Commvault Cloud Topics

Hello,I have a question, how to properly shutdown backup server?I have a plan to shutdown backup server because upgrade of simpana on other hardware (using the same IP).Is there any procedure for this or just shutdown server?BR,Elizabeta

Hello Team,We are testing Commserve failover test using production maintenance, while performing the activity it’s getting an error. Comparing the database and binaries version...    Failed LiveSync and replication jobs are running properly as per schedule but every time failing in that step during failover.  Please advise. 

hey I have a spectra logic black pearl I’m trying to write backups to. The issue is i can record a data out from my commvault server of 130 Gig/s but I am seeing less then 10Meg/sec into the black pearl w/ 10 gig fiber line. It has two hops from commvault to a switch and then to the black pearl I’ve been trying to fix this for a few days now. I’ve fixed Dns Entries to they have reverse lookup and aliases. The two devices share the same Vlan. I’m not really sure what is left to try. Any thoughts or a place to start would be helpful Thanks

Hi, We are trying to restore a backup job from SharePoint Online, and we have successfully managed to run the backup job. However, we encounter the following error when attempting to restore. [Error decrypting password] We have tried restoring back to SharePoint Online, to the proxy server, and to a SharePoint on-premises SE server. Unfortunately, we receive the same error message regardless of where we try to restore to.Does anyone have any tips or suggestions? Thanks!

Hello to all,I read all similar threads about Commserve DR, but I didn’t found exactly my case.One of our client has on-prem 1 X CS and 1 X MA for VMware backup.Also, an additional MA in Azure, for synchronous aux copy to Blob Storage.The case here is to test / simulate a Disaster in on-prem infrastructure and proceed some test restores to Azure.(VMware → Azure VMs)My concern is the way to temporary “move” the CS in Azure for the test.The LiveSync is not an option (extra cost on Azure), so Im thinking the workaround of manually DR restore through Recovery Assistant tool.https://documentation.commvault.com/2022e/expert/43536_testing_commserve_failover_using_disaster_recovery_dr_backups.html Also, what about the rollback process b

I’m looking for functionality similar to the old nExpireUpdates key, but built for how things work in v11 -- where the CVMedia folder could be programmatically removed from the clients following successful install (or after X days).We are an MSP and many of our client machines are very tight on free space.  So I’m looking for a way to prune/expire/delete the CVMedia folder from clients. Is there a way to do this?I realize the reasons why this folder is kept on the clients - but we do not frequently install service packs/hotfix packs due to change control.  We have some clients where we don’t have enough free space to write job results, so anything we can do to reduce the size of the footprint on clients would certainly help in our environment.  Freeing up just 350MB in /opt would actually make backups work for some of our clients which are failing due to low disk space.We don’t have access to most of our clients, so looking for a way to do this without logging i

Hi Alldoes email activity in workflows require special permission in office 365 email account? I’m able to send the normal alerts over email using SMTP details defined in control panel. But when i try to use email activity, it gives the authentication error! Do we require to enable some special permission on office 365 account to allow workflows?

Hi Folks I’ve hit a problem in seeding data to azure using a DataboxCopy had been created and DDB is ready to be shipped also.  I’ve followed this procedure:https://documentation.commvault.com/v11/expert/97276_migrating_data_to_microsoft_azure_using_azure_data_box.htmlthis has also helped: https://commvaultondemand.atlassian.net/wiki/spaces/ODLL/pages/351142608/Deduplication+Database+Seeding#DeduplicationDatabaseSeeding-DDBSeedingusingDeduplicatedStorage I’m on step 4 “Once the jobs assoc

Using intellisnap to create Azure VM snapshot, then run backup copy to cloud library.commvault media server will mount snapshot or will mount Azure VM disk? from backup copy log, I only see Azure disk read performance. Want to understand Azure VM snapshot backup copy workflow, please guide me.

We are upgrading PostgreSQL from 14.7 to 15.2Are there any known issues and is PostgreSQL 15.2 fully supported?

Can someone help explain what this means to a rookie commvaulter.  We just upgraded to 11.28 and I notice we are getting the following WARNING:Program - CVMA  Description - WARNING: The S3 bucket [cvcloudbackup] is versioning enabled, but the current credential may not have s3:ListBucketVersions permission to list versioned objects for deletion.Im guessing something has changed within 11.28.x version? or ?  thanks - BC

we are testing if backup can be deleted using RMAN command , external pruning is disabled but still delete backup from RMAN is successfull , how to verify it is deleting the backup? is there anyway we can see if any deleted action perfromed from external 

See “https://documentation.commvault.com/v11/essential/129898_give_azure_service_account_access_to_exchange_online_mailboxes_in_modern_authentication_environment.html”It seems a service account for Exchange Online is optional. Correct?What does it mean in the Docs where they say:“If you do not use service accounts, the following is true”, then different things are “marked as” user mailboxes, shared mailboxes etc.What does it mean “marked as”? Where is it marked? For what purpose is it marked?What is the difference in “marking” with and without a service account?

