Commvault Cloud Topics

We are upgrading PostgreSQL from 14.7 to 15.2Are there any known issues and is PostgreSQL 15.2 fully supported?

Can someone help explain what this means to a rookie commvaulter.  We just upgraded to 11.28 and I notice we are getting the following WARNING:Program - CVMA  Description - WARNING: The S3 bucket [cvcloudbackup] is versioning enabled, but the current credential may not have s3:ListBucketVersions permission to list versioned objects for deletion.Im guessing something has changed within 11.28.x version? or ?  thanks - BC

we are testing if backup can be deleted using RMAN command , external pruning is disabled but still delete backup from RMAN is successfull , how to verify it is deleting the backup? is there anyway we can see if any deleted action perfromed from external 

See “https://documentation.commvault.com/v11/essential/129898_give_azure_service_account_access_to_exchange_online_mailboxes_in_modern_authentication_environment.html”It seems a service account for Exchange Online is optional. Correct?What does it mean in the Docs where they say:“If you do not use service accounts, the following is true”, then different things are “marked as” user mailboxes, shared mailboxes etc.What does it mean “marked as”? Where is it marked? For what purpose is it marked?What is the difference in “marking” with and without a service account?

Hello Community,Sometimes transactional logs backups for SQL Server were converted to a full for some reason (please not focus why is that for now, let’s say random problems with media agents). I need to exclude full backups from working hours (let’s say 7 AM - 6 PM) because of CPU usage on source SQL servers. I’ve set blackout window for SQL Server “Full data management” in this hours and I can confirm that I cannot start any full then (it’s queued) which is ok. But my question is:If some full backup start eg. on 3 AM and won’t finish before 7 AM - this job will be queued or finished even in blackout window hours? if some job will be converted to a full - does blackout window cover this job or it will be treated like transactional logs job for o blackout window engine?Greetings,Mateusz

Hi,i have made a upgrade from Maintenance-Release 66 to 69 with no errors. But since then i don’t get any current data from the healt report in the admin console.The data ist still as of 14.06.Does anyone know the problem?Kind regardsFranz 

Hi, We had automated the process of creating a vm group for a hypervisor for AWS, this was working for new AWS that were never configured with commvault before, but after we upgraded commvault to the latest version, our script failed while executing subclient._process_add_request(json_request) on a new AWS account with the following error: raise SDKException('Response', '101', self._update_response_(response.text))cvpysdk.exception.SDKException: Response was not success},"errorMessage":"The [AWS-Plan-Development] plan is an Elastic Plan. To select this plan, associate the client to a region.","errorCode":587206437 We noticed that the Workload region wasn't set in the admin console of Commvault (Under Virtualization/Hypervisors) for this new account, which was done automatically before. So after setting this option and rerunning our script, our script could finish the setup successfull

New to Hyperscale nodes and trying to figure out how to increase the size available to be used for the DDB paths.We have multiple GDSP's using the HS for their DDB's and are receiving warnings that the free space on DDB MediaAgent is very low.Looking at the disk space it looks as though there is 1.4TB left on the mount path. I'm a windows person so maybe I'm not understanding?Is there a way to give more space to the DDB’s? Thanks 

Hi, I have a customer who is undergoing a cloud transformation.They currently have a 6-node HyperScale X cluster with approximately 40 % used it with long-term retention. The goal is to migrate all long-term retention to Metallic and reduce the number of nodes from 6 to 3 in order to use the evacuated nodes and create another cluster in another site.Is this easily achievable?Thank you.

Hello,is there a report where i can see how many tapes are needed within a week including compression?We are considering using worms for archiving purposes and i would like to know how many tapes i need for that.RegardsDennis

Hello Metallic Community,I am currently researching a comprehensive data protection solution for our Azure VMware Solution (AVS) environment. While evaluating different backup solutions, Metallic caught my attention due to its cloud-based nature, potentially offering a seamless integration with our mostly cloud-based components.However, in the course of my research, I found information suggesting that AVS primarily supports the hotadd transport mode for data protection. Given this, I'm trying to understand if it's mandatory to have a proxy within the AVS environment to perform backups.To provide some context, I'm considering setting up our backup server (potentially Azure MABS or Metallic Backup Gateway /Metallic MA) within a dedicated VNet. This setup aims to isolate our internet-facing devices in a separate VNet. The plan is to establish connectivity to AVS via ExpressRoute, allowing our backup solution to interact with the AVS vCenter,  take snapshots, transf

Hello, Customer have a 6 drive tape library.I would like to run aux copies for a specific plan using 2 drives in parallel.Is this sufficient? What else is needed?Regards,Pedro

Commvault reps, if you see this message, really hope you will consider this.The reason for my wish, is that we are noticing more and more questions from customers about why they provide us with permissions in their environment.“Because the backup service needs it” is no longer an acceptable reason for many.I am guessing that they have an increased focus on security, but I have a feeling that audits are becoming more important for many of the customers. The auditor might want to know what an account or an azure app is using their given permissions for.I wish for a place in the Commvault docs or somewhere on the site, where a customer or commserve admin can read about the reasons why an account or azure app needs all the different permissions in the different backup/restore scenarios.There is a nice table for Exchange Online Azure apps here: “

