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7420 Topics

C
Bit
CamillaBit
asked in Storage and Deduplication

Deduplication failure

We are experiencing issues with our HyperScale cluster. The backups seem to be functioning, but we are receiving the following error message during backup:Error Code: [13:244]Description: [Deduplication failure] [Dedupe disk media] [Encountered a network error. Could not connect to the CVD on the target MediaAgent to launch the DDB engine.We also see this error message in the storage pool in Command CenterCreate Storage Pool Failed[Reason:There is an issue with HyperScale X storage configuration. The CV services are restarted on all nodes. Anyone know a solution? /Camilla

1
Damian Andre
Vaulter
4 months ago
A
Bit
AismailBit
asked in Self-Hosted Q&A

Issue adding Exchange Mailbox agent

Hi everyone,I’ve a problem, After installing Exchange package on Exchange 2016 on-prem server as shown in documentation, I try to add exchange mailbox agent as shown in https://documentation.commvault.com/commvault/v11_sp20/article?p=100566.htm and when i try to add a new application type I get a message “Creating this application type is not supported. Use the Exchange Mailbox agent from the Command Center or the Commcell Console”.Plz tell me what to do.

1
S
Vaulter
4 months ago
P
Bit
pk007Bit
asked in Self-Hosted Q&A

For successful data management operations like backup and restore, which of these capabilities could be provided by software packages (also know as Agents),

 Native file-system access  Application awareness  Federate management of other required systems

1
C
Vaulter
4 months ago
L
Byte
LiorRNByte
asked in Virtualization and Containers

Hyper-V node is in pause state - the entire job fails

Hello,I have an issue with my Hyper-V backupI have 1 Hyper-V node in pause - the rest (another 3 nodes) are online the job fail with the error that there is 1 node that is unreachable (the one in pause state)I tried to find workaround for this issue without success Is there any workaround to skip the on node in pause? without taking the node out of the content Best regards,

1
Damian Andre
Vaulter
5 months ago
S
Bit
Sonu SinghBit
asked in Self-Hosted Q&A

Error Code: [32:408]

Error Code: [32:408]Description: The usage for [Protected Virtual Machines] has exceeded the licensed usage. Please purchase additional usage licenses. Until the new license is applied, click on the RESET button in control panel license administration window to temporarily allow jobs. Advice: Please contact customer support for additional license.Source: snf-comvltbkp, Process: JobManag

1
J
Vaulter
5 months ago
R
Byte
raj5725Byte
asked in Self-Hosted Q&A

Renaming CommServe Host name with LiveSync enabled?

Hi, We have CV running at 11.32.30 and CommServe configured in HA with Livesync working perfectly fine. As a part of the organizational change, we have to modify the CommServe HOST NAME for both active and passive Commserve Hosts. Can we do this change with out any harm to the configuration? if any one has performed it or if it is documented, can you please point me to it ? I am a little worried to do this change as it can disturb the entire configuration. Any quick suggestions will be of great help. RegardsRaj 

1
Chris Hollis
Vaulter
4 months ago
J
Bit
Jeff DupereBit
asked in Storage and Deduplication

C0000000.js file created in backup disk folder.

This file was created in one of the backup chunk folders of our deduplicated disk backups on a media server and was flagged by antivirus.  The file no longer exists and I’m certain this was created (and subsequently deleted) by Commvault to script some sort of storage/disk operation but was curious if anyone could confirm.  Thanks.

1
M
Vaulter
5 months ago
L
Byte
Lukasz AByte
asked in Self-Hosted Q&A

One plan for fileserver and database

Hi,the customer would like to use one plan for backup both: filesystem and database. The problem is that in ‘Add backup frequency’ He can choose only between ‘all agents’ and ‘databases’. It means when we have two actions: incremental at 5PM and differential for databases at 7PM it triggers SQL database differential backup twice at 5PM and 7PM.  He tried to modify schedule in CommCell console but he gets an error ‘failed to modify task’’.So the main problem is that we can choose only between all agents and databases. We can’t choose granular.  Does it mean that for fileservers and databases we should use separate plans?  Regards,Lukasz

1
C
Vaulter
5 months ago
F
Byte
F@bEDFByte
asked in Self-Hosted Q&A

1-Touch and Network Gateway

Hello,Maybe a dumb question but is it possible to do 1-Touch restoration by a Network Gateway ?Regards,Fabrice

