Commvault Cloud Topics

I ran a SharePoint restore to restore some documents from deleted items but none of the files restored. 

①What does Metallic refer to for "Team Display Name"?②What does Metallic refer to for "Team SMTP Address"? Is it referring to the email address of the M365 group that is automatically created when a team is created?

Sorry for all the questions!I’m seeing Metallic Accounts in Azure Active Directory - Just wanted to know what these accounts are used for and can they be deleted without affecting anything.They start with CVEXBackupAccount then some numbers but are my organizations email address? 

I have data on MRR which is currently connected to a on-prem Commcell, unfortunately my capacity is full.Can I migrate this data to another MRR subscription that’s linked to my Metallic subscriptions?

Hi Team, Could you please help us with below queries on Data Restore/Recall: Starting with what the customer/client does to initiate data READs What is the workflow? (E.g: whether it will first view the custom metadata, then initiate reads of the whole objects) How is data read back? whole object reads, range reads, select query, etc. How to Capture throughput stats Throughput, IOPs, latency

Our SAP HANA server was migrated to a new hardware . The new server has the same hostname as the old server but with new IP address. the Commvault client was installed on the new server and connectivity between Commcell and new server is working fine. Check Readiness on the the existing pseudo client is ok. However when connecting to the instance it is showing “unable to establish connectivity with these instance properties. instance properties validation failed. Please check DB credentials”. I’m using the SYSTEM DB username and password was verified by the SAP team.The ClHanaAgent.log shows these errors:ClHanaAgent::ExecuteBrowseDiscoverdatabases() - HDBSql command Failed. Please check the connection password/ Bring the database online..Please advise on how to resolve this.Thank you. 

When I try to backup Azure Database for MySQL flexible server, I select add cloud DB instance, it have not show the db to let me select…anything I’m still missing in configuration?  or flexible server is not supported? more info:tried standalone azure db for mysql and backup is success. backup server deployed on Azure, in same subscription. version: 11.28 using app id, grant right on subscription level with contributor tried grant right on resourcegroup level also also tried VM managed identity with mentioned right  

I have been searching on Commvault Docs about the One touch restore, I don't see where it says to use the Similar Disk or Dissimilar Disk option. I was informed if the new server being restored to is the same size or larger you can use Similar Disk option. Does anybody know or have a doc on that question.  Thank you 

Hello everyone,I have both physical and virtual servers in my environment, vms are hosted on esxi.Recently I installed wamp server on one windows vm and configured the backup for complete windows server via commcell and it’s running fine but I could only see file level backup while I also need for mysql database which is a part of wamp server so that i could recover any accidentally deleted database in bad case.NOTE: unlike other physical windows servers where I installed commvault agent in windows server and configured file system backup and mysql backup instances seperately, everything works fine. While in the case of windows vm, I cannot see mysql instance after expanding the vm name in commcell console client computers. do i need to configure mysql backup instance seperately like what i did for physical server? what exactly am i missing?Any help will be appreciated.Attached the screenshots for more clarity

Hello,I have a question, how to properly shutdown backup server?I have a plan to shutdown backup server because upgrade of simpana on other hardware (using the same IP).Is there any procedure for this or just shutdown server?BR,Elizabeta

Hello Team,We are testing Commserve failover test using production maintenance, while performing the activity it’s getting an error. Comparing the database and binaries version...    Failed LiveSync and replication jobs are running properly as per schedule but every time failing in that step during failover.  Please advise. 

hey I have a spectra logic black pearl I’m trying to write backups to. The issue is i can record a data out from my commvault server of 130 Gig/s but I am seeing less then 10Meg/sec into the black pearl w/ 10 gig fiber line. It has two hops from commvault to a switch and then to the black pearl I’ve been trying to fix this for a few days now. I’ve fixed Dns Entries to they have reverse lookup and aliases. The two devices share the same Vlan. I’m not really sure what is left to try. Any thoughts or a place to start would be helpful Thanks

Hi, We are trying to restore a backup job from SharePoint Online, and we have successfully managed to run the backup job. However, we encounter the following error when attempting to restore. [Error decrypting password] We have tried restoring back to SharePoint Online, to the proxy server, and to a SharePoint on-premises SE server. Unfortunately, we receive the same error message regardless of where we try to restore to.Does anyone have any tips or suggestions? Thanks!

