Self-Hosted Q&A

Hi All, commserve current version V11.20.73. Please suggest which version need to upgrade and provide required documents. 

User Account [***\****] is missing privileges.  [Global.ManageCustomFields, Global.SetCustomField, StorageProfile.View, VirtualMachine.Config.Annotation, VirtualMachine.Provisioning.Clone] Can anyone help ?

We have 2fa enabled for Commvault, but can i disable it for one local user temporarily? 

Found a client running future updates :-)Where is this version information pulled from, btw?   It is a client that went weird after a failed update to v11.24.29….   When retrying the update it complained about being unable to downgrade..  . Funny stuff…  Anyway, this is why there’s a “repair” option I guess. This worked….  Never seen this one before :-) Hope you all will have a Merry Christmas and a Happy New Year ! /Rubeck 

Hello, EveryoneI have this log i pulled from CVPerfMgr. I will like to get analysis on the log to get where the bottleneck is, and also advice on what should be done to improve the performance. 

Hello,I have a Commvault backup server CommServe version 11.20.0. I have downloaded a month ago latest maintenane release but not start install this.At the moment I have a problem with low disk space on Commserve and I plan to setup Remote SoftwareCache to another server ...I would like to know if this is a good procedure https://documentation.commvault.com/11.23/expert/2728_setting_up_remote_cache_on_client_computer.htmlAfter that i thought to run the download of the last current maintenance release and install it.Just one question,  First I install the update on Commserve?Is this procedure correct  Should I run Update Software or Upgrade Software?Then I install update on media agents and clients…Should I run this:Thank you!Best regards,Elizabeta

Hi Team,While collecting logs, I want to upload it directly to Commvault over HTTPS. Which port is used for this, can we use a proxy? Where can I set it?  

If we change the retention in storage policy. Will it effect old jobs or not... 

Hi  How do I check on the Commserve, if the features below are in use? Is it in the licensing ...where would I look. I don’t think we are, but would like to check for my own benefit. Microsoft SQL Server agent - Database archiving, data masking, and table level restore

Can you please help us with getting some clarification on the CVE-2021-44228. Looks like CVE-2021-44228 also impacts the Log4j 1.x Since we still have /opt/commvault/Base64/DbJars/log4j-1.2.16.jar, we are being told by our Cyber team that according to CVE-2021-44228 on the  https://logging.apache.org/log4j/2.x/security.html Below is the snippet from logging.apache.org link aboveLog4j 1.x mitigationLog4j 1.x does not have Lookups so the risk is lower. Applications using Log4j 1.x are only vulnerable to this attack when they use JNDI in their configuration. A separate CVE (CVE-2021-4104) has been filed for this vulnerability. To mitigate: Audit your logging configuration to ensure it has no JMSAppender configured. Log4j 1.x configurations without JMSAppender are not impacted by this vulnerability. Does commvault use JNDI with Log4j 1.x ?

Hello All,I am deploying a secondary Media Agent, i would like to know if i can setup my policies to make the backups for my 2 Media Agents or i need to create a global policy for each Media Agent.My 2 Media agents has Disk Libraries ISCSi.

how  can i enable commserve livesync in commvault V 11

Hi Team, We need small update on 1 of the client which is having Cloud apps with Cosmo DB installed, so do we need apply hotfix on that server as well as we can see from CV console we cannot apply hotfix on cloud apps server, is there any way from Command Center to apply the hotfix on that server.

how to check current log4j version in commcell server?

one of our departments is saying our servers we use for Commvault are using log4shell v1.2x. They need to update it to v2.16.0.  Im green when it comes to this topic. is this log4shell a third party app which the server has installed prior to Commvault software, or is this something that Commvault installs, and is resolved by updating the Commvault software? Thats where the confusion comes into play for me, because it comes down to whether or not the department that brought this up is asking us for permissions to update it, or if this is something to do with commvault software which my team needs to handle?

hey all  - quick question.  I have a few customers that are running a physical media agent at alternate data centers.  Can I install the Commserve and Failover package on these media agents?  I see this in documentation, but I’m not sure if I have to re-install the media agent into the same instance?If the MediaAgents must be available on the CommServe, then it must be installed in the instance in which the SQL Server agent and the CommServe Failover packages are installed.Wouldn’t my media agent just be independant of the failover commserve?  or do I add the Commserve failover to the existing instance001?  In both cases, there is no infrastructure at DR to build a separate virtual server.ThanksMelissa 

Hello Commvault Community! I would like to ask you and reassure you about the "Commvault Air Gap" configuration.Exactly I mean configuring "Creating Secondary Worm Copies" - should it be for the previously created "StoragePoolAirGapped" policy, or maybe for the already existing Storage Policies regarding server copies? In the attachment I am sending the instruction which we use. Thanks&Regards,Kamil

Hello team, I have enabled 1 touch recpvery on a linux physical server (Media agent)when I try to enable it on Windows physical machine I can’t find the tab 1-touch recovery why ?Thanks !

How to create media agent HA(high availability) configuration in Commvault

  Hello team,I have a question about SAP Hana clients on AWS.backup are scheduled from the third-party. The strange thing is when job is completed from third party side, il takes a very long time to complete on commvault side. Any clue about this issue ? Thanks !!  

I’m new to CommVault.  I read and followed the instructions for installing the Log4J vulnerability fix, but I’m not sure if I did it correctly/Successfully.  Does anyone know of a way to verify that the fix is actually installed on one of my client computers?

Hi Guys, I have a question with EdgeDrive i Webconsole. We implement the Edge Drive functionality.The DMZ hosts the "files.kowr.gov.pl" host and is connected to it by external users via Webconsole. When generating a public link through the browser, everything is OK, the link is correct, that is. https://files.kowr.gov.pl/webconsole/gtl.do?gid=w8EcrEkbSI specify the e-mail addresses to which the public link is to be sent:And in the received e-mail, the link changes, i.e. the host name in the link changes from files.kowr.gov.pl "to" cv-commserve.ap.arr.gov.pl Please help where you can change any parameter to make the link correct, i.e. with the correct host.In addition, please let me know how the template of the sent e-mail can be changed so that I can make changes in accordance. 

Hi, I was thinking that since a Core edition of Windows is supported as OS for Commservehttps://documentation.commvault.com/11.25/expert/2801_commserve_server_system_requirements_windows_01.htmlANDCIS hardened image is all about security, wouldn’t it make sense for the Core edition of OS to be the default choice?Are there any downsides or limitations (besides the obvious - no GUI) of choosing Core OS edition as platform for Commserve?

Hello -  Commvault v20.11.77 so I copied the Log4J windows updates and Linux updates to the cache.  I see them in there..SNIP: When I performed the upgrade software option I noticed on my windows clients I only see 1 of the 2 windows patches?  Im wondering whySnip same with my linux clients: Do I need to perform the upgrade one patch at a time? or are both patches needed?  Im a little confused.   Im not proficient with commvault. I was expecting to see both “4562” & “4563” for windows clients and both “4561” & “4563” for the linux clients.  Please advise.. ThanksI ran the updates all at the same time..  Maybe I needed to do them one at a time?   They all are in the cache details..ThanksBC

Hi,I started a new topic as it seems that the Apache Log4j vulnerability is not all covered yet.Just want to know if Commvault is aware of the following: https://nvd.nist.gov/vuln/detail/CVE-2021-45046Danny