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Hi,

I have a probleme in exporting emails to PST or CAB files. The job isn't starting and display an error message saying "error downloading files." I haven't been able to locate any logs related to this error.

thanks for your help.

 

@Elmahdi Achraf Good day!
please confirm prequisite(outlook 64 bit is required) is configured for export to work as per below reference
https://documentation.commvault.com/v11/essential/124404_exporting_and_downloading_mailbox_items_folders_or_messages.html
note: latest version of outlook 64 bit is supported for export to work.

@Elmahdi Achraf  Were you able to confirm that Outlook X64 is installed on the webserver? 
If you are still having issues suggest opening a support case to review.

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