Self-Hosted Q&A

Hi Good day So there was a power outage, and I lost the SAN LUNs I provisioned for both DDB, Index Cache and even the storage repository. They were mapped/zoned to the Media Agent (Server) initially. Unfortunately, the guy on ground provisioned new storage for these DDBs AND Index Cache, changed the drive letters and reassigned the partitions I have brought back the LUNs and the backup files within are still intact. However, the location specified in the media library is offline. I can’t restore anything from this location.Please I need help, because we need to restore a file server

we hv one oracle DB that was restore but asking of archive log we cannot find

The Front End Volumes are as follows:Required how much S3-IA ; Glacier and Deep Archive required for 1 yearPolicy Type Retention Type Front End TB Document Store / File Shares 8 Years 200 VM Backups 30 days

HiHad anyone created a report, that can show retention(date) based on each client level? 

I’m very curious if other companies have adopted Continuous Replication within their VMware environments. We are a rather large RP4VM shop and there are many… challenges. I’ve watched CR mature over time and we’re at the point where we’re ready to start testing at scale. We have roughly 7,000 VM’s which need to be replicated (no point in time recovery, just latest recovery point) and I’m curious how others have configured their environment to support 24x7 replication (absolutely no downtime).

Hi Community.Our Riskassessment Team found some Issues with jQuery on our ContentMailSever/Exchange Online Access Systems. It seems they are using the jQuery Version 1.9.1 and it gets flagged for being EOL.All our installed Clients are on V11.24.25 and also have the Hotfix for the log4j Issue.Is there any timeline for replace the old jQuery Version in V11.24.x or do we need to update to V11.25 or even V11.26?Or is there a supported way, to replace the libs manually?

Hello everyone, Before I open a ticket, I decided to ask here first, :).I’m with a alert configured to send via e-mail to a client when the Job Restore Succeed (Replication), but this client ask me to add more info so he don’t need to open the Command Center to see exactly what exactly was successful.With this, I went in the Command Center > Monitoring > Alerts > Alerts Definitions > the Alert itself. I edited the template and add more informations in it and then I saved the template, but when the client received the alert, he received the e-mail totally deconfigured, with the criterias I inserted, but with no informations:So what I did after this was to restore everything back to the original, and reconfigure the Alert using the Console Java Gui. I saved the template, and inserted more options in t

Thanks Bill for detailed documentation. This helped me during setting up NFS for teradata backup purposes.I see performance for the jobs written on NFS is not same as other jobs using same disk library.NFS jobs are running with average throughput of 100GB/hr while other agent jobs to same disk library is in TB/hr.Ran CVperformance check on disk cache and that is also much better (throughput in TB/hr) Anything to check further. I have logged support case but any advice is appreciated.

Hi all, We’ve recently implemented IMDSv2 to our Commvault AWS deployed infrastructure. Are there plans to support IMDSv2 in future releases of Commvault? From what I can tell right now, we are getting:“Failed to connect to virtual machine host as user “redacted” from access node “redacted”. Please select AWS proxy that has access to AWS instance metadata”Our access node authentication method is: “IAM Role” Just interested to understand is this is a limitation of the SDK being used for making connections over the API, or are we missing some permission set on our end to get this working?

Does anyone know if Hub site ( is part of sharepoint ) is supported by commvault . I can't find anything about it on BOL. I can't find anything in commvault database. When I run sharepoint site disovery I see everything except Hub sites.

what does this mean Failed to extract the simpana mount pathit will complete the backup but fail with about 74 file out of 414 file seen.

had a problem with my Shp setup:1 sql Server hosting the Shp Db → sql backupagent installed1 shp Server where the shp backupclient is installed now i get the error: 19956 1     01/25 08:15:22 ### CVSPPermissionCheck+<>c__DisplayClass21_0 <CheckSharePointSQLServerAccount>b__0 - SQL Server: SPSQL instance: SP2017 User Account: NT Service\SQLAgent$SP2017 does not have full permissions to job results and log files folders 19956 1     01/25 08:15:22 ### CVSPPermissionCheck CheckFolderAccess - Exception System.Security.Principal.IdentityNotMappedException: Some or all identity references could not be translated.   at System.Security.Principal.NTAccount.Translate(IdentityReferenceCollection sourceAccounts, Type targetType, Boolean forceSuccess)   at System.Security.Principal.NTAccount.Translate(Type targetType)   at CVSPCompatibilityCheck.CVSPPermissionCheck.CheckFolderAccess(String username, String path)19

Hello, Everyone.I am currently in an environment where they use CyberArk to change all service accounts passwords at different intervals. They have their sysadmin sa for sql database backup on cyberark and it changes often. The backup administrator does not know when the password changes because it is automated. This often leads to backup failure due validation of credentials. Is there a workflow to update the passwords as they change that?  Or a way commvault can be on on-boarded on cyberark so the passwords updates as they change. Or a different way that the issue can be resolved. Note:Security is paramount to them, they are not looking to change how their passwords are generated. Please, help.

