7/9/2022 11:34:44 Culture name is identified as: en-US
07/9/2022 11:34:44 Application Culture is set to en-US
07/9/2022 11:34:44 Loading the ResourceFile InstallCommon.Resources.InstallLocale.resources
07/9/2022 11:34:44 The setup is launched by INTERSWITCH\uchenna.kanu with Administrator privilege
3720 4 07/09 11:34:44 ### ### ### - Instance log path: C:\Program Files\Commvault\ContentStore\Log Files
3720 4 07/09 11:34:44 ### ### ### - The setup is running in bootstrap mode
3720 4 07/09 11:34:44 ### ### ### - ##########################################################################
3720 4 07/09 11:34:44 ### ### ### - ## Installation STARTED ##
3720 4 07/09 11:34:44 ### ### ### - ##########################################################################
3720 4 07/09 11:34:44 ### ### ### - Media Version:[11.80.240.0], Feature Release:[24], TransactionId:[3589820]
3720 4 07/09 11:34:44 ### ### ### - CommandLine: "C:\Program Files\Commvault\installer\Setup.exe" -burn.unelevated BurnPipe.{413ECC68-D1B8-4EFB-ACD8-1ED999917316} {86B22DB1-DE8F-4181-8A89-817AA7EAED24} 8904
3720 4 07/09 11:34:45 ### ### ### - The setup is launched by INTERSWITCH\uchenna.kanu with Administrator privilege
3720 4 07/09 11:34:45 ### ### ### - Unfinished install detected ...
3720 4 07/09 11:34:45 ### ### ### - The version being installed: 11.80.240.0 is same as the previously used version: 11.80.240.0.
3720 4 07/09 11:34:45 ### ### ### - Detected unfinished upgrade.
3720 4 07/09 11:34:45 ### ### ### - Showing dialog : ResumeInstallViewModel .......
3720 4 07/09 11:35:42 ### ### ### - User clicked Cancel button
3720 4 07/09 11:35:42 ### ### ### - Set application exit code=[Cancel]
3720 4 07/09 11:35:42 ### ### ### - Setup is shutting down with exit code Cancel ...
3720 4 07/09 11:35:42 ### ### ### - Set application exit code=[Cancel]
3720 4 07/09 11:35:43 ### ### ### - Skip cleaning up failed installation for upgrade/interactive install as this is not a fresh push install.
3720 4 07/09 11:35:43 ### ### ### - ##########################################################################
3720 4 07/09 11:35:43 ### ### ### - ## Installation EXITING (2) ##
3720 4 07/09 11:35:43 ### ### ### - ##########################################################################
07/9/2022 11:41:20 List of locales supported by the application:
07/9/2022 11:41:20 English (United States) English (United States)
07/9/2022 11:41:20 de-DE Deutsch (Deutschland)
07/9/2022 11:41:20 es-MX español (México)
07/9/2022 11:41:20 es-ES español (España, alfabetización internacional)
07/9/2022 11:41:20 fr-FR français (France)
07/9/2022 11:41:20 pt-BR português (Brasil)
07/9/2022 11:41:20 ru-RU русский (Россия)
07/9/2022 11:41:20 ko-KR 한국어(대한민국)
07/9/2022 11:41:20 ja-JP 日本語 (日本)
07/9/2022 11:41:20 it-IT italiano (Italia)
07/9/2022 11:41:20 fr-CA français (Canada)
07/9/2022 11:41:20 zh-Hant 中文(繁體)
07/9/2022 11:41:20 zh-Hans 中文(简体)
07/9/2022 11:41:20 Culture name is identified as: en-US
07/9/2022 11:41:20 Application Culture is set to en-US
07/9/2022 11:41:20 Loading the ResourceFile InstallCommon.Resources.InstallLocale.resources
07/9/2022 11:41:20 The setup is launched by INTERSWITCH\uchenna.kanu with Administrator privilege
7216 4 07/09 11:41:20 ### ### ### - Instance log path: C:\Program Files\Commvault\ContentStore\Log Files
7216 4 07/09 11:41:20 ### ### ### - The setup is running in bootstrap mode
7216 4 07/09 11:41:20 ### ### ### - ##########################################################################
7216 4 07/09 11:41:20 ### ### ### - ## Installation STARTED ##
7216 4 07/09 11:41:20 ### ### ### - ##########################################################################
7216 4 07/09 11:41:20 ### ### ### - Media Version:[11.80.240.0], Feature Release:[24], TransactionId:[3589820]
7216 4 07/09 11:41:20 ### ### ### - CommandLine: "C:\Users\uchenna.kanu\Desktop\installer\Setup.exe" -burn.unelevated BurnPipe.{B9E5F206-4CBA-4E92-A7AE-124B6CA59DD5} {73CBB89F-C1F0-42B7-96C8-FDBA7419A3AB} 4820
7216 4 07/09 11:41:20 ### ### ### - The setup is launched by INTERSWITCH\uchenna.kanu with Administrator privilege
7216 4 07/09 11:41:21 ### ### ### - Unfinished install detected ...
