Skip to main content
commvault.com commvault.com
Question

DAG Backup job cannot run. Please verify that all DAG members are upgraded

  • December 24, 2024
  • 3 replies
  • 211 views
J
Bit
Forum|alt.badge.img+1

Hi there,

Im getting this error message after software upgrade, event tough all of the clients including on prem Exchange 2019 DAG members are upgraded to v. 11.36.35

Error code: [19:2025]

Description: Backup job cannot run. Please verify that all DAG members are upgraded.

 

 

3 replies

S
Vaulter
Forum|alt.badge.img+7
  • Sujay kumarVaulter
  • Vaulter
  • December 24, 2024

Hi ​@Jeton Aziri please try check readiness on DAG client to confirm if there are any issue members servers it is trying to connect

J
Bit
Forum|alt.badge.img+1
  • Jeton Aziri
  • Author
  • Bit
  • December 24, 2024

Hi, during discovery it shows the two exchange servers, but one of them is greyed out and im unable to select it. I selected only the second one, and backup completed successfully.

Any idea why the other is not available? Theres no issue with DAG, i installed/reinstalled the agent on that server again but its issue still persists.

S
Vaulter
Forum|alt.badge.img+7
  • Sujay kumarVaulter
  • Vaulter
  • December 24, 2024

hi ​@Jeton Aziri 
please check both nodes exchange package + host name of members nodes set to FQDN 
reference: https://kb.commvault.com/article/54027
issue we have seen due to multiple reasons like duplicate client entry as well where merge is required
https://kb.commvault.com/article/63652

please review if still a issue persists, please raise a support case we can identify and if needed resetdag scripts can be ran.

Terms & ConditionsCookie settingsAccessibility statement