Commvault Cloud Topics

Hello  I have an issue related to DDB as shown below  the q&i time is very high, known that the media agent is serving Oracle and SAP dbs only with daily full backup around 23 oracle rac and 18 sap client.library is from flash storage.DDB Disks is ssd and moved to pure storage [ NVMe disks]  due to insufficient space on local disks any idea how to maintain this ? 

Hello team DDB hosts on Raid5 make up of SSD and observed DDB Q&I reach to 102%Questions:#1 Can we still run the iometer on the RAID...right?#2 CV doc stating ‘Recommend dedicated RAID 1 or RAID 10 group.’ and should we follow this to reconfig raid that use for hosting DDB: https://documentation.commvault.com/2022e/expert/111985_hardware_specifications_for_deduplication_mode_01.html 

We are installing Commvault 11.28.10 and seem to be having an issue with getting the Alerts/Events to send to our syslog server. We followed the instructions in the installation linkhttps://documentation.commvault.com/2022e/essential/114237_configuring_syslog_server.htmlBut it doesn’t seem to work properly, we have validated that we can reach the logging serverfrom the os command line (we are running the commserver on linux)Does anyone have any thoughts on what might be missing to enable the alerts/events tosend to syslog server? We are getting them via email so that part does work. 

Do you have the option to change the compression algorithm for Commvault backups? (BROTLI, ZLIB, or LZMA). Documentation would be a great help. Thanks! 

I am looking for information on how Commvault cleans up its target S3 bucket.  Is there any documentation on how this works?ThanksChuck 

Hello Commvault Community,  I create a new topic because I don’t know if I will get an answer - it has already been resolved.Same topic as here, but for SP20:   There is a logon failure during configuring the Red Hat Virtualization pseudo client.Client proxy connects to olvm manager via http. The latest version of the manager doesn;t support such a connection. You have the opportunity to find out if such a patch is available for SP20 or if we need to write to Commvault support to write such a fix for SP20. Thanks&Regards,Kamil

I am attempting to clean up workflows in my environment, but I want to archive the code in case its necessary at some point in the future.https://documentation.commvault.com/2022e/essential/49428_rest_api_get_workflow.html returns the workflows including all their versions.The workflow definitions can be grabbed using the workflow id, but I don’t see a want to get each version. Am I missing something? It there a way to get a list of the workflow ID for each version of a workflow? thanks.Chris.

Hi, I try to restore a VM out-of-place… The job goes into pending state…Log is full of messages like this…3056  10d0  11/02 09:53:19 1163367 11-# [DM_BASE    ] OpenForAioReadWithRcvry: Cannot open file [L:\Maglib01\RZ1DIR_05.31.2021_06.36\CV_MAGNETIC\V_15686\CHUNK_1346214\SFILE_CONTAINER_001] for reading. SysErr [0], QiErr [0xEC0203E1:{CDataServerFile::Open(4052)} + {DNFS::NfsFile::ConvertToMMError(2691)/MM.993-0xECCC0002:{DNFS::NfsFile::waitWorkCompletion(367)/ErrNo.2.(No such file or directory)-L:/Maglib01/RZ1DIR_05.31.2021_06.36/CV_MAGNETIC:/V_15686/CHUNK_1346214/SFILE_CONTAINER_001 NFSOP Error: NFS: Lookup of /V_15686/CHUNK_1346214/SFILE_CONTAINER_001 failed with NFS3ERR_NOENT(-2)}}]3056  10d0  11/02 09:53:19 1163367 11-# [DM_BASE    ] GetSfileInfo: OpenForAsyncRead failed for Sfile 1, Chunk [1, 15686, 1346214], NativeIO [0], Err [11], File [L:\Maglib01\RZ1DIR_05.31.2021_06.36\CV_MAGNETIC\V_15686\CHUNK_1346214\SFILE_CONTAINER_001]3056  10d

Hi team.I have a question about data verification on sec tape copy: How to exclude a specific tape from the data verification process ? Or how to address problems as below:My setup is simple - primary copy on disk lib and secondary copy to LTO. Both copies are verified.From time to time I see a tape that generates a lot of CRC errors during data verification. The verification process takes a long time blocking tape drive and is either completed or sometimes stuck. After that, dozens of jobs on the tape have the partial verification status. Next scheduled verification process repeated with the same results.What surprises me even if the tape exceeds the threshold of w/r errors and has the condition status of “bad” - it is still subject to verification. Why such verification should not finish for some jobs as failed and that’s it. I have such a nasty tape quite often and then a lot of problems. Manually checking and excluding from verification dozens of jobs

Hello team We’re going to replace the on-premises disk library that use for 2nd copies  with a new immutable container that created in Azure Blob if it’s possible to migrate old data(dash copies) that currently store on the on-premises disk to this new immutable container by creating a new copy that takes the old 2nd copy as source and destination points to this new immu container  for two scenarios :2nd copy with mixed retentions2nd copies have the same retention  #1 If yes, once migration complete, can we run CV workflow to convert it to CV Worm storage lib or we should config the new cv lib to worm before migrate data?#2 More concern about the dash copies with mixed retention and data will not get aged until all jobs meet retention, should group copies with same retention into a dedicated immutable containers first?#3 Once all set (data migrate to this new immu storage and convert to

We are using the File System setup for backups and I am trying to Setup a Live Sync to replicate from a WFS cluster client over to our NetApp NDMP or WFS that we have in stalled on Commvault. I don’t see the NetApp client listed for an option in the Destination list on Live Sync like other clients do. Is there any way to get the NetApp client added to the Destination list? 

