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Hi,Does anyone know what sense codes CVLT interprets to start a drive cleaning job?We suspect that CVLT is starting tape drive cleanup jobs under unexpected and undesired conditions.The option “Set drive as needs on CRC errors” is not checked. In two days we got one new cleaning universal tape that expired. There's another one on the way. A new cleaning tape has 50 cycles. We have a Qualstar model RLS-87120 LTO6 with 5 drives.  There is no automatic/schedule cleaning at the Library side. There is drive cleaning schedule on CVLT. We would greatly appreciate it if someone could contact the developers and find out this information.  The Tape Library supports a specific sense code to inform a system that its drives needs cleaning. 

Hi Community ,Is there any SAP HANA expert here ? We are facing below serious issues with HANA Production backup --Issues –When one of the mount path in library reaches its reserve space during HANA backup job , Instead of HANA backup routing to another mount path of the same library which has sufficient free space,  backup jobs goes to hang status . We have to finally kill backup job from Commvault as it never comes out of hang status or fail on its own , after killing the HANA backup job it creates hang session on DB which doesn’t get cleared on its own and requires a DB restart which becomes an outage for mission critical production database .SAP has clearly stated that this is not a bug with existing HANA version.Let me know if anyone has experienced same issue or aware about this issue with HANA Backups ?

I have had issues with installing Commvault software package 11:25:19 to any server in Azure.  The network team has ensured me that there is no port restrictions.  We did a test using Wireshark during the install from Commserve to the agent.  It drops the software on it just fine, however the we noticed ACK packets dropping off.  The main issue is the agent does not register with the Commserve.  This has caused me no end of pain.  My account has full rights on both servers, ports 135, 139, 445 and 8400 are open.  My account has full rights on the registry including HLM and and all sub folders.  The WMI has the correct security settings on CIMV2 also.  Here is a extract of the log that we are seeing.“8988  1     03/25 14:17:55 ### ### ### - Showing dialog : RunFirewallDaemonViewModel .......8988  6     03/25 14:17:55 ### ### ### - Skipping auto detection of HTTP proxy for interactive installation.8988  6     03/25 14:17:55 ### ### ### - Initializing firewall daemon: szSourcePath=C:\Prog

Hi, I can see activity on those files on one of my Media Agent servers without a correspondent job on the Commcell console.    Can someone explain to me how to “read” the lines above?

Hello team,V11/SP24One of mssql servers hit by ransomware and got rebuiltWe installed agent and enabled sql plugin on the new box, and when browse backup data via sql plugin(right click on database→ data protection tasks→ restore→ browse backup data | it kicks off sso and connect from there) and seeing the old backup data for the decomm’d server only and  for some reason, it keeps retrieving data/ job history from the old server that already decomm’d  tried:restarted cv servicesdisabled/re-enabled sql plugin old server still appears in the commcell, and licenses have been released and client name/hostname changed to XXX_old How to get sql plug-in to connect to the new server ?  ***old client id = 897new client id = 1015not sure why old client still appear in the log***CvSQLAddIn.log cut***32324 11    02/03 09:07:16 ### ### updateCvProfile - Updating the profile for the current node [Server[@Name='AZXXXXSQL01']/Database[@Name='Datamart']].32324 11    02/03 09:07:16 ### ### CvSQLAddInUti

We just started using Metallic to backup SharePoint online.  We tested 17 sites.  The jobs are complete, but a lot of data is missing.  Did anyone else experience this?

Hi Community,When we install the Commvault agent on any Linux or Windows Client.What permissions or roles does it need on the host in order for backups to work? Regards, Mohit

HiV11 FR24I have to setup a new plan for Office 365, as we setup a plan when we retired a Media Agent a while ago as a ‘Plan Type’ - Server and not ‘Office365’ Now I have created a new plan, but not migrated any jobs - as at no point did it ask me what Disk Library that it should write the backups to Which library is it going to use and where can I configure it? I do have an Access Node - but that has no library I’m very confused, as I rarely use the Command Center and this is in effect our first plan Thanks for your help Mark 

I followed the procedure described on the documentation and noticed that the command ./cvsecurity.py enable_protection -i InstanceIDdidn’t add SELinux context to one of our mount points. This mount point hold a valid mount path from Commvault. I think a tab character between “timeout” value and the last two “fields” (fs_freq and fs_passno) messed up things.     I ran the command again and the Commvault command skipped all of the mount points. Do I have to add it manually? 

