Solved

I think it could be beneficial to have a non-public section for the reporting of minor bugs.I understand I could go through the full Support process, but I really don’t want to go to that much effort for a minor bug.

Hello, AllSo, i have this concern and i am looking to get back to the customer as soon as possible.They are backing up virtual machines that are as big as 32TB.They want the backup for those VMs to complete within 1-2 hours.What kind of infrastructure should be put in place to achieve this?

Hi team, According to the below BOL Commvault can not backed up Private Chat of on-prem microsoft teams.https://documentation.commvault.com/2023e/essential/teams.html But when i searching the other posts in community i’ m little bit confused.Now i want to ask community with this post, can Commvault backed up Microsoft teams private chat ? And one of the another consideration what kind of data can I archive for Microsoft Teams ?Thanks in advance. Best Regards.

Hello all,  I have to add around 400+ new clients in my CommCell. The XML script doesn’t work. Is there another way to adding massiv new clients?  Best regard,CP

HiAfter upgrading to 11.34, the JAVA console login show‘Logged In…...Intializing UI’ and remains stuck there(This is an SSO login)  No Issues with CommandCenter Tried Logging in with a local admin accounts, and still the same issue(ie ‘cancelling the login - and then entering details manually for the local account login) Has anyone ‘seen’ this recently

Hello Guys, Recently, we deployed the Commvault solution, when we insert new tapes and perform the Media Init from the Tape Library, all tapes inserted are on Red Icon Status, could you please share with me what’s the meaning of this ? if someone was exposed to this case. Thanks in advance. Nassim OUKAOUR

Hi,How can i restore office 365 mailbox from secondary copy.Regards.

Hi Team, From what I can see in the document, in the Commvault FR20 version, it is possible to discover NAS systems live and get a report. However, I think this feature is obsolete. Is there a feature that can discover NAS systems live and provide a report with the 11.32 version? https://documentation.commvault.com/11.20/nas_system_discovery_report.html

I need an API endpoint to remove backupsets, clients and vmdk from filters of the subclient.Commvault version 11.32.43 

Hi,We recently upgraded to FR20 and I can’t get the Command Center or Web Console to load.I always get the same error: TomCat is running fine. I restarted the services several times, and even rebooted the CommServe.When I check the CVWebService, I receive the message: “Webservice is Running!”. So I’m not sure what’s happening. I found some Knowledge Base articles, but none solved the issue.Has anybody else had this issue in the past?Thanks!Jeremy 

I have a customer who has excess Hadoop capacity that they would like to use for a long term storage target. I saw the below link on BOL that caught my attention as a possible solution, but I think this is just using commvault to orchestrate movement of data already in Hadoop to cold tiers within Hadoop, is that right? They would like to setup Hadoop to be a disk library for capturing that long term data, can we do that? https://documentation.commvault.com/2023e/expert/hadoop_tiering_using_hybrid_file_store.html

Hi all,I’m setting up a Synology NAS as a backup repository in a vSAN environment with Commvault. I need advice on the best protocol to use (iSCSI, CIFS, or NFS) for optimal performance and reliability. What are the best practices for configuring the NAS in this setup?Any recommendations would be appreciated.

How to disable 2fa from the commvault support portal and what we can add one more email id in exiting support portal for the communication.

I have pulled the retention details of the VM client via api. It is in unix epoch time so I had to convert it to human readable format. The datetime on commvault GUI and API is different.Below information is fetched via API:Unix epoch time: 1728697951Retained until: 2024-10-12 01:52:31Below is from the GUI  

Hi,is there an option available, that skips IntelliSnap Snap Backups, when Backup Copy operations are currently running for the subclient ?On NetApp FAS Systems, a new hardware snapshot cannot be created, while a volume clone is active.For some of the backups on large subclients, this leads to failed backups from time to time.This in my environment, this happens to some of the sublients once a month (4-weekly, before switching from Storage Policies to Plans)Instead of defining Blackout Windows to statically define when snap backups are to be skipped, it can also be helpful to simply skip the snap backup request, when the subclient is active with a backup copy or mount for restore operation.rgdsKlaus

