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Storage and Deduplication

Discuss any topic related to storage or deduplication with fellow community members

  • 647 Topics
  • 3,299 Replies

647 Topics

V
Bit
vtulerBit
asked in Storage and Deduplication

The signature does not match. Message: The required information to complete authentication was not provided or was incorrect.

Hello. I’m trying to configure an Oracle Cloud Infrastructure Object Storage but it’s showing this error: I already put all the information required to configure, such as: Service Host, Tenancy OCID, User OCID, Key’s Fingerprint, PEM Key Filename and Bucket. What do I have to do to solve this problem?

1
Jos Meijer
Commvault Certified Expert
5 months ago
J
Byte
jps666Byte
asked in Storage and Deduplication

tape data verification problem

Hi team.I have a question about data verification on sec tape copy: How to exclude a specific tape from the data verification process ? Or how to address problems as below:My setup is simple - primary copy on disk lib and secondary copy to LTO. Both copies are verified.From time to time I see a tape that generates a lot of CRC errors during data verification. The verification process takes a long time blocking tape drive and is either completed or sometimes stuck. After that, dozens of jobs on the tape have the partial verification status. Next scheduled verification process repeated with the same results.What surprises me even if the tape exceeds the threshold of w/r errors and has the condition status of “bad” - it is still subject to verification. Why such verification should not finish for some jobs as failed and that’s it. I have such a nasty tape quite often and then a lot of problems. Manually checking and excluding from verification dozens of jobs on tape is practically impossi

1
Mike Struening RETIRED
Vaulter
4 months ago
V
Byte
virgilByte
asked in Storage and Deduplication

COMMSERVE DR TAPE

Hi team, i would like to desactivate Commserve DR to tape (Version 11.28.10)Try to delete policie but have an error “ Manual deletion of jobs from a worm storage policy is not allowed”thanks for help.Regards

1
C
Vaulter
7 months ago
X
Byte
xiwenByte
asked in Storage and Deduplication

AWS S3 Configuration for cloud library

We plan to enable WORM on current cloud library with below link, found we didn’t enable “object lockt” when we created S3https://documentation.commvault.com/11.26/expert/9251_configuring_worm_storage_mode_on_cloud_storage.html Q1, How to verify below permission on S3, couldn’t find related document. Verify that the PutObjectRetention permission is assigned to the bucket along with the other permissions needed to configure Amazon S3 Q2,  “Disable Default retention when Object Lock is enabled.” How to do it? anyone could share document to create S3 step by step? Q3, We enabled DDB on currently tape library, how to migrate backup image to new cloud library? Q4, currently we configured one cloud library, one mount path for one S3 What is best practice? shall we create more S3 bucekt? 

1
C
Vaulter
9 months ago
T
Byte
tsmtmillerByte
asked in Storage and Deduplication

Removing Data from Tapes

Hello, if you have backup jobs on tape and want to delete the contents and reuse the tape, can you just right click the tape and delete contents? I do not know if you right click delete contents will cause any issues in CV with the jobs associated to the tape contents.  

1
Mike Struening RETIRED
Vaulter
8 months ago
E
Byte
Eduardo BragaByte
asked in Storage and Deduplication

Move sealed DDB

Can I move a partition from a SEALED DDB to the same partition path where the active DDB is located? I just sealed the database before move the partition.   

1
Mike Struening RETIRED
Vaulter
8 months ago
E
Byte
Eduardo BragaByte
asked in Storage and Deduplication

Full backup of associated subclients manually immediately after sealing

On Sealing the Deduplication Database page there is a note. Can I perform Synthetic Full Backups of associated subclients manually instead of traditional Full Backups? 

1
Mike Struening RETIRED
Vaulter
8 months ago
J
Byte
jparaujoByte
asked in Storage and Deduplication

Can I have two aux copies to the same tape library?

We have a tape library with two drives, Is it possible to have two secondary copies aimed to this same tape library and to start two auxiliary copies at the same time? My desired goal is to have at final two tapes with the same data so way to keep one of them on another safe offsite location. 

1
Jos Meijer
Commvault Certified Expert
5 months ago
M
Bit
mtuertscherBit
asked in Storage and Deduplication

DiskLibs: SMB or iSCSI attached volumes for the mountpath?

