commvault.com commvault.com

Commvault Cloud Topics

Q&A. Technical expertise. Configuration tips. And more!

7428 Topics

YYZ
Byte
YYZByte
asked in Virtualization and Containers

VM Groups - Can they be 'cloned' - Command Center

Hi Just like a ‘Plan’ can be created as a base plan and additional plans ‘derived’ from the base plan….Does/ will  such a concept exist for VM Groups The idea ofHaving a ‘base’ VM Group creating multiple derivative VM groups, with partial optional overrides   then having the derivative VM groups ‘update’ when the base group is updatedThis would be incredibly usefulPS: There are mechanisms to come up with a ‘coded’ solution to this (and there is a subclient cloning process), but having a solution within the Admin Center would be ideal       

7
Mike Struening
Vaulter
3 years ago
E
Byte
Egor SkepkoByte
asked in Self-Hosted Q&A

Dedup DB Reconstruction

I have question about how to perform clean Dedup Reconstruction. What is de first stap do you take? Do you need to mark disk libary offline for Maintance mode first?When the Dedup DB reconstruction running what kind of jobs can interupt the proces?  In my situation MA got crashed and after the crash started restore and then after restore automatic Dedup DB reconstruction. Sometimes is going wel but like today in the middle of the add record phase its failed with error: Unable to communicate with Auxiliary Copy process on MediaAgent. All commvault processes on the MediaAgent where running. After the fail i stopped all processes on The MEdiaAgent en did restart. After restart the restore started again. 

5
Mike Struening
Vaulter
3 years ago
R
Bit
remickBit
asked in Self-Hosted Q&A

Recreate IndexServer object for storage policy.

I have a problem with IndexServer object for one storage policy. For some reason backup of Storage_Polixy_IndexServer started failing (its in running state and never completes). No events listed in the job window. Last synthetic backup failed for all clients for that policy and its probably because Index issue (not 100% sure). Is it possible to create a new one. I know that is created automatically when storage policy is created. Anyone had done that before?CommVault ver. 11.20.9Thanks.

2
R
Bit
3 years ago
J
Byte
JeremyByte
asked in Self-Hosted Q&A

SharePoint Document Backup Hanging

Hi,I’m having an issue with Sharepoint Document backup and am wondering if anybody else had this issue before. The job will start and proceed and eventually hang.In the logs on the sharepoint client, I find two interesting things:CVSPBackup.log7160 32cc 03/17 10:22:37 622711 CvThreadPool::waitForAllThreads() - Thread Pool [SharePointBackupThreadPool]. Could not finish all work in the time limit of [300] seconds. The worker list count is [0] and busy thread count is [1] and busy thread list is [0xdc0]7160 19d8 03/17 10:24:03 622711 TPool [SharePointBackupThreadPool]. Ser# [0] Tot [1], Pend [1], Comp [0], Max Par [0], Time (Serial) [0.000000]s, Time (Parallel) [0.000000]s, Wait [0.000000]s7160 32cc 03/17 10:27:38 622711 CvThreadPool::waitForAllThreads() - Thread Pool [SharePointBackupThreadPool]. Could not finish all work in the time limit of [300] seconds. The worker list count is [0] and busy thread count is [1] and busy thread list is [0xdc0]7160 19d8 03/17 10:29:03 622711 TPo

9
S
Vaulter
3 years ago
H
Holger R.
asked in Self-Hosted Q&A

Scheduled Synthetic Fulls do not start without manually run an incremental before

Hi all,I have a really weird problem:Our customer noticed, that by end of November 2020 (28th / 29th), the scheduled jobs for the VSA backups (VMware) did stop working. There are no failed jobs, but only a gap in the backup history.When a job is started manually via the schedule policy ("run immediately"), the message "Failed to run task. No associations exist." appears. Starting the jobs manually via the subclient works on the other hand. The backup activity is not disabled on any level (Client, Agent, Backup Set, subclient, client group… ).Jobs for other clients associated to the same schedule policies work fine. But all scheduled jobs for all subclients of the affected client do not start by schedule.All jobs that are scheduled are Synthetic fulls with the option to first start an incremental before synthetic full enabled.If I start an incremental job manually, the next scheduled job starts. But only once. Also, I can use “Run immediately” once when I started an incremental before. 

