Solved

Hi Experts,our customer has a SQL Server with many SQL Instances.The documentation mentions that multi instances are not supported.https://documentation.commvault.com/11.26/expert/34617_intellisnap_faq_sql_server_agent.htmlCan someone tell me the reason for thisIs it possible to backup one instance of SQL Server with IntelliSnap and the other instances via streaming backup?Best regards,Andreas

Hi Team!We have an unexpected growth in backup data. The data in the source remains without growing, but in the backup there is a giant growth.Almost all the data is Oracle Database, and we need to get some reports of this growth. How can I get reports of before and after this growth?Thanks in advance!

Hi there,I am trying to add a new cloud storage (S3 compatible), however I am unable to do so. Moreover, I don’t see any asociated log files. I only see this error message:“Failed to verify the device from MediaAgent [xxxxxx] with the error [Failed to check cloud server status, error = [[Cloud] The server failed to do the verification. Error = 44037]]. “ My question is: Which logs should I add to Logging setting? And how to troubleshoot this stuff in general? PS. As workaround I used this - https://documentation.commvault.com/commvault/v11/article?p=51230.htm but it didn’t help. Thanks for any ideas

Hello Team, We are trying to find a way to shutdown the VSA proxies once the backups for our Azure VMs are over. Is there a workflow or feature within Commvault that we can use to achieve that. We dont want to use the Proxy on demand which is deployed from Marketplace. We are trying to see if there is a way to achieve this for the custom proxies that are built using our own approve OS images. ThanksAbdul 

Dear Commvault community,I have a question about the extension of expiration of a VM.Our regular Plan has 30 days retention and we need to keep a VM for 3 addition months lets say.From Storage Policies Im able to find synthetic backup jobs and Im thinking to change Manual Retention End Time. But, Im not sure If this is enough in order to keep this VM image for 3 additional months.Please for your feedback,Nikos

Hello, I'm trying to execute a SQL restore from source X to destination Y using java gui. The plan is:restore the last full with no recovery restore the last differential with no recovery restore one by one the transaction log since last differential with no recovery restore last transaction log with recoveryThe idea is that when I restore the differential it will restore again the full + differential. It can be noticed by looking at the app size that was restored plus in the logs there are 2 restore statements. Why is not restoring only differential? I didn't used any other option except "norecovery” and "unconditional overwrite”. I thought CommVault will know and restore only the differential. Some of my colleagues did it same way for another server and it worked. Do I miss something in here? There are other options I should check?Any insight will be appreciated.

Hi folks,We’re planning on performing a hardware refresh for a CommServe on a Windows Server 2012 box, to a 2019 box AND a software version upgrade from FR 11.24 to 2022E. On the current CommServe, we have a SQL Server 2014 SP3 installed and it’s not compatible both with Windows Server 2019 AND platform release 2022E. We were thinking we could first make a clean install of 2022E on the Windows Server 2019 WITH the SQL Server 2019 database and perform a DR backup restore afterwards.So, the question is: can a DR backup be restored on a different version of the SQL Server database? In our case from SQL Server 2014 SP3 to SQL Server 2019. If not, what would you suggest we do in this situation?Thanks for your time!

we use the Rest API to retrieve various job information. We used "Job?completedJobLookupTime=86400" to show all backup jobs and AuxCopys for the last 7 days. But since we installed the 11.28.14 update, we don't get any auxcopys informations. Also if we don't set the filter "completedJobLookupTime" we get 2500 results but the past auxcopys are not shown either. We have now also installed the 11.28.19 update, but it did not fix the problem.The permissions for the user have not changed.We can reproduce the problem via API Explorer or Postman. The API documentation refers to a "JobFilter Parameter Values" list where auxcopys are still listed. https://documentation.commvault.com/v11/essential/47608_rest_api_get_job.htmlAre auxcopys no longer displayed via the Job Rest API?

