Self-Hosted Q&A

Commvault services goes into disabled mode after coming back from DR failover

Hi Folks, I have created a new Subclient policy for taking only office files backup.but when i associated this to my clients. They now have two policies one is default and other is new which i created and this created a failed backup job for the default policy. I am not able to remove that default from policy , how can i resolve this? 

Hi, I can’t seem to create a failover groups.I’ve created a Replication group and the replication is working, I can even do a test, planned and unplanned failover. However when I try to create a failover group the VMs it says I don’t have any VMs under the requisites. Thanks for the help,HA 

Have a particular Linux server that I’ve enabled 1-Touch.  It is creating a folder INITRD in /tmp, and a file “initrd” in /tmp as well.  I presume this is part of the 1-Touch process, as I can see in the sr.log file references to the INITRD folder.  I was wondering if this is something that the backup process should clean up after it is done, or if there is a way to specify a different “tmp” folder for this operation.Also, in the sr.log I see “rm -f /tmp/initrd.img” but not “rm -f /tmp/initrd”.  The file that is left in /tmp has no .img extension.

Hello,Im looking for best practices about MS SQL DB backup with the following requirements:Full DB backup / per day Log backups every 10’I see from Command Center, that the “default” Plan is to have Synthetic Full, Incremental and Log backups.Whats the best practice to start with? I was thinking to leave only the Synthetic Full backup once a day and the Log backup every 10’. And delete the incremental backup from Schedule.    Is this enough ? Thank you in advance!

Hi.When we create a Calendar Job Summary report in Command Center - it shows the server names - but the fields under the dates are gray. No data.Any ides? 

Hello Dears, Seeking your support to enlighten  me with a sloution for a failing cross restore oracle rac according to the RMAN LOG the db restore completed but there was an error restoring a specific logfile.RMAN-00571: ===========================================================RMAN-00569: =============== ERROR MESSAGE STACK FOLLOWS ===============RMAN-00571: ===========================================================RMAN-03002: failure of recover command at 05/10/2022 19:46:46RMAN-11003: failure during parse/execution of SQL statement: alter database recover logfile '+FRA/bopdb/archivelog/2_5216_1074853752.dbf'ORA-10877: error signaled in parallel recovery slaveRMAN>Recovery Manager complete. so we are unable to bring the db online.ERROR: Error Code: [18:190]Description: RMAN Script execution failed for instanc

Hi, I would like to test a Full System Recovery of Active Directory, not the backuped data itself, but the procedure. 2 DC’s (Windows 2008 R2) with agents installed. According to the documentation, In the event of a disaster, I can recover the full system by using either 1-Touch Bare Metal Recovery or a full system recovery.In my case, I want to test “Full System Recovery: Recovering a Domain Controller” documentation starting from second item (Restoring the file system data). Why do we have 3 options there? Primary, Non-Authoritative and Authoritative.  

I need to configure a new Exchange DAG.In the configuration settings there is an user to specify. The Exchange Administrators are asking me which are the right permission to assign to that user at Exchange level.I don’t find in the documentation a clear answer. Someone can help me ?Thanks

Hi All, We are trying to restore the Commserve DB manually on another server using the CSrecovery assistant tool (Command line). The destination CS has exactly same commvault version and hotfix applied. but when we run below command :CSRecoveryAssistant.exe -operation Recovery -skipdumpthen we get error that version on source and destination is not same. Please suggest

Hello all,I have a general question:Does Commvault release 11.27 exists or not ?I am unable to find any article or news about this release in documentation or even support portal… It looks like Commvault release jumped from 11.26 to 2022E (11.28 ?), am I right ? Many thanks.Regards.R.

