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Hi,We use intelliSnap to backup our NetApp datastores. Sometimes, the backups are completed, but some of the VMs in the datastores failed. I wonder if we can generate a report for the individual VMs that failed?

Hi,we are upgrading file agents on our linux servers but we have the problem that we have less than 2GB free in opt folder, is there any additional setting under https://documentation.commvault.com/additionalsetting/?field.name=agent&startIndex=20 for example how to skip the check and to install it? Thank you!

Hello,I wanted to share feedback about recent reporting change called “New Self-Service Report Option: Provides simple report selection options that allow admins to subscribe to reports of interest.” Actually, it’s not an option, it forced all the user to use predefined report’s only where most basic “backup job summary report” is completely gone. Reports are totally out of control now and existing ones are non-editable.  Can you revert that change or at least make it truly optional?  

Hello,Im looking for best way to backup o365 services in different Disk Storage for users in same tenant.To be more clear, the requirement is some o365 users to be at Disk Storage1 (as backup repo) and some other users from the same tenant to be at Disk Storage2 (as backup repo).Im thinking to create a 2 X Exchange online app and 2 X OneDrive app, in order to assign different Plans (for backup repo). Is there any other way?

hi, a customer of ours, was working with a HNAS FIle restore to a share on a Synology NAS.but when selected it does not get the ACL’s that where present on the HNAS NDMP client. the NDMP client is backed up as a Windows file system.the synology NAS is not a Client but just a share where we restore to.i could not find documentation stating this does not pick up the ACL list. is that expected? or should this restore setup the ACL’s? kind regards, Thos Gieskes.

Hello all,Stupid question but …I’ve got a files server that gets incremental backups throughout the week and synthetic full backups on the weekend.  A few weeks ago we deleted a roughly 0.7TB worth of files yet the synthetic fulls have remained exactly the same size.  Shouldn’t they be smaller now? Ken

I manage a new, hardened CV11.20 environment with 2 physical Windows MediaAgents (MAs) running Windows 2019 LTSC with the CommServe and VADP proxies as VMs.The backupset and default subclient under each MA are greyed out and I don’t have the option to create a new subclient, so I expect this behaviour is as designed.  I’ve used CV for 13 years and have previously protected the C: drive, app drive and system state as a backup job with no issues (and special filters for log dir etc.).DDB backups run reliably on the MA. Under the default subclient on the control tab Backup is enabled and I’m performing all changes as a member of the master group.When I try to run a backup the only option is a synthetic full where I get the error "Failed to run task. no associations exist" - obviously since a backup has never run. But the options to take a full/incremental/differential backup don’t exist.There is no list of jobs under backup history for the default subclient.I have ransomware protection en

I have a very silly questions. is it possible to back up the ESXi servers ? i never seen that before but just asking here to know. 

Our MySQL backup is taking hourly transaction log backups and fetting a daily full. We tested restoring logs only for a different destination after a full recovery. But some changes that we made in DB were not presenr there  (before the full backup.) This changes were only could be taken from those incremental backups.Please help us to figure out this issue.

Hello,if i try to create a plan via CommandCenter i got a server error 500.Anyone has a idea what the error is? Already restartet tomact, iis reset done.The Webserver log shows the following:15976 14 02/20 10:29:25 14 xxxxx\xxxxx - WEBAPI-STARTED processing [POST]:[/V4/ServerPlan] request. : /V4/ServerPlan : AdditionalInfo[ ConsoleType[AdminConsole]]15976 14 02/20 10:29:25 14 xxxxx\xxxxx GetStorageCopyPolicyInfoFromCreateBackupDestination - unexpected exception : Exception : 'System.NullReferenceException: Object reference not set to an instance of an object. at CV.WebServer.Handlers.Plan.CVEdgePlanV3.GetStorageCopyPolicyInfoFromCreateBackupDestination(CreatePlanBackupDestination dest, Boolean dedupStorage, Boolean isPrimaryStorage) at CV.WebServer.Handlers.Plan.CVServerPlanV3.GetStorageFromCreateServerPlan(CreatePlanReq req, CreateServerPlan v3Req) at CV.WebServer.Handlers.Plan.CVServerPlanV3.TranslateCreateServerPlanToCreatePlanReq(CreatePlanReq req, CreateServerPlan v

Good day, I am trying to find below setting on a company level on Metallic, as the owners are unable to set this. Privacy - Prevent admin access to your data Thank you

Hi Team, We have facing the Issue in Our Commvault backup infra, While running the SQL database transactio"n log backup  we are getting the belo error“Broken chain detected for database ,Automatically converting the backup to full”Please advice on the above issue.

