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Question

License Application Confirmation - Permanent License with Renewed Support/Maintenance

  • April 21, 2026
  • 1 reply
  • 20 views
T
Apprentice
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Hello, 

We have renewed the support/maintenance contract for the CommCell via the Maintenance Advantage portal and received a new license XML file.

Current license configuration:

  • License type: Permanent
  • Mode: Production
  • Support/Maintenance: Expired ==> so we renewed this one for 1 year 

 

Question:

Before applying the new license XML file :

Will applying the new license file maintain the permanent license type, or will it change the license structure?

The customer is concerned that applying the renewed support license might:

  • Remove or modify the existing permanent license entitlements
  • Convert from permanent to term/subscription licensing
  • Impact production backups

My expectation is this license file only update the support/maintenance expiration date
But I need to prove it to the customer 
Can you help me please

Thanks.
Best regards,

1 reply

P
Vaulter
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  • PradeepVaulter
  • Vaulter
  • April 22, 2026

Hi ​@Tahait 

 

Renewing the support/maintenance contract for your CommCell does not automatically require a new license file. However, there are some important considerations:

  • If your license is perpetual and you are only renewing support/maintenance (not adding new features or capacity), you typically do not need a new license file. Your existing license remains valid, but your entitlement to support, updates, and upgrades continues as long as your maintenance is active.
  • If your license is subscription-based or if you are increasing capacity, adding features, or making other changes, you may receive a new license file reflecting those updates. In this case, you must apply the new license file to your CommCell.

How to confirm your license type:
If you are unsure whether your licenses are perpetual or subscription-based, or if you need to know whether a new license file is required, contact Account Manager. 

  • Renewing support/maintenance alone does not always require a new license file.
  • Changes to license entitlements (capacity, features, subscription renewal) may require a new license file.
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