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CommServer PreUpgrade Report Verify SQL Server Agent is started. Failed

  • September 1, 2026
  • 3 replies
  • 23 views
Novice
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I would like to update CommCell from 11.40.xx to 11.44.xx.
Unfortunately, I keep running into this problem (with several customers already).

Even though the service is running.

Best answer by Pradeep

Hi ​@Thomas Trendel ,

 

The CheckSQLAgent script is unable to correctly identify the SQL Server service status because the operating system language is set to German. As a result, the script cannot match the expected service status values.

Kindly follow the steps below to update the service status name accordingly and then re-run Setup.exe to proceed with the installation:

 

Execute admin Terminal: 

Set-Service -Name 'SQLAgent$COMMVAULT' -DisplayName 'SQL Server Agent (COMMVAULT)'

Then rerun query from sql studio SELECT * FROM sys.dm_server_services WITH (NOLOCK)
Ensure that query output shows SQL Server Agent (COMMVAULT)

Once the above steps are completed resume the upgrade and let us know the results.

    3 replies

    Vaulter

    Hey ​@Thomas Trendel 

     

    This is worthy a case with CommServe support team, fix it once and use the KB/Fix after that for whenever you get the issue, better work with support to identify the root cause and release a fix if possible.

     

    Else, I can see Arlie suggests 2 points valid to check,

    1. Check if the SQL service account has sysadmin role
    2. Check if the service name in the registeries match it on MS services, and check below PowerShell command

      • Get-Service *SQL*Agent*

    Thanks,

    Abdu

    Vaulter
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    • PradeepVaulter
    • Vaulter
    • Answer
    • September 2, 2026

    Hi ​@Thomas Trendel ,

     

    The CheckSQLAgent script is unable to correctly identify the SQL Server service status because the operating system language is set to German. As a result, the script cannot match the expected service status values.

    Kindly follow the steps below to update the service status name accordingly and then re-run Setup.exe to proceed with the installation:

     

    Execute admin Terminal: 

    Set-Service -Name 'SQLAgent$COMMVAULT' -DisplayName 'SQL Server Agent (COMMVAULT)'

    Then rerun query from sql studio SELECT * FROM sys.dm_server_services WITH (NOLOCK)
    Ensure that query output shows SQL Server Agent (COMMVAULT)

    Once the above steps are completed resume the upgrade and let us know the results.

    Novice
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    Out Put ist:

    PS C:\Windows\system32> Get-Service *SQL*Agent*

    Status   Name               DisplayName
    ------   ----               -----------
    Running  SQLAgent$COMMVAULT SQL Server-Agent (COMMVAULT)

    Is the “hyphen” in Server-Agent the problem?


     

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