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Hello,We are in the process of migrating to a new disk library.  This disk library is a pair of NAS devices with 300 TB on each NAS.We can carve out the NAS into multiple volumes with a maximum size of 150 TB per volume.When we first setup our disk library about 10 years ago, the maximum recommended size of a mount path was 4 TB.  I know that is old guidance and I am sure this has increased over the years.We were trying to find something on the documentation and the closest we found was a reference to the maximum mount path being 25 TB, but it appears that the limitation can be overridden with a registry setting.So a few questions:Is there a maximum mount path size in a disk library? If there is, what is it? If there is, what happens if you hit the limit without adjusting the registry and can it be overridden with a registry setting? Regardless of a maximum mount path size, from a performance and management perspective is there a best practices on sizing the mount paths. We have thre

Hi,I want to backup Exchange Online using an on-premises Active Directory environment:Does anyone know why the access node needs to be “member of the domain”? As the Exchange Online service account “must be created in Microsoft Azure AD only” (https://documentation.commvault.com/11.23/expert/28853_assigning_full_access_to_service_accounts_for_exchange_online_through_on_premises_active_directory.html)?Why can it not be “any domain”? Why can I not access the Exchange Online data just with the service account? We have a setup that makes an access node that is “member of the domain” a bit difficult, as our CommCell serves more than one O365 environment.Thanks!

Hi all. I have a question about Virtualize Me - Vmware. I have a physical server, which I want to make a clone of, to our Vmware environment. I do not want the cloned server to be connected to the network in anyway as its a DC server. So my question is, when the Virtualize Me process is running, will the server at any point be connected to the network for the restore process to work or is all done “offline”? Thanks-Anders

Hi,I have another trouble with the Azure immutable blob library. I started a recommended workflow “ Enable WORM on Cloud Storage”. Because we have not the “IAM VM Role Assignment” authentication method(we have Access key), the workflow was not completed. But it set “WORM” option on the cloud copy without a warning. Now there are some “Index server backups” which will not expire. They cannot be deleted (WORM copy) and block a whole baseline in the cloud. Maybe I have to open a support ticket for it ? Because I had already similar problems with these Index server backups, maybe it would be better to save these backups in another “no WORM” storage policy ? (I guess restore of data could be possible without these index backups too - with some performance penalties necessary for rebuild of indexes (?))This is only a test storage policy with one client VM, but the customer plans to place  about 150TB to cloud. So “locked” data in the cloud could be costly.FYI see content of all relevant SP c

How do i update the data displayed on the Dashboard manually.I am looking at the Health report on the webconsole. The data time at the top shows as of some hours ago and I will like to refresh this manually to get the current status

Hello Team,I am usually on my lab I need to have these service levelthere is a lot of options on the storage policiesActually I used 1 local sp and 1 auxiliary to the other site for each kind of dataWhat is the better way to do that ?I saw that there is a basic retention rule and extended rule on storage policies ,maybe I need to play with this settings ?SP-VMwareprimary > localsecondary > site2SP-SQLprimary > localsecondary > site2SP-Systemprimary > localsecondary > site2Bronze BackupDaily Local retention 7 days/ Daily remote retention 14weekly local 1 week or 7days / Weekly remote 2 weeks or 14dSilver BackupDaily Local retention 7 days/ Daily remote retention 14weekly local 2 weeks or 14days / Weekly remote 8 weeks or 56dmonthly local no/ remote 13 monthsGold BackupDaily Local retention 14d/ Daily remote retention 14dweekly local 8 weeks or 56d / Weekly remote 8 weeks or 56dmonthly local no / remote 13 monthsThank you very much for you help !

how do i set up alerts for killed jobs. The current options only send alerts for failed, skipped , etc. but not for killed. any advise

I am attempting to create a workflow to disable snmp monitoring on a particular alert.I have successfully used the http-client custom activity to toggle the alert enable/disable.My issue is that I am attempting to email the http response from the activity, but I cannot figure out how to pass the response from the activity to the next downstream activity.the docs say… “7. Click the Outputs to retrieve the output from the XML operation activity...” Anybody have any insight or example that utilize the http-client activity in a multistep workflow? Thanks, Ken

Hello Guys, I need your help. The Customer protects two VMware vCenters. During backup job of any subclient and any vCenter they are getting the following error:  I tried run backup using diferent VSA but I got exactly the same error.     

