Solved

Hello,I would like to retrieve all Domains and Organisation External groups using the qCommands.I tried to do it using the following procedure but I can only retrieve the CommCell User Groups and not the external one:https://documentation.commvault.com/commvault/v11/article?p=8261_1.htm Do you think it is possible to retrieve the configured external groups using qCommands or it is possible only using the API request “/UsersAndGroups” ? Thank you in advance for your answer. Regards,John

I’m trying to configure backups for our users migrated to OneDrive for Business. When trying to add OneDrive Users to CloudApp subclient, I can discover them manually but selecting a user and then clicking OK does not add them to the Content list. https://documentation.commvault.com/commvault/v11_sp20/article?p=30230.htm

Hi!For different reasons I need to move On-prem Exchange mailboxes from one DB to other.I use intelliSnap backup so when I need to restore, first I must knew in which DB the mailbox is.My question is: if I need to restore, for example , an  email that was deleted before migration, in which DB I must look for it? The original when the item was deleted or the actual?Thanks

Hello,The customer has 300Tb licensed, and bought 1 more license of 338Tb, how do I apply the license? 

how to modify the Mail Address in the Notification for sendlog.Whenever we tried to initiate the send log by default mail address are getting displayed.

Hi, I have created a custom report showing the backup job summary and defined a custom date format for the starttime.But when the report is exported/saved to CSV the date format aren’t used. it uses US date formatHow to fix this ?

Hello,  I have a question about how to backup and restore physical media agentsfor example, I have actually 4 Unix physical media agents with no deduplication (handled by storeonce)On the subclient I left the default to backup all content (maybe I need to exclude some folders ?)  for restore I have found this documentationRecovery - 1-Touch for Linuxhttps://documentation.commvault.com/commvault/v11/article?p=116195.htm Is it the good way to recover a physical MA that crashed ? another question, before when I click on help button in the dialog boxes I was redirected to the good page with all explanations, now all links are broken. Thanks !      

 We have a client that the software was uninstalled, the Commvault folder remains.I am performing a reinstall of Commvault software but before that. I changed my client name to 0001_old and clicked ok and pushed the network configuration The client name reverted back to the original client name  0001Question: is it normal for the client name to revert back to the original name when doing a push network configuration.   

Hello Team,I am trying to Set Up Alert Notifications to Save to a Local Drive in text document.Link to the documentation:https://documentation.commvault.com/commvault/v11/article?p=5405.htmI have set everything as it is described in the documentation but seems to not working at all.After the setup we have some failed backups, but nothing in the directory where i set to go the files.The configuration is at follows: All Clients, All Agents, Notification criteria is only Failed and skipped jobs. I have set the local directory where to be saven the file, interpersonate the user, token  Alert: <JOB ID> Status <STATUS>. Everything seems to be set as expected but still not received any file in the directory.If someone have some similar configuration could you please share with me ? Thank you in advance! 

Hi, I’m actually setting up this feature at customer sites, It’s working fine for now, but I have a question regarding enabling this feature on a subclient with hundreds of VMs ?Is there a way to limit the number of concurrent VMs, to do X amount VMs concurrently until there are done ? To limit resource usage on the ESX Hosts. I tried the option Use source VM ESX to mount or to use a Recovery target option to limit the number of VMs to X but ?

Hi fellas, Anyone has any idea about below messages in the cvfwd.log ?I can access mutually over the 8400 port. However, check readiness and Content browse get an error. 2128 2298 05/18 11:26:45 TN:00002 ######## ERROR: cvfwd_send_stop_tunnel(): Gracefully stopping tunnel (DYNAMIC control tunnel from "client" to "media agent" via (x.x.x.x, x.x.x.x)) due to remote side request2128 2298 05/18 11:26:45 TN:00002 ######## ERROR: cvfwd_reset_tunnel(): This is a control tunnel. Deleting all extra tunnels.2128 2298 05/18 11:26:45 TN:00003 ######## ERROR: cvfwd_reset_tunnel(): Ungraceful termination of DYNAMIC tunnel from "client" to "media agent" via (x.x.x.x, x.x.x.x)2128 2298 05/18 11:26:45 TN:00004 ######## ERROR: cvfwd_reset_tunnel(): Ungraceful termination of DYNAMIC tunnel from "client" to "media agent" via (x.x.x.x, x.x.x.x)2128 2298 05/18 11:26:48 TN:00005 ######## ERROR: cvfwd_send_stop_tunnel(): Gracefully stopping tunnel (DYNAMIC control tunnel from "client" to "media agent" via (x.

