Solved

Hi,i have used the article to convert VSA/MA as FREL for vmware. in the documentation i don’t understand the need of creating a XFS mount for the FBR cache folder.there is a difference on the performance when the FBR cache is in ext4 instead of XFS ?regards,

Hi all,we are deploying a new MSP Environment for backing up O365 Applications.To have the Access Nodes and Infrastructure Settings hidden for customers we have deployed the Infrastructure Pool App Workflow from Store and using an UNC Share for Shared job results path.Commcell is running 11.22 and Exchange Online and SharePoint are working fine so far.OneDrive is giving me some question marks. The OneDrive App is not able to discover Users, always saying “Users and groups are being discovered in the background. Check back after some time.”When i take a lock on the CvCloudDiscoverOneDrive.log on the Access Nodes i find the following errors:4956  17bc  03/19 13:26:53 ### CloudDiscover::OneDriveStartDiscoverUsers(2208) - discover option = '{"searchMode":0,"userSerachOption":{"searchType":"0","listRegEx":[],"bOnlyWithLicense":false, "targetDomain":""},"listGroups":[]}'4956  1     03/19 13:26:53 ### ### GetAllUsers - clientid '22eba5a2-4663-4882-955d-ba05e120b4ea'4956  f78   03/19 13:26:53

Hi Guys, The Customer is having a problem. Some of VMs show the following error: Found a multi-segment swap partition on virtual machine [vm_name]. Ensure that a new full backup has been run on this VM.   An error appears even if Full backup job is being run.Backup ends with status “Completed’ As I can see there is an article referring to this error.http://kb.commvault.com/VMW0030However, the article refers to Service Pack 7, 8, or 9. The Customer is running FR20. I’d like to know your opinion, guys.Do you think that the Customer can ignore this error?Do you think backups that ends with this error and have a status ‘Completed’ are completely fine and the Customer will be able to use them to restore VMs in the future? Rgds,Kamil

One more question. What type and value should I put for this key? ‘BOOLEAN’ and ‘false’ or ‘INTEGER’ and ‘0’ as a value? Rgds,Kamil

Hi to All,Can I configure two tape libraries in one storage policy, in order to balance the load or in case of failure? 

Hi,If we encrypt our backup data by using hardware (tape drive) encryption, I wonder Is the encryption dependent on the tape drives which perform the hardware encryption ? If the tape drives fail, will encrypted backup jobs become un-restorable from any replacement tape drives ? Will there be an encryption key needed for this type of encryption ? Who will manage the encryption key ? Commvault or tape drives or the tape library ? Is the key needed for restore each jobs from an encrypted backup job from the tapes ?Thanks,

Hi TeamI have request request to Backup VMDK file on a file system agent. Is there any way without configuring it in VSA can I take VMDK backup file ? Rohan Y

Dear Friend, My storage Limit is over. i need to get another 2TB or 4 TB  in my renewal Period. kindly give me details, how much will be cost 1TB. please give your valuable suggestion. Amaranath

Hi AllHaving issue to install agent on window server 2008 R2.Installation failed with this error.Anyone experience this issue?how to solve it.Thank you    Line 232: Error: Cannot start service GxFWD(Instance001). Please start the service manually or try again.               Line 345: 556   1     03/09 05:04:37 ### ### ### - Error: Failed to update File System Core(WindowsFileSystemiDataAgentCore) with error code 0x80070643.                Line 345: 556   1     03/09 05:04:37 ### ### ### - Error: Failed to update File System Core(WindowsFileSystemiDataAgentCore) with error code 0x80070643.                Line 352: 556   1     03/09 05:04:37 ### ### ### - Error: Installation failed. Please check the logs at [C:\Program Files\Commvault\ContentStore\Log Files].               Line 470: 1036  12    03/09 05:33:11 ### ### ### - Error: Failed to do pre-configuration for VSS Provider               Line 478: 1036  12    03/09 05:33:16 ### ### ### - Error: Failed to do pre-configuration for VSS P

Can anyone advise the recommended way to install a MR on Hyperscale cluster please?Remote installation from Comcell 1 node at a time or can all the nodes in cluster be selected in a single job? Does maintenance mode need to be used etc?Thanks in advance 

Recently updated credentials password and now getting intermittent backup job failures.  Failure reason: error code 91:139 Unable to connect to virtual machine host. Cannot complete login due to an incorrect user name or password.] Source: sdcvcsa01, Process: vsdiscovery ; I have verified the AD password and validated it again across the virtual machine credentials. Also, verified that m y AD password is not changing or account being locked out anywhere else.

Hi all, we have the situation that we must backup hyper- cluster enviroment and some vms have vhds disks attached.  As we know vms with vhds disks attached are not allowed to backup.  We create 2 Subclients: 1 → Manually selection of all vms with vhdx discs only2 → Manaully selection of vms with system disc ( vhdx ) and exclude of vhds discs Now we have the problem that new created vms are not backup automaticcly. When we create an 3 subclient with the content of all unproteced vms it could be that new created vms with vhds are backuped and we went into trouble.  My 2 Questions: 1 do you know any filter possibility for rthe vhds disks ?2 Is it possible to create an report for this cluster that reports all vms wich are not backuped or included in the 2 subclients ?  regards Sebastian

