Commvault Cloud Topics

Hello Guys,  At the beginning, I would like to say that I wanted to escalate this case to the Commvault suppot, but I do not know if it will not be closed due to the specific behavior of the Commvault system and possible problems with the Oracle database itself. Jobs performed from CommCell Console finish without errors, but errors appear at the Oracle database level. Oracle 11.2.0.4 database on a linux server (Oracle Linux Enterprise 7.9) in the Oracle Grid 18.3 Standalone environment. There were two problems: Restore an Oracle backup to disk (image_001.png)The restore job is running correctly and Commvault saves files to the location specified during the job configuration. The next step is the duplication of the database (contained in the copy on disk) to the target database using the RMAN script, ended with an error (status failed).  oracle@xyz$rman auxiliary /Recovery Manager: R

We are currently implementing SAP HANA Integration backups with Commvault. We have a sub-client each configured for SYSTEMDB and TENANTDB.When backups are triggered via Commvault schedules, the default sub-client for each are used, which then use the correct media agent that have been configured on the sub-client (Righ-click on the sub-client → Properties → Storage Device → Data Paths → Check “Override Data Paths” → Check the required Media Agent).However, we have LOG and CAT backups for HANA triggered by HANA itself and not from Commvault. This causes such backups to not use the default sub-client and are visible as “Logcommand Line” as the sub-client instead of “default”: This causes such jobs to use any media server which is configured for sharing data paths on the Storage policy.How can we force such backup

We had a customer who did not make any changes and all of a sudden their backup size had almost doubled; the backups are configured using Commvault VADP.  We host the VM in a shared VMWARE Cluster for them. I think they added only one addtional VM and the backup size increased in all the VMS The customer was really concerned with this high bill as we bill them on Backup size; I was looking online and found that this could happen due to thick provisioning and disks are not zeroed and running sdelete utility might help. How is this backup size calculated.  I thought if the customer had thin disk provisioning this backup size would be total of what the customer is utilizing however that does not appear to be the case; one of the VM with VM size of 80GB and used size of 40 GB is still showing a backup size of 80GB; so a bit confused; and wondering if we run sdelete would this be resolved or would this reoccur and what caused this issue.  Please see the screen

Is there a calculator (or formula) to estimate the required backup storage capacity for Office 365 Backups (Exchange Online, OneDrive for Business, SharePoint Online & Teams)?For “normal” backups (File, VMs, Databases) there is such a calculator (Link), but I haven’t found anything regarding Office 365.How do others run such capacity calculations for Office 365? RegardsChris

Hey all We are creating a secondary copy and writing to a combined tier library.  When we create this, do we need 1 bucket or 2?  I only created 1 bucket and specified the combined tiers.  Does an additional bucket get created - or a different folder within the bucket created and that gets changed to Glacier?We are planning on using S3-IA/Glacier for the 2nd copy.I guess I just want more specifics on what exactly happens in this process. ThanksMelissa

Good Day,As part of a support ticket I’m working on, we have to upgrade our environment from SP20 to SP24.  I had some issues going directly to SP24, but was able to get there by going to SP22, then SP23, and now we’re at 11.24.7.The issue is that I’ve noticed these Uninstall Software jobs are being automatically created and removing software from our Edge laptop clients.  I’ve looked at the logs for the job but I don’t see a reason for this or what criteria it’s using to select clients.Has anyone else seen this or can help troubleshoot?  I’ve updated the support ticket I have open but the engineer isn’t in the office today and won’t be back until Monday.Thanks for any support.@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@Machine : commserveFile    : JobManager.log@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@11060 35cc  11/26 09:52:59 1595162 Servant    [---- SYSTEM INITIATED AUTOMATIC UNINSTALL

Hi,I will be very appreciate for help.I would like to run automatic virtual machine backups tests. Could I ask for an instruction where this functionality will be configured?Thank you in advance!

hi, Someone knows in which logfile the start of atuomatic schedules is being logged? I mean: we have machines with automatic schedules active (every X minutes, but also based on size),  but the automatic schedule isn’t working anymore [was working before]. I wonder in what logfile that should be logged?