Hi Team, We are looking at moving our Commserve up from SP24, to SP26 or above, as there are one or two fixes that are in the later SP’s that would help us. However, we have some very old hardware which runs  Windows Server 2008 which our customer has not been able to replace. They are also Media Agents. Roughly eighteen months ago, we successfully moved the 2K8 Media Agents to SP16, whilst at the same time upgraded the remaining Commserve and Media agents to SP24.Everything has been fine - no issues whatsoever with the older MA’s continuing to run on SP16 and their 2K8 OS.  We are probably fortunate that their is limited usage. Filesystem, VSA and a small amount of SQL. The question I have now, is does anyone have SP26 or later in their environment, as well as older media agent SP’s?   And if you do, have you had any issues?I understand that Commvault stopped supporting 2K8 beyond SP12 for new deployments, and generally speaking prefer all CS and MS SP’s at the same level. But our han

hey I’m new to commvault administration I’m m taking over and have not yet had much formal training on the services yet. My question is this I’ve got a unix server that is not talking to my commvault server i can pin and I know the media agent is running.  It gives me Communication error when executing remote command arguments [-j 930739 -a 2:42 -t 2 -d ] will attempt a restart what is the best way to approach fixing the communication issue here as i’ve not been able to resolve it. with my own endeavors. Thanks

Can someone provide an example of invoking “qoperation execute” via a POST QCOMMAND call to the REST API? I’m trying to build the XML for the “qoperation execute” as a PowerShell variable (in a loop, updating backed on what we’re looping on), but since I’ve never done anything like this, I can’t tell why I’m getting an “internal error” response, apart from, “clearly I don’t know what I’m doing.” If I can see a successful example, I can see how different my attempt looks and hopefully adjust accordingly. Thanks,NickSince someone is likely to ask: $napTime = "<?xml version=`"1.0`" encoding=`"UTF-8`"?><App_SetMediaAgentPropertiesReq> <mediaAgentInfo><mediaAgent mediaAgentName=`"$thisma`"/> <mediaAgentProps markMAOfflineForMaintenance=`"1`" enableMAAfterDelay=`"60`"/></mediaAgentInfo></App_SetMediaAgentPropertiesReq>"            $takeNap = "$origin/Qcommand/qoperation%20execute -req $naptime"            $a5 = Invoke-RestMethod -Uri $takeNap -Method

As we are trying to intergrate azure stack with commvault. We get following error. We followed following documents.Setting Up an Application and Tenant for Azure Stack Hubhttps://documentation.commvault.com/11.24/expert/86494_setting_up_application_and_tenant_for_azure_stack_hub.html Creating a Microsoft Azure Stack Clienthttps://documentation.commvault.com/11.24/expert/86495_creating_microsoft_azure_stack_client.html Azure admin is not sure about the resource manager URL. We add the URL for the azure stack portal.Really appreciate if you could help us out to figure out this issue.. 

I have seen on three different occasions where domain users are being removed from the master group after cycling services on the CS. This has happened on 11.16, 11.24, and 11.28 in different environments. Sometimes the users stay in the master group and other times it seems like the permissions wipe after a few minutes and they are out again. I checked the forums for this and didn’t see anything specifically mentioned about it. Before I opened a support ticket about it, I wanted to see what everyone here had to say about it. Thanks!!

HiAnyone can help me with this error.I’m running Commvault version 11 SP16 HPK128.Issue start to happen on around 1 week ago.When i go to the job ID 784403 it was completed succesfull,but from log it was show an error  Jod 784403 Log 11656 3fac  10/12 18:11:26 784403 Begin playback of job [784403] Db [2CC3938B-EC54-4616-A632-B70FA1BE34D9]11656 2f58  10/12 18:11:26 ###### Request [D8A0853C-B97D-4E00-A9E3-85580E2AC629_IDX_BACKUP784393] got status [IDX_DB_SUCCESS] for db [D8A0853C-B97D-4E00-A9E3-85580E2AC629] during consistency check.11656 1554  10/12 18:11:26 784403 Adding missing directory entry for node [190759]11656 1554  10/12 18:11:26 784403 node 190759 is not the right one for this directory path [\xxxxxx], found correct node Id 41517911656 1554  10/12 18:11:26 784403 Error in playing log [D:\IndexCache\CvIdxLogs\2\8C3B0EA5-2A6A-4F6E-81BF-87D73A8A115C\J784403\8C3B0EA5-2A6A-4F6E-81BF-87D73A8A115C\8cc67a6e29b0f35465d17882ca739b24\default\4145878e9c51f42003dc12e22ab80bcd\00000001.al]:

