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Q&A. Technical expertise. Configuration tips. And more!

7998 Topics
ZachHeise
Byte
ZachHeiseByte
asked in Self-Hosted Q&A
How to resolve "Optimized scan could not process the request for [path]"

A couple of my Linux file agents are showing events telling me that “Optimized Scan could not process the request for [/home/]. Falling back to regular scan for this volume/path. Possible causes: Optimized Scan Service is down, Optimized Scan does not monitor this volume/path, or the database is inconsistent.”This may have begun after updating the commserve, mediaagents, and the Linux agents to 11.25.19 a couple days ago.How can I resolve this? I couldn’t find documentation on this issue. I am not the primary admin for these file servers, I’m just the commvault admin. I examined the FAQ here and I don’t believe that any of these are the issue.

1
S
Vaulter
2 years ago
Juergen
Byte
JuergenByte
asked in Self-Hosted Q&A
MediaAgent recovery after a ransomware attack

Hello,we have ransomware protection enabled on our Media Agents!  But in case of attack we can lost the MediaAgent OS and don’t have access to the Libraries. MediaAgents have local disks for Disk LibrariesWhat kind of backup should I have to recover quick a MA from a different MA, without lost the backup data on the local disks on the impacted MediaAgent?What is the fastest restore, 1 touch non interactive will clean all disks first?We running V11SP24.25, MediaAgents are Dell servers. Thanks Juergen

1
L
Byte
2 years ago
V
Vaulter
VsichermanVaulter
asked in Virtualization and Containers
What does “Unable/failed to quiesce the guest file system during snapshot creation” mean, and how do I resolve it on a VMware backup?

Looking for details, seeing errors during VMware backups specifically during snapshot creation. How can I address this?

6
A
Bit
2 years ago
C
Bit
commvaultBit
asked in Getting Started
Question on Exchange DAG Configuration

Is there a way to configure the DAG client to authenticate to a specific AD server.We have an environment where there is are 2 domains for Exchange literally with the same name.One is production and another is non-production.  I need to configure the DAG but I am getting discovery failed everytime I run a discovery. Which I suspect is trying to authenticate thru the production AD environment.Any suggestions will be helpful..

1
L
Vaulter
2 years ago
R
root
asked in Storage and Deduplication
was anyone be able to test minio as cloudstorage

was anyone be able to test minio s3 as cloudstorage 

8
J
Vaulter
2 years ago
V
Byte
VincentMByte
asked in Share Best Practices
Backing up Nutanix files

Hi looking for some advice on Backing up Nutanix files.Nutanix ver 5.20.230 TB of capacityCommvault hyperscale 3 node cluster10 GB ethernet connectivity.  CIFS And NFS enabled. Documentation states the backups run through Access nodes and at aminimum 1 access node per protocol. Is there any integration with intellisnap for Nutanix files? I did not see this covered in the documentation, but maybe not looking in the right place.        

1
J
Vaulter
2 years ago
N
Bit
Nick734810Bit
asked in Self-Hosted Q&A
Changing Exchange auto discovery

Good Day,I recently found out some of our mailboxes in Exchange 2013 were not being backed up.  I inherited this setup from a previous tech, and I found out that we are using AD Group discovery and that some accounts weren’t being added to the group.I see that there is also an option to configure Database discovery.  What’s the best way to switch to this?  My plan is to create a new association and add in all our databases and run a backup.  Can I then delete the AD group discovery?  Is there an issue having both - I don’t want to duplicate any data being backed up since we have disk space issues.Also, will using Database discovery back up the public folders or do I need to set up something else?  I noticed our public folders are not currently being backed up.Thanks for any assistance.Nick

1
dude
Byte
2 years ago
V
Bit
Vijay-TEBit
asked in Self-Hosted Q&A
I am migrating backup site between the commserve

I am migrating backup site between the commserve, DB version of the CommCell source is 13.0.5850.14 and destination is 13.0.5216.0. can i do the migration

1
G
Vaulter
2 years ago
A
Bit
AndreasBGBit
asked in Self-Hosted Q&A
Shared view with filters

HiIs it possible to share a custom report view, with predefined filters?Each time I create a new view, in the webconsole, the filters is not saved. Thank you. 

