hello everyone , i have problem while admin password has expired and i don't have another user to sign on ,how can i solve it?
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admin password has expired
+11Best answer by Stuart Painter
If this is the built-in Commcell admin account, the password wouldn’t expire as it’s an internal account for Commvault.
You have a couple of options:
- Login with another master level account and reset the admin password
- Commvault Support have a process to reset admin password, but you will need to raise a support case, as suggested by
@Laurent
Thanks,
Stuart
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Strange that it expired without prompting to change it first.
I would recommend to involve the support ASAP, as mentionned in this thread for almost the same case :
Maybe it’s AD/LDAP account, or only Commvault built-in accounts, and it depends on multiple information that mostly Commvault Support would quickly clear out with you.
Hope this helps.
- Vaulter
- 602 replies
- Answer
If this is the built-in Commcell admin account, the password wouldn’t expire as it’s an internal account for Commvault.
You have a couple of options:
- Login with another master level account and reset the admin password
- Commvault Support have a process to reset admin password, but you will need to raise a support case, as suggested by
@Laurent
Thanks,
Stuart
Customer Support
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