Self-Hosted Q&A

Hello team, CS is V11/SP20 with latest hotfix pack we’re going to patch CS sql database to update 13 and i found a ticket that references to SP18 without issue. Does this MS patch will cause any gotcha on SP20 or later, and if any customer do this ? Just want to make sure that(apply MS sql update13) nothing come up with later version of CVthanks 

I upgraded my CommServ to 11_20_85 and I read that this would remediate the log4j vulnerability. So I had the IA folks rescan the server and it came back hot and this is the path they sited. E:\ProgramFiles\Commvault\ContentStore\CVCIEngine\CvPreviewHome\webapps\CvContentPreviewGenApp\WEB-INF\lib\log4j-1.2.17.jar - they are advising to upgrade to a version of Apache Log4j

Hello,I’m aware that in Commvault, settings at Client level are more important than those at Client Computer Groups or CommCell level. I know that it was mentioned somewhere in docs, but after spending 2 hours on looking for it I gave up. Can someone give me a hand and point where it is?  regards,Łukasz. 

Hi all! In our environment, we have constant scanning of ports from Qualys and other network security tools.  We are always randomly having ports seemingly blocked, or port exhaustion, or in use from scanning.  We can’t quit put our finger on the whole occasional pipeline error, or other CommVault network error.   We are 95% virtual something like 5,000 Vm.  Would anyone have any suggestions on how we can protect our infrastructure from the scans, and port blocks?  Can I use topology between the 20 hyperscale media agents and commserve to force them onto 8403?  Any suggestions?

Hi,Need guidance on how do we properly reclaim some space from the successful backup jobs? Is there a way to delete manually the backup jobs? if there is, when I deleted the backup jobs do the capacity I free up from the deleted backup job will immediately reflected from the Storage Pool?  

Hi all, This might be a stupid question but customer asks why cvlt requires root/admin privilege on each platform for installation and operation.Anyone who can articulate this briefly in technical perspective?Thanks.

Hi Community ,As a security ask , can we implement Commvault user authentication while installing or uninstalling cv software either locally or through console ?I observe that while installing CV software locally , user authentication is required but while uninstalling there is no authentication requirement. Let me know if this is done for a purpose?  

i need explanation why commvault uses yellow ports ?

Hey all -I was under the impression that if we install a SQL agent on a VM, it does NOT use capacity.  This capacity licensing is ear marked for a main frame backup.  Thoughts?  Do we need to open a ticket?  Thanks!

Hello,I want to centralize the view of all my commserve located at different site.Each commserve is independant with their own libraries, media agent, clients.My infrastrucutre is composed of1 commserve on premise hosted on Head quarter1 commserve DR on AWS 5 sites with their own commvault environnement is it possible and how to achieve that ? does it need additional servers ? The most important thing is to view all the reports at te same console I have seen a post were this option is mentionned :https://documentation.commvault.com/11.24/essential/133198_viewing_service_commcell_information_at_global_level.html  also I have seen :GRC and Universal Command Center Thank y

How can I force a client to use microsoft vss during backup? the backup is trying to use a different one

I have a customer that has asked about the protection of Azure Queue and Table storage, I can’t see anything on documentation about it so I assume it’s not supported as yet. Is there anything I’ve missed? They’ve also asked about classic storage accounts but I’m pretty sure they’re no longer supported.Any guidance on these would be great.

Hello, I will me very grateful for help. When doing dev-test of the virtual machine, it throws me such a message. I am asking for help, where to set email addresses in the workflow "Create Lab" (when I try to find such a wrokflow, I get the error "user have no permission on this entity")Error Code: [19: 857]Description: Failed to send email as no email is valid, please check recipient (s) emailsSource: commserv, Process: WorkflowGreetings, Kinga 

We make daily incremental backups and weekly full backups with the retention period of 4 weeks. We wanted to do a yearly backup with a retention period of 3 years and should not impact the retention of daily incremental / weekly full backups. Please advise the documentation which gives idea for such requirement. Thanks in advance! Regards,Vijay

Hello FriendsHappy new year to all of you…!!!  I want to Download report in comma separated values but by default it downloads it in tab separated values

i got an error “couldn’t create commvault registry “ when trying to add linux client 

Hello Commvault Community,  Today I come with the question of what might be causing the problem with the OneDrive backup job, but only for one user who has a large amount of data. Users with little data are successfully backed up.  This user was separated from a separate Sub-Client and a backup job was forced. It runs long and loops.In the log on the Access Node (CvCloudBkpOneDrive.log) you can see for this backup job: 1) For a long time, for different files with different file extensions 14220 38b0 10/07 15:56:06 222703 OneDriveBackup :: RecordFailedItem (2090) - * Backup failed for (/OneDrive/xyzxyzxyzxyzxyzxyzxyzxyzxyzxyzxyz14220 38b0 10/07 15:56:06 222703 OneDriveBackup :: RecordFailedItem (2091) - * [File download failure.]14220 38b0 10/07 15:56:06 222703 OneDriveBackup :: RecordFailedItem (2090) - * Backup failed for (/OneDrive/xyzxyzxyzxyzxyzxyzxyzxyzxyzxyzxyzxyzxyz

I am running Rman backup for oracle database 19 c but I got the below error:Description: Failed with SBT library error [ORA-19554: error allocating device, device type: SBT_TAPE, device name: ORA-19511: non RMAN, but media manager or vendor specific failure, error text: ]Source: xd1proddbadm01vm01, Process: ClOraAgentdoes anyone help me ?

CVE-2021-34996 and CVE-2021-34993

Hi,Is it possible to use an auto-tiered (SSD to NLSas disks) storage as a disk library?Does Commvault support an auto-tiered disk library? What happens if the backed up data moved from a fast tier to slow tier?

I try to multi-instance install. but service start error. i need a help. 

We are going to increase commvault  license capacity for limited period of time. We have permanent license of total 18 TB capacity out of which 4.5 TB is free. Expected new data backup size is approx. 30 TB.1.Do we need to provide “commcellinfo.xml” file in order to get & apply additional license capacity?2.Will new license application affect ongoing backups?​​​​​​​3.How can we get additional capacity for evaluation period, so that original license remain on the environment? Regards,Adyasha Tripathy

i want to Rman log of RAC backup history. but i try to ‘view rman log’ and i can not check log. log is agaed. I want to know RAC job(rman log histoty) result increase.

I have the same "issue” with the missed SLA alert that was introduced very recently https://documentation.commvault.com/11.25/expert/133789_newsletter_for_new_features_in_feature_release_1123.html#email-alerts-for-client-computers-that-might-miss-or-might-have-missed-sla

Command Console Hyperscale Hardware Report is only displaying a new 3 node HSX cluster.   How do I add existing Hyperscale 1.5 nodes to this report?Thanks