2
Aplynx
Vaulter
2 years ago
P
Bit
phriBriBit
asked in Self-Hosted Q&A
Two-Factor Enabled Cannot Login to Java Console

I’ve enabled two-factor auth but cannot login to the traditional Java Commvault Console.  Is there a way to login from here?  I’ve tried to input the PIN as the password but no luck there either.

2
P
Bit
2 years ago
Ken_H
Byte
Ken_HByte
asked in Self-Hosted Q&A
Icon for HyperScale node w/down green arrow and icon greyed out

What does it mean when one node of my HyperScale has a down pointing green arrow and the penguin icon is greyed out?  

7
Ken_H
Byte
2 years ago
A
Bit
AsyrafBit
asked in Storage and Deduplication
Failed to mount media error

We are working on Commvault with Falconstor VTL POC. Our Commserve running on SP20.17. At first we have been provided with emulated HP tape library with LTO4 drives. When we initiate the backup, it failed with below error Then, we also try with emulated HP tape library with LTO7 drives. Then we received almost the same previous error.  We also already update Tape Drive driver on Windows, but still the same. FYI, we are using Windows 2016 with Commvault SP20.17 on the Commserve server which running on VM. Need someone opinion. Please help. Thanks.

4
Onno van den Berg
Commvault Certified Expert
2 years ago
C
Byte
christopheByte
asked in Developer Tools, Integration and Automation
use RESTAPI in a powershell script

Hi All,i need help to create a powershell script using REST API command.i don’t found a lot of documentation for the specific use of REST API in powershell.in the community in have found a sample for POST LOGIN $headers = @{}$headers.add("Accept", "application/json")$headers.add("Content-Type","application/json")$username = "user"$password = "passwordtoencode"$encodePassword = [convert]::ToBase64String([Text.Encoding]::UTF8.GetBytes($password))$body = @{username=$username;password=$encodePassword;}$response = Invoke-RestMethod 'http://hostname/webconsole/api/Login' -Method POST -Headers $headers -Body $($body | ConvertTo-Json )$responseBut somenone have sample for all kind of REST API sample ?Thank in advanceChristophe

2
Onno van den Berg
Commvault Certified Expert
2 years ago
S
Byte
Stefan VollrathByte
asked in Developer Tools, Integration and Automation
Workflow Script API

Documentation for Workflows mentions some Functions for Java to interact with or access other Resources during execution https://documentation.commvault.com/commvault/v11_sp20/article?p=49729.htm.But alone from browsing through the other Pages it gets clear there are way more options like activity.exitCode or workflow.setFailed().Dissecting built in Workflows reveals other treasures like csdb.execute(“sqlquery”).Is there a complete list of all available Functions and how/when to use them? Trial-and-Error and Reverse-Engineering by Customers seems error-prone and inefficient.

19
christopherlecky
Byte
2 years ago
Frank Grimes
Byte
Frank GrimesByte
asked in Self-Hosted Q&A
Kubernetes backup with kubectl

Our PaaS team is interested in running backups with kubectl and I couldn’t give them a straight answer on this. Is this something that could be built or is in the works?

11
MFasulo
Vaulter
2 years ago
S
Byte
shailu89Byte
asked in Self-Hosted Q&A
Commserver timezone picking wrong time

Hello,I noticed a small issue in one of my schedule. My commserver is in Helsinki time zone UTC+0200I created a replication schedule to run everyday 12:00 AM but I noticed job was running at 10:00 AM local time.Below screenshots captured at 11:00 AM local time. It shows next job in 23 hours (i.e. 10 AM local time) When changing time zone explicitly to UTC+0200, it picks correct time So looks like commserver is identifying itself in a different timezone. I validated OS time on commserver and it is correct (UTC+0200). Any ideas?I am concerned that this may mess up backup times.

2
S
Byte
2 years ago
No special characters
Byte
No special charactersByte
asked in Self-Hosted Q&A
Agent with both SQL and File backup. Are SQL files automatically filtered?

A client with both File and SQL backup activated: Will commvault automatically skip SQL data like mdf, ldf in the File backup?Thanks

7
Onno van den Berg
Commvault Certified Expert
2 years ago
C
Bit
Convey2923Bit
asked in Self-Hosted Q&A
Can I point a specific backup job or storage policy to a specific mount path?