13
Mike Struening
Vaulter
3 years ago
T
Byte
Thos GieskesByte
asked in Self-Hosted Q&A

Azure AD synced objects will not restore.

hi, it seems everytime a customer of ours is trying to restore a Synced Object to his azure AD. it will not work. it seems to only happen with synced objects and as i cannot find this stated in the documentation that it is not supported, i thought i would ask here. the error we recieve when restoring the object captured in the cvaadrestore,log is: ApplicationData::AADUtil::GetEntry() - GET  [{"error":{"code":"Request_ResourceNotFound","innerError":{"client-request-id":"0483b272-9b6c-486c-b4b3-eebeebc9d3d2","date":"2021-03-16T14:34:08","request-id":"0483b272-9b6c-486c-b4b3-eebeebc9d3d2"},"message":"Resource '532aebfa-c31f-46b5-bfa6-3a9af9f3be6e' does not exist or one of its queried reference-property objects are not present."}}] failed! and then it skips the item:RestoreStats() - [Total:1  Restored:0  Skipped:1  Failed:0  Received-Bytes:11109] does anyone know the current support status on synced object restores in azure ad?the customer is on Version 20.40. kind Regards, Thos Gieskes.

3
T
Byte
3 years ago
Bart
Byte
BartByte
asked in Self-Hosted Q&A

Documentation -> expert view -> down?

Trying expert view in the documentation, but after clicking sign in , there is an internal server error. Link I used:  https://developer.commvault.com/11.22/expert/index.htmlKnown problems @ commvault? Expert view logon 

7
M
Vaulter
3 years ago
Anthony.Hodges
Commvault Certified Expert
Anthony.HodgesCommvault Certified Expert
asked in Developer Tools, Integration and Automation

Has anyone used the "REST API - Filters for Search or List APIs" successfully?

Hi,I am running FR11.22.12 and when I run REST queries against the ‘performSearch’ REST collection (as per Filter Based on Custom Properties (commvault.com)) I immediately get the following error{    "currCIEngineType": 3,    "rawQuery": "",    "errList": [        {            "errLogMessage": "Search preparation failed.",            "errorCode": 3008        }    ],    "proccessingInfo": {        "totalSize": 0,        "totalHits": 0    }}The Commvault Logs return HTTP code 200 and and there are no errors appearing in WebServer log at Debug 10.  However, when I dug deeper, I can see that Commvault calls upon to IIS read for these non-existent files then it soon the REST POST command fails.C:\Program Files\Commvault\ContentStore\WebServerCore\performSearchC:\Program Files\Commvault\ContentStore\WebServerCore\performSearch\web.configC:\Program Files\Commvault\ContentStore\CVSearchService\CVWebService.svc\performSearchC:\Program Files\Commvault\ContentStore\CVSearchService\CVWebService.sv

5
Anthony.Hodges
Commvault Certified Expert
3 years ago
dude
Byte
dudeByte
posted in Self-Hosted Q&A

Commvault Feature Release 11.23 is out.

Commvault Feature Release 11.23 is out and here are some of the capabilities within this release;Newsletter: https://documentation.commvault.com/11.23/assets/new_features/newsletters/Newsletter_11.23_External.pdfFeature Release 11.23 Documentation Page: https://documentation.commvault.com/11.23/expert/133535_feature_release_1123.htmlComplete Backup And RecoveryEmail Alerts for Client Computers That Might Miss or Might Have Missed the SLA For Azure, Specify the Disk Type for the Restored Virtual Machine Automatically Retire Laptops That Are Offline for a Specific Length of TimeComplete: Manage New WorkloadsGranular Restores for MongoDB Collections and DatabasesComplete: Protect Virtual EnvironmentsReplicate Google Cloud Platform Instances Across Regions Live Recovery of Virtual Machines for Hyper-V Convert Virtual Machines from Nutanix AHV to VMwareJourney To The CloudIndexing Version 2 for Amazon Hypervisors Convert Virtual Machine Instances from Amazon to GCP Convert Virtual Machines

22
Mike Struening
Vaulter
3 years ago
J
Bit
jcutter03Bit
posted in Storage and Deduplication

Tape Library Options

Hello everyone, hopefully wanting to get some recommendations and possibly help. We are currently shopping to replace our HP LTO6 SAS Tape Libraries. We are looking at the Quantum i3’s to support LTO8. First off let me explain our setup2 Media Agents 4 Tape Libraries (HP LTO6) - 2 of them directly connected 6GB SAS to 1 media Agent and the other 2 drives directly connected 6GB SAS to the other media agentWe are looking at the i3 but would want both media agents to be able to utilize the same drives from the unit. We know how we currently have it setup and 2 drives belong to one media agent and the other 2 to the other. So some quick questions:Any recommendations on other brands we should look at?  Anyone recommend the quantum tape drives? What would the setup of this look like from a SAS to Media Agent setup look like? Right now obviously 1 media agent can’t use the other’s tape drives and we dont want to be in this position in the new setup. If we have 4 drives we want all of our medi

