Self-Hosted Q&A

Hi, I’m not working a lot with Snap Copy and one of my customers wants to use it in this way !Multiple Snap during the days, let’s say one every hour but he wants to have a backup copy of the last one of the days only and he is using Plan to manages is environment.

Hello all, I have some auxiliaries copies with deduplication and for some ddbs (not all) of these copies i have a partition offline, i cant see the reason for this because the configuration is the same between the 2 partitions, and i have some ddbs where this media agent is online.This is an example where the partition is offline:  This an example where the same media agents have a partitioned ddb and they are both online:

Hi All, is it correct that's not possible to backup all file version during OneDrive backup ?  https://documentation.commvault.com/2022e/essential/130942_backups_for_onedrive_for_business.html  You can back up only the latest version of a file from the OneDrive for Business user account. If you back up the same file multiple times, then different versions of that file appear in the Browse window.  In the SharePoint contents it is possible. 

Hello all, is it possible to backup locked files in OpenVMS? Backup is running, but some files failed. I found an old manual:You can instruct the backup procedure to save open files by using the /IGNORE=INTERLOCK qualifier on the BACKUP command. When you use the /IGNORE=INTERLOCK qualifier, the contents of the file at the moment of the backup are saved.The /IGNORE=INTERLOCK qualifier is useful for files that are constantly open (and would therefore not otherwise be saved). However, you must recognize that you might be saving inconsistent data, depending on the applications that are writing to the open files (for example, open application transactions or file data cached in memory). Also, because of the way BACKUP scans directories, any activity in a directory (such as creating or deleting files) can cause files to be excluded from the backup. In general, it is best to back up your system when a minimum number of files are open.Is

hi,we are using Commvault backup solution last 4year, but few days we have some trouble of backup mount error, error showing as given below   Error Code: [19:1131]Description: Unable to reach the client [svtgulp01]. Please confirm the server is up and running, then check Network connectivity between Commserve and remote computer.Source: svtgcmp00.team.com.bd, Process: JobManager

Trying to run a local install on a new redhat9 systemSee the following messages in sh.log“./install: error while loading shared libraries: libpython2.7.so.1.0: … No such file or directorySystems has libpython3 files.  Not “2”.Running 11.24Don’t see that listed in the system requirements for Linux.

Hi,I would like to create a client group based on an windows AD computer group, is there an existing way of doing this.If this is not possible and I have a dump of the AD group how can I script the creation or the addition of these computers to a Commvualt client group.

if I’m not wrong, the reports in feature release 11.21 the reports were generated with name alongwith the jobid, in 11.22 it again changed back to just the name that we provide. Is there a way to append the jobid of the report alongwith the reportname (Report custom name) that we provide

Hi, maybe you have an idear :)  We are migration index V2 from 1 vm to another vm. the index is used only for Exchange Online Backups.  The migration time is very slow ! We had 750 Mailbox so 750 Indexes and it takes 15 minuts for each mailbox. I looks like an timeout or an wait ore something like this.  The side effect is that the recall is not working for all mailboxes. 

Error: Failed to extract SEE Files for packages [717, 952]. Exception:Access to the path 'C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFiles\Base\DBUpgrade\CommServer\DBUpgradeCommServerPreUpgrade.see' is denied.

On Gmail backups, some of the user backups are getting failed due to account is offline or something? is there an easy method to find out the failed users list from the backup job. 

Hello,I got following request:Backup VMs with retention of 45 days, for all log files we need a retention of 5 years. (Windows and Linux)Any idea how I can easy configure such requirement? If possible without install a agent.We are running V11SP24.56, vmware snapshot is configured with index V1.regards Juergen

how to identify whether SQL plug-in (CvSQLAddInConfig.exe) is configured or not, without login and checking from SSMS on servers ? 

Hi I have started to work with a new customer, and this customer are using Commvault LiveSync, and one thing that are making my attention, and there for this questions.  When looking into the client group “CVLiveSync”, I can see mutiple groups with or without clients inside. I can of course see the client group called “CVLiveSync”, that have the active and passive node.But I can also see other client groups, that have normal Commvault Clients inside.  Is that normal for the client group “CVLiveSync”, that you put also normal Commvault clients into this client group? I would except that this client group “CVLiveSync” would only contain one group only contain the active and passive node. Or am I wrong here? Thanks in advance! 