Hello,Does anyone know a way to automate the shutdown procedure of an Hyperscale X cluster, maybe with a script?From the documentation there are some commands to perform, and we would need something that can be started without human input, and that can be scheduled in crontab.https://documentation.commvault.com/2022e/expert/132928_stopping_and_starting_hyperscale_x_reference_architecture_cluster.html Another useful thing would be a check command after the reboot to understand if everything was stopped “as expected” and that we are in a “clean” situation. ThanksLucio  

Hi All,I have upgraded the CommServe from 11.24 to 11.28.After the upgrade the windows do not open in Commcell Console - for example: Job Controller, Event Viewer, Alert, Scheduler, Commserve Browser,... Even the Commcell Console window itself does not close when I click the cross button.To check/reproduce it on another computer I ugraded the Commcell Console module on Media Agent server to 11.28 and the behavior is the same as on the CommServe server. Thanks for help,Lubos

Hi all,In Metallic is there a trick to reinstalling an agent on a server where Metallic was inadvertently uninstalled? When I try install locally it installs a second _2 instance, and I cannot Retire that instance because nobody in the Company seems to have permission to do so.And the Approvals page is empty.

Hello folks,We wanted to know if there is a possibility to backup MongoDB without using Intellisnap. or is it mandatory to perform the backup?Thanak you,Regards.  

used Cloud stoarge [Hitachi content platform] for Aux copy  should i check cloud storege?

Hi Commvault People, I am in the process of reworking our legacy filtering and exclusion settings.One thing which would be very beneficial is for the OS Filesystem agent to automatically exclude the database components from Filesystem backup, since we have the application agent already protecting the data. I then noticed this thread from this very forum which alluded to this being implemented in one of many possible service packs:-  However, it had different contributions from differing Commvaulters and was left a little open-ended. So I would like to ask the question again. If you have a SQL ida, and a Filesystem ida, is the Filesystem ida supposed to automatically exclude the database structures from backup?  Can I also throw Oracle into the mix here?

I can’t seem to get Livesync “test failover” to work with 11.28.24.   I got very close this time with the passive node able to restore the databases but failed when executing maintenance recovery tool.   Subsequently, all failover tests just failed on the fact that it couldn’t log in with sqladmin_cv.   I followed the instructions on how to get the databases out from restoring mode.. https://documentation.commvault.com/2022e/essential/105030_getting_database_out_of_restoring_mode.html   It almost seem like when it failed the first attempt, it left the configuration in a bad state which resulted in sqladmin_cv failing to log in on all subsequent tests.  I rebuild this so many times already...Any advice?   I appreciate your help and time.CSRecoveryAssistant.log

Hello, Please, could you help me with the following question:When adding a tape library to a set of non-clustered MediaAgents, I add the whole library to all of them and they decide which drive they are using, so there is never a conflict between mediaagents and drive utilization.When adding disk libraries (SAN FC) to a set of MediaAgents, I add one disk library per MediaAgent because Mediaagents cannot manage the possible conflicts that could happen if they tried to access the same volume at a time (non-clustered MediaAgents). How does it work for NAS and cloud (s3) libraries?For NAS, should I add one share per MediaAgent?  or just one share for all MediaAgents? For S3, should I add one bucket per MediaAgent? or just one bucket for all MediaAgents? Thanks.Sergio

Hello, Team So I am trying to change storage policy for an oracle subclient. The storage policy changes but when the job runs, it goes back to the old storage policy.Kindly advise. This is urgent!!

Hello, I have problems with recovering information from an email, which needs to be transferred to another computer but the computer that has that backup is no longer online but it still has its information, but when I want to send the recovery of the email The option to send it to another team is not displayed, but if I try it with another team it can be sent to another team. In this part I do not know if it is because the equipment is turned off. I appreciate your attention and I will read your comments  

Hi,After a Hardware refresh (SP24 MR 69) from Windows Server 2012 to Windows Server 2019 (including a database upgrade from SQL Server 2014 SP3 to SQL Server 2019), the Content Extractor and Data Analytics services won’t start.As a temporary workaround, I can make them start if I change the ‘Log On As’ from Network Service to Local System, but I would like to recover the default behavior. When I restart the services with this workaround, they get their default values back as I would expect (Network Service as Log On As).I was wondering if any of you had a similar problem and have suggestions on how to troubleshoot this.Thanks!

Hello good morning, I need your help, I have made a backup of a Hyper-V which has a Storage Policie with a main copy to disk and retention of 7 days and auxiliary copy to tape with retention of 20 days this operation identified with the Job Id "30030", for this the virtual machines that are within this hyper-v gets a VM job Id. Therefore what I would like to know is if the copy (StoreOnce or tape) of the VM Job Id 30084 VM I can send it to another different tape to which this with a different retention.I attach images. this is my Job Id 30030  this

Hi guys, I have recevied the following message from the Customer. We are testing DR Backups to Commvault Cloud Services Portal. I did a request using admin account for backup download approval and got message that “Approvals are handled by Commvault.”. After few minutes I received approval from vmathada@commvault.com that request approved, and I was able to download backups.Could you please answer following questions:1) How Commvault decide what to approve and what not? Could you please describe process or maybe you have link to documentation?2) Can we somehow configure this approval mechanism? What are the options?3) Account that I used is simple “Commvault User” account with admin privileges in cloud.commvault.com. How can we protect such accounts? I mean multiple factor authentication for example. I didn’t manage to find such functionality. Can you help me, guys? I cannot find the answers. 

as we know the documentation still states:Verify that the destination client has Microsoft Outlook 64-bit 2010 or 2013 installed.https://documentation.commvault.com/2022e/essential/110995_restoring_messages_to_pst_file_using_exchange_journaling.html (specifically what the current customer is asking about.) this version is going out of support in april 2023.https://learn.microsoft.com/en-us/lifecycle/announcements/office-2013-ends-support-one-year we have several customer look to release the version.but we do not have any answer as to when a newer version will be supported.