Self-Hosted Q&A

If i want to restore  an email of exchange online, i cannot see any emails. If i use the java console there is no problem, I can resore a single email from a user. Anyone seen this before? User rights? 

Hello!Our auditors use reports from Commvault to verify incidents in our incident system. Mainly they have been using PDF reports.As of late we discovered some discrapancies in the reports. First it seems the number of pages created for a pdf differs even though the time frame is the same. We also discovered some naming and columns was changed in the reports. I think that both can be explained by that one: the PDF creator program might render the pages diffrently, Second: the naming and column change problaby was due to service pack upgrade.I also discoverd that the number of protected object wasnt consistent in one of the reports, I had run it 3 times for verification. All other counters seems to be accurate. How can this be? The reports should be the same if all selection criteria are the same?Anyone else experienced this? Headings of the reports below.BR Henke 

Hello,Netapp cloud volume ontapI am trying to find How to backup Netapp cloud volume ontap with Commvault.Is it possible ?     

hi, a customer of ours is using the Onedrive backup functionality with 4 acces nodes.they have allocated azure storage as a shared path for all 4 nodes their jobresults.so that they can manage the data more easily. the customer however allocated COOL tier storage for this, and we are coninously getting the following error in the discovery: Exception raised while creating tables. SQLITE_IOERR[10]: disk I/O errorso we are wondering if COOL tier storage is supported for a Jobresults folder? i could not find a direct reference to this in the docs. kind Regards,Thos Gieskes.

Hi, Does anybody know if Sybase 17 is currently supported by Commvault.when looking in docs https://documentation.commvault.com/11.25/expert/3102_sybase_system_requirements_03.htmlit says: Sybase Adaptive Server Enterprise 16.0 SP03 PL07 and More Recent Versionsbut I am unsure if that means v16 and higher SPs or v16 and any “More Recent Versions” like v17.Please let me know.

Hi,I saw Commvault bring Commserve Linux feature in Feature Release 25. So i wanted to test it. I created Linux package as described here;https://documentation.commvault.com/11.25/expert/2696_downloading_software_for_unix_linux_and_macintosh_computers_using_download_manager.htmlI installed fresh RHEL 8.3. I’m trying to setup as described here;https://documentation.commvault.com/11.25/expert/132361_installing_commserve_server_in_linux_environment.html

We are migrating VMware VMs to a new NetApp storage array via Storage vMotion. In our current environment we use VMFS datastores. It is our intention to create vVol datastores on the new NetApp storage and migrate from VMFS to vVols. Is there anything we need to know or be aware of as it relates to our Commvault backups? Is there anything we need to change in our Commvault environment or change in our approach to performing Commvault backups? Thank you!

Hello, Everyone.I have a client trying to airgap their data. They have some data currently backing up to tape at an off-site location.I know having a backup offline on tape is a type of airgapping but they are looking to sever communication between the production media agents and DR media agents whenever replication is not ongoing.I know commvault has some scripts and workflows to create these, but i am looking at doing a one-way firewall configuration between the production media agents and dr media agents, using the DR media agents as the source and prod media agents as destination, so that connection can be established from only the remote site. Does that make sense? i would appreciate any advice i could get.

Hello,We want to backup a big Metro Cluster with many volumes and NFS and CIFS shares using the snapdiff feature. We started with default subclient and configured some exclusions of shares where we do not want to create a snapshot. Each share is on a separate volume but we saw that snapshots are created on all volumes even on the volumes with excluded shares.How can we control the behaviour of creating snapshots on backuped shares (volumes) only?Thanks at all.

commvault DB2 Incremental backup is taking high time compared to full backup

Hi, we are looking for an report which reports the backup status of the exchange mailbox v2 agent.  The normal Reports have no informations regardingd the following inforamtions: Skipped mailboxes Failed Mailboxes Completed mailboxes In the java gui only the archive backup juob sum report is working but with non inforamtions. In the command center also no detailed inforamtion.  We need in the daily reporting an info which mailbox did not worked and which has skipped.  Do you know any possibility for this ? 

Hi,I'm trying to do a table level restore of postregsql from the production server to an auxiliary server.If i perform a database restore without selecting table level browse, the restore works correctly.Below are the screenshots of the restore job: This is the extract from the PostGresRestore.log:107062 1a252 10/20 11:17:18 933085 PostgresRestore::getArchiveFileIdsFromIndexForAJobV2() - totime = 0107062 1a252 10/20 11:17:19 933085 IDXBROWSECL Sending init request [<?xml version="1.0" encoding="UTF-8" standalone="no" ?><databrowse_BrowseR

HI @Emils I am facing same issue with oracle rac agent - where we have three node cluster for a database, if one node is down, the rac agent is not taking the available node for the backup. is there any config need to be changed?

Hi, someone has experience with Lenovo DE2000H and IntelliSnap, Lenovo DE2000H is a rebranded NetApp E-series 2812 storage

Hi Is it possible to enable 1-Touch Recovery on Linux by default?So that all new added clients will have this feature enabled. 

