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Self-Hosted Q&A

Ask and answer questions about your self-managed and on-prem software

  • 4,938 Topics
  • 21,339 Replies
4938 Topics
F
Bit
FrankJWBit
asked in Self-Hosted Q&A
Accessing Comcell Console

Curious if there’s a better way for users with specific roles to access the Commcell other than  the CommVault Simpana.jnlp.  I downloaded/extracted netx.jar and it opened to the Commcell a couple times, then failed.  Thx! 

5
A
Vaulter
2 years ago
YYZ
Byte
YYZByte
asked in Self-Hosted Q&A
software_installation_directory \ CommserveDR folder path - Is this folder deleted 'daily'

Hisoftware_installation_directory\CommserveDRThis folder contains the SQL DMP files, typically generated every day at 10am(Unless the config is changed and this initial dump folder is moved elsewhere) Do the DMP files remain in the folder ‘up until’ the next days DMP files are generatedORDoes the entire ‘folder’ get wiped/deleted at a pre defined time each day (eg possibly at mid night) I’ve never checked this before and have a test running to see if the ‘folder’ is erased or whether the contents are erased at (say) midnight

3
L
Byte
2 years ago
ckl
Byte
cklByte
asked in Self-Hosted Q&A
User [admin] attempt to log on was denied

Hi guys, yesterday I tripped over an interesting information in my Commcell Event Viewer. User [admin] attempt to log on was denied.Severity: InformationProgram: EvMgrSI got this entry every 2-5 minutes and I ask myself where it comes from because I thought we don’t use this user. There is no use of user ‘admin’ in task scheduler or in our Automic UC4.Any idea where I can find further information?Thanks in advanceChristian

6
S
Vaulter
2 years ago
Mohit Chordia
Byte
Mohit ChordiaByte
asked in Self-Hosted Q&A
Per TB Cost of Commvault

How to calculate per TB cost of using Commvault Data Protection ? Is there any calculator which can help us to determine the cost ?

3
Chris Hollis
Vaulter
2 years ago
Henke
Byte
HenkeByte
asked in Self-Hosted Q&A
Backed up files

HelloIn Job details for a completed backup is the “No of Files(s):” just calculating files, no folders?  Trying to find 4 miljon files out of 8 miljon that are stated as backed up but I can only find roughly 4 miljon files in source (with exclusions in mind)./Henke

3
Mike Struening
Vaulter
2 years ago
G
Byte
gary mcneelyByte
asked in Self-Hosted Q&A
Could not get SIDB folders

 Question: is there a report that gives you the names of the clients that are running but have the error Could not get SIDB folders  ?right now I manually view the logs from the job 

2
S
Vaulter
2 years ago
R
Byte
Rahul18081Byte
asked in Self-Hosted Q&A
Exchange Online Index Server

to configure Exchange Online backup (O365) we need Access Node and Index server.Why do we require Exchange Online Index Server? What are its Pro and cons?

1
Mike Struening
Vaulter
2 years ago
M
Bit
MsPBit
asked in Self-Hosted Q&A
How do I go about creating a customer specific License Summary Report?

I need to create a Monthly LSR for a specific customer but cannot see the options in the LSR config to specify the Client Computer Groups for the customer required.Any help / advise would be greatly appreciated.Thanks

2
L
Vaulter
2 years ago
P
Bit
paragonBit
asked in Self-Hosted Q&A
Update clients agent status - not applicable

Hey guys,I’ve recently upgraded my Commvault comserve and media agent and now im in the part of updating all the agents.Some of the agents I was able to schedule upgrade through the commcell console but some have the Update Status as ‘Not Applicable’.(image attached) What does that mean?Do I need to go over these machines and manually install the agent?Thanks!

7
L
Byte
2 years ago
X
Byte
xiwenByte
asked in Self-Hosted Q&A
Commvault server support multiple Azure subscription

I have five subscription in one Azure region, plan to deploy MA & VSA in each subscription, plan to deploy one Commvault server in the region. Any logic to select subscription for Commvault server? for example, the Commvault server should be in the subscription which  request more backup demand, or ping result is less than 200ms, etc.

1
Mike Struening
Vaulter
2 years ago
C
Byte
chris_ahnByte
asked in Self-Hosted Q&A
Linux service auto start

hi, After restarting the server,Is there a way to prevent commvault service from starting automatically?

