Self-Hosted Q&A

Hi there,we are dealing with a strange issue. In the job controller there is an error messageError Code: [32:408]Description: Enterprise backup capacity license is required to run jobs. Advice: Please contact customer support for additional license.Source: XXX, Process: JobManagerHowever, in the license summary report there is unlimited number of licenses for Application Class 1,2,3 and 5 used licenses out of 400 for Application Class Virtual - Oracle Databases which is our case. Do you have any idea how to check Enterprise backup capacity license ? Cheers!

i need to understand current license usage and calculate remaining license capacity

How can different retentions be implemented for Exchange Online Backups?For example 30 days on primary copy, and 180 days on secondary copy.One can create a Storage Policy / Plan with such retentions, but as Exchange Online uses dedicated Exchange Policies for retention, this won’t achieve the desired outcome.A mailbox can only be assigned one Exchange Retention Policy, defining how long the messages are retained for after receiving them / them being deleted, but that will take effect on all assigned backup copies.Due to size and cost limitations, having one retention for both copies is not an option unfortunately, so I’m wondering if this is possible at all.One idea could be to run periodic full backups (archive but select “convert to full”) and then have the secondary copy on selective, only using the monthly fulls for example. But this will create massive overhead if we have to run a full backup of all Exchange Online mailboxes once a month or s

Hi,I’m configuring O365 mailbox backup through Command Center since this is the way to configure using azure AD. I understand that the backup/ archive of O365 is incremental forever. My audit required me to have the monthly copy of my backup to be stored offsite (tape). For O365, how can I achieved this? Can I add Full backup at the plan level? Since synthetic full is not running at all.Regards,Fauzi

I might be missing something obvious but is there not a way to schedule a one-time/ad-hoc backup of a single database from within either the web-based Command Center or the desktop CommCell Console?To clarify:I know where you can backup a single database, on-demand, from the web-based Command Center and I know where you can schedule a one-time backup of an entire instance/subclient but I don’t see where you can combine those two scenarios to create a scheduled backup of a single database.

Team,Is there any drawback  if use sharing of mount paths using data server IP instead of local credentials.Will there be any impact on recovery throughput if we use data server IP instead of local credentials for sharing of mount path between media agents in Read mode ?https://documentation.commvault.com/11.24/expert/9391_sharing_mount_path_using_dataserver_ip.html

Does anyone else find the User Permissions overly complicated/not intuitive? Using the built-in “View” role applied to a user group at the Comcell level seems as though doesn't actually give “View” on everything.Example: “View”  only shows Command Center dashboards Overview and Activate. No virtualization or Hyperscale?Are there any best practices from a Ransomware perspective (without the obvious least permission statement) to give a user access to the whole environment for monitoring purposes, allow to backup/restore but prevent the ability to delete any data?Thanks 

Hello,On one of my sites, when I try to browse the vCenter, it takes a very long time before I can see the list of VMs.Also on a client, when I browse the folder hierarchy. Any ideas ? Thanks  !!!

Hi guys, The Customer is trying to get an access to DR Backup SET folder (Commvault Cloud).https://documentation.commvault.com/commvault/v11_sp20/article?p=131053.htm However, after log in to the cloud.commvault.com he cannot see the CommCell Dashboard section. I asked Pragya to set the Customer’s account as a Parent Account Owner, but the CommCell Dashboard section isstill not visible for his account.   Is anything else that we can do to unblock the CommCell Dashboard section for the the C

Hello FellasIn context of SuperMicro Hardware, the HyperrScale X 2300 has considerably high expansion capacity than other manufacturers but down side is Hardware performance issue, i have encountered multiple nod’s failure due to OS Drive disappearing from board / BIOS.if anyone else experiencing anything similar or any other issue

Hello -We just moved a Commserve to a new Virtual machine using the CSRecoveryAssistant.  I am switching my customer over to the command center as we are refreshing media agents and storage.  When going to the dashboard, all I get are “oops something went wrong” multiple times.  I assume it is pulling info for the various tiles and can’t.  Is this a SQL issue of some sort?  What can I do to troubleshoot this?  Also, we are unable to see existing SQL clients in the Command Center.  That may be normal but I wasn’t sure.Thanks!

Hey all - I am working with a customer and we have the command line backup for a SQL instance working just fine using an xml file.  What we can’t figure out is how do we do just 1 database on the instance?  We see the api call in command center but it doesn’t translate to the xml.  Anyone have the magic command?  We tried adding <databaseName>xxxx</databaseName> right under instance in the xml. Attached a sample of the xml.

