Commvault Cloud Topics

What are the implications of running LiveSync across 2 sites each with a CommServe and automatic failover set to occur? In the case of a Primary CommServe failure I see no issue and expect the monitoring nodes (both sites) to trigger transfer of the primary function to the CommServe at the other site.However… What if site A becomes isolated from site B with a network failure between both sites? I expect the Primary Commserve continue to run its site but will the CommServe in site B become active at site B as well with the monitoring nodes there losing connection with the CommsServe at site A? Will this result in a “Split Brain” condition across both sites??? If so, what happens on network reconnection??? 

Hello!VM group has data readers set to 6. But during a backup it reached a lot more. Does any one ever seen this?  Regards,Pedro

can you give me some instruction how it’s aging old backup from the commcell console? my storage is full

  3 Screens.  3 Values.

Hello,I have a storage policy which has different types of sub-clients associated with it as shown below. Majority of vCenter SubClients have single datastore as its content and some have VMs as its content. All the datastore are on NetApp storage volumes and we have IntelliSnap integration.Storage Policy has following copies:Backup Copy is disabled so no jobs are going to Primary (Classic) copy and neither any jobs are queued for backup.Some of the associated subclients are perfect for aux copy to B4 in terms of availablility of snapshots, jobs, snapmirror relationships but few of the subclients have issues like primary snapshots beyond retention, some snapshots deleted from stor

Good day everyone,I do have a pending ticket with this issue but wanted to see if anyone faced this here. I have several Linux RHEL (5&6) boxes that we are migrating from another backup tool to Commvault. We have some strange issue where the OS type does not show up properly in the commcell and I can only back them up with another Linux media agent.If we use a Windows media agent, we get a lot of errors about decrypting and SDT errors in the logs.

Dear community, Can anyone help me why this folder “Export” (inside Local JobResults in MA) is fills up ?Probably is about SharePoint online, but why consumes so many space?SharePoint online \configuration is 4-5 months ago with few sites.And most important question, is it safe to delete it?Thank you in advance!

WHo change Web GUI to english i used the version commvault Hitachi 11.30.43 

I’m wanting to manually “clone” subclients from 1 backupset to another (on a different client). I’m wondering if this will affect the data on storage.  I’m planning on making all the new subclient settings as identical as I can to the old ones (using same storage policies, backing up the same data, subclient name is the same, etc).Basically: I don’t want to blow up all my remaining DDB or storage space by having commvault think “this is new data” at the DDB or storage level, as its “the same data” just now being backed up from a different client.  Or, I guess, blowing something else up like index cache space. 

Hello,The customer has installed a tape library and the commcell do not detect any cleaning tape on the console. When i select Discover Cleaning Tape, i have this message “There are no new media to discover” and my setting is configured to discovered automatically the media. I see my cleaning tape on my library, but not on my Commcell console. Do you have a solution for me? Thank you very much! 

Hello, we tried today to upgrade our Commvault environment from version 11.24.43 to 11.28.6. After the pre-check the installation aborts with the message "Entry Point Not Found". I have uploaded screenshots. Does anyone know how we can solve this problem ?In the logs you can find the following.DatabaseUpgrade.log:1876  2fac  07/04 13:09:17 ### CvProcess::StartProcessUnicode() - Preparing to launch process: <C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFiles\Base\DatabaseUpgrade.exe>. Priority: <Normal>. Value: <32> creational flag <8>.1876  2fac  07/04 13:09:19 ### CVDBUPGRADEWRAPPER() - Return code of Binary for Product [CommServer] is [-1073741511]1876  2fac  07/04 13:09:19 ### CVDBUPGRADEWRAPPER() - Failed to DBBackup using CommServ DR. Will try to take DBBackup using SQL1876  2fac  07/04 13:09:19 ### CvProcess::StartProcessUnicode() - Preparing to launch process: <C:\ProgramData

When a customer selects “Download” when restoring guest files from a VMware backup, the data is restored to a folder on our CS.The download will then proceed within the customer’s browser.How long are the data available in “\Commvault\ContentStore\iDataAgent\JobResults\DM2CacheDir” ?

Legal wants me to move only part of our old Exchange Compliance Archiver client generated compliance archive over to the new Exchange Mailbox (ContentStore Mailbox) solution.Is it possible to repick the jobs I need, and send them through the new Exchange Mailbox client to add them to the content index?If not, is the best solution to just export the content the want to bring over and add it to the SMTP journaling ContentStore mailbox?Thanks,Collin 

Hi,We have a Client “SQLVM1” running SQL Agent 11.20 on Commserve1.We are setting up Commserve2 running v11.30. We will uninstall the SQL Agent 11.20 on SQLVM1 and then install the new SQL Agent version on “SQLVM1” from Commserve2.Question:How to restore SQL data backed-up on Commserve1 when SQLVM1 will be migrated to Commserve2?Commserve1 is also Media Agent and contains the disk library. Of course, Commserve1 is available until expiration of the retention.Thanks

Hi Team, Could you please help us with below queries for Data ingest in Commvault:Is custom meta data written to cloud storage, is there a process to do so? How to find out about below Data Stats Average data size Variance? File types Are objects ever updated? Are deltas used? Various levels of DPL and impact to storage used?

