Getting Started

Good Day everyone,we’re operating a remote location with a Windows-Server as a network-Gateway between Clients that have no connectivity to CS and Commserver. (Not the OVA)All Clients (Windows Servers) are installed decoupled with just the Windows Core Agent.Remote Customers clicked a powershell on 50 different Servers that were installed like this: & C:\temp\CVtemp\Setup.exe /silent /installand they registered also via the script:$name = (hostname).tolower()& 'C:\Program Files\Commvault\ContentStore\Base\SIMCallWrapper.exe' -optype 1000 -cshost CSFQDN -clientname $name -Connectioninfo PROXYFQDN:8403 -user 'clientregister' -password 'PASSWORD' -ClientGroup 'REMOTELOCATION_22'Then the Fileagent was pushed automatically seconds after register (never seen this before as well) via commcell console...Out of the blue the whole registration stopped working and I see this in the simmcallwrapper log on th

Hi, as we are getting more Linux VM on our Nutanix AHV Environment, we just now deployed the Commvault FREL for AHV (Version 11.24).The deplyoment and the registration wasn’t to difficult and we got it up and running.But we still can’t browse a Linux VM, everytime we try to access the VM, we get the following error message: “"Browse failed due to error while mounting virtual machine: Failed to retrieve VM information from Index Cache."”We checked the connection between FREL, VSA and MediaAgent and they can communicate without any problemsThe Brwose.log on the MediaAgent is showing this error: 21368 1c74  10/18 11:06:41 ### BrowseRequestHandler::processBrowseRequest() - START - browse request with worker id [5722]21368 1c74  10/18 11:06:41 ### RESTOREIDX browse accessing index 'E:\CV_IndexCache\CV_Index\2\778\1666037071'21368 1c74  10/18 11:06:41 ### RESTORE restore: all components indices required are

Hi all I wanted to get some opinions on the links visible to the general internet user.I’m getting a few customers asking for access to the Expert links. My understanding (correct me if I’m wrong) is that it’s for Commvault Partners and Vendors only?If this is the case, could the Expert link be removed from a general user’s view as it’s an awkward to conversation to have where a customer feels they should have access it? When a partner signs in, they’d see the full documentation suite.What are the thoughts on this?Regards,Mauro

Hi All.I download the last package - a trial version - for evaluate the Commvault performance.When I did try to install the package, arrive at one point when the installation process request me to insert the ‘sa’ password.I created one Windows server (2019 standard version) ad hoc for this test. After the installation of the Operative System how first product I did install Commvault.On this server don’t exist other additional middleware program.When I arrive at the moment that the installation program request me to insert the “sa” password I did try to insert different options without success.Actually I can’t continue with the installation program.I did try to looking for other possibilities for set the password of SQL Server, without success too.I would like to know how can I make for fix this problem for finish the process installation.THanks in advance.Best RegardsRicardo

Hi Allwe run a project to be an Archive Exchange mailbox:have 3 web servers and 3 web consoles per site we need to secure it with an internal certificate server,I follow the below links:https://documentation.commvault.com/11.24/essential/50492_configuring_secured_access_for_web_applications.htmlhttps://documentation.commvault.com/11.26/expert/119525_configuring_secured_access_on_web_service_01.htmlbut when I add the certificate to the web console server only it's open and secure but can't be run on data show it's not started and check redness show all online I can't know what is the issue, I n

When I restart a media, I selecting the Mark MediaAgent Offline for Maintenance so that I do not jump alerts, but even so they keep jumping me as soon as I mark it in maintenance. reason?

I have been working with Commvault on Windows Server 2019 with the Commcell Console and Command Center installed to manage client computers for a few weeks now. I wanted to see if it was also possible to get these same packages on a Windows 10 Desktop to manage clients but on a network with no internet access. I know you can install the packages to deploy on another computer but when I tried a few different times with similar packages I used for the Windows Server 2019 onto the Windows Desktop version I get an incompatibility error and failure during installation.If something like this is possible, what packages would I get just to be able to run backup/ restores, and clone client computer file system drives onto blank drives?Thanks for all the help.  

I installed SQL 2008 agents on a cluster. After installing on both servers, I see the servers on the console but not in the Command Center. And I don't see the instances on the console. Can you help me? Thanks Sorry for my english

Hi Good morning Team,In my environment we do have One Commserve two Media Agents ,the Two Media agents are Physical Window Boxes each media Agent associated 250 Clients machines each media agent having separate Libraries with two dedicated Media Paths which are conneted to Cmode Netapp storage ,now we have got request to move one of the media agent from current location to another location ( Lift and shift ) , so,as per my knowledge while lift and shift the media agent should be in maintenance mode and all the services will be disconnect from Commserve and start the movement , after reached the  media agent to destination location as per the location we need to change the IP as per that location and bring back to the up the machine , then we need to start all the services from commserve and media agents . But still i need more steps to perform this activity as below so if you can help it may well and much appreciate befo

Hi, Is there any way to convert a virtual machine to a physical machine with CommVault?I was thinking about using 1-touch on a virtual machine. Would it let me restore that VM on a physical server? Thanks.Sergio

I can't open command center, what can I do here?

What is the Unix group we need to use to install sybase commvault agent on Sybase server. 

