Commvault Cloud Topics

Hi everyone, Commvault is starting to offer solutions for customers to restore their operations under the metallic flag. One of them is the restore of your CommServe using a DR backup, if you enabled the cloud upload. This got me wondering as accessing data from our Commcells or other data behind sso.commvault.com does not require tfa/mfa or offers the possibility of enabling tfa/mfa. Especially in the use case when we talk about our DR sets containing encryption keys to our encrypted public cloud storage (S3, Azure, metallic storage, gcp storage, etc) I think we could be running quite a risk here. What is your take on asking for TFA/MFA on sso.commvault.com? Personally I think Commvault should enable it sooner rather than later, but curious to hear other perspectives.

Hello community,We have Storage Policy which keeps all backups for 30 days and monthly backups for 18 months all on the same storage.To free up some space, we could create another copy pointing to the cloud to keep our monthly backups for 18 months. Then we would have 30 days on prem and all monthly backups in the cloud.Now, a new idea has come up to keep 30 days on prem as well as 6 months for monthly backups.And when the monthly backups are 6 month old, the should be copied to the cloud until they are 18 months old and removed on prem.Is there a way to delay the copy of the monthly backups for 6 months?  

With all of the cool features coming in our Feature Releases, I thought it would be handy to create a list of Best Practices for planning and Performing a Commserve update to a higher Feature Release.There’s definitely a lot of Proactive work that can go into your process that will save you from potential headaches or even nightmare scenarios!Check out the Planning documentation first Plan the Timing out in advance - Make sure any key stakeholders know the CS will be down during this planned upgrade Do you use any type of Commserve Failover?  If so, note the instructions for those differ accordingly. Upgrading Hardware as well?  Review the documentation on Hardware Refreshes. Suspending jobs - Ideally, have no jobs running; though some jobs can be suspended and resumed after others cannot be suspended and must be killed. Check and Double check that you have the Media Downloaded or if you are using the Commserve Software Cache, that it is updated with your required Maintenance Release.

Am trying to backup Ec2 backups from another accounts in same region, but we are not able to discover Ec2 from another accounts Have followed below link already but didn’t help. is there any thing specific permission need to provide from AWS ? https://documentation.commvault.com/2022e/essential/108958_using_resources_from_admin_account.html?_gl=1*nena64*_gcl_au*MTQwMzk4OTYyNy4xNjgyNDI0MDEx

i have a DDB full recon job running its been somedays since our ddb is corrupted ,  i need to restart below services  commvault media and library managerand commvault media mount manager  can anyone confirm will it affect any current job , especially the ddb recon job  

Here is the error that I’m facing after upgrading the client from 11.24 to 11.28. Error :[Rollback segments update failed:[ SQL*Plus: Release 19.0.0.0.0 - Production on Thu Jun 1 16:38:42 2023 Version 19.12.0.0.0 Copyright (c) 1982, 2021, Oracle. All rights reserved. SQL> SQL> SQL> SQL> Connected. SQL> SQL> SQL> SQL> SQL> SQL> SQL> 2 3 4 5 6 7 8 9 10 11 12 select distinct 'U,', c.name || ':' || s.tablespace_name from cdb_segments s, v$CONTAINERS c where s.owner in ('SYS', 'SYSTEM') and c.CON_ID = s.CON_ID * ERROR at line 1: ORA-01219: database or pluggable database not open: queries allowed on fixed tables or views only SQL> SQL> Disconnected from Oracle Database 19c Enterprise Edition Release 19.0.0.0.0 - Production Version 19.12.0.0.0 ].] I have already added the sORARUNBKPONDBROLE  option with value ‘1’. Please help me to fix this issue.

Hi Team,I have this Scan phase issue where the scan took longer for one particular subclient (NFS volume) after Synthetic full job. Is there any setting / need add any additional setting to make this scan phase finish faster?  From the logs and behavior, I can see the mounting not happen and the scan result from the logs is 0. after many hours, it will act to mount the snap and scan the folders. what may cause this issue?I only can suspect the subclient as the other subclient working as normal. The CIFS subclient for this same SVM have no issue.   

