Commvault Cloud Topics

to configure Exchange Online backup (O365) we need Access Node and Index server.Why do we require Exchange Online Index Server? What are its Pro and cons?

Hi,We are planning to upgrade  commserve os from windows server STD 2008 R2 to Windows server STD 2012 R2., we need a clarity on belowhow many cores we shall allocate in new server for Windows Os and SQL serverexisting infra allocated with windows 2008 R2 std with SQL 2008 R2 Ent  edition ( Vcpu 12 and RAM 32 GB )please get back to us with recommendation.

I need to create a Monthly LSR for a specific customer but cannot see the options in the LSR config to specify the Client Computer Groups for the customer required.Any help / advise would be greatly appreciated.Thanks

Hey guys,I’ve recently upgraded my Commvault comserve and media agent and now im in the part of updating all the agents.Some of the agents I was able to schedule upgrade through the commcell console but some have the Update Status as ‘Not Applicable’.(image attached) What does that mean?Do I need to go over these machines and manually install the agent?Thanks!

Does the use of combined Tiers in Azure ‘imply / force’ the use of a Media Agent running in Azure(Assume the Data in Azure would be 300TB)

Hi Support Team, I am getting the error to install Agent on Linux machine but on Windows machine, it’s successfully installed.Here is my old thread I am not getting any response on that thread 

Hi,I am using commvault tool first time and i have added my window machine in commcell, now i am going to install agent on that machine but getting the below error, Failed to install Base Package. Failed to access remote registry. I am using window 10 OS there is no AD this system on workgroup network and machine was on azure portal.username is: workgroup\commvault for more information please find the screenshotAlso how i can download agent software from commcell and install manually on window and Linux machine   

I have five subscription in one Azure region, plan to deploy MA & VSA in each subscription, plan to deploy one Commvault server in the region. Any logic to select subscription for Commvault server? for example, the Commvault server should be in the subscription which  request more backup demand, or ping result is less than 200ms, etc.

hi, After restarting the server,Is there a way to prevent commvault service from starting automatically?

Hello,according to : Installing a Windows Custom Package Configured as a Self-Extracting Executable File (commvault.com) It should be possible to use the /play parameter with the selfextracting CustomPackage.exeNote: If you want to use a custom answer file during the installation, add the argument /play install.xml to the above command, where install.xml is the name of the custom answer file in the custom packageThis doesn’t work for me. It is simply ignored and the installation is playing the install.xml included in the package.exe.Any idea, how to update the install.xml contained in the .exe or add some parameters, like the gateway to be used during client registration, from the commandline ?Can you tell me how

Hi Community, I’m facing an issue, and maybe some of you already experienced it. We had a client associated to a storage policy, which was working fine, we added a new MA and created a storage policy with this new MA. After that, we wanted to associate the client to the newly created storage policy in order to use the new MA. After changing the storage policy, we faced an issue with backups, indexing wasn’t working properly, which we fixed by changing the index server of the backupset of the client from the old MA to the new one, and now we are facing an issue where we cannot restore anymore (Below a screenshot).Please note that we restarted all services for all Commserve, old MA, new MA.In the DATA RECOVERY JOBS summary, we have a CommServe Management jobs with the storage policy index as

Hi all,Is there a way to hide some types of restores like “Live Mount and Live Recovery” in Command Center for a user? 

Hi All, an short question.  We have running an oracle instance on windows. The instance is running under user domain\x and the backup is running under domain\y user accounts.  In the reports we get the message:   Full access permissions not found for User [papstar\ora-home] on registry [SOFTWARE\CommVault Systems\Galaxy\Instance001]]. Please address these access rights.ll access permissions not found for User [domain\x] on registry [SOFTWARE\CommVault Systems\Galaxy\Instance001]]. Please address these access rights.  Is it correct that the user which runs the instance needs rights on this path ? 

Hello Commvault Community,  Today I have a problem with Exchange 2010 operations, and more specifically for the Outlook 2013 application.When deleting e-mails from an archived mailbox, an error appears:---"Mailbox [<Mailbox Name>], Skip / Failure Reason [Error: MAPILogonEx failed, reason:> [MAPI_E_LOGON_FAILED (0 × 80040111)] <, Please verify that the profile this product created can log on to its associated mailbox using the Exchange Client Software. If this software is not currently installed, log on to the Exchange Server using this product's Exchange Account.] "---This is probably an outlook on access node problem, I just don't know what. Outlook 2013 × 64 is installed on Exchange 2010.At first I thought that "Disabling MAPI Over HTTP" would solve the problem, but this is Exchange 2010, not 2013. Interestingly, the mechanism for outlook 2010 works, but does not work for outlook 2013. In t