Hi all,any advantages, other than security with removing attack surface, when using iSCSI attached volumes from a NAS directly to the Windows MediaAgent rather then writing via SMB to the NAS share?In regards of performance, ransomware protection etc?Your thoughts are highly appreciated, thanks in advanceregardsMichael

1
Onno van den Berg
Commvault Certified Expert
4 months ago
E
Byte
Eduardo BragaByte
asked in Storage and Deduplication

Drive reported that media is physically bad

What happens to backup contents from media that an LTO drive reported that It is physically bad? Does the Commvault copy those not-aged jobs from source copy to other media (tape) again or It just prevent reuse the media and retire it after expiring jobs?     

1
Jos Meijer
Commvault Certified Expert
8 months ago
C
Bit
CarlosCBit
asked in Storage and Deduplication

Delete a library with the DR copy

Hello,We have been out of space in one of the two libraries we have, and to expand it we have to change the current hard disks for others of higher capacity, as we have no option to add additional disks or modules. The affected library contains the DR copy, so we have changed the path in the storage policy to copy it to another library and be able to free the affected library, delete it and configure it again with the new disks.When we try to do this we get an error, because the DR copy is of warm type, and has a long retention that until it expires we cannot delete it, even though we have another copy in the other library.How can we proceed?Best regards, and thanks in advance.    

1
L
Vaulter
4 months ago
G
Byte
GavaskarByte
asked in Storage and Deduplication

Catalog job fail with error message " Media Password verification failed"

 We tried to catalog a tape when we start the job it’s showing every time same error. see the error above.  Tried this steps: checked the on the storage policy leve for encryption or password: there is no password on the storage policy level or tape level. after that i used the tapegui tool to find password:   used the password without Junk_  followed the steps:   i got still the same error. 

1
C
Vaulter
9 months ago
V
Bit
vtulerBit
asked in Storage and Deduplication

Errors CloudTestTool OCI object storage

Hello all, I’m trying to configure my OCI into Commvault to test this tool (I’m using trial licence) but I’m dealing with some errors as shown bellow: What certificate is this? How can I install it? And where?Then, I use the CloudTestTool and it shows this:  Look at the log file: 4228  2274  10/12 12:54:02 ### GetTenancy() failed. Error:  Message: The required information to complete authentication was not provided or was incorrect.4228  2274  10/12 12:54:02 ### Failed to get the namespace. Error:  Message: The required information to complete authentication was not provided or was incorrect.4228  2274  10/12 12:54:02 ### CheckServerStatus() - Error:  Message: The required information to complete authentication was not provided or was incorrect.4228  2274  10/12 12:54:02 ### EvMMConfigMgr::onMsgConfigStorageLibrary() - CVMACMediaConfig::AutoConfigLibrary returns error creating Library [Failed to verify the device from MediaAgent [dphwinbkpprd] with the error [Failed to check cloud serv

1
Mike Struening RETIRED
Vaulter
5 months ago
N
Bit
Nik14Bit
asked in Storage and Deduplication

Data verification job for backed up data

Hi All In our environment data verification is disabled, recently from storage team came to know that (Exagrid backup solution) there are some files corrupted. how we can verify now, which jobs file got corrupted, if we run data verification job on all jobs will we able to find. otherwise if the storage team provide the chunk file name which has corrupted from that file will we able to identify the job.

1
Chris Hollis
Vaulter
9 months ago
J
Byte
JakobLByte
asked in Storage and Deduplication

WORM Retention days and cycles

Hello, a customer asked if it would be possible to make all their primary copies (for disk libraries) WORM-protected and what the implications were.Up until now our standard is n-days/1cycle retention on primary copies and n-days/0cycle retention on a secondary copy.We basically use the 1 cycle as a safety net. So if for whatever reason the backup of a client does not work for a long time, they always have one backup available without setting a manual retention on those jobs.Now we have an internal discussion about how the retention for WORM works. Specifically if the cycle retention is also relevant for manual deletion of the jobs/clients that hold those jobs.So for example: A client is using a WORM storage policy with 14 days/1 cycle retention.Data Aging will not age out and delete the jobs automatically until both conditions are met.But is it possible to manually delete the jobs on day 15? I would say it is not possible because it is still retained by the cycles. If that is the case

1
C
Vaulter
3 months ago
V
Bit
vtulerBit
asked in Storage and Deduplication

Failed to verify the device from MediaAgent - Failed to check cloud server status Error: The certificate file is not found. Error = 44336

Hello. I’m trying to configure an Oracle Cloud Infrastructure Object Storage but it’s showing this error:  I already put all the information required to configure, such as: Service Host, Tenancy OCID, User OCID, Key’s Fingerprint, PEM Key Filename and Bucket.Also created a config file in .oci folder.What do I have to do to solve this problem?