 Hi,I want to work with VMUtilities in Workflows.Therefore, I created a simple workflow to extract the vmGUID using RestAPI.  The the first step created 2 Variables, on with the name of the VM  and the other for my vShpere-Client:  As the first activity I use HttpClient to get the client details including the vmGUID  1. Solution:In the next step I’m using the activity «PowerOn», insert the two variable and try to extract the vmGUID from previous output: To extract the vmGUID, I used the example I found in documentation and changed it to suite my needs.https://documentation.commvault.com/v11/essential/132060_specifying_script_to_retrieve_input_value_for_workflow_activity.html    I get the following errors:org.jdom2.input.JDOMParseException: Error on line 2: Element type "vm" must be followed by either attribute specifications, ">" or "/>".VMOperationsHandler     : [PowerOn (PowerOn_1)] ERROR: failed to encode xml 2. Solution: Then I thought I could put these lines into the “OnStar

Hi,Is there a way to create a full list of the mailboxes that have been backed up including deleted mailboxes?I can search for a deleted mailbox and can find it in the mailboxes but the default list shows only mailboxes with a status of Active.Thanks,Muhammad

Oracle Archive log backup question for the experts.. Is there a difference between enabling the Delete Archive log option in the subclient versus  enabling it in the schedule policy? Do I need to enable both or if I am using a schedule policy I can enable it there and it will also do the job. Thanks for any advice provided

Hey all, after update from 11.26.38 to 11.28.25 no oracle backups runs.  I had already opend an P2 Case for the support.  Now i got the info thats the second enviroment where we see this problem.  How can i remove the update on an linux client ? On windows server there is an remove updates.exe but for linux ?  What is the best way. I dont think that the support is fixing the problem during the next 24 hours and we need to bring the archivelogs to the backup system. 

https://documentation.commvault.com/v11/essential/104420_user_account_configuration_for_sql_server_solution.html From this link local admin role is required for SQL backup. is there a reason for this?The reason I asked is because administrator can do a lot of things and it seems a bit overkill for SQL backup only. Kind regards,Boyi Ou

Hello,I have problem with push install iData agent to windows client.. I get error„Description: Failed to install File System Core Package, the credentials entered may not have permission to use WMI on remote machine. Please check WMI configuration and user credentials.”I enabled this on clientReview Considerations for Client ComputersFor installations on Windows computers, you must configure the following settings: The Remote Registry service must be enabled and configured to automatically start during the computer startup. The Administrative Share must be enabled on the client. For installations on UNIX computers that reside in a PowerBroker™ environment, you must configure the settings described in Configuring PowerBroker Environments for Installations Using the CommCell Console. For installations on EDC Discovered clients or virtual machines, you must configure the CommCell Browser to display these type of clients by completing the following steps: From the CommCell Console ribbo

We’ve a couple of windows sql clusters (2012/2019) and noticed that failover time increases from a few seconds (max 10-15) to at least a minute once the commvault cluster agent is added to the cluster.I’ve opened a case on this but would like to hear if anyone else out here has experienced this… best regardsMirco

Hi all,  I was wondering, if there is a easy way, to move a batch of subclients, from storage policy 1 to 3 or 4. My problem is following. We have like 3000+ VM/subclients. The Storage policy 1 seems to have received most subclients like 900+, when added to back-up.The Storage policy 3 and 4, seems to have received least of subclients 150-300, when added to back-up. The problem, is related to a script rules, thats adds subclient to back-up. The script looks at last number of the subclienthostname and adds by that number to one of the Storage Policies. It seems numbers 1-2-3 at the end of each subclient, are mostly given to a new VM. And automaticly added to storagen policy 1.The higher numbers are given least to the VM as a hostname. And by that, the storage policy 3-4 are almost empty.Because of this, my first storage policy is full of subclients and my last storage policy has the least.  Some will understand the problem. But this is what we see. When we run a full back-up, the storag

I can't open command center, what can I do here?

Hello, we would like to reconstruct our environment. In addition to the current environment, we plan to build it with new VM's (CommServe, WebServer (Commandcenter) in parallel. Since we currently have only one license in the current environment, the question would be whether we can simply transfer this to the new VM and with the help of a DR backup also all previously made settings ?We need to replace the VM because the operating system is too old.Kind RegardsThomas

Hi, The new Ubuntu 22.04 installations no longer allow older algorithms (also forcing a Putty update) for sshd. When I attempt to push a Commvault installation on the client the auth.log of the client reports this:Oct 19 16:25:19 clientname sshd[1325]: Unable to negotiate with ip-of-comcell port 49045: no matching host key type found. Their offer: ssh-ed25519,ecdsa-sha2-nistp256,ecdsa-sha2-nistp384,ecdsa-sha2-nistp521,ssh-rsa,ssh-dss [preauth] We are running 11.28.24 so very up-to-date, is there an update coming or can I update those components myself ? Thanks, Remco Gerards