Commvault Cloud Topics

Decided last minute that I wanted my last cluster of hyperscales on another comcell. Quickest way without formatting , re-deploy etc?

We had a media agent that was recently decommissioned. The location in which the media agent was located was shut down. The server was shipped to our site where we have it ready to be cabled up and redeployed. The initial thought from my colleagues is that we had to get this media agent back online in order for index cash on that server to be used again. But my management is asking whether or not we can just transfer the media agents index cash from that server to another media agent?So instead of having to rehook up this media agent in order for the tapes that came from this location to be read, that we can move the index cache that was on this server to another media agent, and then any tapes that came from this site would then just read from a current active media agent for its index cash?

HI Community, i am very interested in your thinking of customization of the following topics and if you do this and on which way you do this at the moment to achieve this goal. Webconsole Command Center  Alerts  Commcell Console GUI  I am very excited about your answers and your experience with this topic.  Cheers Philipp

This post covers over using SMTP Journaling vs Mailbox backup support to get copies of messages into Commvault. Mailbox BackupsThe Exchange Mailbox backups agent provides item level backup and recovery on all items (visible and hidden) in a mailbox. It also supports restoring items back to a mailbox (same or different one), to PSTs, or to MSG files.With mailbox backups, the full lifecycle of a message is tracked as is the complete mailbox structure\folders. So when the message was received, read, moved to a folder, deleted, and then purged (hard deleted) are all covered. In addition, the mailbox folder structure and non-emailed items like calendar, task, contacts, and others that are stored in a mailbox are also protected and discoverable.The mailbox items then can be accessed by IT for restoration, deletion, or exporting. By end-users via an end-user focused web console, an optional plug-in to Outlook, or via IMAP. Furthermore, with Commvault's optional Activate add-on, full eDiscover

Hi,Please guide how can we change commcell ID without migrating anything on the same commcell console. Thanks.

We are currently looking to go Tapeless and I realize that some of our Backups are not setup as best they could be.  One of the places is backup of SQL Databases.  Currently we have the SQL Databases backed up by the SQL Program itself and then we make a backup of the .BAK files.  This adds ALOT of extra time for restores as we have to restore the BAK and then restore the BAK again inside SQL.  I have been told when Commvault was first installed years ago we tried using Commvault for the full backup of the DB’s but it was very slow and had issues.  I am hoping with the newer technology things will be better.  My question is what are best practices.  I have been reading through the Docs from Commvault for SQL server and it seems straight forward, but I am not sure if the backup window needs to be when no-one is using the DB, or if the DB needs to be locked for a few hours as it backs up.  We normally have processes running against the DB’s most of the day and night.  I am sure many comp

Does the commvault backup account need to be a domain administrator or a local administrator? or can we give a different lower permissions  

Hi all-I have two commcells (primary and disaster recovery) and 4 media agents (2 primary, 2 DR), al running Windows 2012.  I will be spinning up a new 2019 environment that I plan to run in parallel until I have everything running on 2019 with no issues.  Question: is this the best solution?  I’ve seen a couple of nicely detailed posts here about in-place upgrades but since I am also setting up new media agents in both locations, I figure I’d just spin up a new 2019 server for the Commserve in both locations. Does anyone have any pointers or guide on how to do this in the least painful way possible?  I’ve been reading various kb articles as well, but I would love to hear from anyone who’s done this so I can get an idea of what’s ahead of me.  Thanks everyone.

Check out the NEWEST Metallic features! In this release, we're excited to highlight a number of new products and innovations – available to you when you log into the Metallic Hub today. January 20th Release Recap: New Products Metallic File & Object Archive  New Features: SIEM Connector for expanded Webhook and Syslog Support  Self-Service Restore for Exchange Online and OneDrive  Enhancements: Simplified Configuration for File & Object Storage  Additional details regarding this release can be found on our release notes page.  

We would like to configure Commvault backup on IBM power systems which runs on AIX with SAP, DB2 and other application types hosted. The requirement is to run backups over SAN. Please share some thoughts or documentation in achieving this. My Current Understanding :Zone the luns associated to the IBM power systems to Commvault MA\Proxy Once they are zones , during backup configuration  Choose the SAN transport mode for backup or will it automatically choose to run on SAN transport mode when Auto is set for backup. 

Hi guys,I have a customer that is asking me to change the two parameters described in the image (IP address) to the hostname of the server with CommServe role, is this possible?  

