Commvault Cloud Topics

Hello! I’m being tasked to simulate a DR for a system (server and DB) from tape exclusively. I’ve only done normal restores and I’m not sure how/if I can do that from a tape while having the backed up data on my disk library. Any ideas? Thanks!

I have several of the CommVault reports (notably the “APSS - Missed SLA Report”) keep referring to clients and virtual servers (backed up with the Virtual Server Agent) that are either deconfigured (if a client) or removed from the VM group (if a VM).Is there something I need to be doing when removing a VM from virtual server backups, or deconfiguring a client so these do not show up on reports?  I’m not sure why 100% of all deconfigured/removed VM’s are not showing up on these reports, only “some of them” Note: some of these were “last backed up” in 2015, 2019, 2020, etc. they all indicate “No Schedule” or “No Job within SLA Period” as the “reason” which is 100% true as they have been removed/deconfigured a long time ago. 

Any Idea ..! 

Hello Community,I am looking for some way of the manage credentials by API, to create new one cloud library in Azure and automated process creation new cloud library in Commvault. I checked the link with API but inside is lack of details about the topic. Cloud someone show me the details for that API request? Reagrds,Michal

I’ve been unable to access cloud.commvault.com & documentation.commvault.com all morning (Australian time).Partners.commvault.com and community.commvault.com are still fine (or I wouldn’t be able to post this question).  I’ve had a couple of colleagues check from different locations and they are seeing the same. Any known issues?

Hi, There is an option to assign users or users group to a plan, but recently customer made a case that they are more device-centric then user-centric when it comes to assigning new devices to employees. They asked if it’s possible to assign devices to plans based on hostnames rather then users/owners. I would really want to help here, but I’m not aware of such option. Please let me know if it’s possible or not.

Hello, I was wondering what would be the best option or settings to backup windows file servers. I see that block-level is an option, with a few restrictions.I also see that, creating multiple subclients for the folders under the file server drive could speed up the process. Is that is? Any other thoughts?Thanks

can we please have the same help button that is in Java GUI to be presented to the command center users so when using command center to configure or make changes, may be using the 3 dots to add the help section to open BOL \ CV DOC of the configuration of this page? This will make everyone’s life so much easier  

Hello, Team I have a client who is looking to backup their databases from Azure VMs to a storage On-prem. What is the best approach to take to achieve this in terms of resources and config?

Hi, i have a subclient of a oracle instance that on preBackup it’s perfoms an export and on post delete export on Filesystem…sometimes the prebackup doesn’t work at first time and retry more time, i not find where i set retryI wolud like only one retry, can you help me?thanks 

Hey guys!!I'm having the following problem, I have 24 Linux VMs in a given VM Group, due to a wrong configuration in the filters, in the preview a total of 387 Windows Vms were listed that were not backed up in the Linux VM Group. When verifying in the Vm Group Windows, the backup of these machines was performed.In view of this, I ask, is there a way to clear this count by removing the machines that are not part of the VM Group, leaving only the VMs in the right group?Hugs!  

Hello All, I would like to create new mountpath for cloud library. I performed the same request by powershell which I can get from part of View: Unfortunately Put shot by powershell send me 500 error without more details. Does someone have that type of issue and can help me with that case ?Regards, Michal

Hello All,Environment:I have a requirement to backup vSphere workload. The Target Storage device is Hyperscale X. This is the first time using Hyperscle X. It is a three-node cluster (Reference Architecture). Commserve will be installed as external. Question:Do I need to install VSA on Hyperscale X so that it can act as a proxy access node for vSphere backup? The transport mode is NBD. ORDoes the HSX have an inbuilt VSA it will automatically act as a VSA proxy for backup transport as NBD? VSA agent installation is not required for HSX.

We have some strange issues with vmware backup for one of our customer, from what i can understand it looks like commvault has told vmware to take 2 snapshots of the same vm with 30mins between them. we have then had issues with too many cvlt snapshots on the same servers and my initial guessing is that it’s due to what we see from the vmware side that the cvlt serviceaccount has taken 2 snapthots and only removed one after backup is ok. Has anyone here had the same issues before and fixed it?

