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Hi,I understand that recently compliance lock is available for disk whereas originally it was for S3 specifically. While I don’t see the option to enable it via Command Center, in the console tape copy properties have the Compliance Lock box to check. So my question is - enabling this on tape copies is or isn’t supported? thanks

Hi,I need to update the Commvault server to the specified version, but the server is offline.Which packages or software kits do I need to download?Thanks

Hi! Are there any plans to support single-server Exchange clients in Command Center?We are trying to switch from Java GUI to CC with new customers, but there is always something missing… Btw, how do you guys handle situations like this? Switching between consoles can be very confusing, especially for new users.Thanks.

Hi All, there was an option in the cloud.comvmault.com webconsole portal to use the staging feature. The DR Backup was uploaded and than an cs with restored db was created. An link with login credentials was provided. Now over the command center i dont see this option any more. Is it gone ? thanks for help

Hi,We have SP36 commserve and we tried to use the Nutanix Image with 11.36 available for download, but it doesn’t contain the /etc/initfrel_sc script that allows FREL to run. Please check the following image.https://cloud.commvault.com/commandcenter/#/softwareStore/33251The documentation appears to be out of date.https://documentation.commvault.com/2024e/commcell-console/deploying_file_recovery_enabler_for_linux_with_nutanix_acropolis_hypervisor_ahv_cluster.html I need the correct package containing the FREL activation script. Do you have any other image for Nutanix FREL? Regards,Michał

My VMware admin has created new datastores for a restore test but I don’t see them when I attempt a restore. How do I get Commvault to discover new datastores?ThanksKen[Edit] I’m running Commvault 11.36.83. [/Edit]

Hello Commvault Community, We have this situation:There are MS SQL servers that have transaction logs backup during the day. Full backups are made only outside working hours. Sometimes, however, it happens that during the day, for some reason (the logs show that communication with the media agent was interrupted), a broken chain is made and the transaction logs backup is converted to full.Unfortunately, we can't do full house during the day, because it overloads the source servers. What we tried to do:1. Uncheck "convert" in the subclient properties - it did nothing, the backup was still converting.2. Do a "full data management" subclient blackout window for these servers within business hours. The workaround for blackout windows should work in theory, but if the conversion takes place, the job is still process in the JobController as "transcational log" and not full (although in reality it is already full). This is probably why the blackout window does not cover this job.The question

Hi folks, I want to ask, what is your SQL restore throughputs for large DBs.We have a 8.4TB database that takes around 18hrs to restore with average throughput around 478GB/hr.Wondering if this can be improved without introducing IntelliSnap.Network is not a bottleneck. SQL server is hosted on all flash array and the backup target is HSX. Cheers,Marcin

Hi All, short question :) We have nutanix ahv vms with quest os windows 11 and tmp active. We are running cv 11.40.10 when we try to run vsa snaphsot we are getting the error vm not found. Do you know if this constellation is supported ? 

The M365 admin center reports my OneDrive as having 2.8M files consuming 8.1TB of space.But when I go into Commvault I see numbers that are totally different. In Commvault I see either 1) the latest backup had 3.2M active and 0.7M Inactive for a total of 3.9M files or 2) all backups with 6.6M Active and 2.0M inactive for a total of 8.6M files.Likewise, the disk space used is reported as either 1) the latest backup with 3.4TB Active and 1.6TB Inactive for a total of 5.0TB or 2) 9.6TB Active and 4.0TB inactive for a total of 13.6TB.Is there any way to drill down into Commvault to figure out why the numbers – particularly the “latest backup” file counts – are so different from what is reported by Microsoft?

Hi Experts, I have an old setup running in Commvault version 11.16 and I am planning to upgrade to 11.32. Could you please help me to get the details how can I achive without interrupt the services ?

Hi,According to the docs, https://documentation.commvault.com/commvault/v11/article?p=5430.htm , the following needs to be done in order to send alerts to SCOM:==From the CommCell Console ribbon, click the Home tab, and then click Control Panel. Click SCOM. In the SCOM Configuration dialog box, type the fully qualified host name of the SCOM Server. Type the credentials required to connect to the SCOM Server and click Apply. Note: The credentials must be for a user who has administrator rights to the SCOM Server == The problem is: Our scom administrator don’t want to give admin permissions to an external tool which they don’t manage. (neither do I).Is there a way to implement the scom monitoring without that part? (the management pack can be loaded on the scom of course)

Hi Team,I would like to understand how IntelliSnap backups work and the detailed backup workflow, step by step.Could someone please explain this in detail? Your help is much appreciated.Thank you in advance!