1
F
Byte
5 months ago
S
Byte
sauvegardeByte
asked in Software Upgrades and Updates

Backup via XML VmGuid

Hi,we were in SP26, to save the new Vms we used XML by specifying the VmguidNo need to launch a first backup to generate the IndexV2 client.Do you have an idea ?Since SP28, our XML no longer worksFor exemple<?xml version="1.0" encoding="utf-8" standalone="no"?><TMMsg_CreateTaskReq>    <taskInfo>        <associations>            <subclientName>subclient</subclientName>            <backupsetName>backupset</backupsetName>            <instanceName>VMware</instanceName>            <appName>Virtual Server</appName>            <clientName>vcenter</clientName>            <consumeLicense>true</consumeLicense>            <clientSidePackage>true</clientSidePackage>        </associations>        <subTasks>            <options>                <backupOpts>                    <dataOpt>                        <createNewIndex>false</createNewIndex>      

1
Damian Andre
Vaulter
4 months ago
I
Commvault Certified Expert
iConsultantCommvault Certified Expert
asked in Self-Hosted Q&A

Azure DevOps App

Hi,I want to use Commvault to backup Azure DevOps. I don’t have the option “DevOps” however under “Protect” in  Command Center, as described here: https://documentation.commvault.com/2023e/essential/add_azure_devops_app.html (just doing a pre-check).How can I get the option to add the Azure Devops App? Or will the option be there after I have installed the necessary software (Cloud Apps) on the proxy server?Thanks!

1
S
Vaulter
5 months ago
J
Byte
johanningkByte
asked in Self-Hosted Q&A

Retire Client deletes CCM imported clients regardless of valid backups

Hi,I recently observed, that executing “retire client” on a CCM imported Client deleted the client resource regardless of still existing backups.The same applies to the Workflow “retire clients”https://cloud.commvault.com/webconsole/softwarestore/#!/136/671/22103that can execute the retire operation on a group of clients.Is this a product error ?This can easily lead to a situation where clients are deleted and backups are lost even though not intended.Observed this behavior on a V11.32 CommCell.To solve the dataloss issue, I had to repeat the CCM export / import operations for the affected clients.rgdsKlaus

1
Chris Hollis
Vaulter
5 months ago
I
Byte
Ivaylo NikolovByte
asked in Software Upgrades and Updates

Oracle iDataAgent unix group assignment problem

Hello everyoneWe have strange problem with assighnmen of the unix gropup for oracle data agnet.Machine is added as client trough commcell console and the following agents are instaled: file system core, file system agent and oracle agent.There is no firewll betwen commcell server, media agent server and client.Client machine OS is AIX 7.1.During installation setup we assign the Unix group "dba" .After installation finished successfuly we start file backup and it finished successfuly so we asume everything work fine.When we try to initiate backup of oracle data base it give us an error ORA-19506: failed to create sequential file and the job stay in pending state.We checked what group is assigned to /opt/commvault/ , /etc/CommVaultRegistry/ and it seams everything in this directories are with propper unix grou "dba".We checked ORASBT.log log file ,and there were errors that it cannot read this files in registry./etc/CommVaultRegistry/Galaxy/Instance001/iDataAgent/.properties/etc/CommVaul

1
G
Vaulter
5 months ago
roc_tor
Byte
roc_torByte
asked in Self-Hosted Q&A

Exchange 2019 backup: Some log files appear not truncated

Greetings! We’re performing a new backup of an Exchange 2019 database.   Before running the backup, we had ~ 4000 log files.  After, ~400.  This sounds good.  But we note that the log files remaining are indeed from the last 2 weeks (beginning of the month).  Any clue why some files would remain.. ?   Thank you for your time! 

1
Chris Hollis
Vaulter
5 months ago
Robert Horowski
Commvault Certified Expert
Robert HorowskiCommvault Certified Expert
asked in Developer Tools, Integration and Automation

Modify Alert recipients in Bulk using API

Hi,I am trying to modify alerts assigned by default to admin user and master group to some other users/groups. I have found another thread where @Venu Kondabhathini  suggested using API. I am trying to use JSON file fromhttps://documentation.commvault.com/2022e/essential/rest_api_post_alert_modify.html But when I am trying to load this it gives me an error:$body = Get-Content -Raw -Path $pathToJSON | ConvertFrom-JsonConvertFrom-Json: Conversion from JSON failed with error: Unexpected character encountered while parsing value: }. Path 'alertDetail.alertDetail.appTypeFilterList.appTypeFilter[0]._type_', line 15, position 16.I am using Powershell. Is anyone using this? Is this file broken?