What are the implications of running LiveSync across 2 sites each with a CommServe and automatic failover set to occur? In the case of a Primary CommServe failure I see no issue and expect the monitoring nodes (both sites) to trigger transfer of the primary function to the CommServe at the other site.However… What if site A becomes isolated from site B with a network failure between both sites? I expect the Primary Commserve continue to run its site but will the CommServe in site B become active at site B as well with the monitoring nodes there losing connection with the CommsServe at site A? Will this result in a “Split Brain” condition across both sites??? If so, what happens on network reconnection??? 

Hello!VM group has data readers set to 6. But during a backup it reached a lot more. Does any one ever seen this?  Regards,Pedro

can you give me some instruction how it’s aging old backup from the commcell console? my storage is full

  3 Screens.  3 Values.

Hello,I have a storage policy which has different types of sub-clients associated with it as shown below. Majority of vCenter SubClients have single datastore as its content and some have VMs as its content. All the datastore are on NetApp storage volumes and we have IntelliSnap integration.Storage Policy has following copies:Backup Copy is disabled so no jobs are going to Primary (Classic) copy and neither any jobs are queued for backup.Some of the associated subclients are perfect for aux copy to B4 in terms of availablility of snapshots, jobs, snapmirror relationships but few of the subclients have issues like primary snapshots beyond retention, some snapshots deleted from stor

Good day everyone,I do have a pending ticket with this issue but wanted to see if anyone faced this here. I have several Linux RHEL (5&6) boxes that we are migrating from another backup tool to Commvault. We have some strange issue where the OS type does not show up properly in the commcell and I can only back them up with another Linux media agent.If we use a Windows media agent, we get a lot of errors about decrypting and SDT errors in the logs.

Dear community, Can anyone help me why this folder “Export” (inside Local JobResults in MA) is fills up ?Probably is about SharePoint online, but why consumes so many space?SharePoint online \configuration is 4-5 months ago with few sites.And most important question, is it safe to delete it?Thank you in advance!

WHo change Web GUI to english i used the version commvault Hitachi 11.30.43 

I’m wanting to manually “clone” subclients from 1 backupset to another (on a different client). I’m wondering if this will affect the data on storage.  I’m planning on making all the new subclient settings as identical as I can to the old ones (using same storage policies, backing up the same data, subclient name is the same, etc).Basically: I don’t want to blow up all my remaining DDB or storage space by having commvault think “this is new data” at the DDB or storage level, as its “the same data” just now being backed up from a different client.  Or, I guess, blowing something else up like index cache space. 

Hello,The customer has installed a tape library and the commcell do not detect any cleaning tape on the console. When i select Discover Cleaning Tape, i have this message “There are no new media to discover” and my setting is configured to discovered automatically the media. I see my cleaning tape on my library, but not on my Commcell console. Do you have a solution for me? Thank you very much! 

Hello, we tried today to upgrade our Commvault environment from version 11.24.43 to 11.28.6. After the pre-check the installation aborts with the message "Entry Point Not Found". I have uploaded screenshots. Does anyone know how we can solve this problem ?In the logs you can find the following.DatabaseUpgrade.log:1876  2fac  07/04 13:09:17 ### CvProcess::StartProcessUnicode() - Preparing to launch process: <C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFiles\Base\DatabaseUpgrade.exe>. Priority: <Normal>. Value: <32> creational flag <8>.1876  2fac  07/04 13:09:19 ### CVDBUPGRADEWRAPPER() - Return code of Binary for Product [CommServer] is [-1073741511]1876  2fac  07/04 13:09:19 ### CVDBUPGRADEWRAPPER() - Failed to DBBackup using CommServ DR. Will try to take DBBackup using SQL1876  2fac  07/04 13:09:19 ### CvProcess::StartProcessUnicode() - Preparing to launch process: <C:\ProgramData