Hello all,we had to delete some mountpathes a few weeks ago without problems. Now we get some jobs “DeleteMountPathAuthorization”, but the pathes are deleted already. Is there a way to get rid of these jobs? After killing the jobs we get the jobs queued again after a while. Thank you.

System volume information space filling up windows shadow copy settings set to no limitThere is a trick to clean it up but wondering why?

Hello all,maybe you can help me!?The following situation at the customer:Linux system with HANA DB (all HANA specific filesystems connected via NFS)the customer has one IP for the host and one VIP (+DNS) for HANA (same subnet). The idea is that he can move the HANA system to a stronger host at any time without having to change anything in the HANA configuration (hence NFS).How do I manage to add the system 2 times in Commvault (1 x under its real host name for OS backups and 1 x as virtual system with the VIP and the HANA DB name (DNS entry for the VIP) for all HANA specific connections? So far Commvault takes sometimes one and sometimes the other IP as primary IP when I create the client and when I want to include the other one I fail. Under Dataprotector this was easy, because there was the possibility to enter a virtual host. So the DB integrations could run over the VIP (and it didn't matter where the DB was running) and the host backup over the

Hi all,after reviewing and accepted or denied all documents present in a request, the status of the documents is not updated. Only after several attempts to move between the tabs of activate, it updates and I see the "complete review" or "request approval" access keys appear.  The currently installed ver

When we try restore DB backup with XtraBackup we can show this error:Error Code: [87:99] Description: Restoring Percona Xtrabackup database [~pki_2010~] failed. Reason:[~0xECCC065B:{XtraBackup::XtraBackupUtil::prepare(323)/ErrNo.1627.(Unknown error 1627)- Failed to run the command [/usr/bin/xtrabackup --prepare --export --target-dir="/var/lib/mysql/restore/pki_2010" ]. Error = [0xECCC065B:{XtraBackup::XtraBackupUtil::runXtraBackupCommand(119)/ErrNo.1627.(Unknown error 1627)-[xtrabackup: recognized client arguments: --prepare=1 --export=1 --target-dir=/var/lib/mysql/restore/pki_2010 /usr/bin/xtrabackup version 8.0.10 based on MySQL server 8.0.18 Linux (x86_64) (revision id: 94f9645) xtrabackup: auto-enabling --innodb-file-per-table due to the --export option xtrabackup: Can't change dir to '/var/lib/mysql/restore/pki_2010/' (OS errno 13 - Permission denied) xtrabackup: cannot my_setwd /var/lib/mysql/restore/pki_2010/ ]}]}~] Source: camgsmysql03, Process: MySqlRestore

 We have FULL backup failling for months but incrementals working:Can you please assist?Description: Unable to read index metadata required for backup. If the error persists, please contact your service provider.

Dear ALL,How we can fix this.  Error Code: [18:146] Description: SAP HANA Error [Waiting for stream reservation for backup.].Client reediness check SS.But we have below free space in the storage. 

I know that commvault checks log space and can alert against it, what I don’t know is is this is stored somewhere in the database.

Hi! I wanted to test out the hardened Commvault image available to download from the storehttps://cloud.commvault.com/webconsole/softwarestore/#!/130/704/20288 I have downloaded the ova and deployed it to VMware environment. During deployment I have specified new hostname and password, but I cannot login to the VM because the password I set don’t work. The hostname is changed only after a manual reboot but password is not working.OVA deployment is pretty straight-forward and it is something I am rather familiar with, but I cannot get this to work. I’m wondering if anyone has similar experience or am I missing something?

While installing Passive CommServer in LiveSync, Instance001 i.e. Passive CS installation is failing with below error: Can anyone help to understand the issue?   Error Log:436   1     09/09 11:05:41 ### ### ### - Maintenance release download complete436   1     09/09 11:05:41 ### ### ### - Update installation is in progress...436   1     09/09 11:05:41 ### ### ### - Please check [C:\Program Files\Commvault\ContentStore\Log Files\UpdateInfo.log] for granular details436   1     09/09 11:12:10 ### ### ### - Update installation completed.436   4     09/09 11:12:10 ### ### ### - Showing dialog : PostFileCopyConfigurationViewModel .......436   21    09/09 11:12:10 ### ### ### - Base folder path [C:\Program Files\Commvault\ContentStore\Base] is already present in the system

Hello,Is there a way of doing post actions when a Drbackup is finished?. I don’t see where I can add any pre/post actions for the DRbackup. //Henke