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We have a subclient that is a Drobo Share, we are backing up as a file system.This is effectively a Drobo share on a server we are backing up.So I see the  error Cannot scan [\] but I am able to browse the share, however there is a failed drive on the Drobo device. Raid 1My question is, will a failed drive on a Drobo device cause a Cannot scan [\] error ?    

Hello All, I’m just starting to play with Office 365 configurations in my lab. As I’m going through the documentation and watching some YouTube videos, I’ve come across a question I haven’t seen mentioned. Can I have the Index ​​Server and the Exchange Proxy server on the same Windows Server. I’m with an MSP and we haven’t started using Office365 for our tenants yet. It seems going through the documentation that we need a separate Exchange Proxy for each tenant but I’m unsure of the Indexing Server. Do I need an Index Server for each tenant and can that be on the Exchange Proxy server? Looking to cut back on the number of Windows VMs to manage basically. If they can’t be on the same server, can I use the same index server for multiple tenants then have separate Exchange proxies. Any other tips would be welcomed. Thanks.​​​​​

Hi All,Is the Offline Mining Tool compatible with Exchange 2019?Unfortunately I cannot use the live browse as the backup is performed on a VTL library. With Exchange 2013 it works fine. Now when I try to open the restored DB (Exchange 2019) I see the following errors:   

Something that is annoying me for some time now is that we often see running jobs with a job update time that is lacking behind for 15 min. and more. This has an effect on the information like average speed and also gives a "incorrect” indication to the end-user performing a backup/recovery. Especially during a restore this is seen so a user has no idea how long the recovery will take.I did some investigation already but without results. Anyone an idea if there is something to tweak?   

I was installing a 3 node HS1300 (HS1.5) as a Secondary CS and it failed after 50-70% of run. It has created the secondary CS and I am able to login there. But soon after the setup failed running some scripts and there it ended.Though support case is logged. I was wondering if I can do some cleanup and retry the setup?

Hello,I’m no chipher expert so I have a question.Is AES (Rijndael) FIPS compliant with both 128 and 256 bit length? RegardsHenke

Hi All,Is there a way to hide the VSA Proxies while browsing the subclient's content?I have seen that the only way is to assign the "No Access" role to the user used for the VMware Pseudo Client, but in this way I cannot perform the backup in "Hot Add" mode.CVMWareInfo::_MountVM_VCB4() - Connecting to VM [TESTVM] config [[DS1_01] TESTVM/TESTVM.vmx] MoRef [vm-10347] snapshot [snapshot-13541] for disk accessCVMDiskInfo::Connect() - Selecting transport mode: hotaddCVMDiskInfo::Dispatch_VixDiskLib_Connect() - VixDiskLib_Connect failed Err=3 One of the parameters was invalidCVMWareInfo::_MountVM_VCB4() - Failed to connect to VM [TESTVM], 0CVMWareInfo::_MountVM() - MountVM_VCB4() failed!!CVMDiskInfo::GetDiskPathsForVM() - Unable to find open VM Handle for VM: [TESTVM] GUID: [503a58b0-ad2f-6b1d-2a40-c85ed5e6fa49] 

Hello together, has anybody used NetApp SnapDiff Feature with FP23 for a CIFS oder NFS File Share Backup?We got this Error Message:unable to add the Array [SVM] in the array managementLast Change was opening Port 443 like written in the documentation. The Netapp Array is configured in the Array Management. We understand that during the backup it trys to add the SVM to the Arrays. But we dont know which communication is really happening there. Maybe someone puzzles with it too. :)Christoph 

Does anyone have a PowerShell command that will retrieve the users that license summary report would report on?I’ve used Get-SPO -Limit All before to get a list of users but this seems to get more users than CV reports on. I want to extract what CV would report on before implementing backups (I have an account to be able to do this) to ensure the correct number of licenses are purchased.I have seen reference to getting the list in the logs (when watching/investigating issues) but haven’t seen the command used.

We want to replace intellisnap with (Ocum configured) to Netapp Open Replication. (no Ocum configured.) Can we reuse the SVM accociations? If so, how do you have to do that?If we want to use the new storage policies without Ocum, we do not want to resync al the volumes. Is this possible?Thanks in advance!  

