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Question

i can not enter to my commvault because I don't have password

  • 3 January 2024
  • 1 reply
  • 75 views

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I have a customer who experienced a cyber attack and  his servers hacked and his passwords changed’
I have the Commcell  ID of the Commvault , but there is no access to the customer's email,
Can I recover the password?

Thank you .

Scott Moseman
Vaulter
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The local admin account password in Commvault was changed?

They should definitely get a TR open with Support to see what options they have.

Make sure the last known good DR backup of the CSDB is protected, just in case.

Thanks,
Scott
 


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