I want to restore oracle table space.i don’t no RMAN-20208 oracle state : OPENtablespace EXAMPLE offline What should i do?  Thank you

Hi V11 - FR24 Due to an incident, where the cause was that a client was still on V1 indexing - I thought I would look into updating to V2 my old remaining clients Is there an easy way to get a listing of V1 clients? Many thanks

Hi, i have more tape mark FULL, but if I see the contents, tape have more data expired and only 3gb not expired!It’s correct that tape remains FULL until everything data has expired?I can work around the problem configuring Media refresh? if this is solution i see on my copy of storage policy and the flag on tag media “Enable media refresh” are greyed out!!Thanks

Hello all, I have an auxiliary copy with deduplication running to a Glacier and i would like to run a DDB Verification on it, just to see an estimate cost for future verifications.What i would like to know is how do i use the workflow Cloud Storage Archive Recall for every job id that is referenced in that DDB, since in the workflow window it makes me choose a backup job id. Kind regards,Jmiamaral 

Hi Guys, I hope everybody is fine !So I ran a health report on my Commserve and on the “DDB Performance and Status” section in the “readiness” column, it shows: Needs resync.When I try to resynchronize the DDBs from Storage Resources→ Deduplication Engines,  the “Synchronize All DDBs” is grayed out.The DDB status is showing active.Does it mean that as long as it is online I can’t run the synchronization, or I missed something? Thanks !

Hello Team Do you know if there are some plans to introduce CBT for VM backup of Google GCP VM instances? Kind regards,M.

Hello guys, We plan to upgrade the CommServe from SP16 to SP24 with a hardware refresh (Install it on a new server).We’ve found the procedure on the documentation, but one of the steps got us confused. On the “Preparing the Old CommServe Computer for Shutdown” in step 4, it is stating that we have to install the latest Commvault Service Pack.   Does that mean that we have also to upgrade the old CS (Actual CS that is running) which is now SP16 to SP24 before installing the SP24 on the new server ? Kind regards.

Hello Community, We have a VTL configured, which backups are saved to it, we want to decommission the VTL while preserving the data backed up.Is there any way to move/migrate the data saved in the VTL to a Disk Library ? And if so, is it possible to enable deduplication on the data migrated from the VTL to the Disk Library to save more space. Kind regards.

Hi,we have buyed metallic licenses and i have the license certificate.What do i have to do now to create a tenant?RegardsDennis

Hi, We have an aux copy job that copys to tape with retention 16 days.In the aux copy job you can choose ‘Automatically select Full Backups at frequency’ with values at ‘All Fulls’, ‘Hourly Fulls’ up to ‘Yearly Fulls’ and ‘Advanced’.And then you can choose ‘First full backup’ or ‘Last full backup’. For the moment the frequency is set to Weekly Fulls (Week starts on Monday) and First full backup. If we change frequency to ‘All’/’Hourly’ or ‘Daily’ and to Last full backup.Does the frequency only control how often the system checks if there is a new full backup and then make the copy only if there is a new full backup or will it copy the same fullbackup several times during the retention time in case there is no new full backup?Does frequency ‘All’ meen that it will copy as sone as there is a new full backup?

We have some use cases for deploying instant cloning functionality on mssql databasesLike daily refresh databases in datawarehouse environment or first depersonalize databases and then clone for use on dev-test serverswe did some testing using an intellisnap backup and then instant clone a database to another serverthis works basically but it is very slow : (we tried finding proper documentation with the exact steps and configuration details to follow for the whole procedure but did not find a complete guide for that; only partial information, like How to manage clones etc.We would like to implement a fast, efficient way for cloning databases from one server to one or more other servers with Intellisnap backups and eventually scheduled workflow / scriptsWe hope this community can provide some answers for us !

Hello All, Today we have received the task from Business to restore some file from Linux VM in AZURE. Media Agent is only Windows VM and during the process of restore indexes in Commvault Commcell Error appeared. And my question do we have some workaround in that case to restore the file from that type of backup? I see two options: Restore whole machine and reassigned disk to production server and then copy file between the locations.  Create a new one Media Agent built on Linux OS and restore the data directly to the server.But I am looking for some abother option which can be performed in that type of case. I will be very graceful for any adviceories or any ideas. Regards, Michal 

We have (and have had) VM’s that are “doing a lot” and the snapshot that occurs for the VM backups causes the application to see a “hiccup”.  There’s always a query from the application team to “find out what's happening” and it always works out to just “stop using CommVault to back this up via VMware backup, use the client backup instead”  the issue disappears and everyone is happy, except me…After I take the VM out of VMware backups, I need to add a client.. adding the client with the same hostname/display name results in an a pop up/error: "duplicate entry. Client [server name here] already exists.  Try with a different client name’We have been getting around this by naming the client something like ‘servername_1”.  in some cases, we have “servername_3” as it looks like the client was moved back and forth between vmware and client backups several times…is there a ‘better” or recommended way to handle this where we don’t have the “servername_1” in our client computer lists?  it isn't

Is there a way to “Refresh” a token once it has expired? The default time a token lasts is 30 minutes, you can change that but is it possible to simply refresh a token that is expiring? Really just a yes or no question. Thanks.

Hi There.I have a request from a customer to provide the format of the syslog event that are sent by CommServe to their Syslog Server (ArcSight Syslog Server)Does anyone know what the format looks like and if possible provide a sample. ThanksAbdellatif

Hi, When performing the backup of VMware virtual machines, in different jobs and this message does not always appear: Failed to get the index information from previous backup Version CommCell 11.25.23 Any ideas?