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Hi team,we are taking backup of some 9000 mailboixes usign metallic and I Need to export list of Mailboxes with Name and "added to content on" and licensed cloumn., with usual export we dont get " added to content on" Attribute and i believe backend team can do it. its a bit urgnt as we are running into licensing issues.i raised support case for this but they said it can be taken as feature request only.Can’t they simply export it using sql query from DB considering it as one time request only? 

i am new in Threatwise .. and i want to configure it..i can’t know how i can configure the ip address for eth0 .. in the vm console i can configure just  Appliance identity (Group ID and Appliance ID), connection to TSOC (Management Server Address, and proxy connection as needed).but the ETH0 not show ..is any way to configure it to let the VM access the internet

I’m testing my restore times and i’m running into extremely low xtrabackup restore times.A full VM restore is able to achieve 1,3gbps but MySQL restore only get to around 40mbps (I know it’s not the same but still) 5900  24e0  10/04 15:15:33 544344 33-# [FSRESTHEAD ] Stats: AppTy 104, AF 1, Seeks 1/1/1, WrkItms 161353, MxRdr (Bsy-Tot: 1-15, Pnd 0), MsgsRcvd 24, QLen 20, LstMsg 536872180(536872180)5900  24e0  10/04 15:15:33 544344 33-# [FSRESTHEAD ] Stats: [AllocBuf Time] Exp Avg [0.24], Total Avg [0.04], Total Time [11388.53], Total Count [322699]5900  24e0  10/04 15:15:33 544344 33-# [FSRESTHEAD ] Stats: [AllocBuf Speed] Curr Avg [0.25] MB/Sec, Bytes [154177584]; Total Avg [1.77] MB/Sec, Bytes [21135493704]5900  24e0  10/04 15:15:33 544344 33-# [FSRESTHEAD ] Stats: [MediaRead Time] Exp Avg [0.00], Total Avg [0.00], Total Time [4.43], Total Count [322699]5900  24e0  10/04 15:15:33 544344 33-# [FSRESTHEAD ] Stats: [MediaRead Speed] Curr Avg [651.85] MB/Sec, Bytes [20668482]; Total Avg [

Hi,In Commvault’s document for configuring WORM Storage Lock for Microsoft Azure Storage ( Configuring WORM Storage Lock (commvault.com) )says: Microsoft Azure Storage Create a storage account and a container with version-level immutability support in Microsoft Azure Storage. Create a lifecycle rule to clean up previous versions of the deleted objects. For more information, see Blob versioning and Optimize costs by automatically managing the data lifecycle.  but the links to Microsoft articles on Blob versioning and optimizing costs are pretty general pages coverage all lifecycle rules. Could someone provide an example lifecycle rule in Microsoft terms? eg the Microsoft lifecycle wizard gives the options like Delete the blob if it hasn’t been modified in x days etc. it doesn’t seem to use terms like Commvault says “clean up previous versions”thanks!

We are getting ready to do our Yearly DR test.  Our current version is 11.28.122.  I have the option to download the full Commvault Platform Release 2022E - Commvault Media kit or Commvault Platform Release 2022E - Commvault Media kit (11SP28CU48). I am guessing the CU48 just has more of the updates that have been released.  The problem is I am not sure how high it goes.  I don’t know if I should just go with the full base model and let it update itself or go with CU.  Since the installs take so long I don't want to waste time.  Thoughts?

Hi,we are currently restoring a few mailboxes from our users. Most of Messages are getting restored and is working fine, but we get a few failed/skipped Messages.The normal Report in the Commcell Console doesn’t list them either, (if we select “Failed Items”) and in the Command Center Report we couldn’t find any option as well.Is there any special Report that will give us more details? Even the CVMailRestore.log doesn’t tell us, that these failed/skipped messages are? kind regardsJoerg

Hi all,I am trying to do an Application aware backup of a virtual machine with MS SQL but I can’t.  Application aware backup is skipped, but VM backup completed successfully.Any idea? Thanks!Matias

Hi All,Is it possible to configure different subclients from the same physical client and assign these subclients to different tenant (company)? If so, what configuration should be set up?Thank you!Regards,Luc

Hi,Is it safe to run space reclamation with clean orphan data option checked when using cloud library and s3 buckets shared by multiple pools/DDB’s from different grids? Or will it clean the data from the other pools as there are no references to that data in the DDB being cleaned?Thanks

I’ve encountered an interesting issue and I’m hoping someone might have a creative solution.A customer of mine is using Redgate software to clone SQL databases. These cloned databases are mounted as virtual disks on the server, appearing as disks in Windows Disk Manager, but not as VM disks.When performing file system and application-consistent snapshots, they fail on the SQL writer due to the virtual disks created by the SQL clones. The same issue occurs when attempting to quiesce the filesystem from VMware.This could potentially be resolved by using the database agent and running crash-consistent snapshots, but I’d prefer to continue running only VM backups of this server, if possible.Is there a way to exclude these cloned databases from the VSS snapshot, either on the Commvault, SQL, or VMware side, since these databases don’t need to be backed up?Any suggestions?

Hi all,A few days ago, we were asked to deconfigure the backups of an Exchange 2010 DAG database. Additionally, we deleted all content from the primary backup, as we were told it wouldn’t be necessary to retain that data any longer.Today, the team has been asked to restore the data we deleted a few days ago (Murphy’s Law, you know). The thing is, since we deleted all content from the primary copy, we only have the data on some LTO7 tapes that haven’t been rewritten or formatted.Is there anything we can do to try to retrieve and restore that data from the LTO tapes?Thanks!