Hi, In Command Center I have created an Office 365 app for SharePoint backup. I left basically everything default and configured 10 Azure Apps and 10 Service Accounts for backup.The backup, although very slowly, runs. Schedule is default (daily 9PM), I created 1 Office Plan and 1 Server Plan However, I notice the backup uses only 1 stream. What can I do to make the SharePoint backup automatically use more streams, or how can I divide the SharePoint sites (5000+) in something that would be similar to the SubClients in the CommCell Console? Again, I have not used the CommCell Console, only Command Center,Thanks!

Hi Community - We have a circa 2PB Cloudlin currently writing to AWS S3.  Our customer is asking if we can migrate this data into Azure. Has anyone out had experience of the best way to accomplish this - I am thinking doing this using AUX copies is going to take rather a long time to copy 2 PB!!

hello, i am trying to livebrowse guest file and folder.The client is a Linuw machine. My media agent is windows and I use a ec2 instances linux machine as a FRELI have this error messageBrowse failed due to error while mounting virtual machine: Failed to attach volume.What log file I have to check please to get more details.Thanks ! 

Hello,I have enabled SSO on commserve. Today when I try to connect, it is stuck at :  Logged in. Initializing UI  I have restarted services.How to force to connect in local mode to troubleshoot ?Thanks !

Hello Team, We are not able to logon Commcell console due to SSO admin locked. We don’t have any accounts to logon.Please advise how to unlock the admin account.Regards,Anand K 

Hi, I am just wondering for 0365 backups, Exchange and Teams etc, is there a point for having them go off to tape if they are seen as forever incrementals? Thanks

Hello.Have anybody information will VMware Cloud Director v10.3 supported at 11.26 FR?

Hi Can anyone also help me with this error, “Description: Unable to connect to client [Media Agent] to execute [VSAAppNotifier]. Please ensure that all iDataAgent software is properly installed. Also check network connectivity and if this product's services are running.” All services are running well on the Media Agent, so I really don’t know what else to do about it.

I need the ability to permanently delete emails from an Exchange backup.  Beyond removing indexes and making it unavailable for recovery, I need for the data to be completely wiped whether by overwriting the emails in question with zeroes or rewriting the backup image so the data in question is no longer present in the backup file.According to the docs - https://documentation.commvault.com/11.23/essential/110998_deleting_mailbox_items_folders_or_messages.html and https://documentation.commvault.com/11.23/essential/104288_deleting_mail_messages_in_exchange_mailbox.htmlIf a message is deleted from mailbox it cannot be recover

Hi,I’m failing to enable Dash Copy. How do you about this.? And also how can you tell if dedub is enabled  on your comcel

I have 5 years of retained data. Is there a report that can breakdown retained data by year?  I’ve tried a job summary and the Data Retention Forecast report but it does not give me the details I’m looking for.

Hi guys ,is there a report/graphic which tells you how many jobs, sub-client or stream running divided by hour?for example from 20 to 23 how many jobs, sub-clinet or stream were running.Thanks       

When backing up VM (on VMWare) with SQL, event log is filled with error:The device, \Device\Harddisk4\ ……. is not ready for access yet. At this moment only IntelliSnap is enabled and under Backup Options, File system and application consistent backup selected. Any suggestions? 

Need to know do the Commvault support RedHat OpenStack backup

I have 2 mailboxes that are consistently failing.  I have run the backup individually on them and they have both failed and the logs are showing the following error.  Failed to process mailbox. Error message [The server cannot service this request right now. Try again later.]]  Any ideas? Thanks

Right now the synthetic full backup on CIFS Share backup with IntelliSnap is not supported. Any way that this can be enabled? 

I just had to have my NVME card replaced and now I need to build a new vg and lvm’s for ddb & indexcache. Is anyone aware of a file under /opt/commvault that may show me how those were created by the install scripts?