Commvault topics

Hi everyone,Our CommServe is a VMware VM with 32 GB RAM, but lately memory utilization is consistently around 90% as the environment grows. We have multiple VMware, Azure, AWS, OCI, LiveSync and Microsoft 365 environments, although the total number of VMs is not particularly high.SQL Server Maximum Server Memory is already configured at ~16 GB, so SQL is not consuming all available memory.  Would it be necessary to increase the CommServe all the way to 64 GB RAM, or would a lower intermediate value be sufficient to provide additional headroom?Since it is a VMware VM, we can increase RAM independently without necessarily increasing vCPU. CPU utilization is currently not a concern.What would you consider the best approach in this situation?Best regards,Nikos

We are using a self-hosted Commvault environment. Backup history reports show only about one backup cycle (roughly 14 days), even after testing 90- and 365-day retention periods. Older job history is unavailable, which prevents us from producing complete monthly backup reports.We understand that the older “Days to keep the successful backup job histories” setting is no longer available in current versions. We have opened a case with Commvault Support, but have not yet found a clear explanation or supported workaround.Has anyone else experienced this in a recent Commvault release? What is the supported way to retain successful backup job history for reporting after the older control was removed? Please include your Commvault version and any confirmed resolution.

How fresh install for version 11.44 on win and requirement for success process 

Hi everyone,We are currently facing a Commvault backup issue on Nutanix AHV.The initial problem was related to HotAdd / SCSI device detection on the Commvault Access Node. To fix that first issue, we had to add the following additional setting on the Access Node:VirtualServer\bEnableSCSIWLunDeviceCleaner = TrueAfter enabling EnableSCSIWLunDeviceCleaner, the initial HotAdd issue was resolved.The logs now confirm that the disk is correctly attached and opened:Disk [SCSI.0] is attached at [/dev/sdb]Opened [/dev/sdb] successfullyHowever, we are now facing a different issue when Commvault calls the Nutanix Data Protection APIs.The compute-changed-regions call returns:HTTP 401Invalid cookies present in the requestCommvault then reports:JWT Token has likely expired. Trying Discover cluster againDuring the new cluster discovery attempt, Nutanix returns:HTTP 429Failed to perform the operation as rate limit set by the API has been exceededPLAT-10003 - RATE_LIMIT_EXCEEDEDThen compute-changed-regi

Hi,Currently running HyperScale 1.5 which is EoL end of the year. With the current elevated price of hardware am looking into using AGP instead. At the moment the DDB and Index is stored on the HyperScale nodes. What options are there for hosting the DDB/Index when the HyperScale nodes are decommissioned?thanks in advance for any response/advice. 

Hello,one of our clients changes its job results directory by its own in a timespan of 2-3 weeks. We changed it manually to a different path but it always gets back to the software installation path. The client is a windows cluster client, not sure if this has something to do with it. I am also not sure if the new path is a UNC path because I dont have access to the client.  Thanks in advance

Dear Support Team,Kindly be informed that we are currently experiencing a backup error. Some of the servers are not completing the backup process successfully.Could you please investigate this issue and provide your support and advice on how to resolve it?Your prompt assistance would be highly appreciated.Thank you for your support.  

Hi,How to find backup of deleted VM (in VMware) in Command Center? I cannot find it under search or Protection section. The only way is to find the job when this VM was still there but it’s not always that easy.Is there any setting that make decomissioned VMs searchable? As always it was a lot easier to find it in classic Commcell Console - I just find it under vcenter group. Commvault 11.40.

Dear Team,We have configured the Nutanix Prism Element in the Metallic Commvault environment for VM backups.The configuration details are as follows:Nutanix Prism Element: Configured successfully in Commvault Nutanix User: Configured with User Admin, Cluster Admin, and Backup Admin roles Access Node: Configured within the Nutanix cluster for backup operations Connectivity: Validated successfully from the Access Node to the Nutanix Prism Element Ports Tested: TCP 9440, 2704, and 111 are reachable and working successfullyHowever, the VM backup is failing after approximately 20% progress with the following error:Error Code: [91:448]Error: Error opening the disks for virtual machine [abc]From the logs, we also observed the following errors: HTTP 401 - Authentication requiredHTTP 500 - Internal Server ErrorFailed to attach disk ... to proxyError opening the virtual machine disksWe have already validated the basic connectivity and the required ports from the Access Node to the Nutanix Prism