If Install the 2 Independent commcell is it possible later to set-up this as a live sync?

Hello,is it possible to obtain a copy of the certifications found at this link Metallic Trust & Compliance – Metallic for internal use to qualify the supplier?Thanks for your support!A

Hi,Since I upgraded the CS to 11.36.83 I wasn’t able to connect with MFA option to web console and JAVA.Before the upgrade it works fine and nothing has been changed with the users and groups.I’m also tried to upgrade to 11.36.87 but still no working, when I’m canceling the MFA option we can login with no problem. Any ideas?Thanks 

We just started the implementation of Commvault in a brand new VMware environment. Now I'm seeing already an increased amount of duplicate client computers in our environment causing some administrative nightmares and management challenges.So I started investigating it and discovered the UUID registration to differ from what I'm used to when comparing it to AWS. It appears the registered UUID in Commvault is actually the so called PersistentID/InstanceUUID and this one can't be tracked back from within the VM itself. The UUID that is shown from the OS corresponds to the VMware BIOS UUID. We installed some client agents first followed by the configuration of the VSA agent. Both are being used actively. Fixing duplicate client names is an annoying tasks, especially in MSP environments and I'm puzzled this hasn't been fixed by Commvault. Because when you would use the combination of Commvault client name + BIOS UUID and the name that can be read by the client including UUID than matching

Hi Vaulters, In order to implement a Vault site which will contain one MediaAgent in it, we wanted to restrict the communication of this MediaAgent to only the CS + MAs in Prod site and make connection only be established through the Vault site. To make things even securised, we wanted to use a dedicated port for the Vault MA unstead of the defaults 8400/8403. Seems this can be achived through One-Way network topology while setting : Vault MA → Prod CS/MAs.But not sure about the customized port to be used, as from OS/Network perspective only the custom port will be allowed between the Vault MA and Prod CS/MAs. Should the custom port be set in the below screenshot during topology creation or set as an additional setting in the Vault MA (nCVDPORT) or both ? How to let CV know that the communication will only be established by the Vault MA and use a defined port ?  This is a bit confusing.Thanks in advance. 

Hi,There is a way to disable the Multi-person authorization forever instead of 24 hours?Thanks

Good day,On the page of https://readiverse.commvault.com/My commvault engineer course appears on the waiting list, I already tried to enter the page:https://partners.commvault.com/But I don't have the permissions, with whom can I see these topics and that my course is released?

We are retiring a VMware DC and the admins are moving the VMs from the original vCenter to a completely different vCenter. I believe they are cloning them but not 100% sure. Anyway, we have been removing the VM from it’s original user defined subclient in vCenter X and adding it to a new subclient in vCenter Y. The VM name and vc.uuid has not changed. I noticed when we do this we now show two defaultBackupSet’s under the clients VMInstance - defaultBackupSet and defaultBackupSet_Vir-NewOne. After 7 days, we start getting alerts that the VM hasn’t been backed up in 7 days under the old VC and subclient. Trying to understand why CV is doing this and if this is fine or should we be moving these differently? And why, if the VM no longer is in the old subclient would CV thinks it should still be getting backed up thru it. Thanks.

Hi,I recently gained access to the Partner Portal and I have now completed the SE training on Readiverse.My next task was going to be to download all the available PowerPoint decks so that I could start building a couple of decks to tell the Commvault story (i.e. intro and deep-dive).Where can I find the decks?I am hoping that there are SE decks that go into great detail on each of the main product features (i.e. Core platform, Threat Scan, ThreatWise, Cleanroom Recovery, Air Gap Protect, Security IQ, Identity Resilience, HyperScale X, ...). Many thanksMark

Hello Commvault Community,  Does Commvault support backup of Proxmox VMs with a GPU card connected as PCI pass-through? There's no information in the Commvault documentation about whether it supports it or not, but the snapshot itself runs fine on the Proxmox side. When we try backup through the Commvault system, there's a problem with taking the snapshot, and the log shows the following information: ===--> FAILED                      Error creating virtual machine snapshot.  VM 103 qmp command 'savevm-start' failed - VM snapshot already started === When backup runs through Commvault, there aren’t manually taken snapshots on the virtual machine.Thanks in advance!Kind Regards,Kamil

i have the problem in Commvault license. I apply the license, put still the evaluation. Please see the  PIC attached. any help Please .

Hi i have licensed comvault for xxTB, but in less than 1 year my licenze are at 90%, it’s possible generate a report showing the month-by-month usage increase of license.