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Java console login - ad account locked after one failed attempt

  • February 6, 2025
  • 3 replies
  • 87 views
M
Apprentice
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Hello,

We have an issue when authenticating java console/CC via AD login (no SSO).

After only one failed attempt the account is getting locked. In AD it is set that account get locked after 5 failed attempts.

I'm under the impression that this behaviour started after we enabled MFA.

Any idea?

 

Best answer by mihaib200

Commvault support provided a fix related to this that it was included in a maintenance release already (11.36.65).
In our case it was an issue because multiple proxies were used, thus generating multiple bind attempts.

    3 replies

    P
    Vaulter
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    • PradeepVaulter
    • Vaulter
    • February 7, 2025

    Hi ​@mihaib200 

    Check if the below additional settings is added under Commserv client properties, if its added kindly increase threshold

    https://documentation.commvault.com/additionalsetting/details?name=FailedLoginAttemptLimit
    https://documentation.commvault.com/2024/essential/configuring_settings_for_commcell.html

    M
    Apprentice
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    • mihaib200Apprentice
    • Author
    • Apprentice
    • February 7, 2025

    FailedLoginAttemptLimit it is set to 6.

    AD lock is set to 5.

     

    M
    Apprentice
    Forum|alt.badge.img+6
    • mihaib200Apprentice
    • Author
    • Apprentice
    • Answer
    • October 9, 2025

    Commvault support provided a fix related to this that it was included in a maintenance release already (11.36.65).
    In our case it was an issue because multiple proxies were used, thus generating multiple bind attempts.

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