Hi,I’m trying to migrate from Schedule Policies and Storage Policies to Plans.On Schedule Policies it has been possible to request an incremental backup before or after a Synfull backup within the same schedule.Is something alike also available for Plans ?rgdsKlaus

Hi Commvault experts,I have one more question regarding the Media Agent migration, specifically about the Index Cache. Is it absolutely necessary to move the Index Cache? In some resources, I've read that it might be possible to skip this step. Is that correct? Can the Index Cache be rebuilt automatically during new backup jobs?Also, is the actual process of moving the Index Cache directory simply a copy-paste operation in the operating system?Once the Media Agent migration is complete, I can close all related threads and provide detailed comments.

Hello,i am trying to restore mailbox, but Creating recovery point taking way to long, stack on 60% In livebrowser log i dont see any errors only 448   2f58  12/07 15:46:27 ####### TPool [IOCPServerPool_CVODS_livebrowseserver_sv1835_2]. Ser# [1] Tot [4], Pend [4], Comp [0], Max Par [0], Avg Work Time [0.00 s], Avg Wait Time [0.00 s]448   2f58  12/07 15:46:27 ####### TPool [SdtTailThPool]. Tot [0], Pend [0], Comp [0], Max Par [0], Avg Work Time [0.00 s], Avg Wait Time [0.00 s]448   2e08  12/07 15:48:30 2404962 JM Client  Warning : Dropping attempt to mark job alive because it is within 20 minutes of previous attempt. Previous Attempt was at [Wed Dec  7 15:36:30 2022].448   2f58  12/07 15:51:27 ####### TPool [IOCPServerPool_CVODS_livebrowseserver_sv1835_2]. Ser# [1] Tot [4], Pend [4], Comp [0], Max Par [0], Avg Work Time [0.00 s], Avg Wait Time [0.00 s]448   2f58  12/07 15:51:27 ####### TPool [SdtTailThPool]. Tot [0], Pend [0], Comp [0], Max Par [0], Avg Work Time [0.00 s], Avg Wait Time

Hello,I want to know if it’s possible to copy the content of a specific tape to a disc library ? Regards,Fabrice

Hello, we recently ran through a Security Health Review, with a third-party, and it was advised that we turn on MFA for Commvault.  I worked with our Infosec team and got Okta setup on our Commvault Command Center.However, I was wondering how do I get the Commcell to automatically redirect to Okta when someone is logging into the Commcell, while inside the server, or using the Jar file?I know there is the ‘Login with Command Center’ link, however, I can put my username and password in, and I get in fine (without an Okta prompt).  Is there a way to force the ‘Login’ link?We are on version 11.32.63.Thanks!

Hello Commvault Community, I would like to ask you if you might know which setting or configuration is responsible for refreshing the information in the Index Servers properties in the “Health Check” column (from CommandCenter).  All IndexServers are working and there aren’t problems with them, it's just that it shows an outdated Health Check and the question came up as to why and what might be responsible for it, to take an analysis of why it hasn't been updated.  Enviroment version: 11.34.38 Thanks in advance,Kind RegardsKamil

Hi,We have a RHEV environment that resides in a DMZ network segment.VSA Proxy is deployed within this env.  Our Commserv and Media Agents can connect to the  RHEV manager and the proxy ( One-Way ).Should that be enough for taking baackups ? or should we create some network toplogy for the RHEV client and proxy ?  Thanks

Scheduled a Microsoft SQL restore to a different server but file name date does not updateWe have a scheduled SQL restore job that runs every night, however the .bak file date is not updating with the most current date, just want to know if that is normal ?the folder name we are restoring to is folder.bakPlease see screenshots.  screenshot of restored files.  

Hello.These are two technical questions, my colleague in charge of security is receiving a notification of a vulnerability in Apache, the following:CVE-2023-46604: Apache ActiveMQ OpenWire Transport Remote Code Execution VulnerabilityAnd he has the doubt if this also affects Python.And the second question is that we have three versions of python installed on the server where commvault is hosted: python 3.6; Python 3.9 and python 3.11.Are all three essential for commvault to work or can we uninstall two and keep only the one that the console is using?

Hi All, Is it possible to setup an alert when user logon to the Commvault/commcell/commancenter. If yes, please provide the steps. Regards,Rahul

If I understand correctly with a license of 20TB AirGap customer can send to Azure up to 20TB of local data. With AirGap the space occupied in Azure will be 2x or more (40+TB). There is no extra cost for the customer for this 2x+ capacity, it is included in the Commvault license they have correct?Thanks a lotPanos

  I have been tasked with backing up our OS drive on our on premises Metallic Gateway. We need to include the servers Window’s System State as part of the backups. I have looked in our File Server list in metallic, and I do not see the gateway listed. I know the server has the File System agent already installed on it from when Metallic was originally installed. Is It considered a best practice to back up the gateway’s OS drive. I should note the the gateway is also a cache server for local backups, and we do not want to backup the deduped data volumes. If backing up the OS drive of the Metallic Gateway is not recommended,  what is the general process for rebuilding the OS drive on that server?  

Hi! I need help with the CLI command for CommVault status in Windows.I need to know which commserve the installation is pointing to.

When configuring Webhooks in SaaS console, you can set “Authentication” to “Secret HMAC”, which results in x-cv-signature-256 header being added to the payload with the digest of the message in it.I would like to be able to validate the message by calculating the same digest at the receiving end and comparing to the value in the header. Trouble is, I cannot work out how Commvault generates the digest. For example, working with another API, the digest is calculated based on the HTTP method + current epoch + body + API endpoint. I need to do this in Powershell but any guidance or code examples in other languages would be appreciated.