Management has provided me with a separate partition for my Database backup jobs. I already have a storage policy dedicate to our DB backups. Is there a way to force a backup job or a storage policy to only save to a specified mount path? I am thinking I can move a mount path to the DB partition and then direct my DB storage policy or DB jobs to copy only to the mount path on the DB partition that has been provided 

6
L
Byte
2 years ago
Z
Bit
zadok001Bit
asked in Self-Hosted Q&A
DDB and Index Cache restore failing

Hi Good day So there was a power outage, and I lost the SAN LUNs I provisioned for both DDB, Index Cache and even the storage repository. They were mapped/zoned to the Media Agent (Server) initially. Unfortunately, the guy on ground provisioned new storage for these DDBs AND Index Cache, changed the drive letters and reassigned the partitions I have brought back the LUNs and the backup files within are still intact. However, the location specified in the media library is offline. I can’t restore anything from this location.Please I need help, because we need to restore a file server

4
L
Byte
2 years ago
ApK
Byte
ApKByte
posted in Virtualization and Containers
Vmware restore speed - what do you get?

Hi all. Open Question! I would like to know what I can expect from a Vmware restore, regards to the speed. At the moment I don’t know if my restore speeds are fast or slow. I’m not talking about reverting from a intellisnap snapshot, but fair and square network traffic. What Vmware restore speeds do you get when restoring a single Vmware server?I get:nbd: around 500Gb/hSAN: around 250Gb/hHotadd: Around 900Gb/h Thanks for helping me to determine if my restores are slow. Regards-Anders   

8
Onno van den Berg
Commvault Certified Expert
2 years ago
ApK
Byte
ApKByte
asked in Virtualization and Containers
Restore speed vmware

Hi All. I am having issues with restore speed when restoring a vmware server. When a restore is done where “vCenter Client”  is set to the vcenter, restore speeds are slow.When a restore is done where “vCenter Client” is set directly to the ESXI host and the vcenter is bypassed, we see a factor 4 in restore speeds. Anyone who can explain this behavior? I thought that the vcenter was only used for control data and not data movement. Regards-Anders

32
Onno van den Berg
Commvault Certified Expert
2 years ago
K
Byte
KEV-IT
asked in HyperScale X Q&A
CommVault HSX restore throughput performance

Hello CV-Community,I have started a Hana DB restore from a HyperScale X Appliance and received an average throughput of ~100GB/hr. The Job was successful and in the events, there were no errors. However, I was wondering if this throughput is normal for an HSX 4-Node System. So I have started another restore test to a different physical destination server and received the same average throughput of ~100GB/hr. All systems are redundantly connected with 10G Network. Also, the Health status of the HSX is good. I looked on the internet but I could not find a documented Benchmark of the HSX.Does anyone know if this performance is "good" or normal for this appliance?For comparison: Backup performance of the same HSX is more then 10x higher and has over 1000GB/hr for the same clients tested for the restore.Regards, Kevin

2
Mike Struening
Vaulter
2 years ago
S
Commvault Certified Expert
SSchmidtCommvault Certified Expert
posted in Share Best Practices
DDB Blocksize

Hey All, I have a question to the following scenario: Windows MA with an NVME Flashcard Actually the flashcard is formatted with 4K blocksize and we are planning to format the disk for 32KB blocksize as written in BOL ( https://documentation.commvault.com/11.24/expert/12411_deduplication_building_block_guide.html )  On the Flashcard we are hosting 3 DDBs. DDB is for backups to an cloudian Backup Device over S3 Protocoll in local Datacenter DDB is for Backups to SAN Attached STorage DDB is for backups into S3 Storage out of the Datacenter I have the following question. Can we use one Windows Partition with 32K Blocksize or should we make 3 partitions with different windows block size ?  The second question is which blocksize we need for the DDBs ? ( Block level Deduplication factor ) for all 3 DBs

1
Mike Struening
Vaulter
2 years ago
A
Byte
AlexzyByte
asked in Self-Hosted Q&A
how can i restore oracle DB without asking of archive log

we hv one oracle DB that was restore but asking of archive log we cannot find

4
G
Vaulter
2 years ago
R
Byte
Rahul18081Byte
asked in Self-Hosted Q&A
S3 storage required to support Backup on AWS

The Front End Volumes are as follows:Required how much S3-IA ; Glacier and Deep Archive required for 1 yearPolicy Type Retention Type Front End TB Document Store / File Shares 8 Years 200 VM Backups 30 days 79

3
Mike Struening
Vaulter
2 years ago

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