1
Mike Struening RETIRED
Vaulter
6 months ago
G
Bit
gnussbaumBit
asked in Storage and Deduplication

Can't lower reserve space in Commcell console

Hi, I came into work and noticed dozens of jobs in a waiting state due to the mount path not having enough free space.  I am aware that we need to add more storage and we are going to, but in the interim I tried lowering the reserve space from 6TB to 2TB.so that the jobs can finish, and I also see what can be cleared.  It’s not letting me change it.  It will only go to 5960 GB.  I currently have a ticket in with CV. 221017-401. Is there a way to fix this?

1
Mike Struening RETIRED
Vaulter
5 months ago
S
Vaulter
sowjanyaVaulter
asked in Storage and Deduplication

can multiple cloud storage pools use only one cloud library on AWS cloud?

can multiple cloud storage pools use only one cloud library?

1
J
Vaulter
8 months ago
F
Byte
FeRoxByte
posted in Storage and Deduplication

DELETE HPT CATALYS

Hi I need your help, in the initial implementation, the customer added a machine running debian 11.00 as MediaAgent, and it is not supported as it only allows to configure HPE-catalyst storage and not the libraries. Therefore the client uninstalled this debian OS from the mediaagent, and now I see that I can not remove the HPE-Catalyst.At the moment I added the mediaAgent with Ubuntu OS and it manages to see both the disk storage and the libraries.The error is about WORM media data. 

1
Mike Struening RETIRED
Vaulter
7 months ago
T
Byte
tmyooByte
asked in Storage and Deduplication

control path PTL Drive replace

HelloIf I replace the PTL drive set to Control path among the drives in the PTL Library configured in Commvault, do I have to re-configure the PTL Library in Commvault?

1
J
Vaulter
6 months ago
X
Byte
xiwenByte
asked in Storage and Deduplication

cloud library S3 versioning VS s3 object lock

On Public Cloud Architecture Guide for Amazon Web Services document.On Page 85, Ensure S3 versioning is disabled, Commvault does not support the use of bucket/object versioning (which isdisabled by default). Enabling versioning will cause storage growth and creation of orphaned objects, whichCommvault does not track or manage (see Using versioning in S3 buckets > for information on versioning).Commvault does not support bucket versioning. Commvault can remove bucket versions created if bucketversioning is accidentally enabled. An auxiliary copy > of all data in the cloud library will be required toremediate.On Page 77, WORM backup copiesConsider utilizing write-once read many (WORM) storage mechanisms provided by AWS (S3 Object Lock, GlacierVault Lock) to provide a protection from ransomware propagation into backup stores. Commvault provides theEnable Worm on Cloud Storage > workflow to configure cloud and Commvault best practices in one easy step.I created new S3 bucket: Buck

1
R
Vaulter
8 months ago
C
Byte
chris_ahnByte
asked in Storage and Deduplication

Media Reset

I want to release it [recalled for restore] what should i do?  

1
O
Vaulter
8 months ago
S
Bit
SmartoddBit
asked in Storage and Deduplication

Use tapes from another Commcell

I have LTO 7 tapes from another Commcell that I’d like to format and use in our new Commcell. Is it possible to Format / erase these tapes and import them into the new Commcell?

1
Mike Struening RETIRED
Vaulter
4 months ago
F
Byte
FergusByte
asked in Storage and Deduplication

Problem creating new storage copy - Internal Error. Incorrect parameter passed to the SIDB engine

Hello,I’ve set up a new media agent, v 11 SP24.34 and installed the CV MA software. I’ve created my Maglib also. I’ve created a storage policy and my primary copy. What i want to do now is to create a secondary copy. I’ve done that but when i click ok i get an error : “Internal Error. Incorrect parameter passed to the SIDB engine”. When i click ok to that error, i get another error : “Invalid library []”. My secondary copy does not get created. Has anyone experienced this before?RegardsFergus

1
Mike Struening RETIRED
Vaulter
8 months ago
J
Byte
JohanaByte
asked in Storage and Deduplication

CV_MAGNETIC Folder with Files of 2018

Hi, We have holds configured in the storage policies to reflect backups to be retained for about 7 days, 1 cycle. Now, when I browse the CV_Magnetic folder, I still see V_## folders from years and months ago in them? shouldn't they be automatically deleted after the 7day retention period or am I just missing a configuration setting somewhere?Can old folders be deleted? Regards,Johana

1
L
Vaulter
8 months ago

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