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Commvault Q&A

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3,128 Topics
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brucquat

asked in Commvault Q&A

dynatrace support

Hi,One of our customer is using Dynatrace as monitoring tool and he asked if Commvault can be monitored by Dynatrace. I did not find anything in the Commvault documentation. Thanks for feedback. Regards

1 year ago

Eduardo BragaByte

asked in Commvault Q&A

Difference between Incremental Storage Policy and Log Sorage policy

What is the difference between Incremental Storage Policy and Log Sorage Policy? And Which one should I use with PostgreSQL Incremental Backups? We know that Incremental Backups are translated to Transactional Log backups.

1 year ago

MansoorByte

posted in Commvault Q&A

What is the best procedure and practice to backup 25TB Oracle db server in lesser time using commvault?

1 year ago

brucquat

asked in Commvault Q&A

Backup Amazon machine

Hi, in the documentation, we can read “The Virtual Server Agent for Amazon creates crash-consistent backups of all instances that are selected for a subclient.” I would suppose that to have an application consistent backup of an Amazon machine, we need to install the specific Commvault agent(s) on the Amazon machine? Thanks.

1 year ago

zori92Bit

asked in Commvault Q&A

blocked the local admin user of commvault

I am doing an installation of a commvault infrastructure and I have blocked the local admin user of commvault, now I have to wait 24 hours, is there any procedure to be able to unblock it?

1 year ago

Kamil WCommvault Certified Expert

asked in Commvault Q&A

Changin default https: //x.x.x.x/ url redirection

Hello guys, The Customer asked me the following question: “ I ldeployed an additional Command Center server - Webconsole. The server is in the DMZ and I really need to hide any other components than https: //x.x.x.x/webconsole.So, for example, that https: //x.x.x.x/adminconsole should not be available.This server will be an Edge Drive proxy server.I tried to change parameters in Apache files but after restart all settings return to default, i.e. after typing https: //x.x.x.x/, I automatically want to get to the link https: //x.x.x.x/adminconsole.” Is there any way to change the default https: //x.x.x.x/ url redirection from https: //x.x.x.x/adminconsole to https: //x.x.x.x/webconsole? Rgds,Kamil

1 year ago

MaxJamakovicByte

asked in Commvault Q&A

Custom QI Time Alert From Commvault Store

This Custom QI Time Alert is not working for me https://cloud.commvault.com/webconsole/softwarestore/store.do#!/137/681/12839 I change the MMCONFIG_AVG_QI_TIME_LIMIT_CRITICAL_EVENT_PERCENT to trigger alert the alert returns Alert Rule Name : Not Applicable SIDBStoreId : Not Applicable SIDBStoreName : Not Applicable StoragePolicy : Not Applicable CopyName : Not Applicable MediaAgent : Not Applicable DDBPath : Not Applicable QITimeInMilliseconds : Not Applicable Condition Cleared: : Not Applicable <?xml version="1.0" encoding="UTF-8"?><App_SetCustomRuleRequest> <queryDetail doesQuerySupportOutputFilter="1" frequency="86400" isDisabled="0" isOverwriteAssociationAtAlertAllowed="1" isPrimaryKeyPresent="0" isQueryModifyEnabled="1" isSystemCreated="0" queryCriteriaName="Custom QI Time Alert" queryDescription="Custom QI Time A

1 year ago

PatrikCommvault Certified Expert

asked in Commvault Q&A

data aging admin job, How can I see the quantity of space free released after this job completed

In data aging admin job, How can I see the quantity of space free released after this job completed. I can see on SO level in media agent, I would expect to see some information about amount of space released clicking in detail of job but nothing is showed. Is there way to get this type of granular information?

1 year ago

lborekByte

asked in Commvault Q&A

Migration to new hardware using LiveSync?

Working on hardware and OS refresh. My first shot was to attach new machine to LiveSync (already has active-passive configuration present) allow it to sync and make new one active one. Is it possible? Or better follow Commserve hardware migration procedure? Not sure if OS (Windows 2019 vs 2012) and SQL (2012 vs 2016) version mismatch would allow me to do so? First attempt was not successful, as failover instance is not able to communicate with other nodes. Throwing “Failed to get current active node from config file for node” errors. Don’t want to wast time for troubleshooting as it may not te supported at all.

1 year ago

Rashaad

asked in Commvault Q&A

AIX Job results folder full

HI I am backing up an AIX (7.2) sever with an Oracle data base (19C), data base size is ± 20TB. Problem I am having is the job results folder keeps filling up, till now my colleagues have just been extending the volume to make the problem go away, however we are now sitting with jobs result folder that is 50Gb in size.I have arranged root access to the server in question and found that the problem is actually in the CV_CLDB folder where I have a CacheTable.dat file that is currently around 35Gb in size and a CacheTable.idx that is currently around 14Gb in size, so my understanding is that these should shrink when pruning takes place which set for 3 days but it would appear that this is not happening, I have tried changing the pruning frequency to check if it makes a difference but nothing, not sure how to reduce the size of these files at this point, and don't want to keep throughing space at the problem.Commvault version installed is 11.20.36

1 year ago

Fernando SouzaByte

asked in Commvault Q&A

Problems share File system Mount Path

Hello,I have a problem with share Mount Path MS Windows to another. The permission are equals, I have another share with the same permissions.Have someone idea?But this permission dont work, bellow the error:

1 year ago

HarveyMBit

posted in Commvault Q&A

Which option do you go for when installing Commvault software at DR site; Create or join existing CommCell. Or advanced option?

