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Hello,I am trying to remove a client from subclient (PowerShell), and it works in most of cases, however I came across with a strange case when automation just does not work, for no reason (the target client stays in the subclient)I tried to use both methods I know:Remove-CVVirtualMachine and qoperation executeboth with “error code: 0” on exit 😐Also, I would deeply appreciate if anyone share the info under witch module in “process manager > logging” commands execution log can be found

Hi dears, I have some inquiries regarding index server and webconsoles hardware refresh. I have an index server consists of 1 node Need to migrate it to a new hardware with recent OS version and wi add another node for the redundancy. What is the best approach?  follow the hardware refresh proccess for the index server then add the newer node - or add another node to the index server then perform loadbalance task to move the index data to the other node then remove the old node?  - or add 2 new nodes to the index servers then remove the old node which will run an auto scale task and move the data to the new nodes?Q2. I have 2 webconsole  with tomcat ssl cert applied on the servers , need to migrate the webconsoles to a newer hardware with recent OS.What is the best and easiest approach to perform this activity? This is a production email archiving environment.

Hello,In documentation (https://documentation.commvault.com/2023e/expert/configuring_worm_storage_lock_01.html) I see note: “Associating DDB backups and index backups to WORM copies is not recommended.”Could you please say why, and what are consequences if I will do so?Br,Andrejs

HelloWe have a cluster with 1 primary and 3 secondary servers, dump backup works from everyone but log backups only work on the primary. What is the best practice for this situation?And if you can backup the logs only from the primary how will it work when the primary failovers?

Hello my dear Community!I have a question from a customer for which I honestly can’t answer. If a customer is using let’s say 10 TB of Air Gap Protect to protect all his VMs, and he decides to release the license on one of his VMs, and let’s say that that VM is consuming 1 out of the 10 TB, will releasing the license also reduce the AGP consumption? Or will it stay exactly the same? I know there is dedup and all, but lets say that this VM actually has 1 TB of unique blocks out of that 10 TB. Will it decrease the license usage but still keep the data for the retention?I would believe it’ll stay the same but I want to confirm. In Commvault Core, when you release a server that uses FET license, it does release that capacity back right away. I want to know if it does the same in Metallic.Thanks in advance.

Hi, after upgrading from CV 11.28.100 to 11.32.56, my customer noticed that the JAVA GUI is suddenly trying to connect to: ipm.commvault.com. From a security perspective, they would like to know: Why is it trying to connect to that host? What data is being sent? Can this be disabled somehow? Any suggestions?Thanks in advance!

Getting this error when trying to install with ExpressMedia v11.24 on Windows Server 2019. Not sure what to do about it. 

Is there a way to know the installation date of COMMSERVE?

Hello,I have configured Commvault to Protect AS400 and the progress of Backup is good it takes a few mins, but for restore operations it takes a time like 5 hours comparison to backup complete in 45 mins does anyone have some advice? 

Hi dears, i had old configuration of live sync but the engineer has deleted the CS DR, when i deployed new Standby node but during the live sync configuration i have found that old standby node still visible in livesync wizard and a wrong info is exsit regarding primary and passive nodes based on troubleshooting and search i have found that there ares the below scripts to remove and cleanup the failover instances but i cannot find/download the scripts. can someone assist by providing a link to download the below scripts?RemoveFailoverInstanceClientPropCleanupStaleFailoverAssoc thanks in advance.

Hi,I see in the documentation that Azure SQL, Azure PostgreSQL and Azure MySQL do not support incremental/differential backups.My question is, will incremental/differential backups be supported in future releases?I see other services like Azure CosmosDB does support incremental backups, so I wonder if it’s just a matter of time for the others to support the same… Another question would be, how is point in time recovery achieved for these PaaS DBs? I could only find information about log backup for Azure SQL… how would PostgreSQL and MySQL achieve point in time restore? are logs backed up for these too? Thanks!Sergio

Hi Everyone, We've got a customer intended to provide BaaS to its customers through Commvault. His main concerns are related to security. As his has customer which have their data located on-prem and which should be protected in the new BaaS. The concern is how the network design should be in order to transmit the data from the end customer DC to the new BaaS platform without exposing all the CommCell nodes to the internet. We heard of Network Gateways, but actually we do not have any clue how this can be done. If Network Gateways is actually the solution in order to only expose other nodes (CS and MAs), does that mean even the Management Plane (Access of the Tenant to the CommandCenter for Backup Management) is transmitted over the NetGw ? Any details regarding this would be nice, thanks in advance. Regards.

We want to have Azure Blob containers Immutable feature turned ON.Primary - Incremental - 30Days - AzureBlobContainer1Monthly Full backup Extended retention - 365Days - AzureBlobContainer1With Commvault Deduplication.Commvault DDB resides on the Media Agent.How so we handle DDB and the extended retention of INCR and Full on the Container1? Will the data on the container1 expire post INCR has reached its retention for 30Days? Currently we are not sealing our DDB. Do we need to seal the DDB when using Azure Immutable storage? Can we have one Azure Immutable blob and inside them have multiple folders with multiple retention? How does Commvault Retention linked with Azure blob Immutable - Access Policy - Retention Interval? What if Azure Retention Interval on AzureBlobcontainer1 is set for 30Days and My Commvault retention is for 365Days. what happens to the same data on 31st day?

