i have the commvault v 11.32.76. im trying retire from protect>laptops a laptop. the job starts but in job log i receive error. job log is attached. in my command center email settings is configured and its works. but when i click retire on laptop,i receive message that i recieve email message for approves ths operation, but i cant receive this message. when i click on test email from email settings from the command center i receive email message. what i do?
Answer
problem with retire laptop from command center
+5Best answer by Pradeep
Hi
I reviewed the logs attached to the post and notice User DRI\gljubic is submitting the request.
Would request to review the below and confirm the details.
- Ensure the client being retired does not have any active jobs running.
- Verify that the workflow is updated to the latest version.
- The approver must be different from the request submitter to comply with authorization policies.
- Confirm that the user under the Master Group has a valid email ID assigned.
- If issues persist, delete the existing GetAndProcess Authorization workflow.
- Redeploy the latest version to ensure a clean setup.
Log extract for ref:
3564 365 02/26 13:44:48 470419 WorkflowCustomLogger: [Get Authorization (UserInput_1)] Timeout after minutes : 14400
3564 365 02/26 13:44:48 470419 WorkflowMail: [Get Authorization (UserInput_1)] relaying email through CommServ
3564 365 02/26 13:44:51 470419 WorkflowMail: ERROR: [Get Authorization (UserInput_1)] failed to relay email, errorCode [587206208], errorMessage [Failed to send email to SMTP Mail server, please check logs for more details]
3564 365 02/26 13:44:51 470419 InteractionActivity: ERROR: [Get Authorization (UserInput_1)] failed to send email for interaction
- Vaulter
- Answer
Hi
I reviewed the logs attached to the post and notice User DRI\gljubic is submitting the request.
Would request to review the below and confirm the details.
- Ensure the client being retired does not have any active jobs running.
- Verify that the workflow is updated to the latest version.
- The approver must be different from the request submitter to comply with authorization policies.
- Confirm that the user under the Master Group has a valid email ID assigned.
- If issues persist, delete the existing GetAndProcess Authorization workflow.
- Redeploy the latest version to ensure a clean setup.
Log extract for ref:
3564 365 02/26 13:44:48 470419 WorkflowCustomLogger: [Get Authorization (UserInput_1)] Timeout after minutes : 14400
3564 365 02/26 13:44:48 470419 WorkflowMail: [Get Authorization (UserInput_1)] relaying email through CommServ
3564 365 02/26 13:44:51 470419 WorkflowMail: ERROR: [Get Authorization (UserInput_1)] failed to relay email, errorCode [587206208], errorMessage [Failed to send email to SMTP Mail server, please check logs for more details]
3564 365 02/26 13:44:51 470419 InteractionActivity: ERROR: [Get Authorization (UserInput_1)] failed to send email for interaction
+5i resolved my problem. i assign permisison to my account on the workflow GetAndProcess Authorization
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