Self-Hosted Q&A

Hi,Someone has the same problemn on 11.24  

Hi All, We would like to understand the Log4J vulnerability scanning, mitigation plans for these to ensure the products are secured.CommVaultPlease let us know is there any impact or do we require any patches  or hotfix please suggest.Commvault version V11SP11 

Hello,I have a Commcell set up on MS Azure VM’s. Commserv + 4 MA’s.Need to move these VM’s to a different Vnet/Subnet.The only way to do it is to :Delete the VM but keep the OS Disk + Data disks Deploy a new VM in the new Vnet\subnet and use the still existing OS Disk + data diskQuestion is whether Commvault application will still work after this change ?Are there any dependencies of Commvault binaries on IP address level ? Thanks

We are trying to recover (virtualize) the hyper-v machine for a test.The recovered computer is both a domain controller and a Terminal Services server.What account to use when there is no local administrator account on the server and there is only a domain one?Do you need to modify the used 1-Touch image in any special way, because the machine does not get up after recovery. (Where should you look for logs from incomplete recovery)Are there any "best practices" described anywhere?So we trying this method > https://documentation.commvault.com/commvault/v11_sp20/article?p=18949.htm after this we have error > logs form job: 11

I was wondering what are the steps to be done before the restore.Also what is the high level flow of the process for this.As per oracle doc: When Automatic Storage Management (ASM) disk groups are used, an RMAN restoreoperation creates new copies of data files only if the full name of a data file, includingthe incarnation, does not match with the name of an existing data file.A fully qualified ASM file name is of the form +diskgroup/dbname/filetype/filetypetag.file.incarnation.When you first restore the control file and then restore the other database files, the names of the datafiles in the control file may not match with the names of the existing data files and therefore the data files are recreated.Use one of the following methods to ensure that existing data files are not recreated during a restore or duplicate operation:■ In the control file, use alias names for each data file. The alias must not include the

IHi All,  An oracle database backup has been killed by me and I want to delete its backup sets from media to reuse this consumed space and I found the below  https://documentation.commvault.com/11.25/expert/13998_delete_job_from_copy.htmlAs per this document the option delete job under view jobs from storage policy copy not from storage policy but I have no storage policy copy created on my environment . how can I delete these backup sets ? 

Hello,If I seal a database a new one is created by default ? Thanks !

Hello I want to push maintenance Release 11.24.23 but I have this error message  Error Code: [68:481]Description: The source folder [D:\Wupdate] is empty or doesn't have any valid Commvault media.Source: pcpo99a00c, Process: DownloadSoftware 

is possible to deploy active active at CommServe level or required MS Clustering and if MS Clustering is required more license for node 2 ?

I need to move our Servers to a private IP and I do not know if this will cause any issues.  Can I change IP’s if I leave the names the same?Thanks! 

Hello guys, The client would like to perform delegation of some mailboxes from the admin level.However, when we try the following procedure, we cannot see the 'Exchange' entry under 'Protection / Applications' section. https://documentation.commvault.com/11.24/essential/107643_delegating_mailbox_or_folder_using_exchange_mailbox.html  The Exchange Mailbox agent is properly configured in the CommCell Console.CommServe is running 11.25.x My question is, is there any way to migrate Exchange Mailbox settings from CommCell Console to Command Center? Rgds,Kamil 

Hi,we have in a branch office an physical windows media agent.Actually the hardware is down (we are finding out why….).When this media agent is down will another media agent automatically take over?RegardsDennis

Hello…Can we back up Windows 2003 physical hosts with the latest FR (11.25)? I checked the online docs and Windows 2003 is not mentioned in the supported versions for the Windows agent.Hope you can advise.Thanks in advance.

Is commvault effected by the LOG4j vulnerability.When yes, is there a patch availableWhen no is there a link to de official statement of Commvault telling so. GreetsNanco de Cortie

As maybe know the last day’s a lot of actions needs to performed regarding the Log4j vulnerbility. Is this also been used in the Commvault software?If so is there a patch/fix upcoming?  