my bad. wrong question. please delete/ignore as i am unable to delete  

Hello,In  the documentation Deduplication Building Block Guide (commvault.com), it is mentioned that:“The DDBs created for Windows Media Agent should be formatted at 32 KB block size to reduce the impact of NTFS fragmentation over a time period.”Is the format at 32 KB referring to the block size of the disk itself (NTFS block size) or referring to the “Block Level Deduplication Factor” parameter of the Storage Policy as shown below ?Thanks  

We had an FM200 release in our data center.  DDBs became corrupt and restore failed.  Sealed and started new DDB to get backups running.  Now all jobs have aged out of the sealed DDB, but I still have 387TB of data on disk and I need the space back ASAP.  SIDBPHysicalDeletes not showing continuous activity.  Data aging ran multiple times.

When looking at the Fallen Behind Secondary Copies report, it shows 2 different numbers for “Total App Size to be Copied” and “Total Media Size to be Copied”. what is the difference between these 2? Also, what’s actually remaining to be copied? Is it the total of these 2 numbers?  

Hi allI’m busy doing some MongoDB testing in our lab. I have a 3 node Mongo cluster. The backups work as required and I ran a restore succesfully.I have 2 issues during a restore process. The first is that the Mongo services won’t restart post restore. I’ll spend more time investigating that, as it’s easy to manually bring the instance up.When I try to run a point in time restore, I get the below error where the oplog won’t replay. From the looks of things, it looks like a permission issue. The account we’re using has the permissions below:   Error Code: [7:255]Description: Failed to replay the oplog dump [/opt/commvault/iDataAgent/jobResults/CV_JobResults/2/0/3940/local/oplog_rs0_1677651150.bson] on mongod at port [27017] for replica set [rs0]. mongorestore return code is [1], command output [2023-03-03T14:31:40.284+0200 preparing collections to restore from 2023-03-03T14:31:40.285+0200 replaying oplog 2023-03-03T14:31:40.286+0200 Failed: restore error: error applying oplog: applyOps:

Redhat 8 VM server on VMWare VCenter 7 with UEFI secure boot enabledHi everybody :) !I would like to do the enrollment as described here:https://documentation.commvault.com/fujitsu/v11/expert/118661_enrolling_commvault_keys_with_uefi_mok_machine_owned_key_list.htmlbut to do that I first need to do the import in the OS (RHEL 8 in this case):mokutil --import “commvaults secure boot key”I searched for the commvault keys but couldn’t find them.Any hint , download location, would be great!Thank you in advance whoever knows how to help me here, brgdsstefan

We have our Commserve and Media agents running Windows 2019 Server Standard Edition.We have MySql 2014 and would like to go to MySql 2019We would like to upgrade commvault 11.26.27 to 2022E(LTS) versionWhat are our best options? ThanksLarry

During the installation of Commvault CommServe is it possible to:A: Use an instance of SQL NOT installed on the same server as CommServe?B: Assuming YES to above, use a clustered Always On Deployment of SQL?C: Is CommServe supported on a shared SQL instance and not an instance dedicated to CommServe?D: Do any of the above have implications on the backup of the system database?Many thanks for responses!  

Hi,Please help me with the following questions:Let’s say I deploy Hyperscale using the reference architecture on Hitachi hardware. I need to set long term retention backups to anything but tape.Can I connect an external storage as secondary disk/cloud library to the environment? Also, what type would it be (FC luns, iSCSI luns, NAS shares/exports (NFS, CIFS), S3 buckets)? If any external storage is permitted as disk/cloud library, would it be connected to all nodes on the Hyperscale cluster, it being the one who controls writes between nodes avoiding conflicts? It being an appliance, does it have any operating system hardening besides the security features included in the software (which run with or without the appliance)? For example, intrusion prevention and detection (like avoiding root logins, avoiding running OS commands or tampering with autostart config, etc.) When upgrading the software, does it work just the same as a non-appliance environment? meaning only commvault software

Hi,We have some physical servers which use the File Level Backups. I wonder if I just want to restore some certain files in those physical servers from tapes; what is the best practice for it? Thank you.

HiI need  a people team can done a sql bak restore to a disk but these people don’t have the “browse and restore option” dialog box when the launch the restore task which rights are necessary to have it  ?

Hello Community  We are looking to  restoring an older version of SQL DB to a more recent version of SQL ... IS that possible :  Source SQL 2000 WIndows 2003 / destination SQL 2003 - WIndows 2008  source db currnetly backup via Commvault v11.24.69

Hi Everyone, I’m trying to build a backup map via commserve rest-api. Does anyone what the relational data structure of the commserve of the client groups, clients, apps, storage policy, schedules and subclients is like? I want to create a report with all subclients configuration. Thanks,Regards,Juan Forero