Hello guys,I’d like to join your conversation.Is it possible to have a disproportion between ‘Size of App’ and ‘Size of Backup’ like this? Rgds,Kamil

I have one-drive and exchange online backing up to a MA in Azure with blob storage, this all works fine - but I want a 2nd on-prem aux copy. I’m happy with with the network costs, traffic and on-prem disk capacity. The storage plan uses Cool in the blob, when the aux copy runs, it stop/starts with recalls for each chunk. Idea 1 - Ideally the aux copy should trigger a workflow like the restore job to recall the chunks all in 1 go, can this be enabled or something in the dev pipeline? Idea 2 - create a new extra ‘Primary’ with hot storage and 7 days retention, copy this to the existing 6 months Primary (cold) and copy to the on-prem MA Idea 3 - change the plan to hot, but I would prefer to manage costs Idea 4 - ? Cheers 

Hello,during DR backups or “Send Log Files” from Commserve,  very old ( > 2 years) files are collected and sent to DR locations and cloud. There is for example a 50GB InstallMongoDB.log file from 4/2020 in AllUsersProfile_1636362050 directory. These logs then increase the DR backups significantly. I tried to find somewhere these logs, but I cannot find them.Could please anyone advise, how to prevent sending of these old log files ?Thank youJiri.

Hello,we are currently running at over 80% of our volume license. I would have the question to the value, whether also Aux Copys are counted in the volume ? So if the data is backed up to HDD and then another copy is made to S3.with kind regardsThomas

hi, i was working with an end customer on archiving for linux.we have established they are not able to replace Files with stubs as there as is not supported on rhel 7.9.so we are trying to delete the files ones archived. but the we are noticing that for NFS and CIFS you would have to use a Pseudo client for this to be able to archive.now it is a share But formatted to GPFS so i does not state this needs to have Pseudo client for this.are we able to archive on GPFS formatted share?do we need to do it via a Pseudo client like cifs or NFS?is there a specific document for this? could you also clarify why stubbing is not possible RHEL 7.9, as it is the only one missing?https://documentation.commvault.com/11.24/expert/3241_unix_a

Hello,I have a backup DR that is done on the same server(CommServ), i know it´s not the best practices, but it was done by another team.I have 2 things to do:Move DR Backup to a virtual server instead of being localNeed to validate DR backup: The questions: i first configure DR Backup over the network(on another VM server) or do i test DR backup done on the same CommServ

Hello family, please i have request from a client asking us to take backup of their avaya server with recorded Now the question is, can it work?Because of space constraints, they want to delete some recorded files after we have taken up.My fear is does commvault has the capacity to ensure the restore will work? That is when we do restore. 

HiWe are running Hyperscale X v.11.24.16All live data is on hitachi storage. What is the best practice/fastest restore solution to restore a 20TB SQL database, from from a production environment to a test environment.Both servers are VMware in seperate Vcenters. Today we run agent based backup (full, differential and transactionlog) and every 2 weeks, we need to copy the database to the test server.  The solution we use at the moment, is scheduled out of place agent based restore to the test server. Is there a better/faster way to get the database copied? Br. Tommy

Question:Within device manager on Windows MA I can see under storage controllers that “CommVault Virtual Disk Controller” is disabled. I have 4 physical MA’s and all are showing the same. Is this considered normal? I do have issues sometimes with 1 MA and Intellisnap backups and wondering if this device should be enabled. ThanksVersion 11.22.27

Hi,New commvault user here. Trying to enable ransomware protection on a CentOS disk library, but when trying to do so, it asks for an instancename parameter, where I can find the instancename in order to execute the script?  ./cvsecurity.py enable_protection -iusage: cvsecurity.py enable_protection [-h] -i INSTANCENAMEcvsecurity.py enable_protection: error: argument -i/--instancename: expected one argument System: Commvault 12.4Linux Disk Library: CentOS 7.9Thanks

Hi, we are using OnePass for Filesystem and Content Indexing the archived data. For that we have one CI Server in a CI Cloud. Now we want to Upgrade the OS of the Server in-place. is this possible or do I have to create a new Index server and content indexing all jobs again? 

My company has been doing things entirely wrong with Commvault, and it has led to a situation where data was not recoverable. When an employee leaves and returns a laptop, that laptop will be re-imaged and re-issued to a different/new employee. The previous admin would change the host name for the client, adding --old, so that it no longer matched, disabled Data Aging for the client, then released the license and make the computer inactive. They would then push the software back out to the re-imaged laptop as a new client. This worked in older versions of CV, apparently, but it was violating license usage, and now it doesn’t work at all. Are legal holds the only way to maintain the data from a client that will be re-imaged and re-issued, or is there a process for this I can’t find in the CV documentation?

Commvault expects users to wait days until the process gets killed or what?