Self-Hosted Q&A

How can I force a client to use microsoft vss during backup? the backup is trying to use a different one

I have a customer that has asked about the protection of Azure Queue and Table storage, I can’t see anything on documentation about it so I assume it’s not supported as yet. Is there anything I’ve missed? They’ve also asked about classic storage accounts but I’m pretty sure they’re no longer supported.Any guidance on these would be great.

Hello, I will me very grateful for help. When doing dev-test of the virtual machine, it throws me such a message. I am asking for help, where to set email addresses in the workflow "Create Lab" (when I try to find such a wrokflow, I get the error "user have no permission on this entity")Error Code: [19: 857]Description: Failed to send email as no email is valid, please check recipient (s) emailsSource: commserv, Process: WorkflowGreetings, Kinga 

We make daily incremental backups and weekly full backups with the retention period of 4 weeks. We wanted to do a yearly backup with a retention period of 3 years and should not impact the retention of daily incremental / weekly full backups. Please advise the documentation which gives idea for such requirement. Thanks in advance! Regards,Vijay

Hello FriendsHappy new year to all of you…!!!  I want to Download report in comma separated values but by default it downloads it in tab separated values

i got an error “couldn’t create commvault registry “ when trying to add linux client 

Hello Commvault Community,  Today I come with the question of what might be causing the problem with the OneDrive backup job, but only for one user who has a large amount of data. Users with little data are successfully backed up.  This user was separated from a separate Sub-Client and a backup job was forced. It runs long and loops.In the log on the Access Node (CvCloudBkpOneDrive.log) you can see for this backup job: 1) For a long time, for different files with different file extensions 14220 38b0 10/07 15:56:06 222703 OneDriveBackup :: RecordFailedItem (2090) - * Backup failed for (/OneDrive/xyzxyzxyzxyzxyzxyzxyzxyzxyzxyzxyz14220 38b0 10/07 15:56:06 222703 OneDriveBackup :: RecordFailedItem (2091) - * [File download failure.]14220 38b0 10/07 15:56:06 222703 OneDriveBackup :: RecordFailedItem (2090) - * Backup failed for (/OneDrive/xyzxyzxyzxyzxyzxyzxyzxyzxyzxyzxyzxyzxyz 2) After some time you can see an entry about the problem with Throttling:4220 1 10/07 16:16:29 222703 ### callbac

I am running Rman backup for oracle database 19 c but I got the below error:Description: Failed with SBT library error [ORA-19554: error allocating device, device type: SBT_TAPE, device name: ORA-19511: non RMAN, but media manager or vendor specific failure, error text: ]Source: xd1proddbadm01vm01, Process: ClOraAgentdoes anyone help me ?

CVE-2021-34996 and CVE-2021-34993

Hi,Is it possible to use an auto-tiered (SSD to NLSas disks) storage as a disk library?Does Commvault support an auto-tiered disk library? What happens if the backed up data moved from a fast tier to slow tier?

I try to multi-instance install. but service start error. i need a help. 

We are going to increase commvault  license capacity for limited period of time. We have permanent license of total 18 TB capacity out of which 4.5 TB is free. Expected new data backup size is approx. 30 TB.1.Do we need to provide “commcellinfo.xml” file in order to get & apply additional license capacity?2.Will new license application affect ongoing backups?​​​​​​​3.How can we get additional capacity for evaluation period, so that original license remain on the environment? Regards,Adyasha Tripathy

i want to Rman log of RAC backup history. but i try to ‘view rman log’ and i can not check log. log is agaed. I want to know RAC job(rman log histoty) result increase.

I have the same "issue” with the missed SLA alert that was introduced very recently https://documentation.commvault.com/11.25/expert/133789_newsletter_for_new_features_in_feature_release_1123.html#email-alerts-for-client-computers-that-might-miss-or-might-have-missed-sla

Command Console Hyperscale Hardware Report is only displaying a new 3 node HSX cluster.   How do I add existing Hyperscale 1.5 nodes to this report?Thanks

Hi, Currently you can send alerts when there is no backup for more than X days. Great.But is it also possible to have an alert based on X hours? Reason: systems with SLA /RPO of X hours. 

 We never backed up the client with MongoDB and want to remove it from the client and just leave the File System only.Question, if I remove the MongoDB software, will it prompt me to uninstall the Media Agent, Storage Accelerator and IntelliSnap or do I have to remove them one by one ?  Currentmy goal​​​​​  

Is there a way to turn of Automatic Discovery of SQL Availability Groups. ?

Hi teams, How to access to download Commvault_Linux_Media_11_25.tar ?regards

Hi there,One of our customers read @MFasulo FR23 blog, and has raised with us this part:Finally, Commvault is extending its unified management experience to include multi-CommCell environments, enabling the aggregation of jobs and events. It offers a single pane of glass view across multi-CommCell estates, increasing agility and reducing administrative cost. It also provides a foundation for new service models, including Backup as a Service (BaaS).This customer has a couple of commcells, but i’m wondering what this feature is excactly, is it GRC or multi-tenancy? I’ve been discussing it with others in the office and we’re not 100% sure.

We are using the IBM i File System Agent to backup our IBM partitions. We want to test restoring a spool file and can’t find CommVault documentation on how to do this.  Is anyone using the  IBM i File System Agent and/or have information on how to restore a spool file? Thank you,Jennifer

Hi All i got alert from File Activity Anomaly that large amount of file were deleted and modified.Also i wanted to know if suppose if there is any security changes granted by an admin or by a group policy to a file/s so will that be considered as a counter tick under modification.

Hi  I have download “Log4J affected servers” report. Downloaded file name is  Log4JAffectedServers.xml.I can not find any instruction to install or use the file. The only information I have “This report lists the servers that may potentially be impacted by Log4J vulnerability and the installation status of the corrective patches with log4j 2.16 version.” Is there anyone who knows?

Hi All, I’ve installed the Log4j Vulnerability Report in the command center, but no data is showing up on the report. Any help regarding this issue ?  

I'm creating a lab with VMs set up exactly like the production environment.In the productive environment, we have version 11.18.3 of CommCell.This version has not been discontinued and is not available for download from the Commvault Store.How do I find this version? The idea is just to replicate the current configuration exactly in order to be able to migrate from the old version to a new version with more property, since I will have already performed the migration in the lab environment.