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Error Code [12:138]

  • September 5, 2024
  • 1 reply
  • 52 views

Hi Guys,

I know this type of error has already a solution, which is either to suspend and resume the job or to run a verification job data, but both have not worked. Does anybody else have any suggestions ?

Error message : 

Error Code [12:138] 

Description : Error occurred while processing chunk [XXX] in media [XXX], at the time of error in library [XXX] and mount path [[XXX] E:\MAGLIB\SATA15], for storage policy [XXX] copy [XXX] MediaAgent [XXX]: Backup Job [XXX]. The parameter used for the current operation is not supported by the Operating ssytem, OD Drivers or the underlying Hardware. Source: [XXX], Process: [XXX] .

Best answer by Wasim

Hi @Sebastian.Ghahremani ,

We need to review the logs from MA. 

It seems you already raised a case with the support yesterday. The Engineer requested to upload the log of MA.

Please share the logs with the Engineer to investigate further on this issue.

 

Regards,

Wasim

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  • Vaulter
  • Answer
  • September 6, 2024

Hi @Sebastian.Ghahremani ,

We need to review the logs from MA. 

It seems you already raised a case with the support yesterday. The Engineer requested to upload the log of MA.

Please share the logs with the Engineer to investigate further on this issue.

 

Regards,

Wasim