Hi All, we are looking for an easy way to check, if a Hotfix provided from support is included in the upcoming MR Release.In the past we could compare the numbers, but something changed and now the numbers doesn’t match anymore.Currently we want to check if the v11SP24_Available_Diag3055-Hotfix already made it into the MR 16But the Number doesn’t match anything from thelisted https://documentation.commvault.com/11.24/assets/service_pack/updates/11_24_16.htm,Anybody knows, who to translate the Diag-Patch Numbers?Or do we have to create a Ticket with Support to get it checked?

I started looking at the MFA on Command Centre and baffled as it is flawed. If my domain account has been compromised, I would be expecting the second factor to be the 2nd line of defence. But no, you can request a new pin that gets sent to your compromised domain account e-mail address. I then looked to see if I can amend my account by adding an external e-mail address, but LDAP pulls this from the domain and can not be edited. By editing the e-mail script we can omit the pin, but I think this hasn’t been thought through by Commvault, considering that backups are supposed to be the last line of defence against a cyber attack the two factor serves only to delay the time it takes for SMTP to deliver a new pin.

For Windows File System backups, 2 System State filters are being deprecated in 11.21:{One touch files} {Offline files}These are being deprecated going forward since filtering these items will limit the ability to perform One Touch Restores.  Going forward, these filters cannot be added, though existing filters will be honored.Please note that if these filters were added as a workaround and are removed, they cannot be re-added.  If errors arise as a result, please create a new discussion, or comment below.

Hi,Do we have an option to deploy HyperScale 1.5 on an environment without DNS? I have CS 11.24 on a cm and deploying 3node CV HS 1.5. I already set the Data & Storage n/w (10Gig bonded), but got stuck at below stage. It do not allow unless you don’t enter a dns? Is there a way to accomplish it? 

Hello guys.we have AIX Nodes we are taking backup from some directories, these directories contains millions of files so we are using weekly synthetic full and daily incrementali got a restore request on a day which an incremental backup was performed so i browsed the job and found no items i checked the size of the backup job and it was 613 kb. backup job status was completed and no errorsand i have checked the synthetic full job which was after this incremental and i found it contains old data no new files was found with the recent day! i know that synthetic full jobs does combine the set of inc jobs to create the full synthtic job then get the delta from the client itself can someone clarify to me if im wrong and explain this behaviour.  thanks  

Does anybody know if it is possible to backup a Cisco DNA appliance with Commvault? 

Hi,I’m looking for a document explaining the meaning of Commcell client icons since I’m installing the FileSystem agent as restore-only in two clients in my infrastructure and one of them appears in the list with a penguin icon greyed out with a green arrow pointing downward in the top left corner of the icon, while the other only with the penguin icon greyed out.I was guessing what was the difference between them and if there was a list explaining the icons in commcell console.Thanks!

Hi,I notice that the auxiliary copy do copy random backup data (I’m not sure how it select the data to be copy first). So if the copy is delay, some of the data that from earliest date still haven’t copy but some of the data from latest do get copied. This basically effect the retention of my primary copy. Also effect my offsite copy for DR purposes.Is there any setting that can be use to make data from earliest is being copy first? regards,Fauzi

I would like to ask some opinion on this option.   Upon the request of our Oracle DBAs in our small company we are disabling the Archive deletionwithin the Oracle database backup. We will let our Oracle DBAs manage the Archive logs including the deletionI would like some opinion/points on this before we even proceed.   I am not an Expert in Oracle and would like some advice Any help is appreciated 

Hello I am wondering if anyone has any insight as to my issue.Backs up for failing for one drive(D) on a windows machine.The error is below:Optimized scan could not complete scan on volume [D:\] as the database processing reported disk full error. This volume has [87591624704] bytes of free space available. SQLite is using [C:\Windows\TEMP\] as the path for its temporary usage, and this volume has [33618767872] bytes of free space available. Here is the logs:80  500   11/30 01:59:56 1397513 CWorkerBasic::ProcessDCError(4395) - DC DB processing interrupted due to SQLite reporting disk full error when scanning volume [D:\]; This volume has [102383620096 bytes] of free space available; SQLite is using [C:\Windows\TEMP\] as the path for its temporary usage, and this volume has [57228607488 bytes] of free space available1880  500   11/30 01:59:56 1397513 CWorkerBasic::ProcessFoldersFilesAndHardLinks(2136) - --- 134:45.645470 D