6
M
Vaulter
3 years ago
G
Byte
Gabriele PalumboByte
asked in Storage and Deduplication

Create Plan with primary copy to Tape

Hi to All,Is it possible to create a Primary Copy in a Server Plan or Base Plan with only Tape destination? Thanks  

2
R
Vaulter
3 years ago
I
Commvault Certified Expert
iConsultantCommvault Certified Expert
asked in Self-Hosted Q&A

Libraries With Mixed Drive Types

Hi,We want to use a library with 1 LTO6 and 3 LTO8 tape drives.The LTO8 tape drives will be used for new backups on new LTO8 tapes (associating a Barcode Pattern with a Scratch Pool and the Storage Policy with the Drive Pool and Scratch Pool).The LTO6 tape drive will be used only for restores from existing LTO4 tapes.What will happen if I import an LTO4 tape in the library for a restore? Will it be loaded into the LTO6 tape drive automatically, or can I do something to arrange that? Or could it accidentally be loaded into an LTO8 tape drive?Thanks!

2
I
Commvault Certified Expert
3 years ago
J
Byte
JNIZByte
asked in Developer Tools, Integration and Automation

Azure Immutable Blob Library - WORM applied without warning through workflow

Hi,I have another trouble with the Azure immutable blob library. I started a recommended workflow “ Enable WORM on Cloud Storage”. Because we have not the “IAM VM Role Assignment” authentication method(we have Access key), the workflow was not completed. But it set “WORM” option on the cloud copy without a warning. Now there are some “Index server backups” which will not expire. They cannot be deleted (WORM copy) and block a whole baseline in the cloud. Maybe I have to open a support ticket for it ? Because I had already similar problems with these Index server backups, maybe it would be better to save these backups in another “no WORM” storage policy ? (I guess restore of data could be possible without these index backups too - with some performance penalties necessary for rebuild of indexes (?))This is only a test storage policy with one client VM, but the customer plans to place  about 150TB to cloud. So “locked” data in the cloud could be costly.FYI see content of all relevant SP c

8
Mike Struening
Vaulter
3 years ago
S
Commvault Certified Expert
SSchmidtCommvault Certified Expert
asked in Virtualization and Containers

Report for no vm backup

Hi all, we have the situation that we must backup hyper- cluster enviroment and some vms have vhds disks attached.  As we know vms with vhds disks attached are not allowed to backup.  We create 2 Subclients: 1 → Manually selection of all vms with vhdx discs only2 → Manaully selection of vms with system disc ( vhdx ) and exclude of vhds discs Now we have the problem that new created vms are not backup automaticcly. When we create an 3 subclient with the content of all unproteced vms it could be that new created vms with vhds are backuped and we went into trouble.  My 2 Questions: 1 do you know any filter possibility for rthe vhds disks ?2 Is it possible to create an report for this cluster that reports all vms wich are not backuped or included in the 2 subclients ?  regards Sebastian

4
S
Vaulter
3 years ago
ibrahimemrekaya
Byte
ibrahimemrekayaByte
asked in Virtualization and Containers

Cannot attach more than 5 disks to the proxy server in oVirt virtual machine backup

Hi,We get an error when backing up vm with more than 5 disks in OVirt. Error;Error Code: [91:271]Description: Unable to attach disks for virtual machine [<vm_name>] to the proxy. []Source: <proxy>, Process: vsbkpVM has 14 disks.I attached log file.Virtual machine’s disk type is virtio-scsi and proxy machine disk type is virtio-scsi too. Commvault v11.20.27oVirt 4.3.6Proxy server OS RHEL 7.7Virtual Machine OS RHEL 7.7 How can i solve this error? Any limitation here?

