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Commvault Q&A

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3,463 Topics
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LaurentByte

asked in Commvault Q&A

Generation of reports tend to fail. 11.24.29

Hi and best wishes to you ! This may not be related to it at all, or not, I do not know, but as most of us, we upgraded in late december our versions, and on my side I updated up to v11.24.29. I was at v11.24.23 before the log4j panic Then I went on an end-of-year well awarded vacation. But coming back, I have noticed that now I have a lot of automatically generated reports failing. Common point was they were scheduled to be ran at the same time. So I reviewed them, spanned other the time to avoid the Commserve’s CPU and DB crush. It went a bit better, but still failed.So I dug deeper, and noticed some reports got stuck in the job queue. Looking at the webconsole.log file, here’s what I could find : 1014 ERROR ExportHandler:runAndGetPhantomJSStatus:1004 - Failed to run PhantomJS: java.lang.RuntimeException: phantom: Process Timed out after 45 minutes at commvault.web.reports.ReportsUtil.runProcess(ReportsUtil.java:1185) at commvault.web.reports.ExportHandler.runAndGetPhantomJ

1 year ago

RaginiBit

asked in Commvault Q&A

Please provide reference documentation for these Vulnerabilities CVE-2021-34996 and CVE-2021-34993

CVE-2021-34996 and CVE-2021-34993

1 year ago

AnanthVaulter

asked in Commvault Q&A

Do we need to provide “commcellinfo.xml” file in order to get & apply additional license capacity? Also, Will new license application affect ongoing backups?

We are going to increase commvault license capacity for limited period of time. We have permanent license of total 18 TB capacity out of which 4.5 TB is free. Expected new data backup size is approx. 30 TB.1.Do we need to provide “commcellinfo.xml” file in order to get & apply additional license capacity?2.Will new license application affect ongoing backups?3.How can we get additional capacity for evaluation period, so that original license remain on the environment? Regards,Adyasha Tripathy

1 year ago

AlessandroByte

asked in Commvault Q&A

Upgrade client agent silently

Hi,I am trying to update the agents installed in a client locally with a Maintenance Release package downloaded from CommVault.I can update the agents successfully using the package in an interactive way but it looks like the silent installation option available in previous versions is no more there in version 11:usage: install [-h] [--instance INSTANCE] [-Local] [-autoupdate] [-vm VM] [-rmvInterSectingDiag] [-restartMacFinder]Welcome to Unix update installeroptional arguments: -h, --help show this help message and exit --instance INSTANCE dummy arg -Local dummy arg -autoupdate Auto apply updates -vm VM This argument is specified in case of push/ silent removal of updates, for specifying the Instance being updated -rmvInterSectingDiag This argument is specified in case of push/ silent removal of updates, to remove intersecting diag

1 year ago

Sven RothByte

asked in Commvault Q&A

Scheduled restore of o365 data

Is there a way to schedule an out of place restore (to disk) of a specific o365 teams-folder? For DR-preperation we need a weekly copy of this folder inhouse...In commcell console we have the posibility to save restore jobs as xml-files, and start a restore in task scheduler. But for the o365 jobs i can't find a similar possibility in the webgui.

1 year ago

chris_ahnByte

asked in Commvault Q&A

RAC backup history - Rman log

i want to Rman log of RAC backup history. but i try to ‘view rman log’ and i can not check log. log is agaed. I want to know RAC job(rman log histoty) result increase.

1 year ago

davidedBit

posted in Commvault Q&A

Azure Portal Dashboard for Commvault

I am running Multiple Commvault Servers and storage agents in Azure, I have created several dashboards to monitor these VM’s but it’s at the VM level rather than the Commvault application level. Has anyone created an Azure Dashboard that monitors Commvault at the application level. I do realize that this can be done from the Commvault Dashboard but it would be useful for support to have a dashboard within azure that can highlight performance issues.

1 year ago

AlessandroByte

asked in Commvault Q&A

Determine agent version from client

Hi,I’m checking some way to collect the version of the installed agents in a win/linux client running some command on the client itself.So far I couldn’t find any way to poll that information from the client itself (while it’s extremely easy to do it from commcell console) but I’m sure there must be at least a configuration file/registry key reporting the exact version of every agent installed in a client, but I can’t find out which one. Do you know if that’s possible?Thanks,Alessandro.