1
R
Vaulter
2 years ago
J
Byte
johanningkByte
asked in Self-Hosted Q&A
Windows Installation Package with param file

Hello,according to : Installing a Windows Custom Package Configured as a Self-Extracting Executable File (commvault.com) It should be possible to use the /play parameter with the selfextracting CustomPackage.exeNote: If you want to use a custom answer file during the installation, add the argument /play install.xml to the above command, where install.xml is the name of the custom answer file in the custom packageThis doesn’t work for me. It is simply ignored and the installation is playing the install.xml included in the package.exe.Any idea, how to update the install.xml contained in the .exe or add some parameters, like the gateway to be used during client registration, from the commandline ?Can you tell me how to get an alternate / addiional install.xml into the package.exe ? (if this is required here)Simply using 7zip is not working für me here.I’m currently using V11.25.14The only other option I see is to either create selfextracting packages for every possible target environment

5
Onno van den Berg
Commvault Certified Expert
2 years ago
C
Commvault Engineer
asked in Self-Hosted Q&A
Restore issue

Hi Community, I’m facing an issue, and maybe some of you already experienced it. We had a client associated to a storage policy, which was working fine, we added a new MA and created a storage policy with this new MA. After that, we wanted to associate the client to the newly created storage policy in order to use the new MA. After changing the storage policy, we faced an issue with backups, indexing wasn’t working properly, which we fixed by changing the index server of the backupset of the client from the old MA to the new one, and now we are facing an issue where we cannot restore anymore (Below a screenshot).Please note that we restarted all services for all Commserve, old MA, new MA.In the DATA RECOVERY JOBS summary, we have a CommServe Management jobs with the storage policy index as a client, stating that there is no communication between the 2 MA. Any help or suggestions would be much appreciated. Regards.  

7
Onno van den Berg
Commvault Certified Expert
2 years ago
S
Commvault Certified Expert
SSchmidtCommvault Certified Expert
asked in Self-Hosted Q&A
Oracle Permissions

Hi All, an short question.  We have running an oracle instance on windows. The instance is running under user domain\x and the backup is running under domain\y user accounts.  In the reports we get the message:   Full access permissions not found for User [papstar\ora-home] on registry [SOFTWARE\CommVault Systems\Galaxy\Instance001]]. Please address these access rights.ll access permissions not found for User [domain\x] on registry [SOFTWARE\CommVault Systems\Galaxy\Instance001]]. Please address these access rights.  Is it correct that the user which runs the instance needs rights on this path ? 

4
Sunil
Vaulter
2 years ago
K
Byte
Kamil
asked in Self-Hosted Q&A
Error: MAPILogonEx failed

Hello Commvault Community,  Today I have a problem with Exchange 2010 operations, and more specifically for the Outlook 2013 application.When deleting e-mails from an archived mailbox, an error appears:---"Mailbox [<Mailbox Name>], Skip / Failure Reason [Error: MAPILogonEx failed, reason:> [MAPI_E_LOGON_FAILED (0 × 80040111)] <, Please verify that the profile this product created can log on to its associated mailbox using the Exchange Client Software. If this software is not currently installed, log on to the Exchange Server using this product's Exchange Account.] "---This is probably an outlook on access node problem, I just don't know what. Outlook 2013 × 64 is installed on Exchange 2010.At first I thought that "Disabling MAPI Over HTTP" would solve the problem, but this is Exchange 2010, not 2013. Interestingly, the mechanism for outlook 2010 works, but does not work for outlook 2013. In the attachment I am sending the content of two logs that record the behavior of the

15
Mike Struening
Vaulter
2 years ago
K
Vaulter
KyungKee KimVaulter
asked in Self-Hosted Q&A
CommServe SQL Server security settings (revoke public role)

Hi Experts, Our customer has conducted a security check, and there are points related to SQL Server on CommServe.The issue is that the role of the SQL Server DBA account is set to Public.224 public sp_MSalreadyhavegeneration224 public sp_MSwritemergeperfcounter224 public sp_replsetsyncstatus224 public sp_replshowcmds224 public sp_publishdb224 public sp_addqueued_artinfo224 public sp_replcounters...and many more Regarding CommServe security, I looked at the CommServe Hardening.pdf whitepaper document, but could not find anything related to public roles.(Title: CommServe Component Security)Is there any problem if I revoke this public role?Or should these be kept public? Best RegardsKim KK