Hi there, I would like to ask you if it is better to have dedicated VSA proxy VM or if the VSA role should be taken by Commserve server? What should be taken into account? Let’s say, there is a smaller environment roughly said 20TB of data and only VMs. Unfortunately, I didnt find any recommendations or best practices.

Hello Community, as @Onno van den Berg  mentioned in our slack channel, the command center and the webconsole looks very old / strange as you can see on the screenshots - the version is PLFR 2023 / MR23did another community persons see the same and think also the same ?   

Hi, We’re planning to use Commvault with on-prem disk storage that has the WORM feature enabled. At this moment, we know that when using WORM on the storage side, Commvault WORM must be also configured (WORM Copy property). I had an open Incident 221229-281 to describe additional settings. The support reply is to run a workflow, but this is specific to Storage Pools. That is not our case. We’re planning to use WORM with Secondary Copies with deduplication. We can’t use Storage Pools right now, because we already have some copies bound with a Global Deduplication Policy. What other settings do we need to? Below I have a list of things that need to be done.Could you confirm if is this correct and add something to it if necessary? Check WORM Copy property  Disable the CV option “Prevent Accidental Deletion”Source:  Have Scalable Resources enabled during the aux copy job (same source) Follow the steps here (https://kb.commvault.com/article/55258) before running the first aux copy (same sou

Hi Guys, We are using partitioned DDBs running on 2 media agents in the environment on the Azure VMs. Our current Deduplication setting on GDSP level is to seal and start a new DDB in case of any DDB corruption instead of Recover Pause and Recover current DDB. Also the option to “Allow jobs to run to this copy while at least 1 partition is online” is not selected.  Just wanted to check what is the best practice for partitioned DDBs as per Commvault.CS : Azure VMPrimary Library : Azure BLOBSecondary : Metallic

We have 9 Hyperscale Appliances and an offline NetApp NAS Storage. The offline storage is used on Mondays only for Aux copy and path on Hyperscalar Appliances are mounted using NFS.Now Offline storage library is 90% full and we are in process of expanding the storage. As per existing design NetApp NAS is mounted on all 9 HSs. The new storage is HP MSA SAN storage supporting ISCSI. We have allocated the new disks to HS using ISCSI and mounted them on all 9 HyperScalar Appliances as per existing design.I manually tested by creating a file on one of the HS and then tried to remount the mount path on other HS. While doing so the mount point showed corruption  and had to clean the FS. My concern is whether we have taken a right approach and there should to a change in design like adding an additional server to use NFS on 10G network. Recommendations are much appreciated. 

Good Day everyone,we’re operating a remote location with a Windows-Server as a network-Gateway between Clients that have no connectivity to CS and Commserver. (Not the OVA)All Clients (Windows Servers) are installed decoupled with just the Windows Core Agent.Remote Customers clicked a powershell on 50 different Servers that were installed like this: & C:\temp\CVtemp\Setup.exe /silent /installand they registered also via the script:$name = (hostname).tolower()& 'C:\Program Files\Commvault\ContentStore\Base\SIMCallWrapper.exe' -optype 1000 -cshost CSFQDN -clientname $name -Connectioninfo PROXYFQDN:8403 -user 'clientregister' -password 'PASSWORD' -ClientGroup 'REMOTELOCATION_22'Then the Fileagent was pushed automatically seconds after register (never seen this before as well) via commcell console...Out of the blue the whole registration stopped working and I see this in the simmcallwrapper log on the clients behind the gateway:13244 99c   11/27 12:08:15 ### XML Response :<?xml

Hi, as we are getting more Linux VM on our Nutanix AHV Environment, we just now deployed the Commvault FREL for AHV (Version 11.24).The deplyoment and the registration wasn’t to difficult and we got it up and running.But we still can’t browse a Linux VM, everytime we try to access the VM, we get the following error message: “"Browse failed due to error while mounting virtual machine: Failed to retrieve VM information from Index Cache."”We checked the connection between FREL, VSA and MediaAgent and they can communicate without any problemsThe Brwose.log on the MediaAgent is showing this error: 21368 1c74  10/18 11:06:41 ### BrowseRequestHandler::processBrowseRequest() - START - browse request with worker id [5722]21368 1c74  10/18 11:06:41 ### RESTOREIDX browse accessing index 'E:\CV_IndexCache\CV_Index\2\778\1666037071'21368 1c74  10/18 11:06:41 ### RESTORE restore: all components indices required are in the cache21368 1c74  10/18 11:06:41 ### RESTORE open directory [E:\CV_IndexCache\C

