Self-Hosted Q&A

Hi Team, As of now (03.10.2022) maintenance release 11.28.20 is available for a couple of weeks, 11.28.23 is available for a week now, but unfortunately there is no doc available of what does it fix https://documentation.commvault.com/2022e/expert/151669_list_of_maintenance_releases_for_commvault_platform_release_2022e.html I know that MR are refreshed once a month in docs, but since MR precedes documentation update my question is, is there a way to get some information about new MR sooner then docs update? Can I subscribe somewhere?  

Hi I have just created an SAP HANA backup using Commvault 11.24. And I have notices, that there is this idle job running all the time.  Is that normal when setting up a SAP HANA backup, that you have this job running all the time?When I am looking at the job, it is looking like it is a log backup  

Hello All, Did any of you performed cross server sybase restore ? I have a task to restored Prod to sandbox.  But the restore is failing with different error each time.  If you are successful with cross server Sybase restore, Please share you experience. Thank you.  Description: Loading database failed :[WARNING: In order to LOAD the master database, the ASE must run in single-user mode. If the master database dump uses multiple volumes, you must execute sp_volchanged on another ASE at LOAD time in order to signal volume changes. Can't open a connection to site 'SYB_BACKUP'. See the error log file in the ASE boot directory. Can't open a connection to site 'SYB_BACKUP'. See the error log file in the ASE boot directory. Could not establish communication with Backup Server 'SYB_BACKUP'. Please make sure that there is an entry in Sysservers for this server, and that the correct server is running. ] Source:   Loss of control process SrvSybAgent.exe. Possible causes: 1. The control process h

Daer All, Please help me to collect below log, please share the path with me. (“On MA, please increase the "Dataverf" log file version to 100 and start the FULL QUICK DV2 on store id 9.After the completion of the job, please upload the latest CS DB, CS, and MA logs.”)  

Hi Team,I was developing a SQL query for Library space details in which I need to get Lib Name, Capacity, FreeSpace. I got the LibName, Capacity, FreeSpace columns from the CSDB tables.But I need the column through which I can exclude the “Disabled for Write” option on mount paths.Can someone please let me know in which table that status of “disabled for write” will be available. Thanks,Harshavardhan.

Hello !Following a previous archived thread about Media Agent protection, I would like to mention some additional concerns about Windows Media Agent backup.So, in case of a ransomware attack let’s say, you are protected for the CV Deduplication Database (from system backup set), but what about:Cache directory Index Cache directory Job results directoryWhat’s the best practice to protect them?Are they really mandatory components for a Media Agent restore in order to be able to start VM, o365 etc restore jobs?Thank you in advance,Nikos

Hi all, I have reviewed 2 environments showing the same inconsistency, FR24 and FR28/2022E (On screenshots)On a storage policy that has a snap and a primary copy where encryption is used the following is seen:Java GUI > Properties on primary copy > Shows encrypted (Taken over from GDDB, as expected)What I expect to see in command center, when I review my backup copy job > Encryption Enabled: Yes, as we can see in the java GUI.What it actually shows:Encryption enabled: Unavailable When reviewing the snap job (Which does not use dedupe, and we do not encrypt it)In the command center it shows: Encryption enabled: YesIn java GUI it shows: Encryption enabled: No (As expected, because we do not encrypt the snaps) Is this somehow expected behavior, or should we raise a case to dig into this more?

Hey all,  ich habe eine Frage und zwar hab ich gerade ein Zertifikat ausgetauscht und die Zeit für den Ablauf auf 397 Tage gesetzt.  Das Zertifikat funktioniert auch, aber es läuft nach 87 Tagen ab.  Wie kann das sein und warum gehen nur 397 Tage ?  Hier ist der String: keytool -certreq -keyalg RSA -alias tomcat -file "D:\Program Files\Commvault\ContentStore\Apache\conf\cvcert22.csr" -keystore "D:\Program Files\Commvault\ContentStore\Apache\conf\cvcert22.jks" -validity 397 -ext SAN=dns:XXXX Added translation:hey all, I have a question, I just exchanged a certificate and set the expiry time to 397 days. The certificate also works, but it expires after 87 days. How can that be and why is it only 397 days? 

I have a customer who has configured SAML within their environment that’s currently on 11.28 (2022E). If they login via the Web Console/Command Center, the SAML authentication is required. Local users are unable to access the environment. However, when logging in via the CommCell Console, users are able to authenticate using either local accounts or SAML and access the environment.Is there anyway to enforce the use of only SAML on the CommCell Console and not allow local users to authenticate successfully?

HI Team,  Greetings!On the mount path, when i click view content(attached snap). last backup time is showing as 9/9/2022 but backups are running fine on the mount path. from storage policy, i can see that jobs are showing on the mount point by using view media. i am using sp11.20.85. looks like bug. did anyone have any idea about it ? 

Hi,I’m looking for a report in the form of calendar to compare all backup windows and define a maintenance window (CV upgrade, Os upgrade, hardware replacement), by SP should the best.Does this type of report or functionality exists with CV ?Thanks in advance,Br,Gilles

I am deleting a number of Storage Policy Copies  and have noticed that Big Data Apps Index backups do not age like other backups. I have manually copied these backups to long term storage and run data aging expecting the backup to disappear from my short term retention policy. It seems as though these backups do not recognise when there are multiple copies. do I need to manually delete the extra copies?