Thanks for replies , i’ll start creating a script :) Another issue - anyone tried to change display name only with cli , i cant figure out the syntaxI can change the client name and the doc refers to displayName but with no success. qoperation execute -af update_client_name_template.xml -entity/clientName $client_disengaged -entity/newname $client -entity/Cliententity/newname $client -updateNameChangeOnlyInDBOnFailure 1 also tried to change the xml<?xml version="1.0"?>-<App_SetClientPropertiesRequest>-<association>-<entity><clientName/><newName/></entity></association>-<clientProperties>-<client>-<clientEntity><DisplayName/><newName/></clientEntity></client></clientProperties></App_SetClientPropertiesRequest>  

Hi to all,I can't set a storage policy with more than 50 streams. I currently have a version 11 SP20 installed.I have tried with various types of libraries (tape, disk library). The commserve has been updated several times over the years (I think the oldest was a SP8).

Hello,I am trying to make an install in decoupled mode on a linux machine, I have created the custom package and installed the RPM.then I ve used this command to register the client on commserve: sudo /opt/commvault/Base/SIMCallWrapper -OpType 1000 -CSHost commserve.customer.com -clientname <vmclientname> -ClientHostName <vmClientHostName.customer.com> -authcode 123DGFJEJ -output /tmp/insatlcv.xml -restartServicesWhen I compare a manuel vs decoupled installation,  here is what I have : Manual Install[ General ] Version = 11.22.13 Media Revision = 871 CommServe Host Name = cs01.customer.com CommServe Client Name = commserve Home Directory = /opt/commvault/Base from a machine installed in decouple mode [ General ] Version = 11.22.13 Media Revision = 871 CommServe Host Name = commserve.customer.com CommServe Client Name = commserveThe client is registered correctly in the commserve but some things are different do you know why I don’t have the same informations from the manual

HelloIs it possible to modify subclient using command line/powershell?The backup content name changes every day and i would like a way to update the subclient content automatically without me having to upgrade the file to backup.We are running commvault v11.22.13

Backups failing with error,  Could not connect to the DeDuplication Database process for Store Id [1]. +   unable find any KB article for the same,      can some1 suggest on this

In a standard Backup Set/Subclient (File System agent), when you check Extend storage policy retention (Subclient Properties of… > Retention tab), it is possible to select one of two available modes: Job Based Retention and Object Based Retention. With Job Based Retention mode, there are some recommendations about archiving. With Object Based Retention, there is no recommendations about archiving, but the documentation cites stubs (Stubs are files that point to backed up and archived data). On Commvault world data functions as both a backup and archive copy, but It seems to me that both modes are related to File Archiving function, not traditional backup. Why are they here? I'm talking about a standard Backup Set, not an Archive Set.

Hi,I’m having an issue with Sharepoint Document backup and am wondering if anybody else had this issue before. The job will start and proceed and eventually hang.In the logs on the sharepoint client, I find two interesting things:CVSPBackup.log7160 32cc 03/17 10:22:37 622711 CvThreadPool::waitForAllThreads() - Thread Pool [SharePointBackupThreadPool]. Could not finish all work in the time limit of [300] seconds. The worker list count is [0] and busy thread count is [1] and busy thread list is [0xdc0]7160 19d8 03/17 10:24:03 622711 TPool [SharePointBackupThreadPool]. Ser# [0] Tot [1], Pend [1], Comp [0], Max Par [0], Time (Serial) [0.000000]s, Time (Parallel) [0.000000]s, Wait [0.000000]s7160 32cc 03/17 10:27:38 622711 CvThreadPool::waitForAllThreads() - Thread Pool [SharePointBackupThreadPool]. Could not finish all work in the time limit of [300] seconds. The worker list count is [0] and busy thread count is [1] and busy thread list is [0xdc0]7160 19d8 03/17 10:29:03 622711 TPo