Hello CV community,According the documentation, the Guest File restore is able only to VMs with File System Agent installed.https://documentation.commvault.com/2022e/essential/87259_restoring_guest_files_and_folders_for_azure.htmlNote Only proxies with the file system agent installed are available to select. So, I’m looking for a workaround in order to restore Guest Files from (on-prem) NAS → directly to Azure VM, which does not have internet connectivity! So, it’s not possible either to install File System Agent.In this case, is there any way to procee

Hello Community, I hope everyone is have a wonderful day.  I noticed after we update our CommServe and Media Agents to 11.25.52 that the WebConsole now has a new category when running the Backup Summary report.  Azure V2.  We do have Azure cloud clients. What does Azure V2 stand for? Also, is someone can send a Commvult link that describes web console items.Thank you,    

Hi all, NetApp has mentioned to a customer that Commvault can leverage NetApp’s SnapLock feature on a FAS CIFS Disk Library to provide immutablility of backup data. I found the following 2 articles regarding this: https://documentation.commvault.com/2023/expert/146623_configuring_worm_storage_mode_on_disk_libraries.htmlhttps://documentation.commvault.com/2023/essential/155629_enabling_worm_storage_and_retention_for_disk_storage.html These docs seem to be about two different features? One is enabled using a workflow and mentions DDB sealing. The other is enabled usin

HiI am trying to browse VM protected file systems which can be browsed from the CC and Java GUI with:{    "opType": 0,    "queries": [        {        "type": 1,        "queryId": "countQuery",        "aggrParam": {            "field": 0,            "aggrType": 4        }    },     {        "type": 0,        "queryId": "dataQuery",        "dataParam": {            "sortParam": {                "ascending": true,                "sortBy": [                    38,                    0                 ]            },            "paging": {                "firstNode": 0,                "pageSize": 15,                "skipNode": 0            }        }    }    ],    "mode": {        "mode": 2    },    "paths": [        {        "path": "\\"    }    ],

We have been approached by a customer who has an old implementation of Commvault that they want to decommission. To do this, they want to recover any accessible data and then turn everything off.The Commvault environment has not been access in a few years so I’m stuck with the below issue.I’ve managed to get everything working, except Exchange mailbox restores.They are running V11 SP10 with an expired license. File level recoveries are working fine.When I try to recover a mailbox as a pst file, i noticed that a destination client must have the Exchange Mailbox (classic) agent installed to be available on the drop down list.I also installed the outlook client on the destination client without configuring anything.When I try to recover using the method below, I get 2 errors. https:/

Background:Apparently the “Commserve_DR_Disk” and Primary/Secondary copies are created automatically during certain CommVault installation/setup steps….We are attempting to retire an old disk library and there’s still some data on it that commvault will not age off (I may have to create a ticket for some of it). I could force/delete it but I’m also trying to have it clean up “nicely/cleanly”.  One of the larger blocks of data appears to be some DR backups that are attached to the ‘Primary” copy.  I did some digging by running the “Data Retention Forecast and Compliance Report” and it appears that this data (~10 TB) is hanging around due to “Managed Disk Space Option Enabled for Prunable Job on Disk Media”. I checked the Primary copy and yep, the “Enable managed Disk Space for Disk Library” has been checked. i assume tahts teh setting causing the extended retention.Questions:Is “Enable managed Disk Space for

Hello Commvault community,I need your help in order to add in our o365 Exchange online schedule also the Archive mailboxes.Currently all o365 active users are assigned the "365_Plan_Forever" plan (check attachment) for 4,179 /o365 users / groups mailboxes.In addition I created the "365_Plan_Forever_with_Archive" plan (check attachment) in order to backup also the Archive.So, when I “switched” all users to 365_Plan_Forever_with_Archive plan, the daily Exchange online jobs are running 24/7 with a lot of days and only for few amount of users.That's because the amount of their Archive usage….So, that's the reason Im here in order to help me maybe with a workaround, in ord

Hi,I want to collect or check how much capacity is consumed each client. is there any scripts or automated way rather than check every client’s job history?

During a routine check I found that Commvault is reporting many of our customers’ Teams azure apps are missing permission “ChannelMessage.Read.All”.I requested a couple of customers to check, and they are saying it’s not missing.Anyone else seeing the same? Know why?This is 11.28.63

Dear Team, How we can install remotely for out side office employee without using VPN services. Because when we are in office than all connectivity is properly but out of office network can its possible.

Greetings.Anyone know if a list exists, where I can read about new known issues after a hotfix?What I mean, if there are any new known problems that might have an impact on our backup service if we upgrade to 11.28.68, that we didn’t have in .63..