Commvault Cloud Topics

Hi Team  While configuring a Cloud Library we would like to have separate IAM roles for different Buckets pointing to different AWS location, how can I achieve this?

Hi,I’d like like some guidance regarding how to troubleshoot HyperScale nodes when they’re freezing/crashing. Is there anything I should be looking out for? Further information or tips would be much appreciated. Kind regards,Jon

Hi Team, We’re discussing this internally within our organisation and wish to gain some clarification how we perform I/O against NFS object storage. Kind regards,Jon

LDAP is a supported function to manage distributed directory information services within Hedvig Storage ClusterSetting up LDAP/AD Server Action: Log into any of the Hedvig Storage Node and select the LDAP/AD Configuration from the far-right corner   You will then be presented with a LDAP/AD configuration screen, depending on whether you choose to use "Use Domain Name" or not, different fields will be populated (Note - SSL can only be used when not using "Use Domain Name") Hedvig RBAC is based on the concepts of: Tenants, which are groups of users: You can set up multiple tenants per cluster. You can set up multiple servers per tenant.

Hi Team, My DDB Backup operations are failing with the following error message: The snapshot of the Dedupe database from the previous attempt of this job is not available and a new one could not be created, as the job cannot continue under this condition, it will fail I can't really find anything in the Commvault logs outside of a few VSS-related errors. What could this mean? RegardsWinston 

I’ve been encountering some hardware issue’s on my DDB disk and was wondering if there is a guide on how to move the location of the DDB?

Just wondering why my Backup Copy fails with 80:125 Snap Job [...], Storage Policy [...] is skipped for backup copy as the backup level of job is non-full but the full job of the cycle is not yet copied to backup copy destination.

Trying to run a Windows File System job and not sure why I’m getting Error Code 17:11 File system scan failed - there is nothing to backup when I have content to back up

Not sure why my restore is failing.  I’m trying to restore data from Exchange Mailbox (Classic) agent to another client but the job fails with the below message: Description: Cannot start restore program on host [DSTCLIENT.domain.com*DSTCLIENT*8400] - a network error occurred or the product's services are not running. Source: MA, Process: fsIndexedRestore  Please help! 

I’m seeing really poor performance for a SQL Server database with a large FILESTREAM. The backup starts out quite fast and then quickly falls back to a much lower throughput. Checking the status tab of the backup operation, I can see that other databases on the same server are backing up quite fast in comparison to the FILESTREAM database. 

Hi CV!I have an Azure SQL Database backup failing with the below errors in the Job Details: Error Code: [30:414] Description: Failed to export Azure database [AzureDbName] to Azure storage. Please look at the SQLiDA log for more details. Source: AzureSQLProxyCilent, Process: SQLiDA  Checking the SQLiDA.log I can see that the database copy operation in the SQL Instance is succeeding, however exporting the BACPAC to the Azure Storage account configured in the agent properties is failing with the below error: The storage account cannot be accessed. Please check the storage account name and key and try again.  SQLiDA.log shows errors trying to access the storage account. 10332 4     10/27 20:00:25 412305 ### CvAzureSQL.AzureSQL.LoggerDebug - Starting to copy from db [AzureDbName] to copied db [cv_copy_1603854025346_AzureDbName] in server [SQLAZUREVM]. 10332 4     10/27 20:01:47 412305 ### CvAzureSQL.AzureSQL.LoggerDebug -

I noticed I am low on spare media and immediately saw that my Aux copy is using way more tapes than I expected.  How do I find out why this is happening? 

One of my colleagues deconfigured a Tape Library and now we can’t find the associated tapes.  Where did they go?  We need to get the barcode numbers and potentially move them to the new library. 

I am trying to determine the best mode for VMware backups.  What does Commvault recommend?

The following procedure allows you to safely update Fujitsu Appliance iRMC Password which won't impact operations such as: RHEV-M Hardware failure alerting Important Note - for the HyperScale Appliance\, Commvault leverages the IPMI protocol to monitor the physical hardware by design\, and reports back to Command Center if there is a fault. IPMI - Intelligent Platform Management Interface is a set of computer interface specifications for an autonomous computer subsystem that provides management and monitoring capabilities independently of the host system's CPU, firmware and operating system. The following procedure are applicable for the following use cases: Updating iRMC Password for security purpose Resetting iRMC Password if it is forgotten or lost IPMITool is installed at the Guest OS level (Redhat OS)Updating iRMC Password

When a Teams chat is started it automatically creates a Exchange group mailbox, an OneDrive account for that same group mailbox and a SharePoint site for that Teams chat. All conversations are put in the Exchange group mailbox and up until October 2020 they could be found under the folder Conversation History\Team Chat. Now here comes the fun part, starting October Microsoft changed something in how they save the chats and they moved the chats to a new folder named ~TeamsMessagesData.During the roll-out of a M365 customer we encountered that the teams chats were not being backupped past September 2020 and as I could not find any issue with the back-up nor any configuration issues we opened a case with Commvault to research the issue. Big was our surprise as in the first reaction from the Commvault engineer I received the answer to my question, namely a hidden additional setting which would enabled the back-up of the new Teams chat folder, being:IncludeTeamsMessagesData

Issue There was a known issue identified with Redhat Gluster where the Capacity is reported incorrectly This is due to an incorrect parameter on the Gluster known as shared-brick-count which will count how many bricks share a file system and how the disk space is divided accordingly (within the Gluster) Methods: Method 1 - if you are on the following Service Pack & Hot Fix Pack SP15 & Hot Fix Pack 35 SP16 & Hot Fix Pack 27 SP17 & Hot Fix Pack 12 Method 2 - prior to the above Service Pack or Hot Fix Pack  IMPORTANT NOTE - this only needs to be done once and will be applied across the Gluster\, no further remediation is required. Method 1

Optimized For concurrent LAN backups is an option in media agent properties that helps to optimize the Operating System resources on Media Agent machine. It's recommended to enable this where there are multiple clients backing up to media agent.While enabling "Optimize for..." option is generally recommended, performance wise and when there are firewall rules in place, we need to consider the type of firewall rules in place. Generally speaking adding CVD port number (8400) as additional data port on the Media agent firewall rules is recommended for performance improvements. Additional ports are not needed on the client side here. System will only use the CVD port (default 8400) on the MA side as additional port so adding other ports on the MA won't help! Please note with CVD port in additional dat

My available free space is running low on the storage library, need to determine why.

I’m running V11 but would like to try out Metallic Cloud storage? What Feature Release do I need to be on?

I have a failed Hyperscale metadisk that needs to be replaced. How would I replace the disk?

I’m trying to run my Virtualization Client backup, and this is the message I see when the job goes pending at 5%. What should I look into, to address this?

I need to list out all Virtual Machines I have the Commvault Software installed. What would be the best approach on this?

Looking for recommendations on configuring the networking for VSA backups on VMware

Looking for ways to improve my Virtual Server Backups, any recommendations?