9
J
Bit
1 year ago
B
Byte
BenjisByte
asked in Developer Tools, Integration and Automation

QCommand API response issues

Hi, I have a strange issue, I use same call for two different commcells. One commcell returns data as requested with no issues, second commcell simply returns very ‘informative’ error:Response code: <Response [200]>{'CVGui_GenericResp': {'@errorMessage': 'Operation failed', '@errorCode': '2'}}I am sending the following URL:http://mycommcell.NET:81/SearchSvc/CVWebService.svc/ExecuteQCommandcommand=qoperation execscript -sn QS_DataProtectionJobSummary -si '2020-1-1' -si '2021-3-16' Code snippet:  def commcell_authentication(self): """This method is used to get token for comcells""" for auth in self.cs_api: pwd = self.cs_creds['password'] pwd = bytes(pwd, encoding='utf8') pwd = str(base64.b64encode(pwd), encoding='utf-8') username = 'dbadmin\\' + self.cs_creds['username'] self.cs_login_api = self.cs_login_api.replace("<<username>>", username) self.cs_login_api = self.cs_login_api.replace("

9
Mike Struening
Vaulter
3 years ago
Chris Hollis
Vaulter
Chris HollisVaulter
posted in Self-Hosted Q&A

Microsoft 365 Outage Alert - March 15th 2021

Hi Community,With the current Microsoft outage affecting various O365 platforms (refer to: https://status.office365.com/), please be aware that you may be experiencing issues within your environment. As a result of this outage, some of our support systems are impacted and if you’ve raised a new support incident, you may be delayed in receiving a reply. We sincerly apologize in advance for this inconvenience and we will update you once we’ve confirmed our systems are back online and operational. For now, please feel free to raise any technical questions or concerns in the community. 

4
Mike Struening
Vaulter
3 years ago
T
Byte
TP_EricksonByte
asked in Self-Hosted Q&A

Does Commvault handle Microsoft Azure DNS and SQL?

So I am out of the womb new to Microsoft Azure. Our company is wanting to add Azure into our environment, and tried setting up some vm’s with azure which sadly I'm awaiting for my systems team to help me with. I poked them again to get the project started, however, he was talking about they are looking into Microsoft Azure DNS, and Azure SQL, and was wondering if Commvault handles backups for these two products for Azure? I straight up don't know the answer fully and tried googling, but just got more confused. If any of you guys know if these are straight forward something Commvault handles, or if “SQL” and “DNS” is to vague of a description. Let me know and point out some articles that i can take back to them for further collaboration. 

1
YYZ
Byte
3 years ago
B
Byte
BloopaByte
asked in Self-Hosted Q&A

trying to enable livesync on prod stuck

I try to enable livesync ont the prod customer commserve. In the control panel\Commserve LiveSync, I have selected the checkbox to Enable Livesync.The name the  instance002 on each commserve is okI have selected the default CommServeDR, in connectivity I have chosen  Use Existing Configuration and leave all by default.after 5 mn the Console is stuck. “Commserve Livesync datasaving in progress ...”When I verify naming in the process manager, I notice that the client name of each Instance002 contains _NODE at the end, but on the console the name is ok.  Do you know why it appears ?Thanks ! when I go to process manager of each commserve I have :PRODClient name   commserveClient Hostname    csprod.mycustomer.comInstance Name    Instance001CommServe Hostname    csprod.mycustomer.comCommServe Name   commserveClient name         csprod-SQL_NODEClient Hostname    csprod.mycustomer.comInstance Name       Instance002CommServe Hostname csprod.mycustomer.comCommServe Name     commserveSTANDBYClien

8
Mike Struening
Vaulter
3 years ago
K
Byte
KelvinByte
asked in Virtualization and Containers

Live Browse for Windows VMs failed with error code -6

Hi, We have 2 Windows Commvault Servers.Previously, none of them could do a LiveBrowse for Windows VMs during a Guest Files and Folders restore task. After we put Commvault exclusion on our anti-virus (SentinelOne), and turned off Firewalls on them, the LiveBrowse is now working on Windows Commvault Server No.1, but still not working on the Windows Commvault Server No.2 which always fails with LiveBrowse error code -6, failed to initialize VM disks. The 2 Servers are very similar except thatThe No. 1 uses local disks as disk library, whereas No. 1 uses a NAS as disk library. The No. 1 Commvault is 11.20, whereas No. 2 Commvault version is 11.14Just to see if the NAS is the issue for No. 2, I’ve setup a local drive as disk library for a test backup, followed by a LiveBrowse restore, but failed again with the same error message. I’ve logged a case with Commvault support, but the engineer couldn’t figure out why either so he has decided to escalate the case, however, I was told to upgrade

22
Mike Struening
Vaulter
3 years ago
J
Byte
johanningkByte
asked in Storage and Deduplication

Using ClusterSharedVolumes with Ransomware Protection ?