We need to backup S3 buckets residing on Cloudian as platform.According to the ‘Essentials’ documentation the repository can be added in the AdminConsole under Protect > Object storage.But in our Console of v11.28.14 there is no “Object Storage” - are we missing a license?So I switched to the ‘Expert’ documentation, which outlines everything for the Java CommCell Console.I was able to create the pseudo-client for the Cloud Apps and create an instance, pointing to our Cloudian system at https://s3-somethingAs ‘Authentication Type’ I use ‘Access and secret keys’ and prepared beforehand in the Credential Manager a ‘Cloud Account’ with vendor type ‘Cloudian HyperStore’ and filled in Access- and Secret Key.But to my surprise, the Credential drop-down only lists credential of the type “Amazon Web Services(Access&Secret Keys)” - so of what use is the Cloudian-Type?Long story short: despite it seems to be able to read the content of the

Hello Friends, I need your valuable help.I have tried to install commvault on HP-UX of which I have attached an image, could any of you tell me if you have been able to install it? or it is definitely not supported?Thanks for your help.  

I have been using the Commvault Powershell module v1 with great success for a while now.  Today I noticed at least 1 cmdlet is broken since upgrading some Commcells to 11.28.19.  Using Get-CVVirtualMachine, I have tested against multiple Commserves now and all just return VM not found or No VM’s found if you run with no parameters.  Normally this would return details for the specified VM or all VM’s if no parameter is used. I do have 1 Commcell still on 11.16 and the cmdlet still works fine.  This leads me to believe something is broken for this particular cmdlet in the newer versions of Commvault. I was curious if anyone else having this issue?  Or any problems with any other cmdlets from v1? Thanks

We are currently accessing our Java GUI CommCell Console and SQL Server Management Studio, installed directly on the CommServe Server. According to the link found below, CommVault recommends installing these Management Utilities on a Proxy server, as the extract hereafter specifies:“Do not log on to the CommServe or MediaAgent computer directly. Instead, do the following:Use a virtual machine proxy computer that has the JAVA GUI and SQL Management Studio installed.Log on to the CommCell Console, and then access the MediaAgent computer.”https://documentation.commvault.com/commvault/v11_sp20/article?p=7885_1.htm Is this indeed the recommended practice, or are we okay leaving and accessing the CommCell Console directly on the CommServe Server (we are not accessing the Media Agents directly for management

Hi, Does any one know how to handle or fix this, within a hardened linux/rhel mediaagent server with selinux? audit.log:type=AVC msg=audit(1662726564.338:34): avc:  denied  { append } for  pid=2248 comm="Galaxy" name="Galaxy.env" dev="sdb3" ino=45978 scontext=system_u:system_r:init_t:s0 tcontext=unconfined_u:object_r:usr_t:s0 tclass=file permissive=0 Henk

CommVault installation failed when preconfigure workflow engine and i check the log found that error ​​​​​​Could not start the service MSSQL$Commvault

Hi, does anyone has experience with VTL 2.0 feature?https://documentation.commvault.com/2022e/expert/135517_commvault_vtl_20.htmlWe tried to install the RPM but this already failed with this error:error: too many arguments to function ‘blkdev_issue_flush’ I was able to fix this with rebuilding the RPM and software is running now.Now WebUI is running, but I´m not able to add users for login:/commvaultvtl/bin/vtuser -a -u admin -p <password>Invalid user name/commvaultvtl/bin/vtuser -a -u vtladmin -p <password>Failed to add user. Reply from server is : There is no error message or anything else.  Florian

Is it possible to back up In-Place Archiving of 365? I have an organization that uses In-Place Archiving for users and folders are not backed up, is it possible to change this/back up in a certain way? 

Hello,We recently moved Commvault/Commcell to a new server (same domain) because the old one did not have enough place on it for the disks backups.We had it installed on a server named SPGEOFS01We moved it (the technician) on new server called SVGEOCVCSNow, the name on the new client still is SPGEOFS01 I want to add the old Commvault server that still exists and was wiped to host data (SPGEOFS01) But I get conflicts since the name has not changed to SVGEOCVCS everywhere and it tells me that the client already exists.Did our technician do something wrong during the switch ? How can I fix this ? He says it can be days before he finds a solution. Thank you for your help,Felix  

Hello. Volumes were combined on the storage, the size of the two volumes became more than 50 tb. And now, out of 8 volumes, 2 volumes are not running full backups and even increments are not starting. Job starts, but progress stands still. 

I’m Looking to create an aux copy to an AWS S3 bucket from ON Prem hyperscalers.  What are best practices in terms of enabling WORM on the bucket?  Is there anything that needs to be done with the ddb on the hyperscalers in terms of operations/maintenance?  Thanks.

Hi All, I have some question about Commvault on Alicloud.Currently, all my CommServe, media agent and clients are On Prem. As i plan to do restoration for my On Prem backup to Alicloud ECSI have done create Proxy VM at Alicloud ECS.Next, i wish to know what port should be open in order my On Prem data able to restore to Alicloud ECS. And which server need to open those port.    

We had a working Cassandra backup (6 nodes) in a production VPC.  Recently DBA’s added “DR nodes” from a different DC as part of the cluster.  Now the backup is picking up all nodes and failing.  Is there away to restrict what nodes we will be backing up?  Basically nodes from dc1 are porduction and dc2 are DR.  we only want to backup dc1.Thanks for any help you can give.Chuck