While trying to browse through the “Files and Folders” option from VSA subclient, we get the below error.. “Browse failed due to error while mounting virtual machine. Max disk size exceeded” Virtual machine guest OS is Windows 

Hi all. Has anyone developed a shell script to place a Media Agent into maintenance mode and stop services? I’m trying to cobble something together without hard coding credentials when running qlogin at the beginning of the script.I essentially need to run:./qoperation execscript -sn setMediaAgentProperty -si mediagent -si 8 -si 1commvault stop  

Hello All,I am new to commvault. I am trying to create a customised commvault package to be installed on laptop client.However on step (Select how you want to authenticate with the server). I selected Single sign on.Getting below error:Could not complete SSO.Check the configurations and retry. I am able to login to the Commcell console with SSO by using the same domain user but while creating a package , i am getting the error as described above.Could you please help to get this issue resolved ? Thanks in advance !

In the chargeback report, it’s (should be) possible to define global price & billing tags.But that’s per TB. How to set that per GB? If not possible, will commvault to the correct math from Tb to gb? I mean: If we use 100 for 1TB, will commvault calculate for 600Gb:      (100/1024)*600 =  58.59   or will it use rounding (e.g 0 or 100)   

Good morning!We are trying to set up DynamoDB backups for additional accounts within an organization.  We have the EC2 instances backing up using STS Assume Roles.  Do we need to add the DynamoDB permissions to that assume role?  Do we need permissions added to the top level VSA as well?  Is the best practice to provide access a different way?  Can we even use the assume role?Thanks!

Hi, it’s not clear in the documentation about if it this is supported or not ?I have a customer who has OS = SLES 15 Plaform = ppc64le.We are trying 1-Touch recovery of those servers.I have used the DVD for the Store (1-Touch Linux Live Boot Disc, DVD4_R11B80_SP24.iso), it is bootable inside intel but not inside a PPC64le Platform !We are also receiving this warning since we have enabled 1-Touch Recovery at the sub client level !Error Code: [6:966] Description: System state backup failed : [Failed to populate ReaR conf file. Check sr.log/sr_post_backup.log for details.] Source: sappcal101, Process: sr   

I am running Multiple Commvault Servers and storage agents in Azure, I have created several dashboards to monitor these VM’s but it’s at the VM level rather than the Commvault application level. Has anyone created an Azure Dashboard that monitors Commvault at the application level. I do realize that this can be done from the Commvault Dashboard but it would be useful for support to have a dashboard within azure that can highlight performance issues. 

Hello,I am using NDMP to backup netapp svm.I have opend port 10000 from access node to svmnow I can browse and list the content.When I launch the backup I have this error message.Does this port the only required ? Is there any dynamic ports to open ?Thanks ! Error Code: [39:424]Description: Client [nas_client_cifs] was unable to connect to the tape server [awpw99a00a] on port [49774]. Please check network connectivity.Source: mediaagent01, Process: NasBackup

Hello Just did a new install of SP24 as a test environment, Install successful but the adminconsole does not work.Commvault\ContentStore\Apache\work\Catalina\localhost\adminconsole is emptyComparing to my woking prod environment there should be a lot of files there.I tried the install 2 times, did a repair of the installation as well but nothing helped.Can I just copy the Catalina dir from my working environment??

Hi Team,we have a case, where customer is trying to perform one touch recovery  It seems like the pin doesn't work. We can type in the password and PIN and it lists the clients. Once the desired client is selected it seems like it's trying to use the password again but the PIN has expired so it says wrong password or username.i have checked the  previous cases for the  same issue.and the  resolution provided was one touch recovery does not support 2FAand a reference CMR was created CMR ID 256780

Hi Support,I need to disable multiple clients ( ~100+) in Activity Control and looking for script or command Line to qlogin and run command .ThanksKent 

Hi experts, I got a question about NetApp Snapshot from a customer but I’m not sure.Can you help me on this? Customer plans to perform the Oracle Backup using Intellisnap for NetApp iSCSI LUN.After initial full backup NetApp will take a snapshot based on changed block and then CVLT performs subsequent/incremental backup using the snapshot from NetApp. Can we perform an incremental backup? and changed block/data is only backed up?Customer intends to save the backup image into Object Storage. I was wondering if we can perform an incremental backup using NetApp Snapshot andif we can perform a synthetic backup on Object Storage. (Full + Incremental Image) From what I heard for NBU they can do only a full backup, not incremental backup using snapshot.Thanks