7216 4 07/09 11:41:21 ### ### ### - The version being installed: 11.80.240.0 is same as the previously used version: 11.80.240.0.
7216 4 07/09 11:41:21 ### ### ### - Detected unfinished upgrade.
7216 4 07/09 11:41:21 ### ### ### - Showing dialog : ResumeInstallViewModel .......
7216 4 07/09 11:41:33 ### ### ### - Starting resume install steps...
7216 4 07/09 11:41:33 ### ### ### - Selected instance: [Instance001].
7216 4 07/09 11:41:33 ### ### ### - Dialog:[Welcome to Commvault setup], UserAnswer:[Resume install].
7216 4 07/09 11:41:33 ### ### ### - Showing dialog : CheckLaunchRequirementViewModel .......
7216 11 07/09 11:41:34 ### ### ### - Machine is running windows OS version 6.3.9600
7216 4 07/09 11:41:55 ### ### ### - Warning: Cannot get actual time from https://time.akamai.com/. Exception: Unable to connect to the remote server
7216 4 07/09 11:42:16 ### ### ### - Invalid URL [https://downloadcenter.commvault.com/CVMedia/11.0.0/BUILD80/SP24_3589820_R952/Windows/version.txt?__cv__=1657365115_18cb885a1f9c4582f67bf89020716581]. Error: Unable to connect to the remote server, status code []
7216 4 07/09 11:42:16 ### ### ### - Invalid URL [https://eng-updates.gp.cv.commvault.com/CVMedia/11.0.0/BUILD80/SP24_3589820_R952/Windows/version.txt]. Error: The remote name could not be resolved: 'eng-updates.gp.cv.commvault.com', status code []
7216 4 07/09 11:42:16 ### ### ### - Showing dialog : CUPackageInitializeViewModel .......
7216 11 07/09 11:42:37 ### ### ### - Invalid URL [https://cloud.commvault.com/CVUpdates/11.0.0/BUILD80/SP24/CUConfiguration.xml]. Error: Unable to connect to the remote server, status code []
7216 11 07/09 11:42:58 ### ### ### - Invalid URL [https://downloadcenter.commvault.com/CVUpdates/11.0.0/BUILD80/SP24/CUConfiguration.xml?__cv__=1657365157_599ef18f7ff6bacf220aedf6a67bfb19]. Error: Unable to connect to the remote server, status code []
7216 11 07/09 11:42:58 ### ### ### - Invalid URL [https://eng-updates.gp.cv.commvault.com/CVUpdates/11.0.0/BUILD80/SP24/CUConfiguration.xml]. Error: The remote name could not be resolved: 'eng-updates.gp.cv.commvault.com', status code []
7216 4 07/09 11:43:57 ### ### ### - User clicked Cancel button
7216 4 07/09 11:43:57 ### ### ### - Set application exit code=[Cancel]
7216 4 07/09 11:43:57 ### ### ### - Setup is shutting down with exit code Cancel ...
7216 4 07/09 11:43:57 ### ### ### - Set application exit code=[Cancel]
7216 4 07/09 11:43:58 ### ### ### - Skip cleaning up failed installation for upgrade/interactive install as this is not a fresh push install.
7216 4 07/09 11:43:58 ### ### ### - ##########################################################################
7216 4 07/09 11:43:58 ### ### ### - ## Installation EXITING (2) ##
7216 4 07/09 11:43:58 ### ### ### - ##########################################################################
07/11/2022 13:03:03 The setup is launched by INTERSWITCH\uchenna.kanu with Administrator privilege
3904 4 07/11 13:03:03 ### ### ### - Instance log path: C:\Program Files\Commvault\ContentStore\Log Files
3904 4 07/11 13:03:03 ### ### ### - ##########################################################################
3904 4 07/11 13:03:03 ### ### ### - ## Uninstallation STARTED ##
3904 4 07/11 13:03:03 ### ### ### - ##########################################################################
3904 4 07/11 13:03:03 ### ### ### - Clearing Uninstaller installer registry
7696 1 07/11 13:03:04 ### ManagedLogger::SetCLRThreadPoolMaxThreads - CLR ThreadPool's max threads is already set by another thread in the process. maxWorkerThreads = [1000], maxIOThreads = [1000], PID = [7696], ProcessName = [CVUninstaller].
