Commvault Cloud Topics

Hello Community We have two Commcells, one based here in the UK and one in the US.  The issue I have is I cannot use one email address to log calls in both environments.  It seems sub accounts do not have the ability to do this.  I spoke to support and they sent me this Sub-Account MANAGEMENT IN THE MAINTENANCE ADVANTAGE CUSTOMER SUPPORT PORTAL (commvault.com)  however there is no mention of merging accounts to use both CommCell’s.  This was something that our account manager said could be done. Alas, Im struggling to see how this is done, as I get this message when ting to create a new sub account and get this message on the US Commcell Please be advised that e-mail addresses must be unique to each contact. If you are looking to add a contact with the e-mail address Tony.Queen@aggreko.co.uk

Is it possible to get a history of all the backups commvault has carried on a client out since it was configured? even the pruned/aged jobs?

Hello,Is there someone that can interpret and let me know my assumption on the switches in the below command to are.-j = jobId-i = Deduplication Partition-c = ??-in = CV Instance-cn = Client-group = ??“C:\Program Files\Commvault\ContentStore\Base\SIDB2.exe -j 0 -i 74 -c 178 -in Instance001 -cn client-server 1 -group 0”Also, if anyone know why the above doesen’t have a JobId, or rather why it’s 0. Is it just an internal thing to the SIDB2 process?I’ve seen the command have -j 0 as well as a -j xyz jobId that is searchable. BRHenrik 

Hi,we use Commvault Simpana 11 with a TB licence model.I backup my Windows fileserver with a file agent and i plan to migrate this to VMWare virtual server agent.How is the behavior because of the TB capacity?Do i need 6 tb for the transition period until the data from the file server agent is aged out? Thanks and RegardsDennis

Has anyone experimented with the “Automatically use optimal number of data readers”?I set this on some test SubClients and it is defaulting to 1 regardless of what the manual setting is. This results in jobs taking dramatically longer? Does anyone know how the readers are optimised?Why does it default to 1 regardless of the starting position?

With a vcenter migration to a new vcenter what happens to the job history after the vm has been moved?   Let say perhaps there is a infinite retention set on job and the vm is moved to the new vcenter, does that job now need to be deleted? Thanks

We have a need to restore from HNAS backups.  Currently the only way to restore is via a share path to its original destination.  With our subclients having many shares as its content, what is the best way of performing large capacity restores, (TBs)? 

Hi All,We want to run oracle archive logs backup every 1 hour irrespective of any threshold requirements. What is the best possible way to schedule it? Thanks in advance for your help.

Hello Guys;Let me explain what it happens to me on the commserve environment. I have vmware backup tape backups but on the job history for those backups i can't see in which media the backup copies were copied, i can only see where the primary snap are saved.To be able to see those tape backups copies I have to go to all the way to the storage policy and select the option tape and select view jobs and select all the servers to see in which media they were copied.Is there a way to solved the little issue?? By the way i have version 11.20.60 of commserve. 

Hi Team,Just to be sure !I’m planning a domain change for all the servers at a customer,I just want to be sure if there is a special gotcha for FS who as Archiving “Stub” on them !Nothing special to be aware of ?Thank you,

For existing clients on where you push out application/database agents afterwards you most of the time have to run the cvpkgchg command to replace the permissions. In case of a push installation via the CommCell console you have a possibility to enable to option "Override Unix Group And Permissions”.https://documentation.commvault.com/11.24/expert/1935_changing_unix_groups_and_permissions_on_unix_clients.htmlThis checkbox is not present in Command Center (https://documentation.commvault.com/11.24/essential/127715_adding_database_server_for_sybase.html). Does this mean that it will do it automatically? My assumption is that

Hi Team, In one of my customer’s Admin console I’m not able to see View option in Job History from Admin Console.Please let me know what things I need to enable to see the option like mentioned in below screenshot. 

Hi All, We recently had an issue where 1 client Commvault client certificate did not get renewed, our supported customer is a bit on edge and wants to get a report of all Commvault client certificates, when they were issued and their expiry date.Understand that Commvault auto renews the certificate 2 weeks before expiry and the details I require can be found in the Commcell Console but need to understand if such a report can be created, either from the web console, the commcell console or via the Commvault CLI that can be created in a .csv or html format.Any help would be appreciated.ThanksTom

how to automate items listed in file browse at the moment we have a tapeout process which puts some imoprtant files to tape every month end; when a new file is added; we have to manually verify what files went into the job by manually browsing the items; If there a way to run some sort of api/script to get this information on an excel sheet.  Idea is to automate this check; rather than having to check 10 different jobs and see what files are in the tape via browse option; I want to run an api to get the list of files that were in the tape job

Hello,I have CommServe backup server (two Media Agents  with many machines, with Linux Data Agent, also virtual machines) version simpana 11.20.0 installed. I have to plan migrate our existing CommServe (installed on Windows 2012) to a newer hardware with better performance and Windows 10.Which documentation do you recommend? Which method of install to use for upgrade?I have found https://documentation.commvault.com/commvault/v11/article?p=2224.htmThank you!Best regards,Elizabeta

Commvault V11.23the Index backup runs as per the schedule, but can find the index server option under Client computer groups. and not able to see the pseudo clients under Clients as well.

