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Easy way for users to upgrade their standalone Java consoles?

  • May 17, 2023
  • 5 replies
  • 423 views
T
Explorer
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In the past I believe (after upgrading the commvault environment, commserve/media agents, etc) a standalone java console would prompt “download and install updates?” and then the user would click “yes” and it would upgrade itself.  I’m on 11.24 and my standalone consoles are just throwing up a pop up saying basically ‘the console is behind. upgrade your console’. The console still runs after hitting “ok”, but its rather annoying.

In the past (if a console would not auto update when launched) I would have to manually build a package with an installer tool, copy it to the client machine, and then run the upgrade.

Is there a way for users to “upgrade the console themselves” through the Java UI ( or a setting that will cause the console to auto upgrade if needed?) without having to build an installer/upgrade package and send it to them?

Best answer by tigger2

@tigger2

The best method is to use the netx program to login to the java console. It keeps the console in sync with the commserve version

https://documentation.commvault.com/commvault/v11_sp20/article?p=3838.htm

That URL helped me with “probably what i need to set up” which is a console on the webserver (to then download the files, etc) as the netx solution appears not to work unless you have the console installed on the webserver (which we do not, I guess, and netx fails and throws an error referencing a URL pointing to the web server, which does not exist). 

I read a lot from there and did some digging and I found that another documented solution is using the Java UI, and then going to Support [tab]→ Check for updates…. is supposed to detect differences and download and install updates…. and it tries and fails to find any updates on the commserve! (though they are installed on the comserve).  A few more attempts to solve this aaaand…

it appears the current solution (which worked) is to: Open the java Console shortcut “as administrator” (even though we are admins on our desktops, and are signing into the console with our CV admin accounts). This then launches the UI and … the pop up now indicates the console needs updating, and then has the old/original? ‘do you want to update it now?” button/question instead of saying ‘it needs updates. so you go do that”. pressing “yes” on the pop up and it auto downloads and updates.

5 replies

A
Vaulter
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@tigger2 

The best method is to use the netx program to login to the java console. It keeps the console in sync with the commserve version

https://documentation.commvault.com/commvault/v11_sp20/article?p=3838.htm

    Scott Moseman
    Vaulter
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    Uninstall the Java console and use Command Center. 😇

    Thanks,
    Scott

    Commvault Cloud Success Services (CCSS)
    T
    Explorer
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    • tigger2Explorer
    • Author
    • Explorer
    • May 17, 2023

    Uninstall the Java console and use Command Center. 😇

    Thanks,
    Scott

    I’m trying to get used to it, and am slowly moving some things we do to it, but all our docs and training internal stuff is based on the java console :)

    T
    Explorer
    Forum|alt.badge.img+12
    • tigger2Explorer
    • Author
    • Explorer
    • Answer
    • May 17, 2023

    @tigger2

    The best method is to use the netx program to login to the java console. It keeps the console in sync with the commserve version

    https://documentation.commvault.com/commvault/v11_sp20/article?p=3838.htm

    That URL helped me with “probably what i need to set up” which is a console on the webserver (to then download the files, etc) as the netx solution appears not to work unless you have the console installed on the webserver (which we do not, I guess, and netx fails and throws an error referencing a URL pointing to the web server, which does not exist). 

    I read a lot from there and did some digging and I found that another documented solution is using the Java UI, and then going to Support [tab]→ Check for updates…. is supposed to detect differences and download and install updates…. and it tries and fails to find any updates on the commserve! (though they are installed on the comserve).  A few more attempts to solve this aaaand…

    it appears the current solution (which worked) is to: Open the java Console shortcut “as administrator” (even though we are admins on our desktops, and are signing into the console with our CV admin accounts). This then launches the UI and … the pop up now indicates the console needs updating, and then has the old/original? ‘do you want to update it now?” button/question instead of saying ‘it needs updates. so you go do that”. pressing “yes” on the pop up and it auto downloads and updates.

      T
      Explorer
      Forum|alt.badge.img+12
      • tigger2Explorer
      • Author
      • Explorer
      • July 27, 2026

      Since someone recently marked the above as “best answer”:

      I was on 11.28 (likely) when that solution worked for me 3 years ago.  After upgrading to 11.40.x, the netx solution seems to be the only one that worked. And “downloading the netx console from the Commvault store” did not work for me, I had to copy the netx executable from the commserve to my PC (had the console installed on commserve, it was in: C:\Program Files\Commvault\ContentStore\GUI) and use that.

      Also: netx console has Java Development Kit prerequisite, and I chose “OpenJDK 17.0.19_LTS” via microsofts” microsoft-jdk-17.0.19-windows-x64.msi”


      Then to run the console (first time, after that I made shortcut with the command below, and used that to make nice commvault icons for it as it uses the default java icon)
      open a Command Prompt, navigate to the folder containing netx.jar, and run: javaw -jar netx.jar

      note: javaw does not cause a cmd popup to occur like running java. I believe its for running java “windowed” apps. but some docs say use “java”

      Note: above, I actually have the full path to the jdk ”javaw” executable in the shortcut, as putting it in %PATH% wasn’t going to work for me

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