Hello all,Would it be possible for Commvault to provide a script to enable CIS hardening for Windows 2019/2022?I see there is a virtual imagen of “CIS L1 Hardened Commserve 11.28 for WIndows 2019” at CommVault Store, but our customer is asking for a physical CommServe….I also see there are scripts for Windows 2016, but no scripts for windows 2019 or 2022.Please advise. Thanks in advance!Sergio

Dear Team,We observed, Full & incremental aux copy backup size are almost same.Aux copy schedule are below:-Weekly Full :- 03:00 AM on SaturdayDaily Incremental :- 07:00 PM on SaturdayNote :- another day incremental backups are completed normally. but only problem for Saturday incremental aux copy backup.(I thing Saturday incremental aux copy backup are taking INCR + FULL, because we have checked XYZ Job ID reflecting both tapes.) 

Hello everyone,I’ve created a new OneDrive backup using the Command Center and have been manually adding users for the past few weeks.  I’d like to configure it to back up all users automatically but the documentation doesn’t match the user interface.For example these directions don’t match what I see in portal.azure.com:https://documentation.commvault.com/2022e/essential/150329_adding_onedrive_license_enabled_users_using_microsoft_dynamics_azure_ad_group.htmlAnd these directions don’t match the Command Center interface:https://documentation.commvault.com/2022e/essentia

I have some CIFS Shares on a NAS that I want to backup and I currently do this by using a subclient on a Windows File iDA that simply connects to the UNC path.I’m replacing the box that the existing subclient sits on so I need to re-create it and I have two options.Same as before but use a new File iDA. Add a NAS/Network Share client and use the new Windows File iDA as a data access node.The end result is my UNC path is backed up so I’m not entirely clear what the difference is between the two methods and why I might choose one over the other?

After 12th of June 2021, you may encounter a situation on your Commserve whereby the SQL TempDB (tempdb.mdf) and Log (templog.ldf) are increasing in size unexpectedly.This may continue until the volume on the Commserve holding these files becomes full, which can lead to performance issues on the Commserve and observed in the Commcell console.Commvault released a reporting enhancement on the 11th June 2021 that has inadvertently caused tempdb/templog file growth.This enhancement has since been fixed however your environment may still be showing high space cosumption from the tempdb and templog files.If you are witnessing this behaviour and have low disk space on the drive hosting these SQL database files, please carry out the following on the Commserve server:

Background: I have a few Windows clients that are performing a lot of backups via subclients. Most of these are UNC paths, and some that are pointing to large file shares (some are 10-50 TB each).  We need to “migrate” from the clients being on 2012 Windows OS to 2019 Windows OS, and “just upgrading the OS” isn’t an option we have to stand up new 2019 servers and retire the old 2012 ones.  The storage policies for these subclients are tied to DDB’s for primary copies, and secondary/aux copies.For each subclient on the old clients we want to retire: I want to just “deschedule” the old subclient, then make a brand new “identical” one with the same name and “path its backing up” on the new client (with all the same storage policies, filters, etc.).  Maybe take advantage of any “new” default settings on the subclient.  I will run a synthetic full at some point on this to make the last backup a ‘full’ to clean up storage.I have read up a little on NDMP and

Hello, we have a 3 part storage policy that snaps, copys to vault then once a month a backup copy runs. The backup copy has stopped working now for the past 3 months. The jobs are stuck on “To be Copied”. When I manually run a backup copy, it tells me no data needs to be copied. The jobs in the primary and vault work fine. The tape drive has available tapes. I dont see any obvious error or connection issue. Do you know which log in the Send Logs zip I can look at to help troubleshoot this issue? 

There are AD plans available in commvaut- but that only backs up the objects. The only way to get the full backup is a system state- which is not included in an AD backup. There is also a test workflow within the command center that will test the forest recovery. My questions is - has anyone had to actually do a domain restore? Im not talking Bob’s account that was deleted, but an actual domain controller restore and domain restoration. I would love to hear about it.

HiI’m pretty sure that last year when I briefly investigated this I was able to “partial” restore from export backups for RDS Aurora Postgres - I restored a TABLE ONLY.Now it seems I can only restore the entire database - has this functionality been removed? This is pretty critical to our use-case for using CommVault.Any help?Mike

Hi,We need to use HCL Domino 12 for security updates.  But the Commvault Backup agent for Domino does not support HCL Domino 12.HCL Domino 12 has a new backup integration feature, we plan to leverage this and use the Commvault via REST or Powershell to integrate with Commvault backup.Has anyone experience with integrating with Commvault using the REST API?Is there a product manager I can contact?Would love to here from the community! Lars