Good Day Community,Few questions regarding Auto Recovery from VMware to Azure AVS (Azure VMware Solution).First, I do not see clearly on the documentation site if Auto-Recovery supports VMware to AVS replication (although it is VMware to Vmware (theoretically), I’d still like to validate if it is supported.Second, will the restore still be an incremental restore.Thisrd, if the customer decides to go with Auto-Recovery between VMware and standard Azure VMs instead of AVS, will the restore still be an incremental restore.Many thanks in advance for your kind help.

I was busy writing some code last week and while I was coding the authentication part I noticed the following. When you perform an authentication attempt against the API you will get output information back which contains information that can be used to perform a brute-force attack.Return information after an invalid authentication attempt:Now in case you use a valid username than you will see the Loginattempts incrementing:This means you found a valid account, so let's push forward until it the account is locked!So the API is also giving back the time you have to wait until you can try it again. Exposing this kind of information makes it easier for people with bad intentions to perform brute-force attacks. Sure companies nowadays should embrace/use MFA, but when you want to automate certain actions, for example through a CI/CD pipeline, than the MFA becomes a blocker so you'll have to diverge back. I think it's time to come-up with something better that can be used for automation task

I’m trying to launch a backup copy manually for testing purposes but it fails with the following error.Here is the log produced by this attempt.@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@Machine : comcellmachineFile : JobManager.log@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@2908 22f8 05/22 15:25:28 3075603 Servant [---- IMMEDIATE BACKUP COPY WORKFLOW request ----], taskid [49503], SP [samplepolicy]2908 22f8 05/22 15:25:28 3075603 Database No jobs to be materialized, ret = 2202908 22f8 05/22 15:25:28 3075603 JMGUIReport2::sendJobCompleted Sent job completed message to GUI.Launching an auxiliary copy works ok. Snaps are created on source and destination Netapp filers (using openreplication).We are running Commvault version 11.32.45.

Hello,it is possible to deploy a Command center in Windows OS into a Linux Commserve on rhel ?because i need SSO for customer’s authentication. Kind regards, Christophe

Hi, Is it possible to set commvault to automatically retry the backup jobs for only failed vms or does this have to be done manually everytime?

Hi All,- disk library DL1 with mount path X:\DL1- mount path X:\DL1 Capacity 100TB with Allocation Policy - Space Allocation "Do not consume more than 50TB" Q1. refer above, may we know Space Management - Space Thresholds refer which value for calculate %? 100TB or 50TB Q2. if Space Management - Start aging when data occupied on disk is 80%, will aging never start if refer value 100TB? Best regards

Hello Commvault Community, A few days ago I configured some Auxiliary copy job from local MA to Cloud Library in Azure. I have noticed that some of the job use only one steam for the copy data. I am looking for reason why that behavior it takes place. The configuration is very simple:Media Agent with local copy → second copy in storage account Azure but connected to the same MA. I have the same configuration, but in different storage policy and in there the Copy is ongoing on tens of streams not only 1. Please help me to find out the reason of that property. Regards, Michal 

Error Code: [17:176]Description: Failed to create VSS snapshot required to run system state backup. System state backup is skipped. VSS error [[0x80042306 2147754758] The shadow copy provider had an error. Check the System and Application event logs for more information.]. Please refer VSS Event logs for more details.Source: <client name>, Process: clBackupI was asked by Server admin to answer/action following, which doesn’t make sense to me because I had have never to do this manually in past to stop VSS related error on windows file system backup.Even on the host having this issue started recently, but prior that there was no such error, The host in question runs win file system and sql level backup Question from System admin:“We need to know if that server is doing SQL backups with CommVault, this is to determine if VSS is trying to backup SQL (i.e. if CommVault backs up SQL, it should exclude SQL from the default Windows subclient. If this is not excluced, then CommVault will

Hello Team, I have an requirement to add around 300+ mailboxes to Exch archive using command center and run.so trying to understand how can it be done in bulk because adding it one by one will a task for us.Request your suggestions...  

Hello,I have a question regarding secondary aux copy to tape.We have a storage policy where primary storage on disk with deduplication is on Media Agent 1. We have an Aux Copy to Tape, the tape library is on Media Agent 2. Where is the primary storage data rehydrated and stored before getting sent to the secondary copy?I guess I am looking how the data flows the from primary to the aux tape copy. Thanks in advance,Lance

I have a media server that has poor performance and was reading about using IOmeter to troubleshoot.  It states to convert the disk to MBR if using GPT.  I am wondering if GPT could be the reason for poor performance or if needing MBR is just an IOmeter limitation.Thanks.

Hi guys, Is there a way to remove the welcome banner below so its just a blank screen.