Hi,I want to backup and archive my netapp cifs shared. When I read through documentation online, there is NAS & ndmp backup.I believe the best way is through ndmp backup using MA as ndmp remote server.I just don’t get on the archive potion. The data access node and f-policy proxy can I use the same MA use for backup?Will it be like one-pass, where I just run backup and then archive will be based on the rules set within the same backup process? Or different backup and archive set need to be created and run different job? regards,Fauzi

File System Backup completing with errors :-The process cannot access the file because it is being used by another process . logs have been attached for reference  Troubleshooting done :- a) Restarted Commvault & VSS Services on Client Machine  As per logs there are multiple file extensions so if exclusions are to be setup , it would be global ones or specific to client 

HI teams, We move to Exchange 2016 DAG from an exchange 2010 DAG.I try to reinstall a new DAG Client but i’ve a ‘DAG Discover Failed’ Error.Try Automatic and Manuel selection...No wayAny Idea ? 

Hello, We started with the Edge backup solution for our laptop clients but we want also to hide the Edge Monitor settings button or restrict user permissions in order for them not to be able to modify the schedule/content of the backup from the webconsoleUnfortunately we did not found in the documentation related to this Any suggestions will be highly appreciated

can someone help me with what needs to be checked in this type of error :No volumes were found on instance [WHQWZILPNL2N2 - bad].  Please ensure that the instance is configured with one or more volumes.

Hello !In our configuration, there were many licenses, both permanent and temporary, trying to move from volume licensing to socket licensing. The result is sad, the temporary license will end soon.Maybe someone knows how to clear the configuration from licenses and apply a permanent one?

Hello, I would like to ask if anyone is using the Rocky linux operating system as a media agent?Do you have any issues or thoughts regard this combination?So far i have encountered an operating system freeze and I am wondering if Rocky is good replacement for Centos. Regards,Marcin

Hi The post below helped remove jobs that would not clearThe ‘issue’ is these non clearable jobs are now appearing every dayThese jobs appear to be:The “4am” jobs that backup VM’s that failed overnight backups These “4am failed virtual machine” jobs are in the discovery Phase - but show as 100% completed - and do not clear - preventing the next evenings job (for the associated subclient) from running I’m happy to raise a support ticket, but hoped the community might be able to help(Currently on 11.25.19)   

HELLO GUYS.The SAP Hana backup was running perfectly.But, unexpected error started with the following message."UNABLE TO ESTABLISH CONNECTIVITY WITH THESE INTANCE PROPERTIES FOR [xx]. [INSTANCE PROPERTIES VALIDATION FAILED. PLEASE CHECK DB CREDENTIALS.]"I contacted the SAP HANA team. I was told that DATABASE is online and operational. And the user "backup" has the credentials OK. I asked for a password reset.However, none of this resolved. Error persists.

My client wants to know why the core dump is happening(server : linux) 

Hello,When Commvault is licensed using “Per VM” model it is allowed to install Commvault backup agents (MS SQL, Oracle, Filesystem,..) inside VMs, to protect data on those VMs, in this case vOI license is used.In some cases it makes no sense to backup those VMs using VSA agent if it is backed up by application specific agent, in another cases it is not possible, for example VMs with physical RDM disks.Question: Is it allowed from licensing perspective to backup VMs using only agent inside VM, without VSA  backup, will it comply with “Per VM” licensing model?Br,Andrejs

Hi All,is there any way for configuring tape-out to be done from a replica library (using 3rd party storage hardware replication)?The reason is to offload the weekly tape out from the main library to another library due to performance issues (a lot of read/write operations).So, the current requirements are:Prod site CV MA to Aux copy to DR site MA (all CV) Prod site main repository to replicate to new prod site repository as a CV replica disk library (using storage replication) Prod site CV MA to copy from replica disk library to tapeI also see this document - https://documentation.commvault.com/commvault/v11_sp20/article?p=9560.htmthanks,Eyal. 

hi Vaulter , i got my ESxi Crashed along with cv MA inside.i created  one fresh MA, put it on the disk library, after completed the validating mountpath process, i try to restore one of my backup from there,( view jobs from storage policy -- select a full job listed there -- right clik -- browse n restore -- view content. the error is Index Server [] is not reachable. Please retry after sometime.red cross on the rightis there a way to restore my backup since the storage holds the backup data?bunch of thanks in advance...regardsDing

 when I want to generate a report in the web console it tells me that I do not have the privileges, however my user is within the master role