I have installed Commvault Software at Primary Site. And need to do the same at secondary site though for now the two sites are not yet connected.During the install process I get to a point were I’m asked which installation option do I go forCreate a new commcell Join an existing Commcell Advanced SelectionNote: Currently Primary and Secondary sites are not yet linked.

1 year ago

Francesco_Russo

asked in Commvault Q&A

Commvault archival

Hi All,we configured our first archive job, not OnePass but a archive subclient.We saw that the first Full did not create any stubs, but only the subsequent incremental created them.If this normal?How can I obtain two different retentions for a backup and archive jobs of a volume using Onepass ?Many thansk.Franck

1 year ago

DannyByte

asked in Commvault Q&A

missing folders livebrowse RH8 EFI

Hi,When we want to do Guest files and folder restore for a RH8 EFI client, but we do not see much to restore. Can this have something do that the FREL for download is CentOS 7?With BIOS instead of EFI we do not encounter this problem.In other words do we need to create a RH8 Media agent and convert it to a FREL? With an outcome unknown. Or is there is a simple solution? ThanksDanny

1 year ago

LaurentByte

asked in Commvault Q&A

dyncache : what is this and used for ?

Hello, On my windows MAs or CS, I have a Commvault DynCache service, that’s listed in the Processes tab of the Process Manager, but not in the Services tab. When I select to stop all CV services, this one is never stopped.I have tried to look for information regarding this service/executable, to know what it is used for, but can’t find any information in docs, and Google has also none.So where’s the best place -outside of CV support- to have information on CV binaries ? You guessed it : over there, so any details about this would be greatly appreciated.

1 year ago

dondersBit

asked in Commvault Q&A

Problem creating library on Media Agent

Hi all, When creating a disk library on a media agent, I get the folllowing error message: Installation Directory lookup failed for given MediaAgent. Doesn’t matter if I select a local folder or a network location… We are running feature release 11.24… Anyone any idea where to look? Regards,Bart

1 year ago

psbsanthoshkumarBit

asked in Commvault Q&A

SQL AON backup preference changes

SQL AON backup is configured and it is known that the DB backup runs via primary node and log backup runs based on the preference settings. It was running as expected. However, when the failover happens at DB side primary becomes secondary and vice versa. But the SQL Backup Master is still pointing to the same old primary node. How can we make the SQL backup master services to be rolled back to the new primary node.

1 year ago

TinketBit

asked in Commvault Q&A

Activate - Exchange System

GOODDAY FAMILY, PLS WHY IS MY EXCHANGE DATABASE NOt SHOWING AREA WERE TO ENABLE FOR BACKUP FOR THIS REASON AM UNABLE TO ENABLE FOR BACKUP WHILE OTHERS HAVE ENABLE BUTTON AND THEY ARE CURRENTLY RUNNING PLS HELP I GUESS THERE IS ISSUE I ALSO ATTACH PICTURE SHOWING THE ERROR .

1 year ago

CVbackupByte

asked in Commvault Q&A

Trafic between cascading network proxy

We are currently having Commvault setup in Amazon. To our customers we are having a cascading Network proxy. Commvault is setting up a tunnel from the Network proxy in amazon to the network proxy at our customer site.I would like to know what kind of traffic is being used between the two network proxies? (tunnel)Is it save to send this traffic over the internet without VPN? Thanks in advance!

1 year ago

MauroByte

asked in Commvault Q&A

File Archive - PDF recall failure

I’ve configured File Archiving for a customer on a Ntapp NAS device.Everything is working correctly during a recall operation on all files that have been archived, except *.pdf files. When you try recall you get the below error: You’ll click ‘OK’ and then try the recall a second time and it runs successfully and the file opens.Adobe Reader is the default PDF application on the user’s workstation. This is being noted on all user workstations.Any ideas on how to resolve this? Thanks.Mauro

1 year ago

zori92Bit

asked in Commvault Q&A

Excessively slow backups

Hi everyone, When we make a full copy, the performance is very slow and takes many days.I have done a test and I think the performance is not good. Backups work, but we don't know how to find the real performance problem.Agent type: file system

1 year ago

NetanelpBit

asked in Commvault Q&A

Problem backing up sql - Error Please check the log files for this job for more details.

Hey,I’m trying to backup a SQL server instance but I'm getting the following error when trying.Error Code: [19:1109]Description: Please check the log files for this job for more details.Source: XXXXXX, Process: JobManager -Also installed is a FS agent on the machinetobackup-credentials are correct,I’m able to connect from SSMS-I have similar/almost identical machine with the same setup and SQL server.working greatAlso checked the logs for this job and i’m getting the following5360 2124 09/23 08:58:45 181838 Service -> SYS RESUMED <- Automatically resumed5360 1538 09/23 08:58:50 181838 Scheduler Phase [4-Database Backup] (0,0) started on [machinetobackup] in [1] second(s) - SQLBackup.exe BACKUP -j 181838 -a 2:506 -t 1 -d agentmachine.domain*agentmachine*8400 -data -jt 181838:4:4:0:44604 -idxma agentmachine.domain*agentmachine*8400 5360 30dc 09/23 08:58:51 181838 Servant Reg [Control] received. Client [machinetobackup] plattype = 4. Token [181838:4:4:0:44604]5360

1 year ago

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