I try to enable livesync ont the prod customer commserve. In the control panel\Commserve LiveSync, I have selected the checkbox to Enable Livesync.The name the  instance002 on each commserve is okI have selected the default CommServeDR, in connectivity I have chosen  Use Existing Configuration and leave all by default.after 5 mn the Console is stuck. “Commserve Livesync datasaving in progress ...”When I verify naming in the process manager, I notice that the client name of each Instance002 contains _NODE at the end, but on the console the name is ok.  Do you know why it appears ?Thanks ! when I go to process manager of each commserve I have :PRODClient name   commserveClient Hostname    csprod.mycustomer.comInstance Name    Instance001CommServe Hostname    csprod.mycustomer.comCommServe Name   commserveClient name         csprod-SQL_NODEClient Hostname    csprod.mycustomer.comInstance Name       Instance002CommServe Hostname csprod.mycustomer.comCommServe Name     commserveSTANDBYClien

Why is this marked as red (issue) in the admincinsole if the backup did run and completed successfully? (now it’s MAr 14, 5PM)   

Hello everyone, I am looking for an API call or CLI commands to update the path of the index cache in media agent. I am trying to write an Ansible playbook to update the index cache on commvault.  Any help is much appreciated. Thanks in advance. Arun KT

Hi, For some environments, we use a VM based backup.For restoring purposes, we have restore agents installed on the vms, so that individual files can be restored.Works fine. Now the ‘problem’: when you use the command center, you can go to protection → file servers.Because we only use the agent as restore again (no backup license active), you can see the machines over there. BUT…on that page, they all show are “red - missed” sla….panic...Is there a way to “map” those machines to the vm , so that user doesn’t panic. Of course, not sure if you experience the same.  

Trying expert view in the documentation, but after clicking sign in , there is an internal server error. Link I used:  https://developer.commvault.com/11.22/expert/index.htmlKnown problems @ commvault? Expert view logon 

Hi to All,Is it possible to create a Primary Copy in a Server Plan or Base Plan with only Tape destination? Thanks  

When setting backup with intellisnap with Oracle appear "Unable to proceed with rman based snap to tape as catalog has not been specified by the user."

Team,We are using windows servers as Backup media agents , I want to decommission one of the media agent “x”  which is part of 3 libraries and dedupe storage policies. I have disbaled the mount paths on all 3 libraries associated with media agent “x”  , view content shows that there is no data present on the mount path . When I try to delete the mount path associated with media agent ‘x’ faces below error -Mount path is used by a Deduplication database.The data on this mount path used by the deduplication DB could be referenced by other backup jobs. The mount path can be deleted only when all associated storage policies/copies with deduplication enabled are deleted. See Deduplication DBs tab on the property dialog of this mount path to view the list of DDBs and storage policies/copies. if I unshare the mount paths associated with media agent ‘x’ with other mouth paths of the same library and remove media agent ‘x’ from data paths tab in dedupe storage policy , the restore jobs starts f

Hi,We want to use a library with 1 LTO6 and 3 LTO8 tape drives.The LTO8 tape drives will be used for new backups on new LTO8 tapes (associating a Barcode Pattern with a Scratch Pool and the Storage Policy with the Drive Pool and Scratch Pool).The LTO6 tape drive will be used only for restores from existing LTO4 tapes.What will happen if I import an LTO4 tape in the library for a restore? Will it be loaded into the LTO6 tape drive automatically, or can I do something to arrange that? Or could it accidentally be loaded into an LTO8 tape drive?Thanks!

Hi, When using the CV Failover setting sCSINTERFACELIST which contains a list of the primary and standby CS hostnames in the Commcell, is it no longer necessary to use proxies for all clients to connect to the active Commserve in a CV Failover and LiveSync setup? Can I set up the LiveSync without the Network Topology to use these proxies and just trust this additional setting to make the client connect to the active CS? Are there any pros and cons? /Patrik

I'm having some issues with Retention cycles not adhering to the rules we give them. Are normal cycles are inc/diff are 7 days 1 Cycle, Weekly Full 28 days 1 cycle and Monthly Full for 1095+ 1 cycle. The daily retention we have no problems with , but its the weekly and monthly full’s that are not working correctly. The weekly full’s would keep the retention of a monthly full and the monthly full would keep the retention of a weekly full. I don't know if the “For Weekly Full Rule the Week Starts on” or the “For Monthly Full Rule the Month starts on “ is causing the issue, or if the “For all rules keep the:” is causing the problem.I don't know what these three rules technically do so i need help understanding these three to understand if i have them set incorrectly for the rules i am trying to set. “For Weekly Full Rule the Week Starts on”“For Monthly Full Rule the Month starts on ““For all rules keep the:”   

So I am out of the womb new to Microsoft Azure. Our company is wanting to add Azure into our environment, and tried setting up some vm’s with azure which sadly I'm awaiting for my systems team to help me with. I poked them again to get the project started, however, he was talking about they are looking into Microsoft Azure DNS, and Azure SQL, and was wondering if Commvault handles backups for these two products for Azure? I straight up don't know the answer fully and tried googling, but just got more confused. If any of you guys know if these are straight forward something Commvault handles, or if “SQL” and “DNS” is to vague of a description. Let me know and point out some articles that i can take back to them for further collaboration. 

Hello, we have received a notice from our security department that we need to update the Tomcat on the servers for Commvault. Has anyone here already done such an update ? I think an update of the Tomcat would also mean a downtime for the affected system. I would like to inform myself in advance here about the procedure before I run into an error that could mean the failure of the backup service.RegardsThomas