Commvault Q&A, release updates, and best practices
Hi , When you show the ‘ User Logged In ‘ from windows ‘ view’ from the commcell, Many users are always connected from 1min to 12 Days. i see the Name ( msnet\aln8800) the host name ( Ip xxx) Logged in ( 9 Nov 2022) Idle time ( 13Days - and console type ( GUI or ADMIN CONSOLE ) I can’t disconnected the 33 users because the option is in ‘Grey’ colorThanks Dan Disconnecting a User (commvault.com)
Hi All, we are using Access Node and MediaAgent (FREL) 2022E . The docu says: Automatic OS updates: Select this option to enable automatic OS updates.By default, automatic updates are applied daily for security updates. To modify the security level, perform the following steps after the File Recovery Enabler has been deployed: That was the reason why we are using 15 of these proxy in our wxrail enviroment. The Update is failing because the FREL is behind an firewall. I opend an Case 221121-292 to find out what we need but the awnser was….. For internet access, on FREL machine you can open port 80 - HTTP and 443 - HTTPSThan i asked for the urls and the awnser….. Unfortunately, we won't be able to provide the exact URL's. I confirmed this with Tier 2 as well. This needs to be looked into with the help of your network team. You can open those ports, run wireshark during OS updates download to check which requests on which ports are denied. This is not what we want to do :) The ova i
Hi Team, have a next trouble via update 11.28.24-34 > As per the updateInfo.log file on commserve:\ContentStore\Updates\SP28-HotFix-2617\GxHomeDir\jre\lib\modules, error: Access is denied.29272 34532 11/27 12:42:51 ### Retry file operation after 15 seconds29272 34532 11/27 12:43:06 ### Movefile attempt  failed with error code 29272 34532 11/27 12:43:06 ### Failed to copy file C:\Program Files\Commvault\ContentStore\jre\lib\modules to C:\Program Files\Commvault\ContentStore\Updates\SP28-HotFix-2617\GxHomeDir\jre\lib\modules, error: Access is denied.29272 34532 11/27 12:43:06 ### Retry file operation after 15 seconds29272 34532 11/27 12:43:21 ### Movefile attempt  failed with error code 29272 34532 11/27 12:43:21 ### Failed to copy file C:\Program Files\Commvault\ContentStore\jre\lib\modules to C:\Program Files\Commvault\ContentStore\Updates\SP28-HotFix-2617\GxHomeDir\jre\lib\modules, error: Access is denied.29272 34532 11/27 12:
Would you recommend installing the iData agent on the VM template?We need to deploy a Windows file system restore-only agent that is also registered in CommCell for ransomware monitoring (Monitoring Unusual File Activity).We're looking for a simpler solution than having it installed each time we deploy a new server. We already have VSA backups running in the environment, so the restore-on;y agent installation is primarily for File activity anomaly alerting. Thanks in advance for your advise.
I am a bit unclear with Index version 2 since version 11. If we have a new Mediaagent with the latest Commvault agent installed; as I understand it will utilize Index version 2; what happens with the clients which do not support this version. Also, we have a selective policy wherein the server last monthly full is taped out; what about the Index version 2 database backups; As I understand only action logs are backed up as a part of the backup process; what happens to the Index database; so if we were to restore an historical six month old backup with Index version 1; everything will be restored from the backups as it is backed up as a part of the backup job; however what happens if it is Index version 2I do notice that Index database is backed up as a part of “Big-Apps” against the storage policy; however; I cant see the historical jobs going to tape
Hello Experts, Firstly, please accept my apologies for my lengthy post. I need your assistance with a problem we're having while performing granular data recovery of VM data from Azure Library. We have VSA backups with extended retention in an Azure cloud library (hot+Archive tier) that are shared by two Windows media agents. Attempting to recover data from a File Server instance.This file server has multiple virtual drives (vollumes), with three drives (C: E: H: each drive less than 1 TB) on one datastore and two more on another datastore (S: V: - with S: volume of 10 TB and V: volume of 5 TB). This VM/Subclient is backed up with intellisnap, and the backup is then copied to Azure.When attempting to browse through the "Files and Folders" option from the Azure backup, the VSA subclient fails with the error " Browse failed due to error while mounting virtual machine."I have already completed a recall index and Recall Archive storage workflow with success. I thought the pseudomount was
Good Day everyone,we’re operating a remote location with a Windows-Server as a network-Gateway between Clients that have no connectivity to CS and Commserver. (Not the OVA)All Clients (Windows Servers) are installed decoupled with just the Windows Core Agent.Remote Customers clicked a powershell on 50 different Servers that were installed like this: & C:\temp\CVtemp\Setup.exe /silent /installand they registered also via the script:$name = (hostname).tolower()& 'C:\Program Files\Commvault\ContentStore\Base\SIMCallWrapper.exe' -optype 1000 -cshost CSFQDN -clientname $name -Connectioninfo PROXYFQDN:8403 -user 'clientregister' -password 'PASSWORD' -ClientGroup 'REMOTELOCATION_22'Then the Fileagent was pushed automatically seconds after register (never seen this before as well) via commcell console...Out of the blue the whole registration stopped working and I see this in the simmcallwrapper log on the clients behind the gateway:13244 99c 11/27 12:08:15 ### XML Response :<?xml
Hi All, Was documenting about the WORM activation on our cloud storage, from different threads here and using the documentation. Came across different questions, which I hope will get some answer through this topic.1 - On the link that follows, it’s stating that “Note: Once applied, the WORM functionality is irreversible”.Does that mean when we activate the WORM on the storage through the workflow, we cannot change the retention ? We wanted as a first time test the WORM, with the setting of the retention of one storage policy copy on the storage pool as a test with 1 day only. Does that mean that we cannot change the retention of the workflow to something else ? Let's say 15 days. 2 - Same from the link, since our storage pool is using deduplication, it’s stated that the retention on the storage will be set twice of the one on the storage pool, our copies on the storage pool will be set to 15 days, does that mean the data will remain for 30 days on the storage without being deleted, af