Hello to all,I read all similar threads about Commserve DR, but I didn’t found exactly my case.One of our client has on-prem 1 X CS and 1 X MA for VMware backup.Also, an additional MA in Azure, for synchronous aux copy to Blob Storage.The case here is to test / simulate a Disaster in on-prem infrastructure and proceed some test restores to Azure.(VMware → Azure VMs)My concern is the way to temporary “move” the CS in Azure for the test.The LiveSync is not an option (extra cost on Azure), so Im thinking the workaround of manually DR restore through Recovery Assistant tool.https://documentation.commvault.com/2022e/expert/43536_testing_commserve_failover_using_disaster_recovery_dr_backups.html Also, what about the rollback process b

I’m looking for functionality similar to the old nExpireUpdates key, but built for how things work in v11 -- where the CVMedia folder could be programmatically removed from the clients following successful install (or after X days).We are an MSP and many of our client machines are very tight on free space.  So I’m looking for a way to prune/expire/delete the CVMedia folder from clients. Is there a way to do this?I realize the reasons why this folder is kept on the clients - but we do not frequently install service packs/hotfix packs due to change control.  We have some clients where we don’t have enough free space to write job results, so anything we can do to reduce the size of the footprint on clients would certainly help in our environment.  Freeing up just 350MB in /opt would actually make backups work for some of our clients which are failing due to low disk space.We don’t have access to most of our clients, so looking for a way to do this without logging i

Hi Alldoes email activity in workflows require special permission in office 365 email account? I’m able to send the normal alerts over email using SMTP details defined in control panel. But when i try to use email activity, it gives the authentication error! Do we require to enable some special permission on office 365 account to allow workflows?

Hi Folks I’ve hit a problem in seeding data to azure using a DataboxCopy had been created and DDB is ready to be shipped also.  I’ve followed this procedure:https://documentation.commvault.com/v11/expert/97276_migrating_data_to_microsoft_azure_using_azure_data_box.htmlthis has also helped: https://commvaultondemand.atlassian.net/wiki/spaces/ODLL/pages/351142608/Deduplication+Database+Seeding#DeduplicationDatabaseSeeding-DDBSeedingusingDeduplicatedStorage I’m on step 4 “Once the jobs assoc

Using intellisnap to create Azure VM snapshot, then run backup copy to cloud library.commvault media server will mount snapshot or will mount Azure VM disk? from backup copy log, I only see Azure disk read performance. Want to understand Azure VM snapshot backup copy workflow, please guide me.

We are upgrading PostgreSQL from 14.7 to 15.2Are there any known issues and is PostgreSQL 15.2 fully supported?

Can someone help explain what this means to a rookie commvaulter.  We just upgraded to 11.28 and I notice we are getting the following WARNING:Program - CVMA  Description - WARNING: The S3 bucket [cvcloudbackup] is versioning enabled, but the current credential may not have s3:ListBucketVersions permission to list versioned objects for deletion.Im guessing something has changed within 11.28.x version? or ?  thanks - BC

we are testing if backup can be deleted using RMAN command , external pruning is disabled but still delete backup from RMAN is successfull , how to verify it is deleting the backup? is there anyway we can see if any deleted action perfromed from external 

See “https://documentation.commvault.com/v11/essential/129898_give_azure_service_account_access_to_exchange_online_mailboxes_in_modern_authentication_environment.html”It seems a service account for Exchange Online is optional. Correct?What does it mean in the Docs where they say:“If you do not use service accounts, the following is true”, then different things are “marked as” user mailboxes, shared mailboxes etc.What does it mean “marked as”? Where is it marked? For what purpose is it marked?What is the difference in “marking” with and without a service account?

Hello Community,Sometimes transactional logs backups for SQL Server were converted to a full for some reason (please not focus why is that for now, let’s say random problems with media agents). I need to exclude full backups from working hours (let’s say 7 AM - 6 PM) because of CPU usage on source SQL servers. I’ve set blackout window for SQL Server “Full data management” in this hours and I can confirm that I cannot start any full then (it’s queued) which is ok. But my question is:If some full backup start eg. on 3 AM and won’t finish before 7 AM - this job will be queued or finished even in blackout window hours? if some job will be converted to a full - does blackout window cover this job or it will be treated like transactional logs job for o blackout window engine?Greetings,Mateusz

Hi,i have made a upgrade from Maintenance-Release 66 to 69 with no errors. But since then i don’t get any current data from the healt report in the admin console.The data ist still as of 14.06.Does anyone know the problem?Kind regardsFranz 

Hi, We had automated the process of creating a vm group for a hypervisor for AWS, this was working for new AWS that were never configured with commvault before, but after we upgraded commvault to the latest version, our script failed while executing subclient._process_add_request(json_request) on a new AWS account with the following error: raise SDKException('Response', '101', self._update_response_(response.text))cvpysdk.exception.SDKException: Response was not success},"errorMessage":"The [AWS-Plan-Development] plan is an Elastic Plan. To select this plan, associate the client to a region.","errorCode":587206437 We noticed that the Workload region wasn't set in the admin console of Commvault (Under Virtualization/Hypervisors) for this new account, which was done automatically before. So after setting this option and rerunning our script, our script could finish the setup successfull