2
K
Vaulter
2 years ago
S
Bit
SteelerBit
asked in Self-Hosted Q&A
Question about Synthetic backup

I am a little unsure about how synthetic consolidation works.If you run only a synthetic backup on a given day and no other backups, will that synthetic backup contain data from the same day?Or does it have to have an incremental backup running just before in order to capture data from the same day?BRSteeler

2
Aplynx
Vaulter
2 years ago
B
Byte
BloopaByte
asked in Self-Hosted Q&A
install commvault agent on another instance remotly

Hello team,I want to install commvault agent on a linux machine that is connected to another commserve in another domain.I want to install a second agent, this agent should be connected to our commserve.is it possible to do that remotely ?  

3
B
Byte
2 years ago
T
Byte
Thos GieskesByte
asked in Self-Hosted Q&A
is allow incremental during synthetic full still an option?

hi, i was working with a customer who has long running synthetic fulls.which disrupts the Incremental backup schedule. so we entered as we used to normally do for indexing V2 clients the bjMAllowIncrWithSynthFull add setting.but it does not seem to work, and i am not able to find a reference to the setting in the latest documentation.is this still available?  kind regards, Thos Gieskes.

4
T
Byte
2 years ago
K
Byte
kszafByte
asked in Self-Hosted Q&A
LiveSync DR

Please help with upgrading and unifying the SQL version on one of the CS.CV reports problem with SQL versions, on one of the servers we have 15.0xxx on the other 13.0.xxx.We cannot perform a full DR. Do you have different method than > https://documentation.commvault.com/11.24/expert/142604_upgrading_microsoft_sql_server_editions.html I will be very appreciate for help!

2
Graham Swift
Vaulter
2 years ago
0
Byte
0ber0nByte
posted in Self-Hosted Q&A
Data Priavacy feature - alert or report for affected clients?

Guys,Is there a report or alert to check daily basis if privacy option still remain disable and send to an mail to us ?

6
Mike Struening
Vaulter
2 years ago
Kamil W
Commvault Certified Expert
Kamil WCommvault Certified Expert
asked in Self-Hosted Q&A
Incorrect URL (IP address) for Web Server

 Hi guys,I need your help.The Customer’s CommServe is running CommServe Failover configuration as follows:CS Active: 10.100.9.200 CS Passive: 192.168.209.200Once I click an icon of any web services in CommCell Console (Web Console, Command Center, SLA, etc.) CVLT takes me to the CS Standby IP address which is 192.168.209.200 Can you tell me guys, how can I change it?Rgds,Kamil 

7
Matthew M. Magbee
Byte
2 years ago
C
Bit
Chitra SahaBit
asked in Self-Hosted Q&A
Weekly backup report that lists full and differential backup

Has anyone creates a backup report that list full and differential backup? I tried to save the job summary report but it changes after I change it. It looks like the changes are not permanent.

1
Mike Struening
Vaulter
2 years ago
K
Byte
Kamil
asked in Self-Hosted Q&A
Changing the Active Directory domain to a new one - migration

Hello Commvault Community, I need to change the Active Directory domains to a new one (new name, new user accounts, change of Hostnames for Clients) - I already have a plan on how to do it. I would like to make sure that the plan I have prepared for myself doesn’t have any missing elements. I have the biggest concerns when changing the domain for CommServe (whether everything will flow without any problems on the SQL database side). The environment runs on the SP24 version, all configured Clients have DNS Hostnames. For example, there is currently the domain "ABC" and it’s to be changed to the domain "AB". On the DNS side of the server, we plan to add a second record with the target domain - "AB" for each Client, then the Clients will run on two DNS Hostname, but the recognizable one on the Commvault side will be one - old domain. Plan:1. Create an account with "Master" permissions.2. DR Backup.3. Adding the "Domain Controller" in the "Security" tab and assigning the newly created user

1
Mike Struening
Vaulter
2 years ago
Marcel
Commvault Certified Expert
MarcelCommvault Certified Expert
asked in Self-Hosted Q&A
Windows 10 long path feature

I have a pretty straightforward question: does CV support the Windows 10 long path feature regarding FS/VSA backups and restores?MS Reference:https://docs.microsoft.com/en-us/windows/win32/fileio/maximum-file-path-limitation?tabs=cmdthanks!

3
Marcel
Commvault Certified Expert
2 years ago

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