We have two clients that we are backing up which are taking up a huge amount of time to back up. Commvault confirmed its not the backups but the data traffic that is causing extreme lengths in time to back up. My networking team cannot go any further to increase the throughput for data. Brought this issue to my management and suggested to have a normal backup happen to the client on a daily basis and with a weekly full but the difference is to only have the backups not backup anything 45 days or older. Then once a quarter do a full backup of everything (including all the 45 days and older)This runs into an issue because I don't know how to setup another default subclient on the clients in order to generate a quarterly backup. I know normally this is all resolved if we have Commvault deduplication, but my companies motto is work harder not smarter and decided its to costly to have this option. Is there a way to get this results of:daily/weekly/monthly backup with only data that is withi

We are in the process of the Mediaagent hardware refresh so while procuring the hardware specifications, I am wondering is it ok to create 2 separate ddbs (one for disk library and one for cloud library) on a single hard drive?Please advice. Thank you so much.

Is it possible to change the Font size of icons and client names in the CommCell Browser ? 

Hi allWe have a customer that has an Isilon for disk storage.Backup speeds are ok, but DASH to DR or Copy to Tape speeds are terrible. “Last night’s” backups copy to DR at no more than 500GB/hr, if we’re lucky and copy to tape speeds do not exceed 200GB/hr.Index and DDB are on NVME and tested fine.Fallen Behind Copies are literally years behind.Both Commvault and Isilon have checked it out and cannot do anything about it.We did spec Hyperscale before implementation but we were overruled and now I sit with this issue. Very frustrating. Has anyone experienced dog-slow Isilon restores, DASH copies or Tape copies?How were you able to overcome this? It’s gotten so bad that we are going to ask Commvault to either try help us fix it or reconsider certifying it as a DL destination.

Hello CC I have an issue in our CommCell where when I look at the restore job history for a database client and if i right click on the restore job and choose “View restore Items\All or Successful, Failed, Conflict or skipped.  it brings up the window “Restored Files” as if its going to show the Items then it says No results found” OK.  This is a recent thing and its a pain as it means if certain databases failed or skipped or all passed  then we cant go and see which ones were passes or fails.  the whole window is blank. Any help, guidance or if anyone else is getting this would be most helpful. ThanksTonyQ

 Hello, I have deployed a client using a custom package through ansible.the dba run the backup automatically with database third part tool from the client.  when the Oracle instance are discovered, There is no storage policy associated by default, I have to associated it manually for each instance, or, maybe it is also possible to add a general Storage policy here when I right click on Oracle  I am trying to find a solution to add the storage policy from the client with qcommand, API or someting like that. Thanks !

Hi All;What could be the reason very hight CPU utilization after only start services CV. This is server with 10 x 2TB disk and millions small files. This is fresh installaton (version 11.20.40). Regards;Pawel

I renamed several clients last year, moved them to another client group renamed the client name and display names but the data has still not aged off..My question: is the reason its not aging due to the client and display rename ?  

Hello,We have deployed in production Commvault infrastructure since 1 monthActually I am reading the reports and try to correct some errors  The server mentionned is an media agent. It is not using Deduplication, it is handled by storeonce.Any idea on what to check please ? also, is it normal that only after 1 month Commserv Database is fragmented Thanks 

Hello, I need to change the local path to network path.1 ) Can I modify the path directly, or should I verify somethings before the modifications ? 2 )Should I put the path like thisZ:\Share\CS_DRor\\server01\Share\CS_DRThanks !

How do I keep the tabs open if I click onto another item in the CommCell browser ?For exampleI want to keep the client computer groups and client computers tabs open and next to one another  

when I look at the aux copy job status it reflects total data to process as 14.49 TB however when I right click on the storage policy and select Media Not copied the total amount of data is less then 300GB...does that mean the deduplicated data to aux copy is only 300 GB?Also, as the Aux copy utilizes a DDB at the secondary location the data copied would be less than 300GB?

Aux copy job shows running after operational window.The aux copy job stops running at 7am due to blackout window then Automatically resumes and the job is killed by the System ( reason the job has exceeded the total running time.)The answer I am looking for is does it pass traffic after the blackout window is in place  

Hello,My Technical Security Team want to run a vulnerability scan of the MongoDB on several of my Commvault servers. They need some form of credentialed access into these databases? Is this possible or are the MongoDBs purely for internal Commvault use?RegardsFergus

Hello,My Commvault environment is v11 SP16.On a lot of my servers, Java is installed in C:\Program Files\Java.Does Commvault rely on this or does it use the JRE within the ContentStore folder?Thanks in advance.RegardsFergus