Hi everyone,I have the following environment: Commvault: v11.40.42 Tape drive: HPE Ultrium LTO-6 standalone tape drive I have a specific requirement and would like to know if Commvault supports this.I do not want to manage tape retention, tape order, or manually track which tape contains which backup.Instead, I want to configure a scheduled time (for example, every Sunday at 12:00 AM) so that when a tape is inserted into the standalone tape drive, Commvault will automatically delete/expire/erase all backup data on that tape at the scheduled time.For example: Tape is inserted into the standalone drive. The tape contains backup data from previous backup jobs. At the configured scheduled time, Commvault automatically removes/expires all backup data on that tape. I can then reuse the tape for new backups. Is this possible with Commvault v11.40.42?If it is possible, what would be the recommended configuration or workflow for a standalone tape drive?I'm specifically looking for a sol

Environment: Commvault 11.44 CU16, Kubernetes (Virtual Server) agent. Storage is a CSI driver with a working default VolumeSnapshotClass (snapshot-controller running). What works:Regular streaming backup of a K8s application group succeeds. It creates a native CSI VolumeSnapshot, streams the data to the MediaAgent, then deletes the transient snapshot.What I'm trying to do:Retain the CSI VolumeSnapshot as the backup copy so that RESTORE provisions the PVC directly from the snapshot (volume clone), instead of streaming files into a new empty PVC.Reason: The streaming restore re-applies metadata to the restored PVC and leaves the volume mount-root as root:root 0000, which breaks non-root workloads (e.g. a Postgres/CNPG pod running as a non-root uid crash-loops). Restoring from the snapshot would preserve the original permissions.What I've tried and where it fails:- Enabled IntelliSnap on the K8s subclient. The ONLY snapshot engine offered is "Virtual Server Agent Snap".- Snap backup fails

Hello,I couldnt find an option to give the AD backup agent a user from our credential vault. It only takes a user with manual input. Is this really not an option? ThanksEddi

Hi All,I am observing random backup failures of different DB2 databases.All backups are started from DB2 via Command Line (Native Application Interface)The error is below:Error Code: [82:226]Description: Failed to send data to <MediaAgent>: Unable to set incremental storage policy. Jobs are running for storage policy.Source: <ClientName>, Process: DB2SBT There is no Incremental Storage policy configured to the Primary SP. The DB2 instance is configured to use the same SP for Data Backup , CLI Backup, Log Backup. Is this a case of contention when log backups are included in the db2 backup command issues by the DBA?Would a separate storage policy (backup plan) resolve the behaviour? Thanks.Ignes 

We have a primary copy which uses a deduplicated WORM enabled cloud storage pool as a target.Therefore we have frequent sealing of the DDB so the data can be aged and block references are cleaned up.I just recently discovered a client which for some reason had not started a synthetic full backup for two months despite being assigned to a plan where a synthetic full is configured.Because of that a whole DDB generation is now blocked from aging because of the cycle dependency.Is there an option to fix these kind of situations afterwards?I was thinking about a synthetic full backup which only uses incrementals up to a user defined time so the cycle stays short.As we are currently still on 11.40: I also read that there are improvements in data aging on WORM enabled pools which would enable pruning on job level rather than a whole DDB.Would this change already prevent my current situation in advance?From my understanding the DDB would still stay but only the blocks referenced by this one cl

Our customer is using Metalic. If we open the metalic interface and go to Hyperscale storage we are seeing an error: Is cannot be deleted. See failere below, according Arly there is an script to delete this error message.  Step 1: In an elevated Command Prompt on the CommServe, run: Qscript.exe f ScriptSetStoragePoolStatus.sqle -i 3 after placing the script in the Base directory.Source: Provided action item for HyperScale X storage pool status issue. Where can i find this script?                                                                        

My understanding is that the deduplication database is not used in a restore scenario.  Many years ago, I ran a restore without a DDB or IndexCache.  It had to rebuild the IndexCache as it went, and was terribly slow, but it worked.  I found some posts on here saying the same.Is there any official Commvault documentation that states this explicitly?Thank you!

Hello,We are planning an operating system upgrade for a physical Commvault All-in-One server and would like to hear from anyone who has completed a similar upgrade.Current configuration:Physical Cisco UCS C240 M5 server Windows Server 2016 Standard Commvault 11.40.67 Non-clustered CommServe The same server hosts the CommServe, MediaAgent, Web Server/Command Center and Workflow Engine components Local DDBs and disk-library mount paths are also hosted on this server The customer does not want to split the CommServe and MediaAgent roles or migrate them to new hardwareThe planned target is an in-place upgrade directly from Windows Server 2016 to Windows Server 2025.Microsoft supports the direct upgrade path for a non-clustered server, and Commvault 11.40 supports Windows Server 2025. However, the exact procedure for an All-in-One server is not fully clear, especially because the same machine hosts both the CommServe and MediaAgent roles.I would appreciate feedback on the following:Has anyo