Hi folks, We are trying to set up a new commvault platform version 11.36.6 under Rocky Linux release 9.1 (Blue Onyx). No error reported during the installation.But when we tried to access the CommandCenter, below the interface that is shown from the WebBrowser : After reviewing services status, we found that both WebServerCore and MongoDB are down : From cvlaunchd.log we can see :19647 4cbf 08/27 12:11:44 ### checkServices() - WebServerCore is not running. Bring it up!19647 4cbf 08/27 12:11:44 ### checkServices() - MongoDB is not running. Bring it up! Trying to bring them up did not work as well. Any idea why services are not working ?Kind regards.

When will Platform Release 2024E 36.10 be availible in the Commvault Console ?

How many times i am able to take the exam..i mean what if i failed for the first time how many times will remain? 

Can I restore NetApp (NDMP) backup files to an online SharePoint?

exchange 2019  backup ends successfully I see truncate logs but log folder keeps growingIs there a special setting to delete logs after backup 

Hello, customer is managing SAP HANA backups from DB side via backint. He want to create special 3rd copy of his online full backups.On commvault side, DB backups are taken by DB_backup storage policy and log backups are taken by Log_backup storage policy. As per my understanding, due to whole backup process is controlled by HANA Studio (or similar tool), Commvault cannot control what and when is backed up and therefore is kind of blind. I was able to setup aux copy of monthly Online full backups to S3 library. We are now testing restore from S3 library (it is 3rd copy), but is failing. Failure reason is caused by absence of log backups. Customer now wants to schedule aux copy of Log jobs related to the particular Monthly Online full. I am, however, not sure if it is possible due to mechanism of backups - as I mentioned, they are taken by DB itself and therefore I expect Commvault is not able to “choose” needed log jobs. Conclusion: Is it possible to fulfill customer expectation and sc

I’m trying to do a 1-Touch restore to a Dell R730. I have an iso generated via create_1tchbootcd.sh. I then attached the iso via the attach media feature of the idrac for the server. It boots and gets to grub just fine. Immediately after grub is hangs on this message.Trying to allocate 3315 pages for VMLINZ[Linux-EFI, setup=0x10b4, size 0xcf2878] Has anyone successfully booted a dell server via idrac virtual media with a 1-touch iso? Anyone know what might be going on here? The instructions say to use pxe but I’m trying to avoid that method.

Hi All,- first storage policy daily Incremental and every firday Synthetic Full (Run Incremental Backup > Before Synthetic Full) keep 7 days 1 cycle- first disk daily Inc and Synthetic Full go to auxiliary copy of second disk keep 7 days 1 cycle- Synthetic Full setup use full media pool and incremental backup setup use daily media pool - second disk daily Inc auxiliary copy of daily tape media keep 28 days 4 cycle- second disk weekly Full auxiliary copy of weekly full tape media keep 28 days 4 cycle- every week change all tape media- Synthetic Full backup start 16 Aug 2024, check tape retain 12 Sep- incremental backup start 17 Aug 2024, check tape retain 13 SepQ1. when will the full backup start 16 Aug 2024 and incremental start 17 Aug 2024 tape media allow overwrite?Q2. we check commvault training material and it will age when finished 5 cycle (if setup 4 cycle), is full tape media allow overwrite on 13 Sep? is incremental tape media allow overwrite start on 14 Sep?best regards

Hi All,- primary site one MA with disk library DL1 (one mount path) - DR site one MA with disk library DL2 (one mount path) - DR site MA SAS direct connect to tape library- subclient_A with 20VMs and subclient_B 30VMs use same storage policy Primary backup to disk library DL1 daily 7PM- aux copy from Primary backup to Second backup disk library DL2- aux copy from Second backup to tape Q1. since the tape backup from single source DR site MA, the multiplexing factor default 5, may we know the actual factor is 1 when backup to tape? Q2. any benefit if change multiplexing factor from 5 to 10?Best regards 

I am looking for an API call to do an advanced readiness check. Specifically I want to select the options for the readiness check.