7696 1 07/11 13:03:04 ### ### ### - ##########################################################################
7696 1 07/11 13:03:04 ### ### ### - ## Uninstallation STARTED ##
7696 1 07/11 13:03:04 ### ### ### - ##########################################################################
7696 1 07/11 13:03:04 ### ### ### - BinaryInfo file is not present at [C:\Users\uchenna.kanu\AppData\Local\Temp\{70ba27d5-abab-4e38-b690-8eb54952e4f1}\.ba1\BinaryInfo.xml]
7696 1 07/11 13:03:04 ### ### ### - Application Culture is set to en-US
7696 1 07/11 13:03:04 ### ### ### - CommandLine: "C:\Users\uchenna.kanu\AppData\Local\Temp\{70ba27d5-abab-4e38-b690-8eb54952e4f1}\.ba1\CVUninstaller.exe"
7696 1 07/11 13:03:04 ### ### ### - The setup is launched by INTERSWITCH\uchenna.kanu with Administrator privilege
7696 1 07/11 13:03:05 ### ### ### - Copied OEM files.
7696 1 07/11 13:03:05 ### ### ### - Showing dialog : UninstallOptionViewModel .......
7696 1 07/11 13:03:40 ### ### ### - Dialog:[Select Uninstallation Option], UserAnswer:[Uninstall only selected packages].
7696 1 07/11 13:03:40 ### ### ### - Showing dialog : UninstallFeatureSelectionViewModel .......
7696 1 07/11 13:04:08 ### ### ### - Warning: Could not delete file: C:\Users\uchenna.kanu\AppData\Local\Temp\{70ba27d5-abab-4e38-b690-8eb54952e4f1}\.ba1\OEM\OEMLogoImage.png, Error: The process cannot access the file 'C:\Users\uchenna.kanu\AppData\Local\Temp\{70ba27d5-abab-4e38-b690-8eb54952e4f1}\.ba1\OEM\OEMLogoImage.png' because it is being used by another process.
7696 1 07/11 13:04:08 ### ### ### - Deleted OEM files.
7696 1 07/11 13:04:08 ### ### ### - Removing temporary installer registry.
7696 1 07/11 13:04:08 ### ### ### - Skip removing Galaxy key.
7696 1 07/11 13:04:08 ### ### ### - ##########################################################################
7696 1 07/11 13:04:08 ### ### ### - ## Uninstallation EXITING (0) ##
7696 1 07/11 13:04:08 ### ### ### - ##########################################################################
07/11/2022 13:07:24 List of locales supported by the application:
07/11/2022 13:07:24 English (United States) English (United States)
07/11/2022 13:07:24 de-DE Deutsch (Deutschland)
07/11/2022 13:07:24 es-MX español (México)
07/11/2022 13:07:24 es-ES español (España, alfabetización internacional)
07/11/2022 13:07:24 fr-FR français (France)
07/11/2022 13:07:25 pt-BR português (Brasil)
07/11/2022 13:07:25 ru-RU русский (Россия)
07/11/2022 13:07:25 ko-KR 한국어(대한민국)
07/11/2022 13:07:25 ja-JP 日本語 (日本)
07/11/2022 13:07:25 it-IT italiano (Italia)
07/11/2022 13:07:25 fr-CA français (Canada)
07/11/2022 13:07:25 zh-Hant 中文(繁體)
07/11/2022 13:07:25 zh-Hans 中文(简体)
07/11/2022 13:07:25 Culture name is identified as: en-US
07/11/2022 13:07:25 Application Culture is set to en-US
07/11/2022 13:07:25 Loading the ResourceFile InstallCommon.Resources.InstallLocale.resources
07/11/2022 13:07:25 The setup is launched by INTERSWITCH\uchenna.kanu with Administrator privilege
8960 4 07/11 13:07:25 ### ### ### - Instance log path: C:\Program Files\Commvault\ContentStore\Log Files
8960 4 07/11 13:07:25 ### ### ### - The setup is running in bootstrap mode
8960 4 07/11 13:07:25 ### ### ### - ##########################################################################
8960 4 07/11 13:07:25 ### ### ### - ## Installation STARTED ##
8960 4 07/11 13:07:25 ### ### ### - ##########################################################################
8960 4 07/11 13:07:25 ### ### ### - Media Version:[11.80.240.0], Feature Release:[24], TransactionId:[3589820]
8960 4 07/11 13:07:25 ### ### ### - CommandLine: "C:\Program Files\Commvault\installer\Setup.exe" -burn.unelevated BurnPipe.{3BA727E2-E381-4412-BB85-1FFE060A4F86} {F36FF8C0-8274-4CE0-8FD9-3F4725F49D8E} 8916
8960 4 07/11 13:07:25 ### ### ### - The setup is launched by INTERSWITCH\uchenna.kanu with Administrator privilege
8960 4 07/11 13:07:25 ### ### ### - Unfinished install detected ...