Hey Community,2 QuestionsIs it possible to change the AWS storage tier from Glacier to Deep Archive on copies that already exist beside running an aux copy? We ran 7 months of aux copies to Glacier until we were told to send it to Deep Archive.. Now we have 500TB sitting in the Glacier class and of course, costing money. I’ve started the process of just aux coping them, but it is tedious to do one job ID at a time on the Cloud Storage Archive Recall workflow. Is there a way to add multiple job IDs to the workflow?Thanks in advanced~John

Hi All; I have question about create file system agent in commcell console after release license and deleting the object. Agent was only deleted in GUI not uninstalled. I see clinet name but ther is no Agen Type under. Regards; Pawel

We recently had a great thread asking this very question, and the content that was covered deserves its own article!Keep in mind, these are guidelines and recommendations…..your mileage may vary!Sizing Media Agents and their capacity is a common question within Support and on this community.  How much capacity a Media Agent can handle is purely based number of DDB disks and their size.The number of partitions has nothing to do with capacity planning. How many partitions to use will be based on how many DDB disks and MAs are there; it’s a configuration item.For example, one Extra Large Media Agent with 2 DDB disks gives you 500TB capacity regardless of how many partitions you create!To plan out your setup, follow these simple steps:Determine how much storage capacity needed. Use below table to determine how many Media Agents are needed for your required storage capacity.Note that there could b

I have a Commvault installation with Netapp Storage Arrays. In our Netapp snapshots, we have multiple snapshots on different NAS volumes that have SP_X_XXXX_XXX which leads me to believe it is a snapshot that was create from Commvault. All of the settings say that data retention is only 30 days and the snapshots are not listed when clicking “List Snapshots” in the storage array. The only ones listed go back to last month, but in the Netapp Interface I'm seeing snapshots from 2018 that are yet to be deleted. Are these created by Commvault and have been forgotten? Was there an issue to delete these and Commvault no longer sees them? I can manually delete from Netapp, but I prefer to let Commvault do its job if possible. Has anyone else seen this?I work in an environment I can unfortunately not provide screenshots.

Hi all,Has anyone had this error popup when adding a Virtual Client?I’m pretty sure it’s an issue with the Commserve because I’ve tried various hypervisors and proxies to no avail.Thanks!

Hello,I want to rename a client via API, but it doesn’t want to work, I use following:http://testcommcell.xxx.com:81/SearchSvc/CVWebService.svc/Client/<ClientID>XML file looks like :<association>    <entity>      <clientName> "<cname>" </clientName>    </entity>  </association>  <clientProperties>      <clientEntity>        <clientName> "<cname>_decom_07.10.2021" </clientName>      </clientEntity>  </clientProperties></App_SetClientPropertiesRequest>error : <Api_GenericResp errorMessage="Failed to set Client properties." errorCode="1" />Environment: V11SP20.55

Hello allI have a bit of a strange question.I have a customer who has a very long user account name in the Database.When configuring the instance, you are limited to 32 characters in the username field using the Java GUI.The Command Centre will allow you the additional characters, but doesn’t seem to allow the connection to take place.We are not able to configure a different account name in the DB at this time so have to try use this long username.Is there a way I can circumvent this limitation?I’m running V11 SP23.Thanks again.

Hello All, I am facing the same issue.  configured the file system backup for the server and after starting its full backup getting the error “encountered failure in receiving data [The SDT data transfer was terminated on a request from the Job Manager.]”Applied the above suggested media management setting but no luck.  17708 2e14  08/11 13:47:45 4370936 CPipelayer::SendPipelineBuffer() - Tail has reported error [94][The SDT data transfer was terminated on a request from the Job Manager.]. Cannot continue.17708 2e14  08/11 13:47:45 4370936 [PIPELAYER  ] Error in flushing the current buffer.17708 2e14  08/11 13:47:45 4370936 CVArchive::WriteBuffer() - Cannot send the buffer. Ret [268435460]17708 2e14  08/11 13:47:45 4370936 CFileBackup::WriteBuffer(1683) - writeBuffer failed17708 2e14  08/11 13:47:45 4370936 CFileBackup::HandleReadAndSendFileDataError(1497) - WriteBuffer failed1

Hi,has anyone experiences with VTL self Deduplication Backup Appliances, like Quantum DXi4800 for Example (smaller Modells ~27 TB)? The deveices are non Deduped backuptargets for commvault. Later Aux-Copy to a physical Tape-Library is performed.I got a Performance Best Practice Guide from Quantum. They said use small cartridge size 50/100 GB (like Ultrium 1) but not how many Tape Deveices in parallel and how this relates in backup and restore performance. To much Tape-Drives maybe slow down the throughput but i have no idea which throughput per drive stream is possible comparred to a physicale tape drive which normaly only receive 100-200mb/s.Would be nice if someone else use this "old"stuff and can explain something in correlation with commvault. My last VTL implementation was 10 years ago.ThanksChristoph