Hi all I wanted to get some opinions on the links visible to the general internet user.I’m getting a few customers asking for access to the Expert links. My understanding (correct me if I’m wrong) is that it’s for Commvault Partners and Vendors only?If this is the case, could the Expert link be removed from a general user’s view as it’s an awkward to conversation to have where a customer feels they should have access it? When a partner signs in, they’d see the full documentation suite.What are the thoughts on this?Regards,Mauro

IHAC using NetApp storage as Library mount paths, not supporting Sparse Files.Without Sparse File support, we cannot accurately calculate the usage of mount path data, but this is expected as normal cases.But this MSP customer, they’re still using BET charging to tenant users (I tried to eliminate this for couple of years but not succeeded yet), requires how much data actually occupied.It’s simply not easy and impossible to get accurate data, especially under DDB utilization since Commvault is retaining only the stats for non-aged jobs, so quite difficult to accumulate how much is written/purged as of now.Still we can retrieve rough image of usage from Commvault logs, from DDB Verification job results.After running DDB Verification, we can get reclaimable stats at a log file named DDBMntPathInfo.log on MA server(s) like (this is actual data at customer's site): 9601 2581 10/31 08:06:34 22551699 ====================================================================9601 2581 10/31 08:06:34

Background story:IHAC who upgrade VMware environment (from 6.0 to 6.5), copy VMs from old environment (vCenter/ESX) to new, so need to change Commvault side to change access path to vCenter at client level. Problem here, one VSA client has multiple subclients which contain some VMs as contents, these VMs are not migrated at the same time, so we cannot change vCenter access path until we migrate all VMs to new environment, because of that there's a request to copy subclient information "one-by-one" to new VSA client (how to retain job sequences would be another topic, slightly complicated per Index versions). We can achieve this by creating new subclients on new client one-by-one by specifying all attribures (contents, configurations, etc.), but some of clients have over 100 of subclients each, so requested automated approach, which could be Commvault Workflow.Major problems on Commvault automation to create subclients,We're not officially provide exact parameter to generate a new VSA s

Continued topic from Community Topic #10 VSA subclient information #1As we can copy VSA subclients from one VSA client to another using tricky and slightly dangerous approacy utilizing Clone CLI, unfortunately there's another issue that we cannot clone individual schedules (not schedule policy settings, this would be cloned).To achieve this, we need to modify CSDB again.Basically schedule information is stored in TM_Task and TM_SubTask tables, but other tables started from TM_ also be involved.And another thing is, the format to generate schedule is quite complicated so cannot easily mimic the behavior, so I took an approach to copy all records to new schedule at SQL level.Digging a lot, we can achieve like this:List up all schedules per subclient. Create dummy schedules on this subclient (this can be done by creating simple schedule on CommCell Console and retrieve parameter XML file from "Save As Script"). Replace the schedule "contents" with SQL queries.Workflow images like this:Lis

Hi All.I download the last package - a trial version - for evaluate the Commvault performance.When I did try to install the package, arrive at one point when the installation process request me to insert the ‘sa’ password.I created one Windows server (2019 standard version) ad hoc for this test. After the installation of the Operative System how first product I did install Commvault.On this server don’t exist other additional middleware program.When I arrive at the moment that the installation program request me to insert the “sa” password I did try to insert different options without success.Actually I can’t continue with the installation program.I did try to looking for other possibilities for set the password of SQL Server, without success too.I would like to know how can I make for fix this problem for finish the process installation.THanks in advance.Best RegardsRicardo

Hi Fellas, Has anyone used the key below, is it safe to use? Will it have a negative impact on the server or the application running on it?I'm thinking of using this because while taking a backup on one of our servers, clbackup and cvfwd processes are using high cpu. Compression+dedupe are on media agent.By using this key, I aim to limit the max CPU usage of these processes, will the correct usage be as follows?https://documentation.commvault.com/additionalsetting/details?name=sSDTHeadMaxCPUUsage  Best Regards.

We need to stage our customers databases. On CS on windows we use CSrecovery assistant and it it is easy. Staging A Commserve on Linux database I tried the document:https://documentation.commvault.com/2022e/expert/142005_staging_commserve_database_on_another_commserve_linux_host.htmlThe staging works as described with one exception, admin password was not resetted. That means I cannot open commcell consoleCSrecoveryassistant.log shows “skipping admin password update as per registry hook”I setup a standard commserve installation on Linux with no modification in registryWhat am I doing wrong.Can you help?