Hello there CV community,We are in a situation where we expect there may be some data in one of our disk libraries that is not associated to retained backup jobs. The jobs data stored on this disk library utilizes deduplication, so primarily the folder data contains deduplication chunks. We would like to validate that the content on the disk library is “current” i.e. associated with retained & deduplicated backup data. In this case, the storage is Azure object storage.Based on Damian’s post here: Clean Orphan Data , what is it? | Community (commvault.com), our hope was that we could use the DDB space reclamation feature alongside the ‘Clean orphaned data’ option to do this automatically. To test this, I ran the operation in a test environment after having stored some arbitrary files alongside legitimate backup data within the storage. This wasn’t successful, and I expect I have either misunderstood his description of the functionality or perhaps Commvault is specifically looking fo

Hi all,We have a number of subclients which target our virtual server environment. These subclients select virtual machines to backup via tags.We have a couple of subclients which are currently not being used, but the option is available for them to be used. As a result, jobs against these subclients fail with a “[91:478] No virtual machines were discovered for this Subclient. Check the subclient content and configured filters.” error. This muddies our reporting even though it is intended and understood.Is anyone aware of a way to prevent these jobs from explicitly failing? Ideally, they would complete with simply zero VMs backed up. We’d like to leave backup activity enabled for these subclients and schedules targeting them in case VMs have the tags added to ensure that assigning the tag is the only action required to initiate backups.Many thanks for your time any any suggestions. 

Hello! I am running VMware VM backups via SAN transport mode. Several of the VMs have virtual RDMs. I would like to exclude them from the VSA backup and run them via FS iDA inside the VM.  How to achieve that? Regards,Pedro

Fun times ahead- I am over having multiple commcells per enviroment. It served its purpose but now with consolidations complete- I am ready to bring everything into a single commcell. So - I have read and used migrating media agent to new hardware documentation many times. Same with commcells-- but now… I am wanting to move the media agent- with all the jobs and clients-- to a new commcell. Would a seperation be the best approach? Is this possible? I am sure the instance has something to do with it -but looking for good examples. Anyone else done this? Thoughts on what you would do different? Lets talk! 

Hi Team, I have facing some issue in our infra, While try to take the backup of one Mysql Databse serverwe are getting below errorCurrent Commvault version which we are using:11.28.32Error Description:Backup of [DBname] MySQL database failed. The error message [mysqldump: Couldn’t execute ‘SHOW FIELDS FROM ‘visitor_cars_child_view2:View ‘DB name.visitor_cars_child_view2’references invalid table(s) or column(s) or function (s) or definer/invoker of view lack rights to use them(1356)] is received during backup. Could you please help on this above case  

Hi,I have a question about Additional Setting: „bSkipFreeExtentCheckOnDDBPath”. What is the parameter on the MediaAgent used for? Can safely removed? or should it stay? I can't find a description for this parameter in the documentation.  Regards,Michal

Good day.Does anyone have experience with protection workloads in a AWS AMS/MALZ environment? Are all the features supported? I heard that some features relating to agentless protection and recovery operations will not be possible due to the restrictions placed on the making use of snapshots (VSA / RDS), creating VMs/DBs, assigning permissions to resources via IAM, etc.When using the agent in-guest approach this should not be an issue as I have it.The idea is to integrate this environment into an existing on-premise Commvault deployment. I do see that there is an option to create a “Customer Managed” OU within the MALZ environment but this would still make use of some components within the Core OU managed by AWS.Any information will be appreciated.Regards,Ignes 

Is there a way to launch a task from the media agent to the remote host that I want to take as a vmware backup.I have a Windows media agent like "access node" for Vmware backupsI did a task with putty which does a stop/start of a service on a remote linux host with authentication by ssh key. it works fine from a session on the windows media agent host.I put the path of this task in the pre snap and post snap of the Vmware sub client with the same user/password that I used for the test.When backing up the subclient, nothing happens and I don't see any presnap/postsnap call or task name specified in the backup job logs.1-) is this supposed to work?2-) if so how can I follow the operation?

I am currently gathering information for a backup solution for a significant cloud workload involving 400 virtual machines in an Azure VMware Solution (AVS) environment using Commvault. The workload is expected to grow up to a thousand instances over time. The VM instanes are spread across two clusters in two AZ’s probably set up in Stretch Cluster mode.While I understand that the specific storage tiers and scale may vary based on workload characteristics, change rates, and disk space usage, I am seeking a reference or general guidance that can assist in designing the environment effectively.Here are the specific aspects I'm interested in: Storage Libraries: What are the best practices for storage libraries when using Commvault with AVS for a cloud workload of this scale? Are there any general recommendations regarding the use of performance tiers for primary copies and lower-cost storage tiers for secondary/tertiary copies in AVS? Backup Proxies: Given the expected growth in the num

Hi folks,With Microsoft's recent announcement of the Volt Typhoon cyber campaign, our team has conducted a thorough security assessment of Commvault and Metallic services – and have found no impact to the security, privacy, or integrity of your data backups.  For additional details regarding this matter, please visit our respective Commvault and Metallic trust sites.  