I have configured an app-aware  (SQL) VM backup and the initial job ran successfully and pushed out the required agent to the VM and subsequently backed up the SQL instance however the schedules initially assigned to VM look to have been applied to SQL subclient which causes the job to fail on next run and every run thereafter as the application is trying to be backed up both as an app-aware VM but also a standalone SQL backup.Has anyone else had this issue with SQL app-aware backups?

Hi,I’ve needed to delete - create again the DDB and I need to use same partition paths as they were used before (disk was formatted). Currently I cannot create a DDB as I have message: “The specified mount path os already in use”Well I know that it’s described here:http://kb.commvault.com/DD0051 But do you know somebody if there is way to force cleanup and do not wait 24h ? The data aging is not doing the trick. Thanks

I have a customer who upgraded 4 of their Hyper-V hosts to new hardware (2 sockets per host).I installed the VSA on the 4 new hosts and released the licenses on the old hosts.2 of the hosts have not reported back to the Commserve indicating they’ve been released. I retired the clients, with no change.I restarted Commserve Services and ran a Data Aging Job.The license summary report is still reporting over use.

Hi! I have a subclient that I use for ad hoc testing of backup/restore etc. Today I wanted to test the outcome for various job alert settings since the upgrade from 11.20 to 11.22 brought about some unwelcome changes to the emailed alerts. Rather than make a change to the job alerts for the many already defined jobs/schedules and then having to wait for the normal job run to see the result I figured it would be better/faster/less disturbing to test the alerts on an ad hoc subclient - one without any schedule.To perform the test the steps I followed were :Right click the subclient and select “Backup” In the “Backup Options” dialog box click the “Advanced” button In the “Advanced Backup Options” dialog box click the “Alert” tab There is no alert defined so click the “Add Alert” button Define the alert as you wish. I gave the alert a “Display Name” of “Ad Hoc Test” Complete the backup and observe the results.So the first part of the process is quite straightforward. The problem arises whe

Hi Just like a ‘Plan’ can be created as a base plan and additional plans ‘derived’ from the base plan….Does/ will  such a concept exist for VM Groups The idea ofHaving a ‘base’ VM Group creating multiple derivative VM groups, with partial optional overrides   then having the derivative VM groups ‘update’ when the base group is updatedThis would be incredibly usefulPS: There are mechanisms to come up with a ‘coded’ solution to this (and there is a subclient cloning process), but having a solution within the Admin Center would be ideal       

Hello,I have a doubt in setting up DDB Creation in awindows cluster environment.2 physical servers with installed media agent and a virtual storage (starwind)1) can the DDB be on the storage shared by the nodes of the cluster?2) Can I use only 1 DDB for all nodes (MA) or should I have a DDB for each MA? 

Hi All, I have an environment having issues using NBD Transport getting the old “VDDK Deadlocks” (FR21 with VDDK 7.0.0), VMware Environment is 7 U1c.Has anyone used VDDK 7.0.1 or 7.0.2? Also, is there any plans to include these VDDK versions in later FR’s/MR’s? Thanks & Regards,Michael 

Hi,I would like to know if it’s possible to isolate VMs from indexing (option File Indexing for Advanced reporting an search in Command Center ) in VM group or it’s necessary to create a specific group of VMs with no inexing option.Regards. 

Hello,i have a doubt regarding jobs on Commvault, the doubt in storage polices, retention.I need to know which jobs are not expiring, bellow the Storage Polices:and another question is about jobs are not letting other jobs expire;and how can i see these this in the Commvault GUI? Wait