Dear All, I have issue with my tape backup. Also my logs file location almost full. Please help me to clear oldest unwanted logs and update file.  

Hi,Today I ran auxiliary and backup copies via a Windows batch script and the qoperation command/xml parameters.It works well, but i wanted to do something more 21th centuries, more stable (the qcommand response sometimes change with new versions) and something redundant by using directly the webserver and the rest api.But i don’t find how to do it in the documentation. We have the possibility to create an auxiliary copy, but not to launch it. I’m quite surprised. Please say i'm wrong.Thank you.

I configured a Global Command Center by registering the remote CommCells as outlined in https://documentation.commvault.com/2022e/essential/151227_global_command_center.html.  When you register the remote CommCell, it asks for the Service CommCell host name along with username and password.  It then reaches out and synchronizes the service CommCells.For some reason, when I look at the CommCell names under Service CommCells, it is inconsistent.  Some are showing a CommCell ID/Registration number while others have the full hostname and others have the short CommCell name.Where is it pulling that CommCell Name from?  Can it be edited?It would be nice if you could edit the CommCell names on the Service CommCells page to input a friendly name so that the other admins would know which one it was.  Perhaps that would be an enhancement?  Right now under Actions I only see Refresh and Delete.

Hello We are testing to perform Baremetal Restore. We are trying to restore a virtual machine in the VMWARE environment. I’m following this documentation: https://documentation.commvault.com/commvault/v11_sp20/article?p=18949.htm However,after boot the ISO the boot hangs. As the Imagem Below. Restore does not evolve. What needs to be done?

Hi,In windows server 2012 r2Commvault logs location C:\Program Files\CommVault\Simpana\Log Files\InstallMongoDB.logthe file increase day by day, what this log related? how can we reduce it? Regards,Sharan

Hi Team, We saw that one of our file backup has detected stale mount path in the scan phase. I saw below BOL but there is no how we can get backup this stale mount path. What can we check from OS ?How can we take the backup for this stale mount path, what is the suggestions ? 35041 88e1 09/21 01:01:20 15332611 MountPathInfo::expandContentPathByVolumes(491) - /data of type [xfs] is skipped due to stale https://documentation.commvault.com/2022e/expert/24174_frequently_asked_questions_linux_file_system_01.html#how-are-stale-nfs-mount-points-detected-during-scan-phase

we are using MySQL8.0  on centos7. We installed Commvault v11.28.14. We enabled xtrabackup and full instance xtrabackup.  we are trying to full backup,and pending status. cvfwd.log have error:(192.168.179.3 is client IP)2640 11bc 08/23 12:30:08 DT:00128 ######## ERROR: cvfwd_ssl_ext_parse_cb(): Peer 192.168.179.3 didn't provide a common CA certificate2640 11bc 08/23 12:30:08 ######## ######## ERROR: cvfwd_ssl_log_and_clear_errors(): error:1422B06E:SSL routines:custom_ext_parse:bad extension: (ssl\statem\extensions_cust.c:162)2640 1878 08/23 12:31:03 DT:00129 ######## ERROR: cvfwd_ssl_ext_parse_cb(): Peer 192.168.179.3 didn't provide a common CA certificate2640 1878 08/23 12:31:03 ######## ######## ERROR: cvfwd_ssl_log_and_clear_errors(): error:1422B06E:SSL routines:custom_ext_parse:bad extension: (ssl\statem\extensions_cust.c:162) 

Hi, I want download manager v11SP20 for linux on server linux , how can I do ? ThksDario

Hi Team, We are configured FSO and try to perform a file server optimization on a file server (size 30TB ).now we are getting  error regarding the index server . Error : Error Code: [72:106]Description: Failed to send    data to Index Engine. Please verify that the Index Engine is running.Source: Please help here 

Hi Guys, I have a mysql active/passive cluster. I would like to backup the databases using the cluster VIP.Unfortunately I didn’t find anything in the documentation. Any help please? thanks in advance for your valuable help !  

Hi, I am thinking to use Aux copy to move backup jobs of backup copy of storage policy from one disk library to another as the original disk library is getting full. I have several questions regarding Aux copy and hoping that I can get answers here.as there are two different disk libraries which use different DDBs, does it mean that a full copy of backup jobs will be transferred through the network without deduplication? When I looked into the aux job that I ran for testing, the size of backup data transferred across is much smaller and very closed to the actual data written size of the original copy. Did I miss anything or this is expected behavior? If so what is the theory behind it. How can I tell for sure that all backup jobs have been copied across? I am planning to delete the original copy to free up space but I want to make sure that all jobs are copied across before doing it.Kind regards,Boyi

Hello,I need some help, i have an issue that my adminconsole browser cannot access.IIS on running condition, and services are running. 

Is it possible to use a Media Agent proxy for Intellisnap backup operations?Although I configure a proxy in the settings of the subclient, the backup continues to use the MongoDB nodes to take snapshots, instead the proxy configured.The storage is a NetApp.