Hi, Having issues with installing the Commvault client on a linux machine SLES 12 SP4 with SAP HANA. @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@Machine : jg-sapbckupprdFile    : AutoInstall.log@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@4108  11e0  11/14 15:02:57 1315826 [fnCvUpdateDBJMStatusNew] Updating Database with evMsgId [1140850840] for  JobId [1315826], JobType [3],clientName [jg-hanadr], clientId [0]4108  11e0  11/14 15:02:57 ####### [SendDisConnectReq]() - Sending disconnect request.4108  11e0  11/14 15:02:57 1315826 [InstallUnixSeed]() - Before installing seed package, need to check if packages [] selected for install are supported on remote client [jg-hanadr.jaidah.local]4108  11e0  11/14 15:02:58 1315826 [InstallUnixSeed] Base package will be installed on client [ jg-hanadr.jaidah.local ], installDirectory [  ],ans file [C:\Program Files\CommVault\Simpana\Deployment\I

Is there going to be another way to configure sending email if legacy SMTP relay is not allowed in the azure account of the customer ?

Team,We had an issue with application today when started file-system backup for directory mounted on host. The underlying storage for that directory is an NFS export .We started fil-system backup of specific directory from commvault through an on-demand sub client and observed that log files are started converting to .gz format .Is this something expected behavior when CV backups up lot of small log/bin files with underlying storage as NFS ?  Should i not take file-system backup for NFS through unix idataagent ? I understand that by-default it is excluded from default subclient.Let me know if i did something wrong here ?  See these messages in log , what does this mean ?86695 152a7 11/29 11:12:33 5082624 SdtBase::cfgComp() - gzip comp level set to [-1]5456  2d48  11/29 03:12:48 ####### [DSBACKUP   ] DsBackup received a Init Signature Message (SIDBStoreId - 22) (compressed - 1 ) (Source Side Deduplication - 0)5456

Hi all, after applying new license for Azure, there are failing backups with the error - Enterprise backup capacity license is required to run jobs. (For Oracle and VM clients). Before uploading the license there were no such errors.To run the backup it is needed to manually release-reconfigure the client after each backup.Is it possible that new license could somehow overwrite the previous/default one?Is it good idea to reapply the old licence and than investigate why new license is making problems? Cheers!

My Oracle backups are failing, I need to determine why.

Hello Guys,  At the beginning, I would like to say that I wanted to escalate this case to the Commvault suppot, but I do not know if it will not be closed due to the specific behavior of the Commvault system and possible problems with the Oracle database itself. Jobs performed from CommCell Console finish without errors, but errors appear at the Oracle database level. Oracle 11.2.0.4 database on a linux server (Oracle Linux Enterprise 7.9) in the Oracle Grid 18.3 Standalone environment. There were two problems: Restore an Oracle backup to disk (image_001.png)The restore job is running correctly and Commvault saves files to the location specified during the job configuration. The next step is the duplication of the database (contained in the copy on disk) to the target database using the RMAN script, ended with an error (status failed).  oracle@xyz$rman auxiliary /Recovery Manager: R

Good Day,As part of a support ticket I’m working on, we have to upgrade our environment from SP20 to SP24.  I had some issues going directly to SP24, but was able to get there by going to SP22, then SP23, and now we’re at 11.24.7.The issue is that I’ve noticed these Uninstall Software jobs are being automatically created and removing software from our Edge laptop clients.  I’ve looked at the logs for the job but I don’t see a reason for this or what criteria it’s using to select clients.Has anyone else seen this or can help troubleshoot?  I’ve updated the support ticket I have open but the engineer isn’t in the office today and won’t be back until Monday.Thanks for any support.@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@Machine : commserveFile    : JobManager.log@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@11060 35cc  11/26 09:52:59 1595162 Servant    [---- SYSTEM INITIATED AUTOMATIC UNINSTALL

hi, Someone knows in which logfile the start of atuomatic schedules is being logged? I mean: we have machines with automatic schedules active (every X minutes, but also based on size),  but the automatic schedule isn’t working anymore [was working before]. I wonder in what logfile that should be logged?

Hi, In Command Center I have created an Office 365 app for SharePoint backup. I left basically everything default and configured 10 Azure Apps and 10 Service Accounts for backup.The backup, although very slowly, runs. Schedule is default (daily 9PM), I created 1 Office Plan and 1 Server Plan However, I notice the backup uses only 1 stream. What can I do to make the SharePoint backup automatically use more streams, or how can I divide the SharePoint sites (5000+) in something that would be similar to the SubClients in the CommCell Console? Again, I have not used the CommCell Console, only Command Center,Thanks!

hello, i am trying to livebrowse guest file and folder.The client is a Linuw machine. My media agent is windows and I use a ec2 instances linux machine as a FRELI have this error messageBrowse failed due to error while mounting virtual machine: Failed to attach volume.What log file I have to check please to get more details.Thanks !