1 year ago

Onno van den BergCommvault Certified Expert

posted in Commvault Q&A

Issue with Missed SLA alert

I have the same "issue” with the missed SLA alert that was introduced very recently https://documentation.commvault.com/11.25/expert/133789_newsletter_for_new_features_in_feature_release_1123.html#email-alerts-for-client-computers-that-might-miss-or-might-have-missed-sla

1 year ago

Hongmo KimVaulter

asked in Commvault Q&A

SQL query to get the client, subclient, SP, retention

Hello team, Customer runs a commcell like following. Client - cvltclnt Subclient - cvltclnt_file_backup Storage Policy (Disk) - SamsungDedupe (retention 10days, Full) - SamsungDedupe_Inc (retention 5days, Incremental) Customer is using this option “Incremental Storage Policy” for incremental backup on Storage Policy. And they want to get this configuration info using SQL query.What table/view should customer do a query to get this information? Client Subclient Storage Policy retention days Schedule Backup Level cvltclnt cvltclnt_file_backup SamsungDedupe 10 FS_FULL Full cvltclnt cvltclnt_file_backup SamsungDedupe 5 FS_INC Incremental I’ve tried to find the identifier for “Incremental Storage Policy” option in the table/view on MSSQL but I couldn’t. If I have to join several tables/views to get the value then kindly let me know how to make a query. customer wants to get the values for subclient, storage policy, retention and backup level base

1 year ago

Mini0MoiBit

asked in Commvault Q&A

Need to reboot Hedvig Hyperscale X node.

Hi,Need to reboot a node, what I need to do before rebooting the server, witch command I have to execute before ?Thanks.

1 year ago

VincentMBit

asked in Commvault Q&A

How do I edit the Command Center Hyperscale Hardware report

Command Console Hyperscale Hardware Report is only displaying a new 3 node HSX cluster. How do I add existing Hyperscale 1.5 nodes to this report?Thanks

1 year ago

virgilByte

asked in Commvault Q&A

Commvault Linux Media 11.25

Hi teams, How to access to download Commvault_Linux_Media_11_25.tar ?regards

1 year ago

BartByte

asked in Commvault Q&A

Rule - alert if no backup than X hours

Hi, Currently you can send alerts when there is no backup for more than X days. Great.But is it also possible to have an alert based on X hours? Reason: systems with SLA /RPO of X hours.

1 year ago

NickBit

asked in Commvault Q&A

How to turn off Automatic Discovery of SQL Availability Groups.

Is there a way to turn of Automatic Discovery of SQL Availability Groups. ?

1 year ago

JenniferSBit

asked in Commvault Q&A

Restore spool file using IBM i File System Agent

We are using the IBM i File System Agent to backup our IBM partitions. We want to test restoring a spool file and can’t find CommVault documentation on how to do this. Is anyone using the IBM i File System Agent and/or have information on how to restore a spool file? Thank you,Jennifer

1 year ago

MarcelNBit

asked in Commvault Q&A

Unable to quiesce guest file system during snapshot creation

Hello,Does anyone know how to solve this? All other VM backups are working fine except for 1 VM running on Linux.VMware Backup Completes with Error: "Unable to quiesce guest file system during snapshot creation" thanks in advanceMarcel

2 months ago

ApeSqueezeBit

asked in Commvault Q&A

How to decommission the Media agent and DDB?

Hello,Could someone please provide the proper steps to decommission the Windows media agents and asssociated DDB, and Disk Libraries? We have migrated to hyperscale and the legacy environment needs to shutdown. It is just running DDB backups and Index backups.

1 year ago

gary mcneelyByte

asked in Commvault Q&A

mongo db client removal

We never backed up the client with MongoDB and want to remove it from the client and just leave the File System only.Question, if I remove the MongoDB software, will it prompt me to uninstall the Media Agent, Storage Accelerator and IntelliSnap or do I have to remove them one by one ? Currentmy goal

1 year ago

Glenn NgobeniBit

asked in Commvault Q&A

ArchiveIndex initialization failed

Good day,I have a Windows Server running a domain controller.- Virtual Server backup goes through.- Active Directory backup goes through- Windows File system does a backup up to 99% and fail with ArchiveIndex initialization

1 year ago

Ayman SeyamByte

asked in Commvault Q&A

cannot backup oracle client

i trying to backup oracle client and working fine once after that got error as in attached log to be noted :- all network connections between CS,MA,client are fine - service account and permissions are set as required - i changed cvd port because there are services working on same port but still having error

1 year ago

MattsBit

asked in Commvault Q&A

Backup and restore VSS

Hi Can I backup and restore VSS Writer like this /Matts

1 year ago

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