Hello Community,Sometimes transactional logs backups for SQL Server were converted to a full for some reason (please not focus why is that for now, let’s say random problems with media agents). I need to exclude full backups from working hours (let’s say 7 AM - 6 PM) because of CPU usage on source SQL servers. I’ve set blackout window for SQL Server “Full data management” in this hours and I can confirm that I cannot start any full then (it’s queued) which is ok. But my question is:If some full backup start eg. on 3 AM and won’t finish before 7 AM - this job will be queued or finished even in blackout window hours? if some job will be converted to a full - does blackout window cover this job or it will be treated like transactional logs job for o blackout window engine?Greetings,Mateusz

Hi,i have made a upgrade from Maintenance-Release 66 to 69 with no errors. But since then i don’t get any current data from the healt report in the admin console.The data ist still as of 14.06.Does anyone know the problem?Kind regardsFranz 

Hi, We had automated the process of creating a vm group for a hypervisor for AWS, this was working for new AWS that were never configured with commvault before, but after we upgraded commvault to the latest version, our script failed while executing subclient._process_add_request(json_request) on a new AWS account with the following error: raise SDKException('Response', '101', self._update_response_(response.text))cvpysdk.exception.SDKException: Response was not success},"errorMessage":"The [AWS-Plan-Development] plan is an Elastic Plan. To select this plan, associate the client to a region.","errorCode":587206437 We noticed that the Workload region wasn't set in the admin console of Commvault (Under Virtualization/Hypervisors) for this new account, which was done automatically before. So after setting this option and rerunning our script, our script could finish the setup successfull

New to Hyperscale nodes and trying to figure out how to increase the size available to be used for the DDB paths.We have multiple GDSP's using the HS for their DDB's and are receiving warnings that the free space on DDB MediaAgent is very low.Looking at the disk space it looks as though there is 1.4TB left on the mount path. I'm a windows person so maybe I'm not understanding?Is there a way to give more space to the DDB’s? Thanks 

Hi, I have a customer who is undergoing a cloud transformation.They currently have a 6-node HyperScale X cluster with approximately 40 % used it with long-term retention. The goal is to migrate all long-term retention to Metallic and reduce the number of nodes from 6 to 3 in order to use the evacuated nodes and create another cluster in another site.Is this easily achievable?Thank you.

Hello,is there a report where i can see how many tapes are needed within a week including compression?We are considering using worms for archiving purposes and i would like to know how many tapes i need for that.RegardsDennis

Hello Metallic Community,I am currently researching a comprehensive data protection solution for our Azure VMware Solution (AVS) environment. While evaluating different backup solutions, Metallic caught my attention due to its cloud-based nature, potentially offering a seamless integration with our mostly cloud-based components.However, in the course of my research, I found information suggesting that AVS primarily supports the hotadd transport mode for data protection. Given this, I'm trying to understand if it's mandatory to have a proxy within the AVS environment to perform backups.To provide some context, I'm considering setting up our backup server (potentially Azure MABS or Metallic Backup Gateway /Metallic MA) within a dedicated VNet. This setup aims to isolate our internet-facing devices in a separate VNet. The plan is to establish connectivity to AVS via ExpressRoute, allowing our backup solution to interact with the AVS vCenter,  take snapshots, transf

Hello, Customer have a 6 drive tape library.I would like to run aux copies for a specific plan using 2 drives in parallel.Is this sufficient? What else is needed?Regards,Pedro

Commvault reps, if you see this message, really hope you will consider this.The reason for my wish, is that we are noticing more and more questions from customers about why they provide us with permissions in their environment.“Because the backup service needs it” is no longer an acceptable reason for many.I am guessing that they have an increased focus on security, but I have a feeling that audits are becoming more important for many of the customers. The auditor might want to know what an account or an azure app is using their given permissions for.I wish for a place in the Commvault docs or somewhere on the site, where a customer or commserve admin can read about the reasons why an account or azure app needs all the different permissions in the different backup/restore scenarios.There is a nice table for Exchange Online Azure apps here: “

Hello CV community,According the documentation, the Guest File restore is able only to VMs with File System Agent installed.https://documentation.commvault.com/2022e/essential/87259_restoring_guest_files_and_folders_for_azure.htmlNote Only proxies with the file system agent installed are available to select. So, I’m looking for a workaround in order to restore Guest Files from (on-prem) NAS → directly to Azure VM, which does not have internet connectivity! So, it’s not possible either to install File System Agent.In this case, is there any way to procee

Hello Community, I hope everyone is have a wonderful day.  I noticed after we update our CommServe and Media Agents to 11.25.52 that the WebConsole now has a new category when running the Backup Summary report.  Azure V2.  We do have Azure cloud clients. What does Azure V2 stand for? Also, is someone can send a Commvult link that describes web console items.Thank you,    

Hi all, NetApp has mentioned to a customer that Commvault can leverage NetApp’s SnapLock feature on a FAS CIFS Disk Library to provide immutablility of backup data. I found the following 2 articles regarding this: https://documentation.commvault.com/2023/expert/146623_configuring_worm_storage_mode_on_disk_libraries.htmlhttps://documentation.commvault.com/2023/essential/155629_enabling_worm_storage_and_retention_for_disk_storage.html These docs seem to be about two different features? One is enabled using a workflow and mentions DDB sealing. The other is enabled usin