Good Day,We have two Microsoft Office 365 Index Servers configured in a load-balanced setup.The index disk on Index Server A became full, so I ran the Load Balance Index Server workflow. After the workflow completed, the index data was moved/copied from Index Server A to Index Server B.Since then, we have been experiencing issues accessing the Index Server and index-related operations are no longer functioning correctly.Could you please clarify:Why are the Microsoft Office 365 backup indexes not automatically distributed across both Index Servers when load balancing is configured? What is the recommended method to rebuild or recover the indexes after running the Load Balance Index Server workflow? How can we restore normal Index Server operation in this scenario?We are running on SP 11.40.67 Error:  Exchange index stats failed for subclient [4107] with message [Exception of type 'Commvault.InfoRetrieval.SearchServerException' was thrown.] Unknown error, Webserver failed to process Idx

I am currently questioning our AuxCopy to tape performance and want to get some input on how to identify the bottleneck.We have multiple plans which all have two copies to tape. One is synchronous and one is selective.Each of the two is consolidated onto another Global Secondary Copy Policy.The storage target are six LTO9 drives with a mixed LTO8 and LTO9 media inventory.The source for the copy is a NetApp StorageGRID S3 backed storage pool with deduplication connected on a 100G fiber network.We have two Media Agents which are both connected to all LTO drives and the NetApp (same VLAN).Looking at the reported speed of the drives in Commvault I get around 130MB/s all of the time.I could confirm this looking at SFP speeds on the FC switch which also stay around this value with rare peaks to around 200MB/s.What I tested already to look for the bottleneck:- only run one AuxCopy Job- run AuxCopy when no other jobs where running- validate drive > 300MB/s throughput with LTO8 media- differ

Hello Team,We are currently using HP LTO7 and LTO8 media with our Commvault environment.Could you please advise if there is any recommended limit on the number of times these tapes should be reused? Also, are there any Commvault or HP best practices regarding tape media reuse, such as a recommended maximum number of write/overwrite cycles or media retirement criteria?We would appreciate your guidance on the recommended approach to ensure media reliability and avoid any potential data integrity issues.Thank you for your support.

According to the documentation for the disk caching for log backups feature, the CommServe computer does not need to run frequent backup jobs throughout the day. Instead, log files are backed up at the desired frequency using native backup utilities, cached to a mount point on the MediaAgent, and made available for database restores. The Scheduler then runs at the interval defined by the "Use disk cache for log backups and commit every" setting to commit the cached data.I understand that the cache resides on the backup storage associated with the primary copy of the backup plan and that Commvault handles this automatically when caching is enabled.However, the documentation does not specify the directory path where these logs are saved. Could you please clarify where exactly the logs are stored on the MediaAgent during the dump phase? 

I passed the Commvault Cloud Professional Certification today and the badge is not showing up on Credly.

Dear All,  I am trying to build a HyperScale X Lab in our office. I am using sp40_13_hsx_prod_dvd_09152025_061956.iso it is failing on Creating Building Storage Configuration. Please assist.   

Hello guys,we have installed a new Commvault environment for a customer a few months ago. The customer now says he wants encryption enabled for all backups. I found the option “Create new DDB every 30 days” in the deduplication engine settings and was wondering if that can solve our problem.In my understanding, this option will write every backup after 30days as new blocks which also should make them encrypted. So my question is:can I just enable encryption on the DDB engines and check the “Create new DDB every 30days” box and keep everything else running? Will this solve our encryption problem? Thanks in advance

Hi everyone,We are deploying a HyperScale X cluster using three Lenovo ThinkSystem HS350X V3 nodes.I’ve run into a technical infrastructure question and would like to know if anyone here has configured this specific model. The HSX documentation requires the operating system to be installed on a mirrored volume (RAID 1). Our servers are equipped with two M.2 NVMe SSDs for the OS.This Lenovo model's motherboard uses Intel VROC to manage NVMe RAID, but I’ve seen notes indicating that VROC is not supported by HyperScale X.For those who have deployed HyperScale X on similar hardware (without a dedicated hardware RAID controller for the M.2 drives):How did you handle OS mirroring?Did you enable VROC anyway, and did the ISO install without issues?Or did you leave the M.2 drives in Passthrough/JBOD mode and let the Commvault installer handle software mirroring (mdadm) during the boot drive formatting process?Any tips or shared experiences regarding the preparation of this Ready Node would be g