Hi All, we are using the report Office365 Backup Health for tracking our O365 Backups.  Actually we get daily 4 Mails for ech type ( Exchange, Onedrive, Sharepoint, Teams ) this is stupid :) The report is good an short. I´m looking for an option to bring alle types into 1 pdf.  I trried to edit the report to click and drop everything into the main page but doesnt work.  Do you have an idear ? 

Hi all,A few months ago I came here to be able to restore sql server databases using the API instead of the qcommandshttps://community.commvault.com/commvault-setup-guides-and-getting-started-51/run-qoperation-exe-from-remote-server-5379So I have the xml file to restore the database and I have a STOPAT parameter.In the xml it shows like this :            <pointInTime>              <timeValue>2023-05-19 09:54:04</timeValue>            </pointInTime> My xml file works if I run sth like :qoperation.exe" execute -cs $CVLTServer -af $CVLTXMLFile -tf $CVLTToken Then it doesn’t if I run :$cvrestendpoint = "http://$CVLTServer:81/SearchSvc/CVWebService.svc" $token = (Get-CVSessionDetail 'Get-CVVersionInfo').sessionToken$restParameters = @{# Variables for holding rest parameters for the request    URI     = ""    Method  = ""    Headers = @{"Authtoken" = $token;"Accept"    = "application/json"}    body = ""}Get-Variable | Where-Object {$_.name -eq '$xml'} | Remove-Variabl

Hi Team, Quick question hopefully. So if I have a partitioned GDSP. Two MA’s, one partition each.Reading from storage which is mapped locally (preferred) to one Media Agent, and then accessed by the alternate MA by Mount Oath sharing (set to read-only if it is not local). The target storage is up in the cloud. Two two ma’s have read-write access. I have my SP’s running of it, with the Data Paths set as Round-robin. For reasons unknown, when my Aux Copy runs, it is only using one of the Media Agents as a Destination Media Agent. Subsequently, one of the ma’s runs pretty hot, the other one does not. But so far, I can’t see any reason why this would be the case.To make it even more confusing, some of the Cloud mount paths have the preferred setting applied to them, but the Aux is not using it (not actually sure if its’ supposed to?). So at the moment, I literally have 50 streams running, two MA’s in the DDB config, but only one MA being used for the Destination MA. Has anyone seen this be

Hi Guys,I am facing an issue where the Webconsole report job is getting completed but it is not able to send the email. Below is the error.mailRpt::sendMailLegacyApproach() - Error [*@*.com] encountered while sending email for report [D:\Program Files\Commvault\ContentStore\Reports\AuxCopy - Fallen Behind Storage Policies.csv] for job id ****CNsmtp::hasHost()() - Returned false from setHost()CNsmtp::SendSMTPMail() - Unable to load SMTP configuration details, email sending failed.mailRpt::sendMailLegacyApproach() - error to send failure email AuxCopy - Fallen Behind Storage Policies - AuxCopy - Fallen Behind.REPORT COMPLETED, Job ID = **** Regards,pank1988

Hi all,Trying to browse guest files and folders to perform a restore on an EC2 instance but I’m getting this error  "The required SSM Agent is not installed on the instance".Can someone help?

Hello,We currently use Azure Backup Center to backup our Azure VMs, but we want to cut costs, thus we intend to backup those Azure Servers to Commvault.Is it possible to perform a VM Snapshot backup of those Azure servers to Commvault? thus I don't believe installing a file system agent will not work.

Hi Community,I have a question about the CommServ SQL server DB connections . When the SQL server authentication mode is modified from mixed-mode to Windows authentication mode, i can read the following in the below article :“Note: When you upgrade the Commvault software to a new version or a new service pack, you must change all Commvault services to use a domain system administrative account.”Windows Authentication for Commvault SQL Server Connectionsit means that if SQL are configured in Windows authentication mode, after an upgrade Commvault will automatically reset the SQL server authentication to mixed-mode ?regards,Christophe  

Our linux file server is a large VMware VM - 48GB RAM, 8 virtual CPUs that are running on a Intel(R) Xeon(R) Gold 6248R CPU @ 3.00GHz - and it has about 500TB of storage on it, that our linux admin has set up as 12x 60TB (max size) volumes on our SAN, that communicate back to VMware over iSCSI.We get reasonable performance with our linux users using this linux VM for day to day usage, but certain customers and projects are reaching crazy levels of unstructured file storage. We have one customer that has a folder that consumes 16TB of data, across 41 million files. And while that’s our worst offender, the top 5 projects are all pretty similar.We’ve been using the Linux File Agent installed into this VM since starting to use Commvault in 2018. We typically see about 3 hours for an incremental backup to run across this file server, with the majority of time just scanning across the entire volume, and the backup phase running relatively quickly. We run 3x incremental backups per day, at 6a