1
V
Vaulter
4 months ago
S
Shaikh Abu Faisal
posted in Self-Hosted Q&A

Commser Installation error --SQL install requires that Setup must be launched from a path containing less than 72 characters

Hyper -V platform --VM: windows server 202=====================================At installation time shows bellow errors:Error:SQL install requires that Setup must be launched from a path containing less than 72characters ​​​​   

1
P
Vaulter
5 months ago
A
Byte
AjalByte
asked in Share Best Practices

Diffrerence between scheduled/Psotbackup restore vs replication

what is the  difference between if am scheduling a restore after each backup job of a client to a different destination and using auto recovery for replicating to different destination , what are the advantnags if i am using replication can i go back to older restoration point ?. 

1
S
Vaulter
5 months ago
S
Byte
sachiByte
asked in Self-Hosted Q&A

Facing Mention ERROR between Agent installation on client LInux SERVER

Hello TeamWe are facing the below-mentioned error during the installation of the agent on the client's Linux serverPlease check it   

1
C
Vaulter
5 months ago
S
Byte
sachiByte
posted in Software Upgrades and Updates

Facing Mention ERROR between Agent installation on client LInux SERVER

Hello TeamWe are facing the below-mentioned error during the installation of the agent on the client's Linux serverPlease check it  

1
S
Vaulter
5 months ago
M
Bit
MarkCSCBit
asked in SaaS (Metallic) Q&A

Metallic - Job retries

Hi All,I’m wondering about how many times the job manager in Metallic will retry a job that is scheduled, if for some reason like connectivity issues to the workload present and Metallic cant effectively run the job (maybe not a good scenario, it may just failed not sure). As in how many times it will retry by default? I know there are parameters for this under the traditional Commvault platform, but haven't found it in Metallic.Kind thanksMark

1
Lukas3D
Byte
4 months ago
L
Byte
Lukasz AByte
asked in Self-Hosted Q&A

Replication CDR

Hi, is it possible to replicate data (files and directories) on volumes larger than 64 TB (Windows)?VSS has a limitation of 64TB volumes. Can I disable usage of VSS for replication?Regards,Lukasz

1
Damian Andre
Vaulter
4 months ago
M
Byte
Mansour_NourByte
asked in Self-Hosted Q&A

Migrate archived mailboxes from sourceone to commvault

Hello team, Has anyone migrated archived emails from different vendors to commvault?  i know that there are tools to perform this kind of migration transvault and quest but, has anyone tried to perform a manual migration from any vendor to commvault without any tool, is it possible? 

1
Chris Hollis
Vaulter
4 months ago
L
Bit
L.SchmitzBit
asked in Software Upgrades and Updates

Upgrade from Commvault 11.25 to 11.32 

Hello,We would like to upgrade our CommVault installation 11.25 to latest 11.32 release.Is it possible to make a direct upgrade ?  When i try to download the software from GUI Console, the latest feature release that can i choose is 11.26 ? I cannot choose 11.32 in the list. What can i do to obtain the latest release from Gui commvault console ?  Is it necessary to upgrade to 11.26 and after to 11.32 ?  We use SQL Server 2016, is there an automatic ugrade to SQL 2019 including in the 11.32 installer ? Thanks

1
Chris Hollis
Vaulter
4 months ago
B
Bit
basisbayBit
asked in Virtualization and Containers

Commserve and Media Agent and iProxy running on Virtual Servers

Hi,The current set up is all in physical server for Commserve and another physical server is for Media Agent and iProxy together. Commserve server is running on Windows Server, while Media Agent in on RHEL.The question is, can I virtualize all into a virtual machine? andHow is process to P2V?Thank you.

1
Chris Hollis
Vaulter
4 months ago
S
Vaulter
Sunil RVaulter
asked in Storage and Deduplication

Use tape backup on a restore commserv from DR backup

Hello,We are using a shared commcell, but we need to send tape backup to a customer.We was thinking about restore a commserv DR backup on an other server, and then keep it on customer side in case of restore.But we don't know if we need a licence on the restored commserv and if we can run on both in same time.Or maybe you could know an other solution to ensure that tape backup can be used by customer without issue.

1
Chris Hollis
Vaulter
4 months ago

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