8960 4 07/11 13:07:25 ### ### ### - The version being installed: 11.80.240.0 is same as the previously used version: 11.80.240.0.
8960 4 07/11 13:07:25 ### ### ### - Detected unfinished upgrade.
8960 4 07/11 13:07:25 ### ### ### - Showing dialog : ResumeInstallViewModel .......
8960 4 07/11 13:07:28 ### ### ### - Starting resume install steps...
8960 4 07/11 13:07:28 ### ### ### - Selected instance: [Instance001].
8960 4 07/11 13:07:28 ### ### ### - Dialog:[Welcome to Commvault setup], UserAnswer:[Resume install].
8960 4 07/11 13:07:28 ### ### ### - Showing dialog : CheckLaunchRequirementViewModel .......
8960 7 07/11 13:07:28 ### ### ### - Machine is running windows OS version 6.3.9600
8960 4 07/11 13:07:50 ### ### ### - Warning: Cannot get actual time from https://time.akamai.com/. Exception: Unable to connect to the remote server
8960 4 07/11 13:08:11 ### ### ### - Invalid URL [https://downloadcenter.commvault.com/CVMedia/11.0.0/BUILD80/SP24_3589820_R952/Windows/version.txt?__cv__=1657543070_0fef711b4bd6016cf1ba719c8282a50c]. Error: Unable to connect to the remote server, status code []
8960 4 07/11 13:08:11 ### ### ### - Invalid URL [https://eng-updates.gp.cv.commvault.com/CVMedia/11.0.0/BUILD80/SP24_3589820_R952/Windows/version.txt]. Error: The remote name could not be resolved: 'eng-updates.gp.cv.commvault.com', status code []
8960 4 07/11 13:08:11 ### ### ### - Showing dialog : CUPackageInitializeViewModel .......
8960 15 07/11 13:08:32 ### ### ### - Invalid URL [https://cloud.commvault.com/CVUpdates/11.0.0/BUILD80/SP24/CUConfiguration.xml]. Error: Unable to connect to the remote server, status code []
8960 15 07/11 13:08:53 ### ### ### - Invalid URL [https://downloadcenter.commvault.com/CVUpdates/11.0.0/BUILD80/SP24/CUConfiguration.xml?__cv__=1657543112_7675106d448c133a2b8df26066493b81]. Error: Unable to connect to the remote server, status code []
8960 15 07/11 13:08:53 ### ### ### - Invalid URL [https://eng-updates.gp.cv.commvault.com/CVUpdates/11.0.0/BUILD80/SP24/CUConfiguration.xml]. Error: The remote name could not be resolved: 'eng-updates.gp.cv.commvault.com', status code []
07/13/2022 18:51:31 List of locales supported by the application:
07/13/2022 18:51:31 English (United States) English (United States)
07/13/2022 18:51:31 de-DE Deutsch (Deutschland)
07/13/2022 18:51:31 es-MX español (México)
07/13/2022 18:51:31 es-ES español (España, alfabetización internacional)
07/13/2022 18:51:31 fr-FR français (France)
07/13/2022 18:51:31 pt-BR português (Brasil)
07/13/2022 18:51:31 ru-RU русский (Россия)
07/13/2022 18:51:31 ko-KR 한국어(대한민국)
07/13/2022 18:51:31 ja-JP 日本語 (日本)
07/13/2022 18:51:31 it-IT italiano (Italia)
07/13/2022 18:51:31 fr-CA français (Canada)
07/13/2022 18:51:31 zh-Hant 中文(繁體)
07/13/2022 18:51:31 zh-Hans 中文(简体)
07/13/2022 18:51:31 Culture name is identified as: en-US
07/13/2022 18:51:31 Application Culture is set to en-US
07/13/2022 18:51:31 Loading the ResourceFile InstallCommon.Resources.InstallLocale.resources
07/13/2022 18:51:31 The setup is launched by INTERSWITCH\uchenna.kanu with Administrator privilege
11212 4 07/13 18:51:31 ### ### ### - Instance log path: C:\Program Files\Commvault\ContentStore\Log Files
11212 4 07/13 18:51:31 ### ### ### - The setup is running in bootstrap mode
11212 4 07/13 18:51:31 ### ### ### - ##########################################################################
11212 4 07/13 18:51:31 ### ### ### - ## Installation STARTED ##
11212 4 07/13 18:51:31 ### ### ### - ##########################################################################
11212 4 07/13 18:51:31 ### ### ### - Media Version:[11.80.240.0], Feature Release:[24], TransactionId:[3589820]
11212 4 07/13 18:51:32 ### ### ### - CommandLine: "C:\Program Files\Commvault\installer\Setup.exe" -burn.unelevated BurnPipe.{A2D5973B-8B57-440D-9F5D-BCF80D630BE7} {55930E2B-3154-4B7B-87ED-799202C61496} 11940
11212 4 07/13 18:51:32 ### ### ### - The setup is launched by INTERSWITCH\uchenna.kanu with Administrator privilege
11212 4 07/13 18:51:33 ### ### ### - Unfinished install detected ...