Hi Experts, Our customer has conducted a security check, and there are points related to SQL Server on CommServe.The issue is that the role of the SQL Server DBA account is set to Public.224 public sp_MSalreadyhavegeneration224 public sp_MSwritemergeperfcounter224 public sp_replsetsyncstatus224 public sp_replshowcmds224 public sp_publishdb224 public sp_addqueued_artinfo224 public sp_replcounters...and many more Regarding CommServe security, I looked at the CommServe Hardening.pdf whitepaper document, but could not find anything related to public roles.(Title: CommServe Component Security)Is there any problem if I revoke this public role?Or should these be kept public? Best RegardsKim KK

I am a little unsure about how synthetic consolidation works.If you run only a synthetic backup on a given day and no other backups, will that synthetic backup contain data from the same day?Or does it have to have an incremental backup running just before in order to capture data from the same day?BRSteeler

Hello team,I want to install commvault agent on a linux machine that is connected to another commserve in another domain.I want to install a second agent, this agent should be connected to our commserve.is it possible to do that remotely ?  

hi, i was working with a customer who has long running synthetic fulls.which disrupts the Incremental backup schedule. so we entered as we used to normally do for indexing V2 clients the bjMAllowIncrWithSynthFull add setting.but it does not seem to work, and i am not able to find a reference to the setting in the latest documentation.is this still available?  kind regards, Thos Gieskes.

Please help with upgrading and unifying the SQL version on one of the CS.CV reports problem with SQL versions, on one of the servers we have 15.0xxx on the other 13.0.xxx.We cannot perform a full DR. Do you have different method than > https://documentation.commvault.com/11.24/expert/142604_upgrading_microsoft_sql_server_editions.html I will be very appreciate for help!

Guys,Is there a report or alert to check daily basis if privacy option still remain disable and send to an mail to us ?

Just in the past 3-4 days - we have been getting notices of servers powering off after they receive a vm snap from commvault. Its a pretty broad issue and nothing is really a smoking gun now. The only common trait is ; the same vm’s that were part of a recent migration are ones that are doing this. I was thinking about forcing a storage vmotion to true up any delta or split vmdk’s that could be causing a timeout on the snap. From the commvault side the backup is completing. - but the vm is shutdown. I will look further into properties but wanted to drop this here. 

As ransomware and cybercrime rapidly increase, data security remains top of mind for all of us. To safeguard data, we understand organizations need an effective, well-rounded, and multi-layered approach to implement preventive measures to stay secure.Today, we are excited to introduce our new Metallic Security IQ Dashboard. Included in every Metallic subscription, Security IQ surfaces quick and meaningful insights into your organization’s data backup security posture and threat levels. With Security IQ, you have access to advanced tools and insights to bolster data backup security across your entire Metallic environment. Easily identify risks and vulnerabilities in real-time, limit exposure to cyber threats at scale, and continuously impr

 Hi guys,I need your help.The Customer’s CommServe is running CommServe Failover configuration as follows:CS Active: 10.100.9.200 CS Passive: 192.168.209.200Once I click an icon of any web services in CommCell Console (Web Console, Command Center, SLA, etc.) CVLT takes me to the CS Standby IP address which is 192.168.209.200 Can you tell me guys, how can I change it?Rgds,Kamil 

Has anyone creates a backup report that list full and differential backup? I tried to save the job summary report but it changes after I change it. It looks like the changes are not permanent.

Hello Commvaunt Community,  I need your opinion and support regarding the backup problem for two virtual machines.The client claims that after updating the environment to version 11.25.6, he began to observe a performance problem for one VM and the other cannot be backed up.I went down to the logs and for the task, it contains several VMs (but the problem is with one, the task takes 3 days) I found entries that are looped but I do not know what they can mean. @MediaAgent6 - VixDiskLib.log 34680 6878 11/22 10:57:41 3185939 VDDK_PhoneHome: VddkVacWriteLastMember : Empty field to serialize for key fail_function at line 271.34680 6878 11/22 10:57:42 3185939 VDDK_PhoneHome: Curl perform failed in VddkVacCurlHttpsPost with error code 7 at 1780.34680 6878 11/22 10:57:45 3185939 VDDK_PhoneHome: VddkVacPushData : Failed to post data to VC/PH at line 1719.---@MediaAgent6 - vsbkp.log34680 67b0  11/23 21:03:28 318