I’m running 11:28.24 and don’t initially mind if a suspicious file is identified. However if,after due investigation, I am satisfied that the identified file is okay, is there a way of marking to file ‘good’ so that the same suspicious file is not reported over and over again and thus risking the ‘cry wolf’ scenario? File Activity Anomaly Alert • Description: A suspicious file Monitoring Criteria: (Event Code equals to 7:211|7:212|7:293|7:269|14:325|69:52)
HiIs it possible to auto assign media to specific (spare) Media Group pools base on barcode numbering Even if ‘auto assignment’ is not possible, then when manually discovering media (eg for a single piece of unassigned/free media), can the ‘system’ not auto recognise the destination scratch pool base on barcode ranges(Barcode ranges and patterns have been setup under media management)
Hi Team, Greetings! We are trying to restore the DB from our azure-archive blob, and it is getting failed. i checked the logs and can see below error in it. is it something to do with commvault / azure end. 4064 17b8 11/16 16:05:17 267160 [cvd] ReadFile() - failed to read the remote file - K0P72A_Folder1/CV_MAGNETIC/V_16918/CHUNK_910913/SFILE_CONTAINER_022, error: Message: This operation is not permitted on an archived blob.RequestId:b07cc10c-d01e-0031-1007-fac083000000Time:2022-11-16T22:05:17.4193091Z4064 6d4 11/16 16:05:17 267160 [cvd] ReadFile() - failed to read the remote file - K0P72A_Folder1/CV_MAGNETIC/V_16923/CHUNK_911089/SFILE_CONTAINER_001, error: Message: This operation is not permitted on an archived blob.RequestId:ba057d1e-e01e-00f1-6207-fa38bd000000Time:2022-11-16T22:05:17.5051812Z
Last month VMware released VCD 10.4 which is an exciting release for a lot of VMware Cloud Providers. But this time they also deprecated a lot of older API versions including the API version that is being used by Commvault. We currently run FR26 which uses API version 31 to communicate with VCD so we cannot upgrade to VCD 10.4 and it's also not listed as part of the supported version in the FR28/2022e documentation.I heard rumours support will be added in a FR28 (2022e) maintenance release somewhere in the near future, but I hope someone can be more clear on when we can expect VCD 10.4 to be supported. From the release notes:VMware Cloud Director API versions 31.0 and 32.0 are not supported VMware Cloud Director API versions 33.0, 34.0, 35.0 and 35.2 are deprecated and will be unsupported starting with the next major VMware Cloud Director release.https://docs.vmware.com/en/VMware-Cloud-Director/10.4/rn/vmware-cloud-director-104-release-notes/index.html
Hi All,I have a bit of a challenge on my hands. I’m migrating a customer to the new SharePoint agent, but I cannot seem to find a way to effectively select the needed content. The situation is as follows the customer has 51K sites, but most of them are created by students, and should not be part of the backup. So we only want 1300 in the backup. In the previous agent I could do some magic with regex to make this happen. But I do not see a good solution in the new agent.Both the Mail and OneDrive agent give me the opportunity to work with groups, but the SharePoint agent only has all sites, all group sites and project sites. Or i have to click 1300 sites which is not feasible, I also looked of a json to do this, but ne new agent does not take the json format of the old agent so that does not seem to be a solution as well. Anyone have any idea how I can do this, and possibly automate it so we can update the site content occasionally?
Hi @all, maybe this is a very easy question, but I didn’t found the solution for it.It’s about Windows Clients (File System) and Windows Cluster (File System).In the CommCell console from a cluster perspective, it is very easy to find out, which servers belong to it (right-click on “Properties” → “Advanced” → check tab “Cluster Group Configuration”). But what is the procedere to find out, if a specific client is member of any cluster? Many thanks in advance! BRJan
My company is planning to do a tech refresh on our aging data domain to a newer version. We also highlighted that we’re having backup slowness issues on some of our large Oracle databases & some NDMP backups. Our current configuration is backing up to a VTL located in our data domain & no compression or deduped are enabled from Commvault layer.Dell’s sales team advice us to purchase an additional license for DDBoost for the new Data Domain. This is because DDBoost will be able to perform a very good dedupe & compression rate from the source level before transferring it to our data domain, thus saving the time it took to transfer via network.However I’ve been checking around Commvault’s KB and looks like commvault only works with BoostFS & not DD Boost. I haven’t check with Dell yet regarding this. May I know has anyone implemented DDBoost on your environment for backing up databases/vm & NDMP?
Hi, as we are getting more Linux VM on our Nutanix AHV Environment, we just now deployed the Commvault FREL for AHV (Version 11.24).The deplyoment and the registration wasn’t to difficult and we got it up and running.But we still can’t browse a Linux VM, everytime we try to access the VM, we get the following error message: “"Browse failed due to error while mounting virtual machine: Failed to retrieve VM information from Index Cache."”We checked the connection between FREL, VSA and MediaAgent and they can communicate without any problemsThe Brwose.log on the MediaAgent is showing this error: 21368 1c74 10/18 11:06:41 ### BrowseRequestHandler::processBrowseRequest() - START - browse request with worker id 21368 1c74 10/18 11:06:41 ### RESTOREIDX browse accessing index 'E:\CV_IndexCache\CV_Index\2\778\1666037071'21368 1c74 10/18 11:06:41 ### RESTORE restore: all components indices required are in the cache21368 1c74 10/18 11:06:41 ### RESTORE open directory [E:\CV_IndexCache\C
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