Hi,Is there a way to use Ransomeware Protection on Windows MediaAgents, using a Disklibrary with Cluster Share Volumes ?Once Ransomeware Protection is activated, the filter driver “CVDLP” with the altitude of 145180 (encryption) is added to the Filesystem Filter.this results in redirected I/Os to all  ClusterSharedVolumes :BlockRedirectedIOReason      : NotBlockRedirectedFileSystemRedirectedIOReason : IncompatibleFileSystemFilterName                         : volume21Node                         : node1StateInfo                    : FileSystemRedirectedas a result the Clusted Events are flooded with Warnings:Cluster Shared Volume 'volume21' ('volume21') has identified one or more active filter drivers on this device stack that could interfere with CSV operations. I/O access will be redirected to the storage device over the network through another Cluster node. This may result in degraded performance. Please contact the filter driver vendor to verify interoperability with Cluster Shared

18
Mike Struening
Vaulter
2 years ago
B
Byte
bc1410Byte
posted in Self-Hosted Q&A

Question on Scheduling Groups

So another question.Regarding scheduling backups.  So our environment which is mostly windows servers and a few linux servers and 1 MsSQL.   Is following an accurate assumption:If I want to create a new client group, example - “Windows Server Agents” and then associate all of our Windows servers to this group this approach seems much cleaner way to create bkup policy then creating a seperate backup schedule for each windows server individually.  What is recommened?  Also if I was to create this group client Windows server bkup schedule I notice it doesnt let me chosse what drives I want to backup and the system state option.   I only see these options if I set up a backup schedule for an idividual client as there is a “content” tab where I can select aLL local drives or browse etc..and then there is also a check box for the “system State”   Does the client group bkup schedule automatically bkup all local drives -  C:\ drive and if there happens to be a D:\ it will back that up as well

24
Mike Struening
Vaulter
3 years ago
F
Byte
Francesco_RussoByte
asked in Self-Hosted Q&A

Dell Data Domain and O365

Hi All,I’d like to know if anyone has used a Datadomain as Disk Library to perform on-site O365 backup and if you had any issues.Thanks,Francesco

4
Mike Struening
Vaulter
1 year ago
M
Bit
Marcel HuismanBit
asked in Self-Hosted Q&A

DB2 backup on AIX very slow

Working with DB2 on AIX for our SAP AFS Application. Approx. 4TB database split over 4 logical volumes in an IBM Virtual IO environment on IBM Power. This backup takes 20 to 26 hours. Below the statistics in db2diag after the backup. I’m not sure how to read this, but I think the WaitQ is quite high.Hope anyone can shed a light on this. 2021-03-13-01.02.01.804357+060 E411673A4491 LEVEL: InfoPID : 4718886 TID : 61753 PROC : db2sysc 0INSTANCE: db2prd NODE : 000 DB : PRDAPPHDL : 0-12866 APPID: *LOCAL.db2prd.210311220047AUTHID : DB2PRD HOSTNAME: lpdd001EDUID : 61753 EDUNAME: db2agent (PRD) 0FUNCTION: DB2 UDB, database utilities, sqluxLogDataStats, probe:395MESSAGE : Performance statisticsDATA #‌1 : String, 3994 bytesParallelism = 40Number of buffers = 40Buffer size = 2494464 (609 4kB pages)BM#‌ Total I/O  MsgQ WaitQ Buffers MBytes--- -------- -------- -------- -------- -------- --------000  93654.87 47851.71 43854.53 455.97 1032152 2450793001 93638.40 5314.21 28579.66 58494.24 309031 73353

29
Mike Struening
Vaulter
2 years ago
T
Byte
thomas.SByte
asked in Self-Hosted Q&A

How to Update Tomcat in the CommCell

Hello, we have received a notice from our security department that we need to update the Tomcat on the servers for Commvault. Has anyone here already done such an update ? I think an update of the Tomcat would also mean a downtime for the affected system. I would like to inform myself in advance here about the procedure before I run into an error that could mean the failure of the backup service.RegardsThomas

4
Mike Struening
Vaulter
3 years ago

Badge winners

Show all badges
Terms & ConditionsCookie settings