11212 4 07/13 18:51:33 ### ### ### - The version being installed: 11.80.240.0 is same as the previously used version: 11.80.240.0.
11212 4 07/13 18:51:33 ### ### ### - Detected unfinished upgrade.
11212 4 07/13 18:51:33 ### ### ### - Showing dialog : ResumeInstallViewModel .......
11212 4 07/13 18:51:46 ### ### ### - Starting resume install steps...
11212 4 07/13 18:51:46 ### ### ### - Selected instance: [Instance001].
11212 4 07/13 18:51:46 ### ### ### - Dialog:[Welcome to Commvault setup], UserAnswer:[Resume install].
11212 4 07/13 18:51:46 ### ### ### - Showing dialog : CheckLaunchRequirementViewModel .......
11212 7 07/13 18:51:46 ### ### ### - Machine is running windows OS version 10.0.17763
11212 4 07/13 18:52:08 ### ### ### - Warning: Cannot get actual time from https://time.akamai.com/. Exception: Unable to connect to the remote server
11212 4 07/13 18:52:29 ### ### ### - Invalid URL [https://downloadcenter.commvault.com/CVMedia/11.0.0/BUILD80/SP24_3589820_R952/Windows/version.txt?__cv__=1657736528_23d9f089b11bf233ec6d098d93a84fd8]. Error: Unable to connect to the remote server, status code []
11212 4 07/13 18:52:29 ### ### ### - Invalid URL [https://eng-updates.gp.cv.commvault.com/CVMedia/11.0.0/BUILD80/SP24_3589820_R952/Windows/version.txt]. Error: The remote name could not be resolved: 'eng-updates.gp.cv.commvault.com', status code []
11212 4 07/13 18:52:29 ### ### ### - Showing dialog : CUPackageInitializeViewModel .......
11212 7 07/13 18:52:50 ### ### ### - Invalid URL [https://cloud.commvault.com/CVUpdates/11.0.0/BUILD80/SP24/CUConfiguration.xml]. Error: Unable to connect to the remote server, status code []
11212 7 07/13 18:53:11 ### ### ### - Invalid URL [https://downloadcenter.commvault.com/CVUpdates/11.0.0/BUILD80/SP24/CUConfiguration.xml?__cv__=1657736570_b2e337e0abd1dc1a7c5fc97df4993a03]. Error: Unable to connect to the remote server, status code []
11212 7 07/13 18:53:11 ### ### ### - Invalid URL [https://eng-updates.gp.cv.commvault.com/CVUpdates/11.0.0/BUILD80/SP24/CUConfiguration.xml]. Error: The remote name could not be resolved: 'eng-updates.gp.cv.commvault.com', status code []
11212 4 07/13 19:49:12 ### ### ### - User clicked Cancel button
11212 4 07/13 19:49:12 ### ### ### - Set application exit code=[Cancel]
11212 4 07/13 19:49:12 ### ### ### - Setup is shutting down with exit code Cancel ...
11212 4 07/13 19:49:12 ### ### ### - Set application exit code=[Cancel]
11212 4 07/13 19:49:19 ### ### ### - Skip cleaning up failed installation for upgrade/interactive install as this is not a fresh push install.
11212 4 07/13 19:49:19 ### ### ### - ##########################################################################
11212 4 07/13 19:49:19 ### ### ### - ## Installation EXITING (2) ##
11212 4 07/13 19:49:19 ### ### ### - ##########################################################################
07/13/2022 20:36:55 List of locales supported by the application:
Solved
Error installing Service package on windows svr 2019 despite upgrade
Best answer by uchenna kanu
this has been resolved.
I had to check the ethernet cable backup leg that has a configuration ip with the commserve and discovered it was pulled off.
Reply
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