Hi Guys, I need your help. I have deployed a new FREL (VMware FR20) in the Customer’s environment. During Live Browse operation I am getting the following error.  Browse failed due to error while mounting virtual machine: FBR mount failed: Caught Exeption [][664][CvBlkDisk::waitForDeviceReady]:[Device FBR_2030087400-5005c102-1b7-2dcd=5495-25226756bafb-1 is not ready to mount] (CV .0x5). It doesn’t matter which virtual machine I choose.Any ideas?

getting error in Commvault configuration only,  

Hi,Is there any way we can export the data we have in the Client Computer Groups from the Java Console   ?  Copy/Paste does not workIt seems that Client Computer Groups aren’t implemented at all in the Command Center ?Thanks 

I’ve checked BoL and the “add data set” section shows “advanced” but not “computed column” option.When creating/editing a data set and selecting “computed columns”, the prompt text says “#Data of the data set is present in data frame with name data.#You can return dataframe or individual vectores and it will be added into the data set.”I’d like to compute a column based on two columns that come out of “EXEC Lic_CUR_GetLicenseUsage 29” (part of the license summary report but cannot find any syntax.

Hi all, I’m trying to follow this process Maintenance Advantage Customer Support Portal - Articles - Article Details (commvault.com) to install the v9 SP10a software on a Win2K SP4 server. in a V11 CommCell. Additional setting bIgnoreCommServeVersion has been added to the registry of this client and the v9 SP10a DVD mounted on the server.After running Setup, I get as far as setting the CS and client name and specify comms is through a proxy. Error message is presented as below.  I was able to dig out some logging after manually creating C:\Program Files\Commvault\Simpana. GalaxyInstallerErrors.log returned 1984 1564 04/14 17:44:27 # QInstaller PRECFG   ERROR    GetFirewallDaemonEntryPoint: Failed to load libCvFwDaemon.dll with Error = 127 (0x0000007F).  Also GalaxyInstallerLog.log returned 1984 1564 04/14 17:44:27 # QInstaller PRECFG    GetFirewallDaemonEntryPoint: entrypoint = cvfwd_init_sa90 for function = InitFirewallDaemon90 1984 1564 04/14 17:44:27 # QInstaller PRECFG    D:\Win32\

Hi, I've been reading about VSA V2 and VM centric operations.Our environment has gone through many upgrades from v9 to v11.20 which we're running now. Subsequently our VM clients will be using indexing v1How to we upgrade to VSA V2? I can't find any steps you actually do it. Thanks

Hi, I have a customer with 2 copies :1-Primary dedup on disk with 66 jobs.2-Secondary dedup on disk with 133 jobs He created a copy 3 to replace the secondary but he chose #1 for the source, but there are jobs only in the secondary copy, is there a way to pick the missing jobs by changing the source of copies #3 for source = #2 ? If I change it and run and Aux Copy the missing jobs are not picked ? Or I have to delete the copy #3 and start over !?

Hi,Until recently, ~1 TB of data was stored on all our LTO4 tapes.I recently changed 2 things:I created a Global Secondary Copy Policy I enabled software encryption for the (secondary) backups to tape (Re-encrypt, BlowFish, Key length 128, No Access)Now, only ~750 GB of data is stored on all tapes before they are marked full. A decrease of 25%.Is one of these two changes a known, proven and expectedcause for this decreased usage of the tapes?Thanks!

Hi, I’m trying to integrate a Kubernetes (K8) Cluster with Commvault (CV), and it throws the following error.I have checked the connectivity between the VSA server and the k8 cluster, they are talking to reach other.Any idea? 

Hi Team, Please let me know, how to fetch the deconfigured VMs, servers and laptops report from backup. Regards,Harshavardhan.

We have multiple Hyperscale \ ScaleProtect implementations some with six bricks in the cluster. It is very tedious to right click, check the box, say ok every time you need to do an OS upgrade (soon to be monthly) or some other maintenance that requires the cluster to be in maintenance mode. Does anyone have a script or a workflow they can share?

oracle home is not correct -Oracle Database

Hi ,just a simple question.i  try to copy data to a assigned media but can’t move the tape to appropriate scratch pool.the media is mark to appendable.there is an option or a prerequisites to do this actionthanks for anwers.regards

Hi! Can i configure Teams Backup in the java GUI aswell or do i have to use the command center?As i saw aswell in the documentation, i need a Plan for Teams? What if i dont use and dont want a plan? Can i use my configured Schedule Policies/Storage Policies? ThanksBR